Successful ERP Research Articles

Factors Affecting User Acceptance of ERP Systems in SMEs

This study aimed to examine the factors affecting the adoption of ERP in Pakistan's small and medium enterprises (SME) sector. With a sample size of 251 individuals, a quantitative methodology was used. A survey method approach is employed to gather data from a diverse sample with experience as a small enterprise targeted explicitly in Pakistan. Through statistical analysis, the study explored the relationship between these independent variables and the impact of ERP in small organisational settings. It investigates how attitudes towards ERP influence its adoption and utilisation, how the perceived effort required affects ERP implementation, how performance expectations influence organisational outcomes, and how facilitating conditions contribute to successful ERP integration. The findings provide insights into the significant role of performance and facilitating conditions in shaping the impact of ERP in organisational settings.

Evaluation of ERP software selection criteria with fuzzy AHP approach: an application in the metal production enterprises in the aviation industry

Using enterprise resource planning provides benefits and added value regarding enterprise processes’ efficiency, integration, and effectiveness. However, while selecting the ERP software, parameters in various categories, such as the enterprise’s requests, the services of the consultant firm, and the employee’s participation, should be considered. When determining between options, the parameters taken into consideration may differ from one another or be imprecise. This study aims to ascertain the criteria that Small and Medium-Sized Enterprises (SMEs) that intend to invest in ERP software should pay attention to when selecting ERP software. The ERP usage process of the enterprise, the success of ERP within the company, the ERP installation process, the ERP company’s support service, and the focus on the parameters of meeting the expectations from the ERP system were made. The obtained information was evaluated with the fuzzy AHP technique. It was decided that the most significant criterion that the enterprise should pay attention to in the selection of ERP is the success of ERP within the company and meeting the expectations of the ERP system, and a suggestion was presented in this direction.

The role of organizational culture in ERP implementation – The case of replacing an old ERP in a retail organization

This paper presents a case study on ERP implementation and how organizational culture impact and influences the implementation. The study builds on semi-structured interviews and an interpretive qualitative method. Organizational culture and ERP implementation has been explored previous. However, there are different opinions on the role it plays. The findings from this study is that it is a major factor that heavily influences a set of other critical success factors. This mean that in order to have a successful ERP implementation it is important to have an understanding of existing organizational culture and treat that as an influencing factor on other critical success factors.

Unraveling the Key Factors of Successful ERP Post Implementation in the Indonesian Construction Context

Aim/Purpose: This study aims to evaluate the success of ERP post-implementation and the factors that affect the overall success of the ERP system by integrating the Task Technology Fit (TTF) model into the Information System Success Model (ISSM). Background: Not all ERP implementations provide the expected benefits, as post-implementation challenges can include inflexible ERP systems and ongoing costs. Therefore, it is necessary to evaluate the success after ERP implementation, and this research integrates the Task Technology Fit (TTF) model into the Information System Success Model (ISSM). Methodology: For data analysis and the proposed model, the authors used SmartPLS 3 by applying the PLS-SEM test and one-tailed bootstrapping. The researchers distributed questionnaires online to 115 ERP users at a construction company in Indonesia and successfully got responses from 95 ERP users. Contribution: The results obtained will be helpful and essential for future researchers and Information System practitioners – considering the high failure rate in the use of ERP in a company, as well as the inability of organizations and companies to exploit the benefits and potential that ERP can provide fully. Findings: The results show that Perceived Usefulness, User Satisfaction, and Task-Technology Fit positively affect the Organizational Impact of ERP implementation. Recommendations for Practitioners: The findings can help policymakers and CEOs of businesses in Indonesia’s construction sector create better business strategies and use limited resources more effectively and efficiently to provide a considerably higher probability of ERP deployment. The findings of this study were also beneficial for ERP vendors and consultants. The construction of the industry has specific characteristics that ERP vendors should consider. Construction is a highly fragmented sector, with specialized segments demanding specialist technologies. Several projects also influence it. They can use them to identify and establish several alternative strategies to deal with challenges and obstacles that can arise during the installation of ERP in a firm. Vendors and consultants can supply solutions, architecture, or customization support by the standard operating criteria, implement the ERP system and train critical users. The ERP system vendors and consultants can also collaborate with experts from the construction sector to develop customized alternatives for construction companies. That would be the most outstanding solution for implementing ERP in this industry. Recommendation for Researchers: Future researchers can use this combined model to study ERP post-implementation success on organizational impact with ERP systems in other company information systems fields, especially the construction sector. Future integration of different models can be used to improve the proposed model. Integration with models that assess the level of Information System acceptance, such as Technology Acceptance Model 3 (TAM3) or Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), can be used in future research to deepen the exploration of factors that influence ERP post-implementation success in an organization. Impact on Society: This study can guide companies, particularly in the construction sector, to maintain ERP performance, conduct training for new users, and regularly survey user satisfaction to ensure the ERP system’s reliability, security, and performance are maintained and measurable. Future Research: It is increasing the sample size with a larger population at other loci (private and state-owned) that use ERP to see the factors influencing ERP post-implementation success and using mixed methods to produce a better understanding. With varied modes, it is possible to get better results by adding unique factors to the research, and future integration of other models can be used to improve the proposed model.

Critical Success Factors of ERP Implementation: Evidence from Manufacturing Sector of Karachi

This study explores the critical success factors of ERP implementation in the manufacturing sector of Karachi. Data were collected from 252 such employees of the manufacturing sector of Karachi who have been using ERP solution for the time duration of at least one year. Exploratory Factor Analysis and Multiple Regression Analysis were used. Results of the factor analysis indicate the presence of four factors. Three of these factors, namely Data Quality (DQ), System Quality (SQ) and the Consultant Support (CS) were the critical success factors, whereas, the fourth was the dependent variable i.e. successful ERP Implementation or ERP Success. Once the factors were extracted, the reliability was tested and then the CFA was used to test convergent and discriminant validity of instrument. Multiple Regression Analysis was then applied to determine the impact of each factor on successful ERP Implementation or ERP Success. It was found that the Data Quality (DQ), System Quality (SQ) and the Consultant Support (CS) have significant impact on Successful ERP Implementation (hence forth known as ERP Success). Therefore, it is recommended that while implementing the ERP systems, firms must ensure that the data accuracy while they are entering the data or providing the data to the vendor / consultant. It is also recommended that the firms must be mindful about the system quality and the consultancy services (software support services) provided by the ERP vendor.

Effect of Change Agent Leadership Style on Successful ERP Implementation and Firm Performance

The study aims to measure change agent's leadership style on successful ERP implementation and organizational performance. The data was collected through a self-administered questionnaire from 290 employees working in 14 knowledge-based companies in the United Arab Emirates with a response rate of 69.04%. The study uses cross-sectional research design with snowball sampling method and data were collected using online survey method. Some of the findings, including all three leadership styles (transformational, transactional, and laissez-faire), significantly contribute to ERP implementation success and in turn impact firm performance. Transformational leadership style of change agent is found to have the highest impact on firm performance with ERP implementation acting as a partial mediator. The present study opened the doors by linking leadership style with ERP implementation towards multidimensionality of change agent's reach not being limited to some aspects. Practitioners can use the insights in understanding the impact of change agent's deployment in an organization.

JAVANESE CULTURAL BOUNDARIES TO USE ERP SOFTWARE: MSMEs PERSPECTIVE

Micro, Small, and Medium Enterprises (MSMEs) have a major role in the resilience of the economy in Indonesia. Therefore, the development of MSMEs is the concern of many parties. One of them is to help MSMEs to get better at using information system technology. Covid-19 pandemic has encouraged the transformation of business management to increase information technology implementation. The use of ERP in business improvement is a must in the era of information digitization. By using an ethnographic approach to identified problems, this study examines factors that can be the key to successful ERP implementation in MSMEs. This study uses several MSMEs with various business sectors but joined in the same group. The group is a combination of MSMEs who are currently testing the implementation of a new ERP-based application. The process of acceptance of the application of the new ERP system turned out to be strongly influenced by the culture of the individual and the culture of the participant group. Our research focused on Javanese culture's impact on MSMEs. We found that Javanese as the most Indonesian-dominated culture has a great impact on MSMEs behaviour. Our result shows that common Javanese ethnic culture dominated their behaviour. Their behaviour tends refer to three concepts: madu basa, madu rasa, and madu brata (Sutarto, 2006). There are some characteristics in our sample. There are tend to avoid uncertainty, use a personal approach to avoid confrontation in their business, easily adapt to different conditions. They also tend to be cynical and pessimistic, including in addressing the information needs for their business. The results of the qualitative analysis carried out found that certain cultural elements have limited the success of ERP implementation in MSMEs.

Cloud-Based ERP Systems Implementation: Major Challenges and Critical Success Factors

Cloud-based ERP systems are substantially expanding, which is expected shortly to demonstrate a significant impact on the current business model. Identifying the Critical Success Factors (CSFs) and the major challenges of the cloud-based ERP systems implementation will pave the pathway for prospective clients to adopt cloud ERP systems and take advantage of this novel IT-based cloud revolution. This research identifies the top 10 CSFs that contribute to delivering a successful cloud-based ERP systems implementation. A survey instrument was distributed to 70 enterprises using cloud-based ERP systems. The research outcomes indicate a positive and significant relationship between eight CSFs and the cloud-based ERP systems implementation. However, only two factors demonstrate a positive but not significant correlation. Overall, the results of this study show a notable impact of the CSFs on the cloud ERP systems implementation.

An integrated model of ERP success: the critical role of task-context alignment

ABSTRACT This paper develops an integrated model of ERP success that links contextual variables of the organisation with the critical implementation decisions affecting the managerial and technical execution of the project, leading to tactical and strategic measures of ERP success. Three implementation cases are analysed to explore the importance of unique contextual variables in guiding key decisions in the ERP implementation. The model developed in this paper provides a conceptual distinction between critical decisions and implementation tasks, showing that the main determinant of implementation success is the alignment between implementation tasks and organisational context.

Measuring ERP System Success: Success Indicators and Structural Equation Modelling Approach

The study aims to analyse the system success of ERP Systems functioning at a leading Coal Producer Company in Odisha. The study is divided into two parts in the first part universal success indicators from the literature of ERP success measurement will be tested using factor analysis. In the second part of the study how factors influencing the success of ERP systems will be analysed using the updated G.Gable model by Princely Ifinedo. Data will be collected regarding 27 success indicators through a structured questionnaire from the end-users of ERP systems working at a Leading Coal Producer Company in Odisha. The sample size will be 330 i.e., at Confidence Level of 95(Ninety-Five)% and Confidence Interval of 5(Five)% for a total end-user population of 3300. A hypothesis is formulated and data analysis will be conducted by SPSS for Factor analysis and AMOS for SEM. The result obtain will show that whether success indicators are present or absent in the ERP Systems working at Leading Coal Producer Company in Odisha. Based on the presence or absence of success indicators through the data received from the end-users we can clearly say that whether ERP Systems implemented has served its purpose fully or partially

An Improved Document Image Classification using Deep Transfer Learning and Feature Reduction

Electronic Document Management is an essential workflow within every successful ERP implementation. The integration of these documents in their respective pipelines (e.g. OCR, data extraction) inside the ERP system for processing usually requires a previous classification step to improve the success rate. Unfortunately, due to the variation in type, size, and layout of business documents (i.e. invoices, checks, delivery forms), their classification is a challenging computer task and may need an additional data for model training. This paper investigates the Transfer Learning paradigm using different pre-trained deep models to extract useful features from scanned document images. In fact, the machine learning classifiers, such as Logistic Regression (LR), K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Gaussian Naive Bayes (GNB) process the extracted features for classification. The authors compared the constructed models performances based on various metrics. To overcome the over-fitting issue and dataset imbalance, we run a crossvalidation procedure at different folds sizes (4, 6, and 8) to assess the models’ generalization ability. We also inspected the effect of dimensionality reduction techniques such as Principal Component Analysis (PCA) and Linear Discriminant Analysis (LDA) on the overall performances and execution time. We found that the best classification rate is 97.83% achieved by combining LR, LDA, and the DenseNet121 deep model. Despite the small used dataset (546 images), this excellent performance encourages the integration of this approach in an ERP system as a separate module for document preprocessing for ERP users

Validation of objective-based ERP value factors measuring intangible benefits - Indian higher education context

The purpose of this paper is to identify ERP value measurement factors based on intangible benefits. Although educational institutes have been adopting ERP systems for many years, the literature reveals that little attention has been given to research on ERP in educational institutes. The ERP implementation is said to be successful only if it adds any value to the organisation. Higher educational institutes find it difficult to measure ERP value in ERP post-implementation stage. For this study ERP values are mapped with the objectives of the ERP implementation on six different parameters: improved academic processes, effective integration, improved decision-making, maximised effectiveness, improved efficiency and increased self-efficacy. ERP value factors are confirmed with the exploratory and confirmatory factors analysis. This study considered identification of ERP value measurement factors based on intangible benefits to determine ERP success. However, future studies may include tangible benefits to get more concrete results.

Validation of objective-based ERP value factors measuring intangible benefits - Indian higher education context

The purpose of this paper is to identify ERP value measurement factors based on intangible benefits. Although educational institutes have been adopting ERP systems for many years, the literature reveals that little attention has been given to research on ERP in educational institutes. The ERP implementation is said to be successful only if it adds any value to the organisation. Higher educational institutes find it difficult to measure ERP value in ERP post-implementation stage. For this study ERP values are mapped with the objectives of the ERP implementation on six different parameters: improved academic processes, effective integration, improved decision-making, maximised effectiveness, improved efficiency and increased self-efficacy. ERP value factors are confirmed with the exploratory and confirmatory factors analysis. This study considered identification of ERP value measurement factors based on intangible benefits to determine ERP success. However, future studies may include tangible benefits to get more concrete results.

User-Centered Factors for Digital ERP Implementation

Aim/Purpose This article presents the study of an ERP implementation in a non-profit organization with the aim to identify people-centered factors for its success. Background Studying the experience of customers, employees, and partners remain the focus of a lot of research. Integrated information systems paradigms such as digital platforms and enterprise resources planning is still not well understood especially due to the fact for the need of recent ERP transformation into the digital innovation paradigm – hence the digital ERP. It seems however, that companies continue to face challenges to get its stakeholders on board. The recent new paradigm of digital platforms present enhanced opportunities to traditional ERP in the form of organizations rethinking (yet again) how they do business and in remodeling the experiences of their human ecosystem, namely their customers, employees and partners. Methodology A survey methodology approach was followed to collect data from an inter-national non-profit organization. An Exploratory Factor Analysis (EFA) was performed to identify the relevant factors that can influence levels of satisfaction towards the process of ERP implementation and its success. Findings This study identifies five factors that can impact the status of digital ERP implementation satisfaction and success. We align digital platform with the traditional notion of ERP implementation, thereby revealing the promise of redesigning of ERP into a digital platform paradigm. Finally, we argue that a hu-man-centered approach is necessary to get the user ecosystem on board and maximize the chances of success. Impact on Society This study shows that human-centered digital innovations include two primary dimensions namely content (information and data) and human interaction with the content. The results of these five human centered factors, may be just the tip of the iceberg for a more effective and efficient working environments where employees use digital platforms the entire day to carry out their job functions. More studies are required to reveal other areas of the human factor in that organizational setting. The ultimate goal is how to innovate with digital platforms for a better quality of life at work as well as after, when all employees go back to their families and friends.

The Effects of PMBOK Knowledge Areas on the Phases of ERP Implementation

The main current issue in Iran is the lack of standard mechanism in order to implement a successful ERP projects based on the project management’s standards. In this paper, in addition to the views of the customer team (client), the views of the executing team (implementer) and the views of project management specialists were also considered. Expansion of the community created a better position for analysis. The Necessity/Implementation matrix is presented and the critical knowledge aspects are defined through the theoretical studies within this field and an analytical evaluation of standard inputs and outputs in PMBOK. Furthermore, the matrix is implemented by an evaluation of the importance of knowledge management during the variance phases within the implementation. The additional factor is the employer’s view on the extend of how the knowledge is translated into practical and systematical solutions. Comparing methodology of two ERP projects as case study, and PMBOK knowledge areas as standard of project management, shows the critical knowledge areas based on the opinion of team of experts, the implementer team and the employers. Subsequently, the reasons for the criticality of each area of knowledge are analyzed.

The role of perceived usefulness in the relationship between task — technology fit and individual job performance in ERP implementation — evidence from Vietnam’s enterprises

In this context, the aim of the study was to examine the role of perceived usefulness in the relationship between individual job performance and task – technology fit in ERP environment. The study was done by 225 individuals. The results of the PLS_SEM analysis reveal ed that task — technology fit was significantly and positively related to perceived usefulness and individual job performance in ERP environment. Furthermore, perceived usefulness was significantly to individual job performance in ERP context. The results of this study added to the empirical evidence in the application of background theories including TTF, TAM and TTF models combined, DeLone and McLean IS Success Model, and ECM. Besides, they also added to the theoretical background of ERP's success. Furthermore, they support for companies who are planning to use ERP systems and the ERP vendors and implementers become more knowledgeable about ERP's success and forecast success when using ERP systems. Based on these results, the enterprise can plan the application to improve the efficiency of ERP systems. At the same time, the ERP vendors and developers can better advise and support their customers when delivering and deploying ERP systems

ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN PAKISTANI ENTERPRISES: CRITICAL SUCCESS FACTORS AND CHALLENGES

ERP systems are the backbone of global supply chain, while their success and failure determines the fate of the business. With enormous competition and ever increasing challenges in boundless trading, the IT linkages and E-Business involve extensive customization. There are many researches on the implementation facilitators and barriers in all types of organizations throughout the world but limited literature can be found in work specific to Pakistan. This study brings out the critical factors that drive a successful ERP system in Pakistan and also discusses the pitfalls to be avoided in order to prevent a disaster. Through this study, the critical success factors and the main challenges for implementation of ERP in Pakistani organizations have been recognized. In this way, suggested to localize for ERP implementation in Pakistani organizations.

Meninjau Faktor Keberhasilan Implementasi Enterprise Resource Planning: Perspektif Organisasi

Some previous studies assess the key to successful ERP implementation is the success of the organization. The purpose of this study is to analyze and re-evaluate the factors that influence the success of ERP implementation in an organizational perspective. The design of this study used descriptive quantitative methods. The data used are primary data with questionnaires as data collection. Technical analysis of data using multiple linear regression. A total of 60 respondents were obtained from service, manufacturing and banking companies in the city of Surabaya. Based on the results of the regression analysis of organizational culture and organizational leadership has a positive and significant relationship to the success of ERP implementation. While the support of top management and organizational environment does not have a significant relationship to the success of ERP implementation.
 Keywords : ERP Implementation; Organization; Leadership.

ERP IMPLEMENTATION IN HIGHER EDUCATION: PRODUCTIVITY AND USER’S UNDERSTANDING OF ERP CONCEPTS

Motivation/Background: The review of extant literature suggests that ERP Implementation in general and ERP post implementation scenario in particular, in higher education in Indian context appear to have been a less explored area. The review also shows that although two factors, namely, user’s understanding of ERP concepts and their productivity, appear to be important to the success of ERP during post implementation stage, there is a very little or no evidence of studies in this area. Motivated by the observation, this paper reports an empirical study on the association between the two factors, in ERP post-implementation stage, in higher education institutions, especially, in an Indian context.
 Method: The study employed a descriptive design to examine the research problem. A search of multiple journals was carried out using key words identified in an initial review of literature. Successive rounds of review of abstract of articles led to identification of a few studies, which were examined in details to identify the gaps. Subsequently, using a purposive sampling and a survey of target respondents, the primary data was collected and analysed. The hypothesis to address research problem were analysed and interpreted using chi square test of independence.
 Results: The most important finding of the study was lack of research focusing on relationship between two important factors impacting ERP post-implementation stage, in the chosen setting. The investigation showed that the two factors under study, were dependent on each other.
 Conclusion: The outcome of the analysis, besides contributing to the body of knowledge in the gap area, would also be of great use for going in depth on the influence of these factors during the ERP post-implementation stage, in higher education institutions, especially in the Indian context.

Critical internal organization’s forces influencing sustainability of post ERP in UAE service industry

Purpose Despite the wide recognition of enterprise resource planning’s (ERP’s) multiple uses, little research has examined the internal forces that influence success after ERP implementation in the service industry. This study aims to identify the factors influencing post-implementation ERP capabilities (PERPC) and improving post-implementation sustainability and user satisfaction (PERPSUS). Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) are used for this, with advance managed outsourced solutions (AMOS) and an entanglement view of all firm ERP users. Design/methodology/approach A theoretical model is created to explain internal organizational factors impacting post-implementation ERP sustainability and user satisfaction. Data were collected from 152 executive ERP users in two organizations in the UAE. Two CFA models were created. Findings The results show that adoption by internal organizational forces leads to more sustainable post-implementation ERP. A 69 per cent variance in user satisfaction and post-implementation ERP sustainability was found through a PERPC model and its dimensions, which are significantly highly correlated. Research limitations/implications ERP professionals and stakeholders believe that identification of ERP capabilities (ERPCs) and user satisfaction must be multi-dimensional. Practical implications CIOs and ERP professionals could use these results to increase the success of ERP in the service industry, and they can support the inclusion of post-implementation ERP practices. Originality/value Using AMOS, this paper explores the role of ERPCs in system sustainability and user satisfaction in the service sector, utilizing stakeholder perspectives and an entanglement view of ERP users in the service industry.