Enterprise Resource Planning Implementation Research Articles

ANALISA PENGARUH PENERAPAN SUMBER DAYA PERUSAHAAN UNTUK MENINGKATKAN KINERJA MANAJEMEN RANTAI PASOK PADA PT. MAYORA INDAH TBK

This study aims to evaluate the impact of ERP implementation on PT Mayora Indah Tbk. A qualitative approach and internet search method were used in this research to collect as much data as possible related to the topic under study, including data from the internet and related journals. Data analysis was conducted to evaluate the effect of ERP on the performance of PT Mayora Indah Tbk, especially in improving production levels and product quality, as well as delivery accuracy supported by the ERP system implemented in the company. The research findings show that ERP implementation has a significant influence in improving the performance of PT Mayora Indah Tbk. Suggestions that can be given to the results of this study are that researchers can include a more detailed analysis of the effect of ERP systems on supply chain management. This research contributes to the academic study of ERP and provides important insights for business practitioners. The implications of this research can be used by other companies that want to improve performance through ERP implementation.

The impact of User-Characteristics and Organizational-Characteristics on End-user Satisfaction with Enterprise Resource Planning (ERP) systems

Purpose: This study aims to examine characteristics that influence end-user satisfaction with ERP systems within the Sri Lankan context to understand what critical factors should be considered in the ERP decision-making processes. Research methodology: Data collection is conducted through an online questionnaire targeting end-users of ERP systems belonging to various industries. Results: The study found a significant relationship between five user characteristics and end-user satisfaction, as well as the significance of usability to end-user satisfaction. Minimal memory load was found to have no significant relationship with end-user satisfaction. In terms of organisational characteristics, user training and top-management support had a significant influence on end-user satisfaction as well. Limitations: Since this study is on ERP systems such as SAP, IFS, and Oracle with a high industry focus, organisations that do not use commercial ERP systems are not considered particularly public-sector organizations. Contributions: Although previous studies emphasised various factors that contributed to implementation failures, those factors have not been given importance to end-user satisfaction or the success of an ERP system. Within the Sri Lankan context, ERP implementations are still in the early stages, so it would be very useful to understand the factors that affect user satisfaction with such systems. Novelty: The findings identify what factors ERP vendors can focus on when making changes to their commercial products and give managers an idea of what factors they should consider when choosing the right ERP system for an organization.

PENGARUH PENERAPAN SISTEM MANAJEMEN SUMBER DAYA PERUSAHAAN DALAM MENINGKATKAN KINERJA MANAJEMEN RANTAI PASOK PT. PEGAUNIHAN TECHNOLOGY INDONESIA

Information technology has an important role in business processes, one of whichis the implementation of ERP (Enterprise Resource Planning) which is softwareintended to help organizations manage and create effective use of resources byproducing integrated solutions. ERP provides beneficial implications in businessprocesses. One of them is the company's supply chain process. This study aims toanalyze how the ERP (Enterprise Resource Planning) system is implemented andits influence on business operations in every company department, especially in thesupply chain management department of the company chosen as the object ofanalysis, namely PT. Pegaunihan Technology Indonesia. The methodology used inthis study is qualitative research methods, especially qualitative descriptions andcase studies. Based on the results of the analysis presented, it can be concluded thatthe implementation of ERP at PT. Pegaunihan Technology Indonesia, especially inthe supply chain management department, creates responsiveness, effectivenessand efficiency that is integrated into its processes and performance.Keywords: ERP, Company Performance, Effectiveness and Efficiency,Information Integration, Supply Chain Management,

A Realistic and Practical Guide for Creating Intelligent Integrated Solutions in Higher Education Using Enterprise Architecture

Enterprise architecture (EA) plays a crucial role in organizations by providing a clear strategy for digital transformation and seamless information flow across boundaries. It is a tool for achieving current and future objectives effectively. By providing a comprehensive view, EA helps organizations build suitable and sustainable software solutions while avoiding complex challenges caused by unmanageable information flow blockages. Moreover, EA provides a standard framework for implementing enterprise resource planning (ERP) systems. Although EA and ERP systems have different concepts, they possess complementary characteristics that support decision-makers in the ERP selection process, which can be quite risky due to cost feasibility, time consumption, and team effort. This study proposes using the EA concept as a reference module for selecting the most suitable integrated solution for the higher education sector. The aim is to provide high-impact criteria for choosing the most appropriate ERP system as a core solution. Additionally, EA supports other related solutions integrated with the ERP system under the EA umbrella to run a fully automated smart entity. To determine the most suitable ERP solution for higher education entities in the study country, a set of critical criteria for ERP selection as a core solution in the education sector is generated through brainstorming, which is based on an EA reference module specifically designed for higher education entities that seek to operate smartly. A comparison technique is employed to evaluate the highlighted criteria, including a case study for ABC University. The study’s results reveal that fully integrated and sustainable solutions can be envisioned for higher education entities, which can support the digital transformation of the higher education sector based on a smart EA reference module along with a set of critical main ERP selection criteria. This can mitigate the risk associated with ERP selection as a core solution and support decision-makers in selecting the most suitable ERP package for educational entities.

Implementation of ERP for Student Training and Placement

Training and Placement is the crucial part of any educational institute in which most of the work till now is being done manually of papered work. The aim of this project is Automation of Training and Placement unit of College or academic institutes. The project will include minimum manual work and maximum optimization, abstraction and security. This is a web application which will help students as well as the administration authority to carry out each and every activity in this department. It also provides a requested list of candidates to recruit the students based on given query. Administrator logging in may also search any information put up by the students. This project will aid colleges to practice full IT deployment. This will also help in fast access procedures in placement related activities.

A multi-disciplinary review of enablers and barriers to Cloud ERP implementation and innovation outcomes

PurposeDue to the unprecedented disruptions in business operations, many organisations are turning to Cloud ERP implementation to ensure employees can access real-time business information from anywhere, enabling the continuity of business activities. As a result, over the past decades, literature on Cloud ERP implementation has seen significant growth across different subject areas. This paper aims to present a systematic literature review (SLR) that consolidates the literature scattered across various multidisciplinary subject areas, explores recent developments and identifies knowledge gaps for more impactful future research.Design/methodology/approachAn SLR approach has been applied to a sample of 73 articles published until 1 February 2022.FindingsOur SLR identifies and consolidates a set of critical enablers and barriers to the implementation of Cloud ERP. What is particularly interesting is that this study established a link between these enablers and barriers and four key innovation outcomes: product, service, process and business model innovations. A rigorous framework has been devised that demonstrates the nexus between enablers and barriers to Cloud ERP implementation and innovation outcomes in an organisation. In addition, this study has recognised several organisational theories from information systems literature that have the potential for future research in this emerging area.Research limitations/implicationsThis SLR makes several theoretical contributions to the literature on Cloud ERP implementation and its impact on innovation outcomes.Practical implicationsThe review consolidates a wide range of literature to provide decision-makers with an integrated understanding of the most influential factors in Cloud ERP implementation.Originality/valueSLR provides a comprehensive analysis of the current state of research on the topic, offering unique perspectives on developments in theory and knowledge gaps, as well as identifying future research opportunities in the area.

ENTERPRISE RESOURCE PLANNING AND REAL EARNINGS MANAGEMENT: A STUDY IN INDONESIA

This research objective is to examine the effect of enterprise resource planning (ERP) on real earnings management (REM). The sample are 590 manufacturing firm-years listed in the Indonesian Stock Exchange 2017-2021. REM is proxied by three abnormal activities: over-sales, overproduction, and discretionary expense cutting. With panel data regression analysis, it is found that ERP implementation has a negatively significant effect on REM. Further, the ERP system implementation role to reduce REM is more pronounced for overproduction and discretionary expenses activities, and for suspect firms that beat earnings targets. ERP systems play an important role in reducing information asymmetry and effectively constraining REM. This research gives implications to firm management to make decisions about ERP an investment or to increase implemented ERP performance so that REM can be reduced. This research strengthens previous findings about ERP on REM by involving the ERP non-implementer as control group firms, using alternative ERP implementation period to control its effectiveness, and also examining REM suspect and non-suspect firms, since previous researches are lack of it.JEL: M410, M400, M21.

Critical Failure Factors in ERP Implementation: A Systematic Literature Review

It has been more than two decades of experience adopting and implementing enterprise resource planning (ERP) systems in business. However, the success of these systems remains debatable. The failure rate of ERP systems is relatively high, despite the fact that success stories of ERPs are recorded in earlier research studies. The main purpose of this study is to identify and assess the degree of ERP implementation failure factors encountered by organisations and confirm which is significant in various countries. A systematic literature review was performed, considering research studies published between 2000 to 2022 for this purpose. This study critically reviewed 55 relevant articles published in reputable journals. The systematic literature review identified 35 failure factors categorised as the most critical based on their occurrence in past studies. The top five failure factors included lack of top management support, Inadequate education and training, the mismatch between the system and business strategies, lack of project management performers, and users unwilling to use the ERP system. According to the country-wise evaluation, "Lack of top management support" is a critical failure factor of the ERP implementation for all clusters. However, the more frequent impact for Asian countries, with a moderate impact for European countries and less for North American countries. Also, "Inadequate education and training" is a major Critical failure factor for Asian and North American countries during ERP implementation projects.This is the first comprehensive systematic review attempted to identify the Critical failure factor during the implementation of ERP systems.

Racial disparities in postoperative outcomes persist for patients with inflammatory bowel disease under a colorectal enhanced recovery program

IntroductionEnhanced recovery programs (ERPs) reduce racial disparities in surgical outcomes for general colorectal surgery populations. It is unclear, however, if disparities in IBD populations are impacted by ERPs. MethodsRetrospective study comparing IBD patients undergoing major elective colorectal operations before (2006–2014) and after (2015–2021) ERP implementation using ACS-NSQIP data. The primary outcome of length of stay (LOS) was analyzed by negative binomial regression, and secondary outcomes (complications and readmissions) by logistic regression. ResultsOf 466 IBD patients, 47% were pre-ERP and 53% were ERP patients. In multivariable analysis stratified by ERP period, Black race was associated with increased odds of complications in the pre-ERP (OR 3.6, 95%CI 1.4–9.3) and ERP groups (OR 3.1 95%CI 1.3–7.6). Race was not a predictor of LOS or readmission in either group. High social vulnerability was associated with increased odds of readmission pre-ERP (OR 15.1, 95%CI 2.1–136.3), but this disparity was mitigated under ERPs (OR 1.4, 95%CI 0.4–5.6). ConclusionWhile ERPs mitigated some disparities by social vulnerability, racial disparities persist in IBD populations even under ERPs. Further work is needed to achieve surgical equity for IBD patients.

Impact of change leadership on perceptions of organizational performance after ERP implementation: the moderating role of vendor support in a Pakistani context

This research focuses on the impact of change leadership of ERP on organizational performance with moderating role of vendor support. To test our ideas, data was collected from both technical and non-technical employees of public and private sector organizations located in Rawalpindi and Islamabad (Pakistan) which implemented ERP in the recent past. Data were analyzed through structural equation modelling using SmartPLS. Results suggest that change leadership was positively related to enhancing organizational performance after ERP implementation. However, vendor support moderated this link such that the impact of change leadership was higher when organizations received higher levels of vendor support.

Realizing Sustainable Value from ERP Systems Implementation

This paper investigates enterprise resource planning (ERP) implementations to improve the ability to realize outstanding value from such systems. In particular, it aims to provide a deep understanding of realizing sustainable value from ERP systems and to examine the relevance of benefits management (BM) in this context. To do so, this research applied a qualitative case study approach to investigate the implementation of Tier-1 ERP systems in two firms. Key findings initially suggest five considerations to better understand the realization of benefits from ERP implementation. Consequently, this research outlines the key activities undertaken by the investigated organizations and aligns them with activities suggested by benefits management literature. In conclusion, this research conjectures that while benefits management is a good practice and a systematic approach to realizing benefits from information systems, it may be ineffective in addressing the benefits that emerge in practice, i.e., when integrating the ERP system with modern digital technologies. Therefore, this research advocates either revisiting the current BM techniques or improving the implementation of digital technologies, including ERP systems with BM concepts and principles by incorporating such BM concepts within the implementation process. This study responds to research calls for maximizing the returned value from the implemented ERP systems by providing insightful recommendations.

A changing supply chain for a changing health care system: Barriers and facilitators of implementing enterprise resource planning.

No studies have examined how health care mergers and acquisitions affected the hospital supply chain and its employees since the passing of the Patient Protection and Affordable Care Act. To describe the barriers and facilitators of digital transformation in a hospital supply chain from the employee perspective. We conducted two rounds of interviews, one year apart, with supply chain employees at an urban academic health system preparing to adopt an enterprise resource planning (ERP) software (N = 11 in Round I and N = 8 in Round II). Two researchers coded transcripts for themes using NVivo 11. We identified the following barriers to technology integration: silos between supply chain groups (e.g. Purchasing, Information Management, Strategic Sourcing), between employees and management, and resulting from prior mergers; focus on short-term problems and fear of change; and lack of transparent communication about upcoming changes. Facilitators of technology integration included motivation to work in supply chain; long-term vision that allowed tolerance of change and positive outlook; and transparent communication. Desire for shared leadership among employees emerged as a major theme, indicating the need for active involvement of employees during transition to new integrative technology.

Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study

PurposeThe purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing on information systems (IS) effectiveness, ERP implementation and job satisfaction literature, the authors posit that user involvement, top management involvement and training satisfaction are the antecedents to perceived job satisfaction, and perceived job satisfaction leads to ERP effectiveness in emergency service organizations.Design/methodology/approachSurvey methodology is used for collecting data for this research, and the PLS-SEM technique is used for analysis.FindingsResults indicate users will be more satisfied with their training if their inputs are taken into account during their training and the top management is actively involved during the training process. Further, if the users perceive that they are adequately trained, they will be more satisfied with their jobs in using ERP, which will also lead to more effective ERP usage in emergency service operations.Research limitations/implicationsThe focus of this study is on a single emergency service organization and thus may not be generalizable to other sectors. The authors extend ERP research to the context of emergency service organizations and thus add to the literature on ERP and emergency services. They conceptualize perceived job satisfaction to integrate roles, teamwork, supervisor and their perception regarding their potential to grow in the organization.Practical implicationsThe managerial contribution of this research is to identify the motivational aspects and provide practical insights into the effective use of ERP systems for emergency service organizations. From a managerial perspective, the study provides a framework for both IS and emergency service providers/executives to understand and evaluate the factors that help them use ERP effectively in their firms.Originality/valueThis study extends the knowledge of ERP systems. While most of the ERP research focuses on implementation, the authors’ focus is on the effective use of ERP in emergency service organizations. They focus on identifying key factors that are important to using ERP effectively, specifically in emergency service organizations.

Challenges and opportunities of ERP implementation in Indian SMEs: A case study of Jharkhand

The Small and medium sector is India's economic backbone, and it is very crucial in protecting the country from any global economic crisis. Small and medium-sized companies in India are critical to the country's economic development. That’s why the implementation of ERP is very crucial for SMEs to sustain themselves in this global business world.ERP is a commercial package that allows an organisation's transaction-oriented data and business processes to be integrate throughout the enterprise.SMEs are turning to ERP deployment to stay competitive in today's global economic environment. ERP is becoming popular in the Indian SME sector. Many firms, even after introducing modern business systems like ERP, have been unable to reap the benefits of integration, according to the experts and available literature. The required business structural change in order to adopt the ERP system acts as a challenge for SME.The issues that would lead to a beneficial outcome for the adoption of ERP systems in the context of the Indian SME sector must be identified. This article aims to identify the challenges in the area of ERP implementation and prioritise the elements that influence ERP system deployment in a business organisation, with a focus on Indian small and medium-sized businesses (SMBs). The research highlights the challenges faced by Jharkhand’s SMEs in implementing the ERP system.

Investigating Cloud ERP Adoption in Australian Higher Education Institutions: A Case Study

Background: Some higher education institutions (HEIs) are constantly under pressure to deliver superior quality education services at low costs through deploying traditional on-premise systems. Cloud-based enterprise resource planning (Cloud ERP) presents an ideal opportunity to lower HEI costs in terms of scalability and pay-per-use features. Adoption of Cloud ERP is, however, still low for the context of HEIs. The successful adoption of Cloud ERP depends not only on the support of system providers but also on understanding Cloud ERP adoption from the client organization perspective. This study explores Cloud ERP adoption in the context of Australian HEIs. Method: This study adopted a case study methodology involving the in-depth semi structured interviews of several key stakeholders. Thematic analysis was used to analyze and interpret interview data. Results: Based on the case study, our findings suggest that this particular Australian HEI was subject to strategic, operational, technological, and financial motives originating from either internal or external locus. Most of the expected motives were realized, except the full flexibility of Cloud ERP. Four major challenges of Cloud ERP implementation were found. Conclusion: This study empirically investigates Cloud ERP adoption in HEIs by identifying the motives, realized benefits and challenges of Cloud ERP adoption, which bridges the research gap of this topic. This study could assist Cloud ERP providers to adjust their marketing strategies to promote the adoption rate of Cloud ERP in HEIs. Understanding the motives, challenges and benefits of IT adoption in HEIs facilitates judicious decision-making prior to selection and minimizes the possibility of the failure of Cloud ERP adoption.

ERPs in Higher Education Institutions: Motivations, Challenges, and Success Factors

Enterprise Resource Planning Systems (ERPs) are of vital importance to all institutions, especially those involved in higher education (HEIs). However, the level of their implementation among these institutions has shown poor results. Currently, higher education institutions in Malaysia have yet to explore factors leading to the successful implementation of ERPs. There is a lack of research on ERP systems implemented in HEIs, especially regarding their success factors. As such, a literature review was conducted on ERPs in higher education institutions, discussing the advantages of different systems; their obstacles to implementation; and their success factors in HEIs. This review concluded with two theories by which to define the most critical and impactful factors to these systems' success. It is hoped that this review will help HEIs to understand the factors that might lead to the successful implementation of ERPs. In addition, implementing ERPs successfully in higher education will help develop a global competitive advantage, as well as affect the satisfaction levels of stakeholders in HEIs. Whilst investments in ERP systems by modern organisations are becoming increasingly common – especially amongst higher education institutions - the lack of previous empirical research in this environment has neglected the potential benefits of these systems.

Greek Agricultural Processing Industries: Relationships between Critical Success Factors and Enterprise Resource Planning implementation

This study aims to identify the relationships between critical factors and successful Enterprise Resource Planning implementation in the agricultural processing companies of Central Macedonia’s (Greece) region. Therefore, critical factors are taken into account collectively, as aspects of ERP implementation and its life cycle. Based on that, two versions of the particular information system’s management were presented, aiming to its success in the Greek agricultural processing field. The methodology which was used in order for the purposes of this analysis to be served, was that of Partial Least Squares Structural Equation Modeling. Through the answers given, it was determined whether the importance shown to the two different versions of critical factors is related to the degree of ERP systems’ success—or not—and in which way. Based on that, two management versions of ERP system are provided but also the scientific literature regarding the Greek and Central Macedonian field, is enriched. Lastly, helpful guidelines are developed in order for professionals and managers to understand the ways in which critical factors can be taken into account so as for the successful implementation of ERP in agribusinesses -specialized in the field of agricultural products processing- to be feasible.

A South African institution perspective of a framework for enterprise resource planning systems

Background: Public sector organisations encounter many challenges because of their complex legislative requirements, social responsibilities and higher public expectations. In the early 1980s, governments worldwide started experimenting with improving functions and processes through enterprise resource planning (ERP) systems. Objective: This study investigated the feasibility of South African government institutions in adopting a guideline that will assist in implementing a sustainable ERP system to improve their information systems strategy. Method: This study followed the qualitative dominating mixed research methodology. A survey was distributed to 20 participants with closed-ended questions to collect quantitative data and open-ended questions to collect qualitative data. Results: Thirteen factors that allow ERP systems to be successfully implemented were identified. Some of the factors included effective change management policies, end-user specialised knowledge, organisation culture fit, top management support, ERP training before and post-implementation, visibility of activities throughout the workflow, and willingness to change. Sixteen issues that restrict ERP implementation were also identified. Some of the restricting factors include ERP system complexity, high levels of customisation, inadequate flexibility, budget, maintenance costs, lack of vendor support, implementation delays and cost overruns. The current state of ERP implementation in the investigated organisation is of acceptance with growth being achieved gradually and steadily. Conclusion: The proposed framework provides core competencies such as top management support, ERP training before and post-implementation, and effective change management policies among others, that can be used to establish corrective measures before and during the installation of ERP systems. Contribution: This study contributed to the body of knowledge by identifying the success and hindering factors of ERP system implementation. The proposed framework outlines guidelines for organisations to successfully adopt and implement ERP systems.

QUALITATIVE CASE STUDY OF CRITICAL SUCCESS FACTOR IN THREE ERP IMPLEMENTATION PROJECTS

The COVID-19 pandemic has tremendously impacted every aspect of life worldwide. The ERP implementation project also experienced a considerable impact because each stage of the process was carried out online (limited face-to-face meetings). Project management's unpreparedness in implementing the COVID-19 pandemic is one of the critical success factors discussed in this study. This study presents three qualitative case studies and tries to identify what caused an issue in ERP project implementation during the COVID-19 pandemic by comparing the alignment of PMBOK literature to project methodology practices. This study found that several factors do not meet the lack of efficiency standards based on ERP project implementation standards (SAP Methodology). These factors affect project targets in the main characteristics of each SAP ERP implementation step, namely data integrity and best practices. PMO requires commitment from each stakeholder to carry out project activities according to plan. Project evaluations must be carried out periodically so PMO can still complete the project according to plan. Keywords: Project Management, Project Methodology, PMBOK, ERP, Critical Success Factor

JUSTIFYING ENTERPRISE RESOURCE PLANNING (ERP) INVESTMENT: A CASE STUDY USING TECHNOLOGY, ORGANIZATION, AND ENVIRONMENT (TOE) FRAMEWORK

The purpose of this study is to analyze the implementation of the Enterprise Resource Planning (ERP) system with the Technology, Organization and Environment (TOE) approach. This study contributes by providing empirical evidence as well as testing the TOE approach in the context of ERP implementation. To be able to answer research questions in depth, this research uses qualitative methods. The method used is semi-structured interview. The informants in this study were 31 people with various levels of positions in the company. To test the validity of this research data using source triangulation. The results of the study conclude that there are challenges or obstacles as well as benefits from implementing an ERP system related to organizational technology and the environment. The results of the study are discussed including their implications for the company and the literature.