PurposeThe volume of passenger traffic at metro transfer stations serves as a pivotal metric for the orchestration of crowd flow management. Given the intricacies of crowd dynamics within these stations and the recurrent instances of substantial passenger influxes, a methodology predicated on stochastic processes and the principle of user equilibrium is introduced to facilitate real-time traffic flow estimation within transfer station streamlines.Design/methodology/approachThe synthesis of stochastic process theory with streamline analysis engenders a probabilistic model of intra-station pedestrian traffic dynamics. Leveraging real-time passenger flow data procured from monitoring systems within the transfer station, a gradient descent optimization technique is employed to minimize the cost function, thereby deducing the dynamic distribution of categorized passenger flows. Subsequently, adhering to the tenets of user equilibrium, the Frank–Wolfe algorithm is implemented to allocate the intra-station categorized passenger flows across various streamlines, ascertaining the traffic volume for each.FindingsUtilizing the Xiaozhai Station of the Xi’an Metro as a case study, the Anylogic simulation software is engaged to emulate the intra-station crowd dynamics, thereby substantiating the efficacy of the proposed passenger flow estimation model. The derived solutions are instrumental in formulating a crowd control strategy for Xiaozhai Station during the peak interval from 17:30 to 18:00 on a designated day, yielding crowd management interventions that offer insights for the orchestration of passenger flow and operational governance within metro stations.Originality/valueThe construction of an estimation methodology for the real-time streamline traffic flow augments the model’s dataset, supplanting estimated values derived from surveys or historical datasets with real-time computed traffic data, thereby enhancing the precision and immediacy of crowd flow management within metro stations.