Hospitals are overcrowded in proportion to the massive increase in population, making it difficult for hospitals to manage or arrange or shorten patient wait time during medical care. However, it is difficult to overstate the significance of patient waiting time management and predictability. In most of the hospitals, the clinical workflow is defined and driven by the patient queues. Predicting the incoming patients and waiting times has thus emerged as one of the most crucial clinical management techniques. Our proposed work aims to address the limitations of current waiting time prediction models by providing a more sophisticated, data-driven approach that can adapt to the complexities of healthcare environments. This work focuses on developing a new model for predicting the patient’s waiting time. The primary aim of this research is to create a reliable predictive model capable of accurately anticipating patient waiting times. This innovation aims to enhance both patient satisfaction and operational efficiency within healthcare settings. By offering healthcare administrators a tool to better manage patient flow, allocate resources efficiently, and minimize waiting times, this model seeks to optimize overall healthcare service delivery. The initial process carried out is pre-processing which includes data acquisition and improved [Formula: see text]-score normalization. Subsequently, entropy features, correlation features, and improved mutual information (MI) features are extracted. Then, prediction is carried out using hybrid classifier (HC) that involves a convolutional neural network (CNN) and bidirectional gated recurrent unit (Bi-GRU). Finally, improved score level fusion (ISLF) is introduced to get absolute outcomes on WTP. The analysis outcomes on varied error metrics show the efficacy of the proposed WTP model.