Enterprise Service Research Articles

РОЛь СОЦИОЛОГИЧЕСКИХ ИССЛЕДОВАНИЙ В УПРАВЛЕНИИ УСТОЙЧИВыМ РАЗВИТИЕМ ГАСТРОНОМИЧЕСКОГО ТУРИЗМА

The article gives the concept of sustainable gastronomic tourism as an indicator of the quality of life of society and individuals, analyzes the factors of social management in the development of gastronomic tourism in the form of a generalization through the aspect of social management. The criteria for personnel readiness of service and hospitality enterprises are determined and its interdisciplinarity is demonstrated as a qualitative indicator of the level of service. Successful projects of personnel readiness are demonstrated, which are an important factor in the development of gastronomic tourism development management. The principle of creating tourist flows is singled out and their categorization is determined. The subject of sociology of management is analyzed — the study of the motivation of tourists, their satisfaction, the expansion of emotional experience, the impact of moti-vation on the views and values of tourists. The role of sociological research in managing the development of gastronomic tourism, taking into account the goals of sustainable development and ESG indicators, including through human resource management as a new form of labor organization, is shown.

Factors Affecting the Use of Management Accounting Information in Vietnamese Commercial and Service Enterprises

Purpose: The article analyzes the impact of factors affecting the use of management accounting information in Vietnamese commercial and service enterprises, providing more empirical evidence on factors affecting the use of management accounting information in Vietnamese commercial and service enterprises Theoretical framework: This paper uses the Contingency theory, Theory of planned behavior, Psychological theory. Design/methodology/approach: The research method uses a questionnaire survey of accountants, chief accountants, business managers. Using management accounting information in the enterprise, Decentralization of use, Awareness, usefulness, Qualification of accountants, Quality of information measured on a five-level Likert scale Very good, good, medium average, not good, weak. Findings: Research results show that Decentralization of Use, Awareness, Usefulness, Qualifications of Accountants, Quality of Information have a positive impact on the use of management accounting information in commercial enterprises. Vietnamese servisse Research, Practical & Social implications: Based on the research results, the author has proposed recommendations to improve the use of management accounting information in Vietnamese commercial and service enterprises. Originality/value:This study fills the gap in the the use of management accounting information in Vietnamese commercial and service enterprises

Strategies for retaining customers: How PT ABC can maintain its position as the laboratory of choice

PT ABC (alias name), an Indonesian state-owned enterprise, offers inspection, testing, certification, and consultancy services. Being a well-established company, PT ABC encounters challenges in a highly competitive global market. To stay competitive and foster growth, PT ABC must develop new services, expand its international presence, and embrace new technologies. Additionally, diversifying revenue streams by entering new markets and establishing partnerships with other companies can prove advantageous. However, implementing these changes necessitates a well-designed change management process that involves effective communication, strong leadership, and meticulous planning and execution. By successfully implementing a change management process, PT ABC can sustain its competitiveness, deliver high-quality services to its customers, and expand its market reach and revenue streams.

Efficient Energy Management for the Smart Sustainable City Multifloor Manufacturing Clusters: A Formalization of the Water Supply System Operation Conditions Based on Monitoring Water Consumption Profiles

This study is devoted to improving the energy efficiency of urban infrastructure systems (UISs), in particular, the centralized water supply of a city multifloor manufacturing cluster (CMFMC), by developing the principles of effective energy consumption management. The CMFMCs are located in the residential area of a megapolis and include manufacturing and service enterprises, residential and non-residential buildings, and a city logistics node. Demand monitoring and identification of the influence of seasonal and social environmental factors on its fluctuations is considered as a tool for identifying changes in the operating conditions of the water supply system (WSS) for the CMFMC facilities. To identify the typical operating conditions of water supply facilities, an approach is proposed that involves the analysis of daily water consumption profiles (WCPs). The formation of a database, the formation of groups of the same type of daily WCPs, and the construction of typical daily WCPs for typical groups and their description are the main stages of the proposed approach. The database contains a set of classification characteristics that describe the daily water consumption and its unevenness, as well as the shape of the daily WCP. The principal component analysis was applied to determine the dominant components of daily water consumption. A set of morphometric parameters was used to describe the shape of the daily WCPs. The methods of cluster and discriminant analysis were used to identify the influence of seasonality and social factors on water consumption and to form groups of the same type of daily WCPs. The analysis of sets of similar type of daily WCPs for typical days of typical seasons was carried out for a formalized description of the typical operating conditions of water supply facilities. The results of the analysis are the clarification of the equations of the dominant components of daily water consumption, the determination of the average values of the characteristics of daily water consumption, and the construction and description of typical daily WCPs for typical operating conditions of water supply facilities. The research results were obtained on the basis of the data of the monitoring systems for water supply enterprises in Ukraine and Poland in 2021–2022. The obtained results are the basis for planning the water supply process and adjusting the operation modes of WSS pumping stations for the CMFMC, as well as planning power consumption for typical operating conditions, which will contribute to increasing the efficiency of water and electricity use.

Innovative activity in the basic metals industry: comparative analysis with EU countries

Methods. In the process of studying innovation activities in the basic metals industry of Ukraine and European countries, methods of analysis and synthesis, empirical methods, induction and deduction techniques, graphical, logical and tabular methods were used. The methodological basis of the study was the methods of comparative analysis and observation, which made it possible to assess the current state of innovative activity in the basic metals industry of Ukraine. The graphical method made it possible to visualize the results of the study. Results. The use of comparative analysis made it possible to assess the current state of innovation activity in the basic metals industry of Ukraine in comparison with European countries. A comparative analysis, based on key indicators of innovation activities of industrial enterprises, was carried out. These indicators include the number of innovation activities of industrial enterprises; enterprise innovation expenditure of industrial enterprises; the number of introduced technological processes of industrial enterprises; the number of introduced innovative products (goods, services) of industrial enterprises; and total turnover from innovation activities of industrial enterprises. The analysis was carried out using public statistical data from the State Statistics Service of Ukraine and the statistical office of the European Union. It is revealed that innovation activities in metallurgical industry of Ukraine in terms of key indicators is significantly lower than in European countries. The main problems of functioning of the metallurgical industry of Ukraine are identified as part of the global industry. Novelty. There are proposed the main directions for improving innovation policy in the manufacture of basic metals to increase its competitiveness in the world market. Practical value consists in developing proposals to improve innovation policy in the basic metals industry. The results of the study can be applied for further research of innovation activities in metallurgical industry of Ukraine.

Penerapan Metode SWOT-MAGIQ Sebagai Strategi Peningkatan Pelayanan Jasa Laundry

Small and Medium-sized Laundry Service Enterprises face stiff competition and rapidly changing market dynamics in the contemporary business era. This study aims to understand the key factors influencing the success of Small and Medium-sized Laundry Service Enterprises through a SWOT analysis, focusing on strengths, weaknesses, opportunities, and threats. Using the Rank Order Centroid (ROC) method for criteria evaluation, this research found that "Employee Friendliness" is the primary strength. At the same time, "Lack of Human Resources" is a significant weakness. On the other hand, "Good Customer Relations" was identified as the most significant opportunity, and "Emergence of Competitors" was the primary threat. These findings highlight the importance of human interaction in service businesses and the need to enhance HR capabilities. This study provides valuable insights for Small and Medium-sized Laundry Service Enterprises on leveraging strengths, addressing weaknesses, capitalizing on opportunities, and confronting threats for sustainable business success

Comparative Analysis of Investment Value of Communication Service Enterprises

This paper mainly focuses on the analysis and comparison of the investment value in the communication service industry. Three companies are chosen as examples to examine whether the companies in this sector have the potential as investments. This essay studies the calculation formula of the company's financial situation combined with the financial analysis and uses multiple indicators to consider and analyze comprehensively, so as to draw a conclusion. The data show that the investment value of Tencent Holdings is the highest, the overall development trend is good and the market is large and has a high development space. China Unicom is a good option for new investors because it is state-controlled, its price is more stable, and as long as they manage the entry period, it should see some returns. Veterans can choose to invest in Meta, but it's essential to grasp the timing since there is still potential for further development after the sector's transition to the metaverse. The field of communication services is still worthwhile as a whole to engage in.

Profitability Determinants of Transport Service and Warehouse Enterprises

The main purpose of the research is to identify differences in the factors determining changes in the return on capital (ROE) of transport and warehouse enterprises in individual voivodeships in Poland. The research used the ROE decomposition method which was justified by mathematical aspects. It paid attention on the decomposition of relative differences shaping the changes in this specific indicator. The substantive basis is the modified 5-factor Du Pont model. This method allowed for analysing relative changes in three decision areas. These areas encompass operational, financial, and tax management. The findings confirmed that the differences in individual voivodeships compared to the entire section H in Poland result mainly from financial management. However, the examined differentiation was not dependent on tax management. The presented research results can represent the basis for the strategy of corporate management in section H in positioning against competitive enterprises in Poland. The research also allows for a macroeconomic analysis of the phenomena occurring in the transport as well as warehousing sector, especially in terms of changes in their profitability.

Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale District Uganda

Microfinance Institution Services and Performance of Small and Medium Enterprises in Kabale District Uganda

Examining retweeting behavior on social networking sites from the perspective of self-presentation.

On social networking sites, people can express themselves in a variety of ways such as creating personalized profiles, commenting on some topics, sharing their experiences and thoughts. Among these technology-enabled features, retweeting other-sourced tweet is a powerful way for users to present themselves. We examine users' retweeting behavior from the perspective of online identity and self-presentation. The empirical results based on a panel dataset crawled from Twitter reveal that, people are prone to retweet topics they are interested in and familiar with, in order to convey a consistent and clear online identity. In addition, we also examine which user groups exhibit a stronger propensity for a clear online identity, considering the practical value of these users to both social media platforms and marketers. By integrating self-presentation theory with social influence theory and social cognitive theory, we propose and confirm that users with higher value in online self-presentation efficacy and users who are more involved with the social media platform have a stronger than average propensity to maintain a consistent online identity, and thus are more likely to retweet familiar topics. These users are characterized by (1) owning a larger number of followers, (2) authoring longer and more original tweets than average, (3) being active in retweeting other-sourced posts. This study contributes to our understanding of SNS users' retweeting behavior and adds to the emerging line of research on online identity. It also provides insights on how microblogging service providers and enterprises can promote people's retweeting behavior.

Research on the Impact of Customer Resources and Demand on Customer Value in Value Co-Creation for Matchmaking Service Enterprise

This research takes the value co-creation theory as the research background, takes customer resources and customer value as the research objects, and uses the customer demand as the mediating variable to study the relationship between the them. By the data of the emerging matchmaking industry, the research analyzes the role of different levels of customer needs in the impact of customer resources on customer value. This study attempts to reveal the impact of customer resources on customer value from different levels of customer needs, strives to enrich the analytical framework of value co-creation theory.

Стратегія та механізми просування товарів у системі маркетингу агропродовольчих підприємств

The article considers the problems of forming and implementing an adaptive strategy for the promotion of goods of food enterprises to sales markets. The conceptual basis of strategic marketing management of a food enterprise is formulated. This concept is based on the following provisions: consumer desires do not always coincide with their long-term interests, as well as with the interests of society in general; consumers prefer businesses that show sincere concern for their satisfaction and the well-being of the community; the critical task of the organization is to adapt to target markets to ensure satisfaction, as well as individual and collective well-being to attract and retain customers. It was determined that the peculiarities of marketing of food enterprises are primarily determined by the fact that they use agricultural products as raw materials; interweaving of natural and economic processes; the discrepancy between the working period in agriculture and the production period; seasonality of production and consumption of products. It has been established that the fundamental basis of the marketing management process is strategic planning. Due to that, all the necessary proportions are maintained, and the coordinated direction of the functioning of all links of society's economic system is ensured. The algorithm for forming a product promotion strategy and ensuring the competitiveness of a food enterprise on the market has been developed. Approaches to improving the promotion process of goods by food enterprises to sales markets using such technologies as direct sales (direct marketing), effective advertising, sales promotion, and public relations are substantiated. The experience of the marketing services of many food enterprises is summarized with an emphasis on reviewing the function of all operating units with an attitude towards marketing as a global management function. Keywords: food industry; food marketing; strategic marketing management; product promotion; socially oriented marketing.

Strategies for retaining customers: How PT ABC can maintain its position as the laboratory of choice

PT ABC (alias name), an Indonesian state-owned enterprise, offers inspection, testing, certification, and consultancy services. Being a well-established company, PT ABC encounters challenges in a highly competitive global market. To stay competitive and foster growth, PT ABC must develop new services, expand its international presence, and embrace new technologies. Additionally, diversifying revenue streams by entering new markets and establishing partnerships with other companies can prove advantageous. However, implementing these changes necessitates a well-designed change management process that involves effective communication, strong leadership, and meticulous planning and execution. By successfully implementing a change management process, PT ABC can sustain its competitiveness, deliver high-quality services to its customers, and expand its market reach and revenue streams.

Predicting Sustainable Development Goals through the Industry 4.0: Insights from Public Listed Companies

In an ideal world, publicly listed companies would be forced to publish a report on the Sustainable Development Goals (SDGs). The abandonment of SDG reporting in annual reports by public corporations is the focus of this study. We noticed in recent years that many companies are unable to recognise and commit to the Sustainable Development Goals (SDGs) in their annual reports. We observed that Malaysia prioritises economic growth above environmental concerns. Malaysia's economic growth and health system have been jeopardised as a result of the current COVID-19 outbreak. It will be difficult to achieve the other sustainable development objectives if there is a significant prevalence of chronic infectious and non-infectious diseases, as well as a lack of physical, mental, and social well-being in society. In this study, a collection of primary data gathered from the Bursa Malaysia will be used for performance analysis and forecasting. The analytical tools used for this inquiry were Power BI and RapidMiner. In the first activity, we discovered that software and services businesses who use IR 4.0 had the best SDG implementation performance. According to the study, there is a significant relationship between organisations' use of IR 4.0 and their efforts to fulfil the SDGs. It will be easier to meet the Sustainable Development Goals with broad IR 4.0 adoption in a company. According to the results of the survey, Selangor is the state with the highest degree of company SDG implementation. In conclusion, predicted data reveal that states and specific SDGs have a substantial influence on corporate adoption of SDGs. Finally, Selangor-based software and service enterprises provide the most contribution to the achievement of the Sustainable Development Goals.

Linking personal interaction, co-worker support and communities of practice with goal priority: a moderated-mediation model

PurposeThis study aims to investigate how an individual’s perception of team goal priority can be affected by personal interaction, with co-worker support mediating the influence and communities of practice moderating the indirect effect of co-worker support.Design/methodology/approachResponses from 235 respondents working in private and public manufacturing and service enterprises in India collected through a structured questionnaire were statistically analysed using confirmatory factor analysis, structural equation modelling and PROCESS Macro with random bootstrap resample.FindingsFindings showed a positive relationship between personal interaction and the perception of individuals about team goal priority that was partially mediated by co-worker support. Communities of practice moderated the influence of personal interaction on co-worker support and the conditional indirect effect of personal interaction on the perception of team goal priority.Practical implicationsThe results highlight the need for greater employee collaboration towards prioritizing team goals, thus showing a psychologically collectivist attitude. Policies and procedures to create and sustain organization-level communities of practice with employees across departments and hierarchies can also be helpful. Emphasizing the social exchange perspective, the authors recommend improving the overall work climate of any organization.Originality/valueThis paper explains the motivating source of personal interactions and co-worker support for prioritizing team goals in an organization. Establishing the moderating role of communities of practice, the authors have confirmed the role of a social learning system in prioritizing team goals.

Improvement of organization of marketing service in textile enterprises

In this article, the integrated indicator of complex competitiveness, which includes resource competitiveness, investment, innovation, technological, marketing and logistics, management competitiveness, is discussed.

Motivating strategic front-line employees for innovative sales in the digital transformation era: The mediating role of salesperson learning

Salesforce steering is considered an effective management approach for improving sales performance, and various studies have explored the mechanisms of the impact of salesforce steering under different circumstances. However, the performance of salespersons in process innovation is rarely examined. Especially in the context of digital transformation, new business models require front-line employees to master more knowledge to provide more refined and customized services. Based on the organizational learning and sales literature, this study explores the relationship among salesforce steering, salesperson learning and innovative sales performance in service enterprises. It develops and tests a conceptual framework based on a survey of 476 strategic front-line employees (SFLEs) in China's tourism industry. The findings indicate that salesforce steering instruments have no direct effect on innovative sales performance, while exploratory learning and exploitative learning play mediating roles in the relationship between salesforce steering and innovative sales performance. These findings integrate different streams of literature and improve the understanding of the management and learning behaviour of SFLEs in the context of process innovation.

Conceptual basics of managing the development of relations with stakeholders in the field of medical services

The relevance of the research topic lies in the need to find effective ways to optimize the activities of enterprises in the field of medical services based on improving their interaction with all stakeholders, organizations and institutions in the health care industry, which is a critical infrastructure. The main goal of the study was to substantiate the conceptual foundations of managing relationships with stakeholders at medical enterprises. At the same time, the state of the social and economic sphere of Ukraine in 2022-2023 and the main goals of sustainable development were taken into account. The following methods of acquiring scientific knowledge were used in the work: logical generalization, comparative analysis, content analysis, desk research. The list of problems and contradictions in the health care system of Ukraine which require improvement of approaches to managing interaction with stakeholders in the field of medical services, is substantiated. The principles of managing interaction with stakeholders at medical service enterprises are defined. Three groups of principles are proposed, which take into account, firstly, the need to manage the quality of medical services, secondly, the current political and socio-economic situation in Ukraine, and, thirdly, the goals of sustainable development. An improved list of functions of managing relations with stakeholders of enterprises in the field of medical services is proposed, which includes both justification of the specifics of general functions and justification of the list of specific functions. The list and interrelationships between the elements of the concept of managing relationships with stakeholders in the medical services industry are substantiated, including a set of hypotheses and basic provisions of the concept. The developed concept of managing relationships with stakeholders of enterprises in the field of medical services allows to implement a comprehensive and systematic approach to improving interaction between all participants and representatives of this industry and increasing the efficiency of its functioning in modern conditions

THEORETICAL AND ANALYTICAL SUBSTANTIATION OF THE FACTORS AFFECTING THE LEVEL OF SERVICE QUALITY MANAGEMENT OF RAILWAY TRANSPORT ENTERPRISES

The purpose of the study: theoretical and analytical substantiation of factors affecting the level of quality management of services of railway transport enterprises in Ukraine.The article analyzes the main scientific works of domestic and foreign scientists regarding the determination of the factors affecting the level of service quality management of enterprises, including railway transport enterprises. This is especially acute during the period of hostilities taking place on the territory of Ukraine. Thus, during the period of hostilities, the number of transportation services increased, especially due to the evacuation of the population and free travel. That is why the development of the potential of transport enterprises, including railway ones, is of crucial importance. The dynamics of changes in the transportation of passengers and cargo by modes of transport are presented in the paper with railway transport as a priority. The category of concepts " product quality" and "quality of services" has been analyzed.The internal (production, socio-psychological, human, organizational) and external (political, economic, social, technological, ecological, cultural, medical-biological) factors that affect the quality of services have been singled out, as well as the factor that affects the level of service quality management of railway transport enterprises, which, according to the authors, includes: reliability, safety, sensitivity, competence, accessibility, sociability, understanding, materiality, as physical parameters of the service, trust, courtesy. An integral indicator of the quality management level of railway transport enterprises is proposed. It has been found that in the future the construction of an integral indicator of the level of service quality management of railway transport enterprises and the determination of its forecast values may form the basis of the development of the state regional development strategy and separately be important for the development plans of railway transport enterprises.

Issues of Marketing Development in the Market of Personal Services

This article examines the market of household services, reproduction, a complex and self-regulating socio-economic system, the constant influence of all its links on supply and demand of the population, as well as its center, that is, the interests of the service consumer, the task of a target indicator for all service enterprises.