Enterprise Service Innovation Research Articles

How can traditional service enterprises achieve platform innovation? – An exploratory longitudinal case study

PurposeFor the basic problems on platform innovation, such as platform innovation connotation and characteristics, the driving mechanism and the influence mechanism are less been studied. This study aims to explore how to achieve platform innovation in traditional service enterprises.Design/methodology/approachBased on the theory of enterprise network and binary learning, respectively, this paper discusses the behavior of binary learning based on network structure and network impact on efficiency and innovative platform innovation, and analyzed the realization of the platform innovation path.FindingsThe research draws the following conclusions: the network structure-based exploitative learning can promote the efficiency platform innovation, while the network behavior-based exploratory learning can promote the novelty platform innovation. The interaction between network structure and network behavior embedded in traditional services is more conducive to exploratory learning so as to promote novelty platform innovation, and the platform innovation of traditional service enterprises is a process from efficiency-oriented to novelty-oriented. The innovation effect generated by exploratory learning based on network behavior is much higher than that generated by exploitative learning based on network structure. The theoretical contributions of this study are as follows: first, this study compares the similarities and differences between service innovation of platform-oriented enterprises and platform innovation of service enterprises. On this basis, it clearly defines the concept of platform innovation and divides it into two categories: efficiency platform innovation and novelty platform innovation. Second, it reveals the two paths for traditional service enterprises to realize platform innovation, and the interaction between these two paths are also explored, which promotes the scenario-based and dynamic study of platform innovation in traditional service enterprise. The conclusion of this study provides theoretical reference for traditional service enterprises to carry out platform innovation.Originality/valueTheoretical contribution of this paper lies in: first, the concept of platform innovation is clearly defined. Current research about platform innovation is mainly around the innovation of platform enterprise and the platform innovation of traditional enterprise, but there is no document that makes clear distinction; some literature even equates innovation of platform enterprise with platform innovation of traditional enterprise. In this paper, through a detailed literature review and analysis, clearly define the concept of platform innovation and divided into efficiency platform innovation and novel platform innovation, which has made theoretical contribution to the depth of the research. Second, expand the platform innovation research of traditional service industry. In recent years, the platform innovation research of traditional enterprise has become a hot spot, but they focus on the attention of the platform transformation of traditional manufacturing industry, such as Haier; the traditional service industries seem to be “empty,” but, in fact, the traditional service industry platform innovation is of great significance and more worth looking forward to. In this paper, the longitudinal case studies can promote academic concerns focus on the traditional service industry, and also provides the theory instruction practice. Third, it promotes the platform innovation research of traditional enterprise and dynamic analysis. Based on the theory of enterprise network and binary learning, respectively, it discusses the behavior of binary learning based on network structure and network impact on efficiency and innovative platform innovation, and analyzed the realization of the platform innovation path. On the one hand, it enriches the research type of platform innovation; on the other hand, the dynamic evolution mechanism of platform innovation research can make up for the deficiency of the existing literature.

Relationship Management Capability and Service Innovation Performance: The Joint-Effect of Relationship Learning and Competitive Intensity

Relationship management capability is a significant factor in promoting a firm’s service innovation performance. Although there is a rich body of study on the role of relationship management capability in performance of firms, scant attention has been paid to the joint effect of relationship learning and competitive intensity. Drawing on the service innovation, network capability and relationship learning theories, this paper establishes a relevant conceptual model, and adopts a hierarchical regression analysis to examine the model with a data set of 298 firms from China. Results show that relationship management capability positively affects the service innovation performance of firms; however, relationship learning partially negatively moderates the relationship between relationship management capability and service innovation performance. The three-way interaction effects of relationship management capability, relationship learning and competitive intensity are partially significant. This paper extends the existing literature on service innovation, network capabilities and relational learning in a service-centered economy. The findings further clarify the process mechanism of the impact of relational management capabilities on enterprise service innovation performance, and should help enterprises utilize relational learning and competitive intensity to break through resource limitations rapidly. The paper offers some enlightenment on promoting service innovation.

Mobile information technology's impacts on service innovation performance of manufacturing enterprises

PurposeGiven the rapid adoption of intelligent and digital manufacturing among the current business environment, emerging mobile information technology (MIT) becomes an ever more important factor, driving innovations in manufacturing sectors. This paper analyzes the impact of MIT on innovation service performance in manufacturing firms and builds a model structuring the mechanisms of this information technology. Design/methodology/approachThis paper proposes a theoretical model and derives a set of hypotheses based on the dynamic capability theory and innovation diffusion theory. Data used in this paper is collected via surveying 462 manufacturing firms in China using valid questionnaires. Statistical analysis, such as the AMOS method, is then carried out using the data collected to investigate and identify influencing factors upon which to build the model and test the hypotheses. FindingsThis paper presents findings that indicate MIT having a direct impact on a firm's service innovation capabilities (SIC) and service innovation performance (SIP). In particular, SIC continuously drives the growth of SIP in a firm, and hence acts as a mediating factor. Moreover, results indicate that both SIC and SIP varies with the strength of innovation network in each firm, while the moderated mediating effect of SIC remains constant. In other words, the performance of service innovation was not to be impacted by certain basic conditions of firms. Originality/valueThis paper is the first attempt to investigate the relationship between the manufacturing industry and advanced technology adoption of enterprise innovation networks and service innovation capabilities. Results are application for adaptation in firms within the manufacturing industry regarding adoption of such advanced technology, such as MIT, and are supportive of these firms constructing enterprise innovation networks and investing in efforts to shape service innovation capabilities. Findings suggests that initiatives associated with adoption of advanced technology are likely to improve service transformation abilities and service innovation performance.

Research on the Impact of Customer Participation in Virtual Community on Service Innovation Performance- The Role of Knowledge Transfer.

Internet technology has given birth to continuous changes in business model and format innovation. With increasingly critical consumers, blowout development model and format innovation, enterprises are increasingly aware of the importance of customer participation in service innovation. At the same time, the development of information technology provides convenient conditions for communication between enterprises and customers, and online virtual community also provides a platform for customers to participate in the process of enterprise service innovation in an instant. Based on the theory of customer participation, knowledge transfer and service innovation performance, this paper explores the influence mechanism of customer participation in virtual community on service innovation performance, and analyzes the mediating role of knowledge transfer. Through the analysis of the results of the questionnaire, the relevant hypotheses are verified. The results show that customer participation in virtual community has a positive impact on service innovation performance. Customer participation helps enterprises obtain relevant knowledge such as customer needs and reduce barriers to knowledge sharing. In addition, enterprises will acquire customer knowledge about new products, which provides the possibility for the development of new products and services, thereby enhancing the enterprises’ service innovation performance. Knowledge transfer plays a part of mediating role between customer participation and service innovation performance. In the process of enterprises’ service innovation, customers mainly participate in the enterprise by means of knowledge transfer and help the enterprise improve service innovation performance.

Knowledge Sharing, Organizational Learning and Service Innovation in Tourism

Knowledge sharing is a key factor that influences the organizational learning, service innovation and competitive advantage of tourism enterprises. Despite the fruitful research achievements in knowledge sharing since the 1990s, there is no appropriate framework to effectively summarize existing research literature due to the complexity of the tourism knowledge system. This article, based on the research path of knowledge sharing, summarizes the knowledge sharing research literature in tourism industry according to the framework of “organizational learning - service innovation - competitive advantage”, and analyzes the research results of the relationship between knowledge sharing and organizational learning, knowledge sharing and service innovation as well as knowledge sharing and competitive advantage. On this basis, this article further analyzes the role and function of knowledge sharing in the closed loop of “organizational learning - service innovation - competitive advantage”, with the aim of providing reference for knowledge sharing research in tourism.

Research on the Management Mechanism of Enterprise Service Innovation

Service innovation is the driving force of social progress and provides necessary impetus to the overall economic growth of the service industry. Although the importance of service innovation is very strong, the current definition of related concepts and definitions in academia is not yet clear. A large-scale economy as a whole can be interpreted as a large service system that contains a variety of interrelated subsystems. Therefore, to further promote the economic development through service innovation, we need to know how to establish the management mechanism of service innovation at the enterprise level. This thesis gives a new definition of service innovation and also points out the difference between the traditional model of innovation and new models of innovation. This thesis pays special attention to the promotion of enterprise services, and relies on relevant theories of management to construct a service innovation management mechanism for enterprise service innovation based on theoretical guidance.

Research on the Mode of Enterprise Service Innovation in Micro Era

Service innovation as an important technology innovation form, plays more and more important role in economic growth and social development, it has received extensive attention from both academic and industrial circles. This paper analyzes the driving force and the modes of the enterprises service innovation, points out the problem of enterprise service innovation in era, and proposes the improvement of enterprise service innovation strategy. Nowadays, we have entered a worthy of the name Micro message, micro-blog, credit, novel, film, media, advertising, payment, and so on, all of these new cultural form, mode of transmission, economic activity patterns, lifestyles, accompanied by the rapid development of computer network and mobile Internet, has subliminally defined our lives in potential. So we can say that micro has become a key word of our lives. The economy is Post-Fordism economic, more personalized products and services oriented, and the quality is higher than the scale, green, interactive, dialogue and win-win. The economy respects every consumer demand, the services are more meticulous. Micro era put forward higher requirements to enterprise service, not only provides multidimensional service, but also requires a corresponding service innovation, customers can comments on services through the Internet or mobile terminal, enterprises need to respond quickly to customers. The enterprise service innovation from internal drive to the external drive, from customer participation to customer orientation, from enterprises provided to custom driven in era. At present, the essence of era is based on Internet technology as the core of the network information society; it has become an important way to promote enterprise service innovation. The information value lies in that it not only can improve the operation efficiency of industry, also plays more and more important role in the integration of organizational and social resource. Thus, there exists a close relationship between enterprise informatization and service innovation, which cannot be ignored in the study of the service innovation of enterprise, enterprise most services can become more efficient through the information technology (such as the Internet and communication technology).However, from the retrieved literature, few scholars do research on the service innovation of enterprise from the information technology, information technology, e-commerce perspective. In this paper, analyzed some existing problems of enterprise service innovation in era from the basic meaning of service innovation and driving force, then proposed the enterprise service innovation strategy to solve these problems, which has an important guiding significance for the enterprises to carry out the service innovation in the new period.

Research on the Relationship between Enterprise Participation and Customer Satisfaction Degree Based on Value Co-Creation

In recent years, most of service-oriented manufacturing enterprises always obtain customer recognition and explore potential customer needs through involving in use and providing services more closely. On the basis of the concept of the introduction of enterprise participation, by reviewing the related literature, enterprise participation was divided into two dimensions--information provider and active participants. This paper mainly focuses on the relationship that enterprise participation in each dimension affects the customer satisfaction degree in each dimension, and builds the concept model of the enterprise participation and the customer satisfaction degree, which provided a new path for enterprises to gain lasting competitive advantages. Finally, we hope that the results will lay the theoretical foundation for China's service-oriented manufacturing enterprise service innovation.

Enterprise Software and Service Innovation: Standardization Versus Customization

This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a survey among ICT service providers and knowledge-intensive service providers in Germany, this is the first paper empirically analyzing whether both types of enterprise software foster innovation in the service sector. The analysis is based on a knowledge production function. The results reveal that there is no relationship between sector specific enterprise software and innovation activity while customized enterprise software is possibly related to the probability of service innovation. The results stay robust if former innovation activity and general openness to new technologies are controlled for.