Abstract
Service innovation is the driving force of social progress and provides necessary impetus to the overall economic growth of the service industry. Although the importance of service innovation is very strong, the current definition of related concepts and definitions in academia is not yet clear. A large-scale economy as a whole can be interpreted as a large service system that contains a variety of interrelated subsystems. Therefore, to further promote the economic development through service innovation, we need to know how to establish the management mechanism of service innovation at the enterprise level. This thesis gives a new definition of service innovation and also points out the difference between the traditional model of innovation and new models of innovation. This thesis pays special attention to the promotion of enterprise services, and relies on relevant theories of management to construct a service innovation management mechanism for enterprise service innovation based on theoretical guidance.
Highlights
In the past few decades, the service sector ushered in rapid growth and gradually gained a dominant position in the highly developed economies
After combing the research results of service innovation, this paper finds out that the definition of service innovation is too broad, and puts forward the definition of “enterprise service innovation”, taking into account the many inconsistencies in the concept of service innovation
According to the above theory, this paper gives the definition of enterprise service innovation: enterprise service innovation refers to the enterprise-led service innovation change, including the existing service to improve, or the introduction of the enterprise does not have a service, or by Businesses coordinate a variety of dynamic factors to create a new service, or the service concept and service processes to transform and innovate, making the new service and the enterprise can provide services or products compared to more novel
Summary
In the past few decades, the service sector ushered in rapid growth and gradually gained a dominant position in the highly developed economies. With the rapid development of service industry, service innovation has become an important research field [3] [4] [5]. Categorizations addressing degree of change (e.g., radical versus incremental) describe service innovation. This approach does not identify what part of the offering qualifies as the service innovation. Inferring service innovation only as a technology breakthrough limits the scope and impact of the concept and hinders theoretical development. The definition of service innovation is sorted out, and the theoretical support of modern management mechanism is used to make a new definition of the definition of service innovation in enterprises. A management mechanism of enterprise service innovation is built
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