Enterprise Resource Planning Implementation Success Research Articles

IMPLEMENTASI ENTERPRISE RESOURCE PLANNING BERBASIS OPEN SOURCE PADA USAHA SETIA MOTOR TARUTUNG

Utilization of technology is one of the steps that can be taken by MSMEs to compete with other MSMEs. Enterprise Resource Planning (ERP) is one of the information technologies that can be used by MSMEs. Setia Motor Tarutung is one of the MSMEs in needed implementation of the ERP to help integrate data and optimize currently business processes. This study aims to configure and conduct testing the ERP system with the Dolibarr application that can meet the business process needs of MSME Setia Motor Tarutung. The business process modeling will provide information regarding the current needs of MSME Setia Motor Tarutung. Thus, it is possible to modify an open source-based ERP system using the Dolibarr application and produce an ERP system that is able to meet the needed for current. The Business Process Modeling Notation (BPMN) method is used to identify the business processes of MSME Setia Motor Tarutung. Testing of the configured ERP system is carried out using the Black-Box Testing method. From the research conducted, it is found that business process modeling with the BPMN method has a major influence on the success of ERP implementation. From the results of the analysis, design and implementation, it was found that the basic Dolibarr modules and features were able to meet the needs of MSME business processes. The system test results show that all functions of the ERP system that have been configured can be used by owners properly and also meet the need of MSME Setia Motor Tarutung.

An adoption of sustainable business model: An empirical study identifying the success factors of IT service sector organizations

Being competitive has become essential to surviving in the current, rapidly evolving and highly dynamic corporate climate. Companies must streamline their operations if they want to remain competitive. Enterprise resource planning (ERP) systems that have been applied successfully give businesses better practices and procedures. The article uses past literature to illustrate a new conceptual framework considering strategic, organizational, technological and environmental aspects for the effective implementation of ERP system in the information technology (IT) service sector. The primary focus is to find out the effectiveness of ERP deployment from the users’ perspective. For this analysis, information was gathered from 152 Indian IT companies that had already installed an ERP system. Factor analysis, both exploratory factor analysis and confirmatory factor analysis, was used in the present study to find out the factors from the mentioned four perspectives. Structural equation modelling allows researchers to observe the relationships between the emerged factors. The findings suggest that end users of IT firms have recognized the value of emerging constructs for successful ERP implementation leading to sustainable firm growth, underscoring the significance of the suggested framework in their quest to become more competitive in the market.

Navigating the ERP Landscape: Unveiling the Key Drivers in Enterprise Resource Planning Success - A Comprehensive Literature Exploration

Organizations require information systems as a means of aiding decision-making processes. Enterprise Resource Planning (ERP) systems serve as information system tools that enhance work efficiency. They are considered the optimal solution for organizations seeking a competitive edge. The successful implementation of ERP systems offers numerous benefits to organizations. It is essential to note that while some organizations have encountered difficulties using ERP systems, others have succeeded. Implementing ERP systems poses a challenge for organizations, and this study aims to identify the critical success factors with ERP systems and get to know what category is most important to implementing ERP in an organization. This research identifies and categorizes the top five CSFs for successful ERP implementation: training and job redesign, adequate ERP software selection, clear goals and objectives, business process reengineering, and implementation strategy and timeframe. These CSFs are vital for organizations of all scales, offering a holistic framework for effective ERP integration. Through systematic analysis, the study maps these CSFs into four dimensions: Project Strategy, Project Structure, Information Systems, and People Management, highlighting the interplay between technology and human factors. This research underscores the enduring significance of ERP systems in the globalized business landscape and calls for continued exploration of evolving CSF trends to ensure ongoing organizational competitiveness and success. By following the outlined procedures, this study can be applied by organizations of different scales, including small and large businesses, to achieve effective ERP implementation. Integrating ERP systems will demonstrate advantages for organizations over the short and long run within the market context.

Post ERP implementation issues and challenges: exploratory case studies in the context of Saudi Arabia

PurposeThe purpose of this study is to investigate the post–enterprise resource planning (ERP) issues and challenges in the context of Saudi Arabia. There is a lack of research in the context of developing countries regarding post-ERP implementation issues and challenges. The high failure rate of the ERP system is a reflection of many management issues that occurred at different phases of ERP implementation. Previous research indicated that even after a successful implementation, the ERP system was unable to sustain itself in the organizations.Design/methodology/approachAn exploratory case study design was adopted to proceed with this research process at two organizations in Saudi Arabia. The interviews of the top and middle management are conducted and transcribed. These case studies were further analyzed using the Creswell approach to generate several themes, and descriptions provided a deeper understanding of the post ERP implementation issues and challenges.FindingsResearch findings show that for successful ERP implementation, identified factors are top management support, integration, strategy, employee resistance, BPR, change management, vendor selection, team formation and culture. Moreover, factors for the post-ERP implementation that led to sustainability are top management support, training, system adoption, system testing, data migration, cost overrun, employee retention and post-implementation support.Originality/valueThis study is unique in its type to examine the issues and challenges organizations face after deploying ERP initiatives. This research's findings were useful and supportive for the senior management interested in successfully sustaining such an initiative in the organization.

Greek Agricultural Processing Industries: Relationships between Critical Success Factors and Enterprise Resource Planning implementation

This study aims to identify the relationships between critical factors and successful Enterprise Resource Planning implementation in the agricultural processing companies of Central Macedonia’s (Greece) region. Therefore, critical factors are taken into account collectively, as aspects of ERP implementation and its life cycle. Based on that, two versions of the particular information system’s management were presented, aiming to its success in the Greek agricultural processing field. The methodology which was used in order for the purposes of this analysis to be served, was that of Partial Least Squares Structural Equation Modeling. Through the answers given, it was determined whether the importance shown to the two different versions of critical factors is related to the degree of ERP systems’ success—or not—and in which way. Based on that, two management versions of ERP system are provided but also the scientific literature regarding the Greek and Central Macedonian field, is enriched. Lastly, helpful guidelines are developed in order for professionals and managers to understand the ways in which critical factors can be taken into account so as for the successful implementation of ERP in agribusinesses -specialized in the field of agricultural products processing- to be feasible.

Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management

Enterprise Resource Planning (ERP) plays a vital role in an organization’s growth and sustainability in the supply chain. ERP implementations have a mix of critical success factors (CSFs) that are very important. Hence, it is essential to study the CSFs, their mutual influence and their severity in terms of prioritization for the I4.0. The goal of the current study is to identify CSFs for ERP implementations, as well as their interdependence and ranking. The CSFs of ERP deployment were discovered by a thorough analysis of the literature and subsequent input from a group of subject matter experts. Using the interpretive structural modeling (ISM) method, the shortlisted CSFs were modeled, and after that, the matrice d’ impacts croises multiplication appliqué an classement (MICMAC) analysis was used to classify them. The interpretative ranking technique was used to carry out the subsequent prioritization and ranking (IRP). In the present research, the modeling of CSFs for successful ERP implementations was carried out to accomplish much-needed sustainability in the supply chain. The result revealed the three top-ranked CSFs for successful ERP implementations: “Top management support”, “Change management” and “Business process reengineering.” This research can help practicing managers prepare an ERP implementation plan to accomplish sustainability in SCM. Each CSF’s role can be studied in terms of the mutual relationships for its control. This research can also help in prioritizing strategies for optimizing the resources required for ERP implementations.

The Mediating and Moderating Effects of Top Management Support on the Cloud ERP Implementation–Financial Performance Relationship

Cloud enterprise resource planning (ERP) is one of the most sought-after information technology (IT) solutions for improving business performance due to its affordability, scalability, and pay-per-use subscription model. The impact of cloud ERP implementation on business performance, on the other hand, remains inconclusive. Additionally, an important factor that transverses all organizational processes, including IT implementation, is top management support (TMS). However, the TMS’s role in the latter stage (business value realization) of cloud ERP implementation is unclear. The purpose of this paper is to examine the mediating and moderating impacts of top management support (TMS) on the relationship between cloud ERP implementation and financial performance. A total of 204 small and medium enterprises (SMEs) in Malaysia were surveyed, and data analysis was conducted using partial least square structural equation modelling (PLS-SEM). The results demonstrate that TMS plays a partial mediating role in the relationship between cloud ERP implementation and financial performance and that this relationship is significantly stronger in SMEs with low TMS levels. As a result, it is concluded that top management should provide the required support following successful cloud ERP implementation in order to achieve positive financial results. However, such support must be adjusted in order to avoid the deterioration of the firm’s financial performance.

Cloud Computing, Big Data, and Blockchain Technology Adoption in ERP Implementation Methodology

The aim of the paper is to present the new factors of ERP (Enterprise Resource Planning system) implementation related to the usage of cloud-based and blockchain information technology and to discover potential possibilities of using cloud computing, big data, and blockchain technologies in the methodology of ERP implementation. The article covers the characteristics of the current implementation methodologies and also discusses how these technologies can be adopted in the implementation process. During the study, a literature review was carried out and survey-based interviews with project managers were performed. Previous studies examined in the literature review have some limitations. Most of them are focused on ERP performance in the cloud or measure success factors of ERP implementation. A research gap exists regarding the impact of technologies in the implementation process and the results of this process. The research shed some light on cloud computing and blockchain in ERP implementation. The conclusions are as follows: (1) Some methods of sustainable methods of ERP implementation with the use of cloud technologies, blockchain, and big data have been examined in research studies, but there is still a lack of publications with in-depth analyses of the impact of blockchain on ERP implementation success. (2) The practitioners recommended the new technologies based on cloud computing and big data in the process of ERP implementation, and more knowledge about blockchain would have a positive impact on the success of sustainable ERP implementation as well as on the willingness to adopt the new technologies.

What are the requirements of a successful ERP implementation in SMEs? Special focus on Southern Africa

Many international Enterprise Resource Planning (ERP) systems were developed based on the best practices of organizations in which they were developed. These organizations are usually large, and in developed countries. However, small organizations in other parts of the world are also implementing ERP. Implementing a system based on different practices that differ from yours is certainly bound to come with issues. The objective of the study is to identify challenges experienced by SMEs when implementing ERP systems, and to suggest requirements of achieving successful implementations in SMEs in Southern Africa. A thematic analysis methodology was used to explore identified challenges from fourteen SMEs and to identify themes within the data. The study suggested that a successful ERP implementation requires sufficient and appropriate training, reliable internet connection, involvement of end-users, change management, as well as sufficient demonstration of the prospective ERP system.

ANALYSIS OF USER EXPERIENCE RESOURCE PLANNING WITH USER EXPERIENCE QUESTIONNAIRE FRAMEWORK (CASE STUDY: UNIVERSITAS MULTIMEDIA NUSANTARA)

ERP or Enterprise Resource Planning is a design that has been applied in an educational institution or company that can be used to organize, coordinate and manage the system resources in it to be more integrated. The refusal of system users to use the ERP system (new system) is one of the failure factors for ERP system implementation that should be considered by higher education companies. User's lack of understanding by users can cause users to simply be forced to use without being adapted to a qualified use of the ERP system. In addition to the importance of the ERP implementation process in a company or university, there is also an influence on the system's user experience as the key to the success of ERP implementation to minimize failures in the ERP system process. 
 This study uses the User Experience Questionnaire Framework to analyze, measure and find out significantly how much influence the user experience level has on the PeopleSoft Oracle Campus Solution ERP system using the six aspects contained in the framework UEQ on the modules Student Record, Academic Advisement, and Student Financial in the respective departments at UMN. The research was conducted quantitatively, namely the collection and collection of data to be carried out through the distribution of questionnaires online and carried out using SPSS software. 
 The results of the measurement level obtained based on the mean and benchmark data user experience from the six UEQ scales from the highest to the lowest value level are Dependability is in the category (Excellent), Stimulation is in the category (Excellent), Novelty is in the category (Excellent), Perspicuity category is in the category (Good), Attractiveness is in the category (Good), and Efficiency is in the category (Good) and partially or completely can have a significant 61% influence on the use of modules in the ERP system at UMN. 
 
 Keywords: ERP (Enterprise Resource Planning), UEQ (User Experience Questionnaire), Quantitative, SPSS.

Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

The rise of enterprise resource planning (ERP) systems has been a major event in the software industry and it became a solution for most enterprises to manage their data and business processes. Successful ERP implementations can reduce costs by improving efficiency then lead to improved company performance and better competitive edge. Despite these benefits and the age of ERP existing for several decades still high percentage of implementation failures are documented. ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user’s needs and the software design are often happen. The misalignment define new specific requirements must be embedded into selected ERP. Requirement engineering (RE) is a main part and initial activity of software engineering concern about defines stakeholder requirements, needs and desire. Requirements engineering is the basis for efficient software implementation and quality management. Tools and theories which support RE in general are numerous nowadays; however, the task of providing a tools and theories that specializes in Requirements engineering for Enterprise resource planning systems has been addressed rarely. For that; this paper discusses modelling and verification of ERP functional requirements based on colored Petri nets (CPN) after evaluation of different Business process modelling techniques by using analytical hierarchy process (AHP). CPN considered one of powerful business process modelling techniques and using it help in stakeholder involvement and appropriate organization’s business process representation. The nature of colored Petri nets that help in verification of internal completeness and consistency of ERP functional requirements model.

Modeling and Verification of ERP Functional Requirements based on Colored Petri Net

The rise of enterprise resource planning (ERP) systems has been a major event in the software industry and it became a solution for most enterprises to manage their data and business processes. Successful ERP implementations can reduce costs by improving efficiency then lead to improved company performance and better competitive edge. Despite these benefits and the age of ERP existing for several decades still high percentage of implementation failures are documented. ERP is packaged software designed by following the best practice from the specific industry to support typical business processes in the entire industrial field, it was designed by ERP vendors and used by the organization which implement it. Since the designer and user are two independent entity misalignments between user’s needs and the software design are often happen. The misalignment define new specific requirements must be embedded into selected ERP.

The Relationship between Corporate Governance and Firm Performance: The Effect of Internal Audit and Enterprise Resource Planning (ERP)

This research aims to explore the effect of good corporate governance on the performance of listed companies in Saudi Arabia. In particular, the research focuses on the effect of effective internal audit and ERP on corporate governance and, subsequently, firm performance. A questionnaire was used to collect the data. The results indicated that effective corporate governance could be attained by having a good internal audit and ERP system. The results conclude that proper corporate governance positively affects firm performance, and effective internal audit activities and successful ERP implementation enhance corporate governance, eventually leading to better performance. The findings of this study are beneficial to Saudi listed companies and other GCC and their policymakers since social, political, and economic contexts are similar. Even though the study’s findings provide extensive evidence regarding corporate governance and firm performance, this study has its limitation as respondents represented a small sample of listed companies and cannot be generalized to all listed companies.

Measuring the Success of Activity Based Costing within the Enterprise Resource Planning Environment in Greek Companies

Activity-based costing (ABC) is a strategic tool that can enhance all processes and functions of an organization once it is implemented successfully. This study aims to examine the ABC implementation success in Greek companies in major sectors of the economy. A web-based questionnaire was conducted between February 2020 to January 2021 and collected data from 102 companies found in major sectors of the Greek economy. ABC implementation success was assessed across five dimensions, namely, general attitude toward the implementation process, technical and technological characteristics, impact on organizational process, perceived usefulness in improving job performance, and perceive ease of use. Further, this study compared companies that fully implemented ABC to those that still practice traditional cost accounting (TCA), assessing factors that influence ABC success within Enterprise Resource Planning (ERP). Findings from this study show that a successful integration among ERP and ABC can minimize the operation costs and enhance the competitiveness of the enterprise. In particular, the findings indicated that the degree of ABC within ERP implementation success positively motivates the extent of its use, enhances user performance, increases productivity, and increases user satisfaction with the system. This study contributes to the existing literature since there has been limited research on measuring the success of ABC within ERP implementation in Greek companies. Further, it provides theoretical and practical insights about factors that might influence the success implementation of ABC within ERP that can be applied to other countries. Overall, entities with ABC implementation have improved outcomes relative to those with TCA.

Development of Sustainable Business Model: A Conceptual Framework for the Financial Sector to Obtain Successful ERP

The present study identifies the key antecedent factors for accomplishing the adoption stage of enterprise resource planning (ERP) systems in their business operations. Four potential antecedent factors of adoption were derived from the literature, and data were obtained from a sample of 200 executives of the banking organizations of the financial sector across India. A structural equation modeling (SEM) technique was used to examine the complex relationships between antecedents and the adoption decision. The authors survey the literature to discover and classify critical success factors that are potentially applicable to financial sector. Four broad parameters namely, strategic, organizational, technological, and environmental (SOTE) has been identified for the efficacious development of ERP system in the financial sector of India. 11 dimensions has emerged as significant one for the financial sector. The results show that most of the success factors found in the literature apply to the industry. Nevertheless, distinct differences were found as well. Some factors, such as innovativeness of the implementation strategy, formulation of sound business plan, integration within the departments, adaptation capability of the system etc. would become the key instruments for successful implementation of ERP in the financial sector. The findings can help the executives of the financial sector to focus their attention, priorities, resources and leadership on managing the success factors that have been established to be critical for achieving ERP project implementation and ultimately, leading to the development of the sustainable business model.

Analysis of ERP implementation to develop a strategy for its success in developing countries

Research studies provide evidence of large number of Enterprise Resource Planning (ERP) projects implementation failures. Even then organizations are shifting their strategic focus on ERP to gain various tangible benefits. The key objective of this research study is to develop a strategy based on empirical evidences to overcome the issues of ERP implementations failure for developing countries like Pakistan. The mixed method of research with sequential strategy has been used to explore and explain the realities behind success and failure of ERP implementation. In the first phase of the research, qualitative data has been gathered through extensive literature review and interviews. NVivo 10 software has been used to explore the critical success factors of ERP implementation. In the 2nd phase of the research, surveys have conducted. SPSS 20 tool has been used for applying exploratory factor analysis and then Partial Least Square based Structural Equation Modelling (PLS-SEM) with Smart PLS 3 has been used to know the existence and strength of relationship between dependent and independent variables identified in the study. It has been found that Commitment by the Top Management, Project-Management, Change Management, Business Process Re-Engineering have strong relationship with the successful implementation of ERP, whereas Training-education and Vendor management have been found to be less significant for the ERP implementation success. This study has provided a great contribution for the recipient client organizations, ERP implementers, ERP vendors and Consultants intending to join the implementation cluster. The implementation strategy was validated through a case study in public sector organization which gave encouraging results.

Investigation of Critical Factors for Successful ERP Implementation: An Exploratory Study

Enterprise Resource Planning (ERP) has become vital for any organization to get a competitive advantage in today’s world. Financial organizations are improving their performance by replacing old legacy systems with the latest integrated ERP software packages. This study purposed to identify the vital determinants of ERP successful implementation in the banking sector. The data has been collected from the thirteen largest well-known commercial banks in Pakistan. This study is qualitative in nature and data has been collected interviews from respondents. After analyzing through thematic analysis, this study found the new theoretical model for future empirical investigation. Researchers and Practitioners can use these valuable insights for successful implementation of ERP in the financial sector.

The Analysis of Implementation of Enterprise Resource Planning in the Warehouse Division of Trading and Service Companies, Indonesia

Enterprise Resource Planning (ERP) is an information system that is used to integrate all information in every business process in a company by using a shared database. Proper integration of each division can improve good communication, regular workflow, and company success. This study aims to analyze the implementation of ERP in a trading and service company. Before implementing ERP, each division, namely the warehouse division and the finance division, used a separate application. As a result, there is a difference in inventory calculation between warehouse records and finance. The study was conducted by distributing questionnaires to employees who deal directly with the ERP system in the company under study. The results of the questionnaire show that the relationship of user training and data analysis has an influence on the success of ERP implementation. After the ERP system is implemented, there are no more data miscut incidents due to work processes, spare part administration, checking of the purchase status and spare part expenditure processes in the warehouse division to be more accountable because all users use the same database for all divisions, namely the warehouse, finance, and commercial divisions. The control system of every activity in and out of goods and also better monitored, especially the spare parts that are warranty because the warehouse division has received enough information from each use of spare parts.

Is BPM truly a critical success factor for ERP adoption? An examination within the public sector

Abstract The main aim of this study is to examine whether Business Process Management (BPM) is a critical success factor for Enterprise Resource Planning (ERP) in the public sector. We considered this question justified in the light of previous research, which unanimously claims that reengineering of business processes and / or BPM significantly supports successful ERP implementations. In order to examine the criticality of the BPM factor, we apply multiple case study methodology and interviewed participants of implementation projects in three public sector institutions. As part of the assessment whether BPM is truly a critical factor, we also assessed the level of commitment of the surveyed organizations in BPM initiatives and measured the adoption success of the system perceived by system users. As a result of the research, we have obtained the basis to challenge the widely accepted statement concerning the critical role of BPM in ERP adoption in the public sector.

Prioritising critical failure factors for the adoption of ERP system using TOPSIS method

Enterprise resource planning (ERP) applications are complex and difficult to implement. Even after implementation many ERP projects are not used or adopted by employees. Organisations are struggling to convince and motivate employees to adapt smoothly to them. Several personal, managerial and organisational issues contribute to successful adoption. This research paper attempts to identify potential issues that lead to failures in the adoption of ERP systems in enterprises. Earlier studies have identified different contributing issues to the failure of ERP systems. A questionnaire was developed around these significant influencing issues reported in literature and industry people mostly senior managers having good experience with ERP systems were asked to rate the importance of these factors. TOPSIS method was applied to rank the factors based on their importance in the failure of ERP systems. From the results, it is found that poor top management support and poor quality of testing were the two most important critical failure factors for ERP adoption. While implementing ERP systems, an organisation has to give importance to these failure factors based on this rank to ensure ERP implementation success.