Enterprise Content Management Research Articles

Initial Presentation of SLE among the Different South African Ethnic Groups

Background: Systemic lupus erythematosus (SLE) is a chronic, immune-mediated, inflammatory multi-organ disease. It is characterized by a variety of clinical features including abnormalities of the joints, skin, kidneys, lungs, heart, blood and brain. In addition to gender, genetic, environmental, hormonal and chemical factors appear to play a role in disease activity. Previous studies in South Africa have shown an increasing trend of new diagnoses of SLE patients, with increasing target organ damage but there is an obvious distinction between different organs in terms of incidence. The primary aim of this study was to identify the major initial presentation of SLE patients among the three main South African ethnic groups: Black, Mixed ethnicity, and White. Material and Methods: This was a retrospective descriptive and analytic study in which patients with SLE were compared among the three ethnic groups in South Africa. Data was obtained from patient’s records contained in the Enterprise Content Management System (ECM) and medical records. Results: A total of 198 patients were seen in the Rheumatology Division with SLE between March 1993 and November 1999. The study showed that the most affected group was the mixed ethnicity population (81.4%), followed by the black African group (11.6%), then the white group (7%). Arthritis was the most frequent disorders among the three-different ethnic groups. However, there appear to be some differences in the autoantibody profile.
 Conclusion:This study focused on the initial presenting symptoms. A long-term cohort on the development of the disease may yield further results on possible ethnic differences, and continued research into susceptibility loci and phenotypic associations in enriched multi-ethnic cohorts and looking for the causes of death among the three ethnic groups and related to the first presentation is suggested.

Proficient use of Enterprise Content Management systems for access and use of records for decision-making

The paper critically reviews literature on Enterprise Content Management Systems (ECMS). The paper argues that previous studies do not address the complete implementation process of the ECMS. The focus of previous studies has been on the pre-deployment and the actual use of ECMS, leaving out the proficient use of the ECMS after deployment. This paper reviews 43 publications on factors that contribute to the proficient use of the ECMS to access and use records with the aim of determining the current state of knowledge on the subject. The paper reveals that continuous ECMS training; change management and awareness programmes; access to the system by all staff; a robust Information and Communication Technology (ICT) infrastructure for continuous accessibility of the system; integration with existing records producing systems; compliance with legislation, standards, and policies are enablers for the proficient use of ECMs. However, publications on access to the ECMS by all staff and compliance with legislation, standards, and policies, were scarce. Therefore, an agenda for future ECM research is suggested. In addition, the paper proposes a conceptual framework to guide organisations on success factors to consider before, during, and after deployment of an ECMS to facilitate access and use of records. The paper is significant in that it identifies gaps where further research is needed as well as applicable research approaches to be explored in future studies. In addition to contributing to electronic records management and ECM research, the proposed conceptual framework may be used for future studies and to guide ECM strategies.

Enterprise Content Management system implementation: Insights from the National Library and Archives of UAE

This study aims to elucidate the key elements that contribute to the successful execution of an Enterprise Content Management (ECM) system. The insights provided are based on the experiences of professionals at the National Library and Archives of the United Arab Emirates (UAE) during their ECM implementation. An interpretive philosophical model, along with qualitative methodologies such as interviews and focus group discussions were employed for data collection. The participants included professionals from the UAE's National Library and Archives who played a significant role in the ECM system's implementation. A thorough review of relevant literature was also carried out to validate and reinforce the viewpoints obtained from the interviewees and focus group participants. The study discovered that comprehensive business needs assessment, detailed research, system compatibility, clarity of policies, and effective change management are vital for the successful roll-out of an ECM system. However, it's worth noting that the proposed implementation model offered in this study may not be all-encompassing. The insights shared are limited to the experiences of one archival institution, and the literature consulted may not cover all existing viewpoints. Despite these limitations, this research provides essential guidance, particularly to national archival institutions contemplating the adoption of ECM systems. It underlines the importance of ECM in effectively managing an organization's structured and unstructured data and emphasizes the need for due diligence during ECM implementation. Further research is recommended to explore the advantages arising from the successful implementation of an ECM system.

Civil Service Efficiency: Leveraging on Electronic Administration Tools

This study investigated the relationship between electronic administration strategies and organisational efficiency of the civil service sector in Rivers State, Nigeria. Digital administration provides governments with an effective and efficient channel to facilitate their internal administrations and will improve their external services, thereby increasing transparency and generating a higher degree of trust. This study used a descriptive research technique through the adoption of a cross-sectional survey design. Twenty ministries were conveniently sampled for this study. The instrument of data collection employed to obtain relevant data for analysis was a structured close-ended questionnaire. The study population comprised twenty (20) out of the twenty-five (25) ministries in Rivers State civil service sector as released by Rivers State Government of Nigeria. Two (2) copies of the questionnaires were administered to 40 census senior management members (director and deputy director) from the twenty (20) ministries, giving a total of forty (40) respondents. The data were analysed using Pearson's Product Movement Correlation statistic. The results of analysed data showed that the dimensions of electronic administration strategies, which included but were not limited to enterprise content management, electronic transaction, document management system and workflow management system, significantly correlated positively with the measures of organisational efficiency being cost reduction and quality service delivery. The finding also showed a high moderating effect of information and communication technology on electronic administration strategies and organisational efficiency in the civil service sector, Rivers State, Nigeria. Relying on the empirical findings, the study concluded that electronic administrative strategies have a positive significant relationship with organisational efficiency. It is therefore recommended that enterprise content management, electronic transaction, document management system and workflow management system identified in this study should be utilised as they enhance organisational efficiency.

Relationship Between Ease of Use, Content, and User Satisfaction on Enterprise Content Management System (ECM)

Technology advancement accelerated the movement of papers to digital platforms, resulting in the establishment of Enterprise Content Management Systems (ECM). Organisations are embracing ECM to maintain records and increase company productivity. Consequently, this research aims to determine the relationship between ease of use, ECM system content, and user satisfaction. The population of this study consists of 130 respondents. The researcher used simple random sampling technique to determine the estimated of 97 individuals as a sample size of the respondents for this research. A set of questionnaires were adopted from previous studies and distributed using email and WhatsApp application. However, only 52 questionnaires were received from therespondents. Data analysis was performed using SmartPLS version 3. Based on the findings, there was a significant association between the content of the ECM system, ease of use, and user satisfaction. In conclusion, all the hypotheses were supported

Enterprise Content Management (ECM) System Architecture for Capital Project at Oil and Gas Company

The Enterprise Content Management System (ECM) is an improvement over the Document Management System (DMS) solution. In a DMS solution, corporate documents will be managed at the document level (access rights and document distribution processes) while in an ECM solution, documents can be managed down to the level of content contained in the document. Companies who are engaged in the oil and gas industries, are facing intense business competition and to be able to win the competition, companies must be able to increase their HSE (Health, Safety, and Environmental) supervision. Document content management systems are needed by companies that have capital projects, including oil and gas companies. Before a company builds and implements an ECM solution to manage project capital documents, it is necessary to build a system design architecture so that the built ECM solution can meet user needs in managing documents down to the content level. ECM is one of the enterprise solutions, so an Enterprise Architecture (EA) scale system design is needed with a focus on Digital Enterprise Architecture (DEA). This research produces a reference in the process of making ECM architecture in order to manage project capital documents in oil and gas companies.

Competencies in an electronic trial master file used in clinical trials

AbstractThis study is an action research that combined theories and practices through change and reflection in a problematic situation in a real organization. A pilot research in an organizational case in Thailand indicated critical gaps in enterprise content management (ECM), called an electronic trial master file (eTMF), which resulted in challenges in eTMF implementation. The primary gap, in people's areas, was lack of competencies and performances. Therefore, the research objective following the gap identification was to enhance human capital that includes competencies and performances in the eTMF. The research combined the theories of human capital, the Fifth Discipline: shared vision, competency‐based management, and practices in real organizations. A focus group and quantitative analysis approach were applied in this research. The research participants comprised 25 employees: the country manager, experts, the assistant, and users of the eTMF. The results presented the competencies in which user participation was critical for establishing the appropriate competencies to support the achievement of the performance. The competencies in the eTMF consisted of 3 dimensions comprising knowledge, skills, and attributes, with 11 competencies concerning the components in ECM and the specific organizational ECM context. This research contributed to the workplace, pharmaceutical industry, and academics by providing approaches to enhance human capital in ECM in case people were the primary area. The research contributed to the gap identification that guided the ways to improve performance in an ECM. In addition, this research proposed human capital management concepts by providing approaches to enhance human capital during the ECM adoption phase.

Modeling of an Enterprise Knowledge Management System Based on Artificial Intelligence

ABSTRACT Enterprise knowledge management research is required to improve the enterprise content management system and knowledge management theory. A general model of knowledge integration is developed based on the concept of multi-view modelling, starting with the necessity for knowledge integration and application in the networked manufacturing process of complex products. This paper used social exchange theory to explain chain transmission’s online knowledge transfer process and analysed the related influencing factors. In addition, the key technologies that need to be solved to achieve knowledge integration, including the integration of distributed heterogeneous knowledge among enterprises, correlation integration, and integration of knowledge and manufacturing processes, were pointed out. The fuzzy theory was used to establish the knowledge extraction mechanism and reference model library from the project model to the dedicated reference model. Finally, we established a layered diffusion model that fits the characteristics of online knowledge transfer.

A sustainable enterprise content management technologies use framework supporting agile business processes

ABSTRACT Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

Agent-based access control framework for enterprise content management

Telework is an important alternative to work that seeks to enhance employees’ safety and well-being while reducing the company costs. Employees can work anytime, any where and under high mobility conditions using new devices. Therefore, the access control of remote exchanges of Enterprise Content Management systems (ECM) have to take into consideration the diversity of users’ devices and context conditions in a telework open network. Different access control models were proposed in the literature to deal with the dynamic nature of users’ context and devices. However, most access control models rely on a centralized management of permissions by an authorization entity which can reduce its performance with the increase of number of users and requests in an open network. Moreover, they often depend on the administrator’s intervention to add new devices’ authorization and to set permissions on resources. In this paper, we suggest a distributed management of access control for telework open networks that focuses on an agent-based access control framework. The framework uses a multi-level rule engine to dynamically generate policies. We conducted a usability test and an experiment to evaluate the security performance of the proposed framework. The result of the experiment shows that the ability to resist deny of service attacks over time increased in the proposed distributed access control management compared with the centralized approach.

Defining knowledge workers' creation, description, and storage practices as impact on enterprise content management strategy

AbstractAs part of the effort to digitally transform, organizations are seeking more and better solutions to long‐standing enterprise content management challenges. Such solutions rarely investigate the relationship between knowledge workers' daily work to capture information and the perceived or actual value of that information to the enterprise per established content management strategy. The study described in this paper seeks to identify gaps in content management practices versus policy by modeling the conventions by which one organization's knowledge workers typically generate, store, and later recover their daily work products. Thirty‐five interviews with knowledge workers at the Jet Propulsion Laboratory were conducted on this subject. The results of these interviews provide an insight as to how knowledge workers interact with enterprise content in their dual roles as both the primary creators and primary consumers of enterprise content. This paper, which outlines various permutations of the digital object creation, description, and storage (CDS) model, provides basic strategies for bringing the value perceptions of knowledge workers into alignment with institutional directives related to improving content findability and reuse in the enterprise.

Hybridization of Intelligent Solutions Architecture for Text Understanding and Text Generation

This study proposes a new logical model for intelligent software architecture devoted to improving the efficiency of automated text understanding and text generation in industrial applications. The presented approach introduces a few patterns that provide a possibility to build adaptable and extensible solutions using machine learning technologies. The main idea is formalized by the concept of expounder hybridization. It summarizes an experience of document analysis and generation solutions development and social media analysis based on artificial neural networks’ practical use. The results of solving the task by the best expounder were improved using the method of aggregating multiple expounders. The quality of expounders’ combination can be further improved by introducing the pro-active competition between them on the basis of, e.g., auctioning algorithm, using several parameters including precision, solution performance and score. Analysis of the proposed approach was carried out using a dataset of legal documents including joint-stock company decision record sheets and protocols. The solution is implemented in an enterprise content management system and illustrated by an example of processing of legal documentation.

A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model

A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model

Enterprise content management systems: a graphical approach to improve the creativity during ideation sessions—case study of an innovation competition “24 h of innovation”

Big data could be a “gold mine” for creativity if it is used in the proper way, to this aim, we propose to use content management solutions to improve innovation process. Using ECM (enterprise content management) in the ideation step of the innovation process may enhance the creativity of users to create new knowledge. Organizations have access to multiple information from internal and external sources. This information is present everywhere in the workplace and represent an interesting source of creativity. The access to large databases of information can overwhelm users, in their innovation process, and tend them to return to known solutions which will decrease the creativity. To avoid this situation, we will be coupling the ECM with graphical tools. In this paper, we propose a detailed approach on how to use graphical tools with the ECM by applying the analysis properties from the graph theory in order to be more creative. Then, we present a case study where a team participating in an innovation competition uses our proposed approach at the ideation stage to enhance their creativity. Indeed, we will test this approach to evaluate its effectiveness in the in the 24H innovation competition context.

The Role of Business Processes in Influencing the Decision Support Capabilities of Enterprise Content Management System (ECMS): Towards a Framework

Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic; finally, implications and future directions for research is outlined.

Conceptualising the Benefit Framework of an Enterprise Content Management System (ECMS)

Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.

The 5Ws of Enterprise Content Management (ECM) Research

Digital contents are incrementing at an exceptional pace. The world has never been the same again since the explosion of the Internet gateway. People accessing and creating information at every corner of the world. The jobs that usually reserved to a technical person called ‘webmaster’ are no longer own that privileged. Anyone at any part of the world may create new content with just a single click. These inabilities of the organization to efficiently manage their digital content has led to the exploration of a new field in Information System (IS) research. Enterprise Content Management (ECM) is the strategies, tools, process and skills that enable the organization to manage their digital contents throughout its entire lifecycle. With the new challenges of cloud computing and big data, academics and practitioners argue about the relevancies of this field to sustain its existence for further studies. Is ECM a worthy discipline for further research? By answering this question, this paper aims to revitalizing and introduce new ideas to the ECM researchers and analysing the current state of ECM literature.

Semantic analysis implementation in engineering enterprise content management systems

The paper introduces a new solution for semantic analysis implementation in modern enterprise content management (ECM) systems. The system of semantic analysis is intended for the intellectual analysis of enterprise official and technical documents based on machine learning, namely the extraction of the specified attributes from them for further use. In this paper it is proposed to implement semantic search using the extracted data configurator, which is responsible for creating and managing ontologies. From the configurator of the extracted data by the name of the document type, a graph is generated containing attributes to be extracted (official terms and sections, dates, etc.), regular expressions to search for sentences that probably contain the desired attribute, Yargy and regular rules for extracting attributes from the arrays of sentences. The proposed solution was successfully probated and tested on a dataset containing engineering enterprise contract agreements and protocols.

Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems

Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university’s portals. As a case study and using the D&M IS Success Model as a guiding lens, this paper explored the factors that influence Limkokwing University of Creative Technology (LUCT) Students to use the university’s portal through a survey. Data was collected from 134 students through Stratified Random Sampling technique that was analysed through Partial Least Square ‑ Structural Equation Modelling (PLS‑SEM). Results obtained show clearly that LUCT students are using the university’s portal as a result of the System Quality and Information Quality which gives them Satisfaction. However, the findings reveal no significant correlation between Service Quality and Satisfaction of the students as well as the System Quality and Behavioural Intention (BI) to use the Systems. This study has given more insights into LUCT Management, Administrators, and Faculties concerning how to handle their Students need. Other implications for both practice and theory were also discussed.

Ewolucja i rola pojęcia „treść” (ang. content) w społeczeństwie opartym o informację i wiedzę

In today’s information society and knowledge based economy one of the main development factors is the use of electronic forms of creating and conveying information. However, there is a terminological and management problem with the volume of the processed information as well as the increasing number and variety of forms of presenting and conveying the information. In the last few years the fields of socio-economic sciences as well as technical and engineering studies have encompassed a new keyword – “content”, which in the Polish terminology is usually translated as “treść”. The language of economy, management and IT have lastingly embraced such terms as Content Management, Enterprise Content Management, Content Marketing or the most recent ones – Social Content or Content Governance. Content is an abstract and multi-meaning term whose use, despite its huge popularity, leads to many ambiguities and causes many interpretation problems. The first research question posed in this paper is – for how long has the term content been functioning in our environment? The paper presents the evolution of electronic information forms processed in IT systems for several decades now. The paper offers a broad definition of the term content as well as its most recent form –intelligent content. The second research problem presented in the paper involve the relations between the term content and the classic hierarchical concept – i.e. the Data–Information–Knowledge–Wisdom model (DIKW). The first conclusion is the statement that content is a category that encompasses the following processed in electronic form: data, information and the part of knowledge that can be formalized and recorded, i.e. explicit knowledge. The second conclusion from analyzing the functions played by content in the process of the organizational creation of knowledge is that content is the most important strategic medium in knowledge management within an information and knowledge based society.