Enhance Service Delivery Research Articles

PLANNING PROGRAMMING BUDGETING SYSTEM (PPBS) AND CONTROL OF PUBLIC SECTOR ORGANISATIONS: A COMPARATIVE STUDY OF INDUSTRIALIZED AND EMERGING ECONOMIES

Public sector organizations play a critical role in the economic and social development of both industrialized and emerging economies. The Planning, Programming, Budgeting System (PPBS) and Control is a management approach that has been widely adopted to enhance the effectiveness and efficiency of resource allocation and utilization in public sector organizations. This study provides an overview of the key principles and practices of PPBS, and it highlights the differences and similarities in its implementation in industrialized and emerging economies. In these contexts, PPBS is often used to enhance fiscal discipline, promote equity in resource distribution, and reduce corruption. The focus is on short-term planning and basic budgeting practices, with a greater reliance on traditional input-based budgeting methods. While there are clear differences in the sophistication and maturity of PPBS in industrialized and emerging economies, both share common goals, including improved governance, enhanced service delivery, and efficient resource utilization. Furthermore, many developing economies are gradually adopting elements of the PPBS from their developed counterparts, incorporating best practices and adapting them to their specific circumstances. This study underscores the importance of considering the unique context and challenges that public sector organizations face in industrialized and emerging economies when implementing PPBS. It also highlights the potential for cross-learning and knowledge transfer between these two groups, contributing to the continued evolution and improvement of public sector management practices worldwide. KEYWORDS: Budgeting; Control; Industrialized economies; Emerging economies; Public sector organization; Planning programming budgeting system

Legal regulation of inter-municipal cooperation in European countries

The subject. Financial relations between municipal entities represent a crucial mechanism for enhancing the efficiency of public service delivery in European countries. Collaborative efforts among municipalities can lead to cost savings and the utilization of economies of scale. This is particularly prominent in countries with a high number of small municipalities. This article aims to identify effective forms of financial activities among municipalities across various cooperation domains and assess the applicability of international experience in the context of the Russian Federation.Methodology. This study analyzes various organizational forms of inter-municipal cooperation, drawing insights from different countries, including Switzerland (associations of districts and cantons), Slovakia (joint municipal institutions, municipal associations, associations of legal entities), and France (syndicates and districts). Special attention is paid to the experience of inter-municipal cooperation in Slovakia, where it is not only a vital component of local government but also a tool for project management, often funded by external sources.The main results, scope of application. The analysis of international experience in inter-municipal cooperation reveals diverse organizational models, each tailored to specific local contexts. Based on this analysis, the authors propose amendments and enhancements to Russian legislation. Implementation of these suggestions could enhance the efficiency of interactions among Russian municipal entities, improve planning capabilities, enhance labor productivity, and optimize public service expenditure.Conclusions. Inter-municipal cooperation, as demonstrated by various international models, offers valuable insights for Russia. Adapting and implementing lessons from abroad can lead to improved governance and resource allocation, ultimately resulting in enhanced service delivery and cost-effectiveness for the benefit of the Russian population.

Implementation of information technology in academic libraries in Nigeria: Benefits, challenges and solutions

Information technology has undergone tremendous advancement in recent decades. The power brought forward by the developments in information technology (IT) has seen its adoption across all sectors of the economy, with its implementation resulting in unprecedented efficiency. In Nigeria, implementing IT, especially in the education sector, remains one of the library’s objectives to enhance human capacity through access to digitized information. Academic libraries’, being at the forefront of providing information, implementing IT are inevitable and enhances service delivery. However, the implementation of information technology in Nigerian academic libraries has been characterized by numerous challenges affecting their capacity to efficiently deliver services to their users. The established processes for implementing information technology in these institutions include inadequate funds to purchase and maintain IT equipment, power interruptions, low computer literacy among librarians, and poor internet connectivity. Fortunately, adequate staff training and exploring alternative energy sources include some appropriate solutions to the identified challenges.

Human Resource Development and Service Delivery in Rivers State Ministry of Education, Nigeria

This paper examined human resource development and service delivery in Rivers State Ministry of Education, Nigeria. A correlational research design was adopted for the study. The population for this study comprised all the entire staff of Rivers State Ministry of Education. A sample of 150 respondents were drawn from the entire population using simple random sampling technique. The research instrument for this study is title: Human Resource Development Scale (HRDS) and Service Delivery Scale (SDS). The instruments items were designed and validated by the researcher. Cronbach Alpha reliability statistics was used to estimate the reliability of the two instruments. The reliability coefficients of Human Resource Development Scale and Service Delivery Scale are 0.88 and 0.82 respectively. The results of the study revealed that human resource development in the areas of training and mentoring has significant relationship with actualization of service delivery in Rivers State Ministry of Education. Based on these results, it was recommended that staff of Rivers State Ministry of Education should be constantly sponsored by the state government for development programmes such as training in order to increase their efficiency in service delivery. Also, there should be intentional paring of experienced and less experienced staff by the departmental heads for effective mentoring activities to enhance service delivery.

Service Quality and Client Satisfaction in Calamba City Civil Registry

The study conducted at the Calamba City Civil Registry Office aimed to evaluate service quality and client satisfaction using quantitative methods, focusing on marriage certificate registration and marriage license application services in Calamba City, Laguna, Philippines. The research employed a descriptive correlational design with quota sampling, involving 22 employees, 71 marriage license applicants, and 52 marriage registration clients. Data collection was carried out through a survey instrument with a high reliability (Cronbach's Alpha = 0.790), assessing service quality dimensions such as tangibility, reliability, responsiveness, assurance, empathy, personnel, process, equipment and facilities, and value for money. Statistical analyses included frequency distributions, Likert scale interpretations, t-tests, and Pearson correlation coefficients. Key findings revealed significant differences between employee and client assessments in terms of reliability, responsiveness, and assurance (p < 0.05), whereas tangibility and empathy showed no significant differences. Additionally, a positive relationship was identified between service quality and client satisfaction, with correlation coefficients ranging from 0.25 to 0.60 (p = 0.000). These results highlight the importance of enhancing service quality to improve client satisfaction. In conclusion, the study provides valuable insights into specific areas where the Calamba City Civil Registry Office can focus its improvement efforts. The findings suggest that initiatives such as regular staff training, system upgrades, fee transparency, quality control measures, and a one-stop-shop approach are crucial for enhancing service delivery and increasing client satisfaction. These conclusions are significant for policymakers and managers seeking evidence-based strategies to improve public service quality and client experiences at governmental service centers like civil registry offices.

Transforming Healthcare Delivery through Innovative Inventory Control Technology Strategy: Lessons from Bushenyi District, Uganda

Transforming healthcare service delivery through technology-enhanced inventory control has emerged as a crucial strategy for improving efficiency in resource-limited environments. This study explored the impact of technology integration into inventory control management systems within healthcare facilities in Bushenyi District, Uganda. Grounded in Task-Technology Fit (TTF) Theory, the research utilized a quantitative approach with a correlational design. The target population comprised 192 permanent healthcare workers, from which 130 respondents were selected using the Yamane formula. The study collected primary data through a structured self-administered questionnaire, subsequently analyzed using Statistical Package for Social Scientists (SPSS) version 25. A pilot test involving 13 respondents ensured the validity and reliability of the instrument. Both descriptive and inferential statistics facilitated data analysis. Findings revealed a positive significant relationship between technological integration and service delivery (t=2.226, P=0.028<0.05). The study concludes that integrating technology significantly enhances service delivery in healthcare facilities. Recommendations urge healthcare facilities to prioritize technology integration within their service delivery processes to boost operational efficiency and improve patient outcomes. Policymakers can utilize these findings to implement initiatives that promote and invest in technological integration within healthcare systems, ultimately improving service delivery and enhancing patient care and operational efficiency.

Co-creation in healthcare and research to improve service delivery for young people with chronic pain.

The process of co-creation can enable more effective, agile and integrated healthcare solutions achieving outcomes that effectively translate to healthcare delivery. Collaborative knowledge generation is particularly important in fields such as pediatric chronic pain where there is a complex interplay between biological, social, environmental, emotional, familial and school factors. The co-creation initiative described here was designed to amplify the voices of youth with chronic pain and their families and a variety of key stakeholders and generate novel approaches to the management of chronic pediatric pain in the setting of the South Australian Pediatric Chronic Pain Service. Stakeholders who were identified as influential in this ecosystem were allocated to 6 groups. A skilled facilitator co-prepared and delivered the workshop, engaging participants in three structured activities. Firstly, the challenges to service delivery were outlined, followed by the groups discussing what is currently working. The second activity involved lateral thinking without restrictions on time, resources or system to generate solutions to the key challenges presented. Finally, stakeholders were asked to agree on a generated solution from Activity 2 and build a case for actionable implementation of this solution. Data were summarised by the workshop facilitator and reflexive thematic analysis was used for coding and generating themes. From Activity 1, six themes collectively demonstrated that stakeholders valued many of the existing strengths of the service delivery, but some areas such as pain education was undervalued. Activity 2 generated solutions from high-level ideas to more day-to- day management strategies. Each of six groups generated unique solutions to an identified challenge for Activity 3. Engaging a wide variety of stakeholders in collaborative knowledge generation successfully provided the South Australian Pediatric Chronic Pain Service with a variety of novel, scalable solution across the healthcare continuum. Equally important is that this initiative helped to raise awareness about the complex issues faced in pediatric chronic pain care and helped to establish new partnerships that have led to enhanced service delivery.

Digital transformation model: The study of the governmental agency in a developing country

Embracing digital transformation is imperative for governments seeking to enhance service delivery and improve their operational efficiency in the digital age (Chen et al., 2021; Velmurugan et al., 2022). This study investigates factors influencing the use of digital technology in operations and customer service within Thailand’s Office of the Welfare Promotion Commission for Teachers and Educational Personnel (OTEP). Five key factors — attitude, tech literacy, organizational culture, leadership, and technology facilities — affect hardware, software, and data warehouse usage among OTEP staff. Data was collected through a questionnaire and analyzed using confirmatory factor analysis and structural equation modeling (SEM), revealing age-related differences. The findings indicate moderate digital technology readiness within OTEP, with a prevalent negative attitude toward data warehouse use among employees. Technology facilities, tech literacy, leadership, and organizational culture significantly impact digital technology utilization. However, for young OTEP employees, attitude, tech literacy, and leadership have no significant effect on data warehouse consumption. This underscores challenges in fostering human resource development, particularly in the digital technology realm, as the majority of government agency personnel in Thailand are of a certain age. Embracing digital technology is crucial for improving organizational performance, especially in large government agencies.

Kako kultura oblikuje iskustvo gostiju u restoranu - analiza Hofštedeovih dimenzija i kvaliteta usluge

Purpose - This study aims to determine the impact of cultural traits on restaurant service quality and infer implications for the hospitality sector. Specifically, it investigates which of Hofstede's cultural dimensions correlate with superior service. Methodology - The research analyzes 35,000 customer reviews from restaurants in 80 capitals worldwide. It employs a multivariate multilevel model to explore the effects of cultural dimensions on service ratings, complemented by qualitative evidence. Findings - The results reveal that positive customer service evaluations are significantly linked to low power distance, high uncertainty avoidance, and low indulgence (restraint). Additionally, sector-specific cultural traits such as collectivism for hotels and uncertainty avoidance for restaurants are found to be crucial. Implications - This study provides both theoretical and practical insights into the cultural influences on hospitality service quality. It offers valuable guidance for leveraging these insights in staff recruitment and training, ultimately enhancing service delivery and business performance in the hospitality industry. By understanding and integrating cultural dimensions, hospitality businesses can improve their service quality and customer satisfaction.

Optimizing Healthcare Delivery: Navigating the Challenges and Benefits of the Satellite Medical Model in Modern Hospital Management

In the rapidly evolving landscape of healthcare management, the Satellite Medical Model has emerged as a strategic solution to enhance service delivery by decentralizing care through a network of satellite facilities connected to a central hub hospital. This model not only improves accessibility and optimizes resource utilization but also addresses workforce shortages, particularly in underserved regions. Rooted in the hub-and-spoke design from the transportation sector, the Satellite Medical Model facilitates efficient healthcare services, allowing primary care units to manage routine cases while more complex conditions are referred to specialized facilities. Despite its advantages, the implementation of this model faces significant challenges, including technical issues related to data security and interoperability, financial constraints, and operational complexities. This paper explores the potential of the Satellite Medical Model in modern hospital management, examining both its benefits and challenges. By identifying strategic approaches to mitigate these barriers, this study aims to provide healthcare leaders with actionable insights to effectively adopt this model, ultimately leading to improved patient outcomes and greater operational efficiency in healthcare delivery.

Navigating the Adoption Maze: Evolutionary Dynamics of Stakeholder Behavior in AI-Driven Elderly Care Solutions.

In the face of a rapidly aging population and the increasing demand for elderly care, the adoption of artificial intelligence (AI) in healthcare products has emerged as a promising solution to enhance service delivery. This paper investigates the behavioral evolution of multiple stakeholders-namely, government entities, AI healthcare enterprises, and medical professionals-in the adoption process of AI-enabled elderly care products. By employing an evolutionary game theory model, we analyze the stability strategies of these stakeholders under varying initial conditions. Our findings reveal that government subsidies and regulatory measures play a crucial role in promoting the adoption of these technologies, while the attitudes of enterprises and medical professionals are significantly influenced by perceived costs and benefits. Simulation analyses were conducted using MATLAB 2019a to validate the model, providing insights into optimizing stakeholder engagement and enhancing the adoption of AI in elderly care. We propose actionable recommendations for policymakers and industry leaders to foster the integration of AI into elderly care services, addressing critical challenges and leveraging opportunities in this evolving landscape.

A technological model for standardizing digital financial services in Nigeria

The rapid growth of digital financial services in Nigeria has exposed the need for a standardized regulatory model to ensure consistency, security, and consumer trust across the sector. This paper proposes a technological model for standardizing digital financial services, aimed at bridging the gaps in regulatory oversight and enhancing service delivery. The model focuses on three core components: the harmonization of regulatory frameworks, the implementation of digital tools for real-time monitoring, and the adoption of secure, scalable technologies such as blockchain and artificial intelligence (AI) for enhanced service traceability, transparency, and automation. By aligning Nigeria’s digital financial services with international best practices and customizing them to local market conditions, the model seeks to mitigate issues such as fraud, data privacy breaches, and uneven access to services, particularly among underserved populations. Furthermore, the model emphasizes the importance of collaboration between financial institutions, fintech companies, government agencies, and regulatory bodies to foster innovation and compliance. A phased implementation strategy is recommended, with initial efforts focused on the integration of digital platforms, the development of training programs for financial literacy, and the creation of awareness campaigns to promote consumer understanding of standardized services. The long-term benefits of this model include improved financial inclusion, enhanced consumer protection, and increased investor confidence in Nigeria’s digital financial ecosystem. In conclusion, the proposed technological model presents a comprehensive approach to addressing the challenges and opportunities within Nigeria’s rapidly evolving digital financial services sector. Its successful implementation will contribute to a more resilient, inclusive, and secure financial landscape that supports the country’s broader economic development goals.

The Influence of Financial Reporting on Service Provision within Bushenyi-Ishaka Municipality, Uganda

This research delved into the impact of financial reporting on service provision within Uganda's Bushenyi-Ishaka Municipality. Despite governmental efforts and legislation aimed at enhancing service delivery, the actual status remains notably deficient in this specific region. Consequently, the study sought to uncover the influence of fiscal, operational, and integrated financial reporting on service provision, areas that have largely lacked exploration. The research framework was rooted in Agency Theory and executed through a targeted population of 100, with a scientifically determined sample size of 80. Respondents were selected via simple random sampling, and data collection employed a questionnaire with robust reliability (0.89) and validity (0.76) measures. Analysis was conducted utilizing SPSS software, employing multiple regression analysis after validating all regression assumptions within acceptable limits. The findings revealed a robust regression model (R = .986) explaining 97.1% of the variability in service delivery (R2 = .971). Specifically, fiscal financial reporting (t = 8.479, P = .000, P < .05) and operational financial reporting (t = 3.288, P = .002, P < .05) significantly influenced service delivery, whereas integrated reporting exhibited insignificance (t = .075, P = .940, P > .05). As a result, the study concluded that fiscal and operational financial reporting wielded considerable impact on service provision, while integrated financial reporting demonstrated minimal effect. In light of these conclusions, the study recommended the implementation of an automated reporting system. These findings hold relevance for government bodies, researchers, and the Bushenyi-Ishaka Municipality, offering valuable insights for improving service delivery. Keywords: Fiscal financial reporting, operational financial reporting, Integrated financial reporting, Service delivery

Boosting Service Delivery through Strengthened Local Government Assessments: Insights from Uganda's LGMSD Framework

In an era where efficient service delivery is paramount for the socio-economic development of regions, it is essential to explore effective mechanisms in improving local governance. This paper dissects the utilisation of the Local Government Management and Service Delivery (LGMSD) framework in Uganda as an innovative approach to enhancing service delivery at a local level. From 2014/15, the Ugandan government introduced the Intergovernmental Fiscal Transfer Reforms (IGFTR) to enhance the adequacy, equity, and efficiency of local government financing for improved service delivery. The paper investigates the application and impact of the LGMSD assessment as a critical component of the IGFTR, focusing on five primary areas: Crosscutting, Water and Environment, Education, Health, and Micro Scale Irrigation. The findings in this paper present how this assessment model has contributed to incentivising good administrative practice, resource management, accountability, and overall service delivery. The study demonstrates how the framework has been instrumental in identifying local government functional capacity gaps and needs for performance enhancement. A noteworthy highlight of the study is the exploration of the independent assessment and internal verification audit firms; role in evaluating the effectiveness of the LGMSD framework. The study concludes with an analysis of the lessons learned and proposed strategies to improve this approach, offering a comprehensive understanding of how to replicate and tailor the LGMSD model in similar contexts in Africa to enhance LG service delivery. This study contributes to the ongoing discourse on improving governance and service delivery through enhanced monitoring and evaluation systems and provides insights for policymakers, M&E professionals, academics, and practitioners in local government administration and service delivery

Enhancing Public Service Delivery in Nigeria Through Agile Practice

The dynamic nature of today's public sector demands innovative approaches to service delivery, leading to the emergence of agility as a vital paradigm. This research investigates the transformative potential of agile methodologies in restructuring the Nigerian public sector for enhanced service delivery. Emphasizing the need for agility in response to technological advancements and global shifts, the study draws on Nigeria's digital policy frameworks, such as the Nigeria e-Government Interoperability Framework (Ne-GIF) and the National Digital Economy Policy and Strategy (NDEPS) 2020-2030. The research advocates a shift from traditional bureaucratic structures to a more integrated, networked approach that prioritizes citizen participation and fosters service-centric cultures. The study uses a qualitative approach to gather secondary data from diverse sources and employs thematic and content analysis. The findings reveal that agile methodologies have the potential to reshape the Nigerian public sector.

Calculation of the Cost of Training Medical Students in One of the AJA Universities of Medical Sciences Using Time-Driven Activity-Based Costing Method

Background: Estimating the total cost of services is crucial for utilizing available resources more efficiently and effectively. By employing the time-driven activity-based costing (TDABC) method, not only can costs be calculated, but also the efficiency and unused capacity of resources can be assessed. Objectives: This study aimed to calculate the cost of education for each medical student at one of the AJA Medical sciences Universities in 2022 using the TDABC method. Methods: This quantitative study was conducted cross-sectionally and retrospectively in a descriptive-analytical manner. The data were collected and analyzed through interviews and observations. To analyze and allocate costs, administrative and educational departments were categorized into three levels: Overhead, intermediate, and final activity centers. Then, using the TDABC approach in Microsoft Excel 2013 software costs from the overhead and intermediate activity centers to the final activity center and students. Results: The study estimated the average cost of educating each medical student to be approximately IRR 6 267 568 065. Additionally, the unused capacity of resources in overhead and intermediate centers was observed to be 30% (range: 4 - 44%) and 33% (range: 26 - 43%), respectively. Conclusions: The findings indicated that the cost per student is somewhat reasonable; however, there is a high level of unused capacity in the university and faculty activity centers. The effective management of human resources and equipment is necessary to enhance service delivery processes, increase productivity, and reduce unused capacity.

Unmasking the impact: unveiling the effects of 12-hour shifts on performance among South African police officers

The South African Police Service (SAPS) has implemented a shift system in which police officers are scheduled to work for four consecutive days, resulting in a total of 48 hours per week. The implementation of the 12-hour shift pattern has been found to have an adverse effect on police officers. Consequently, this appears to have a detrimental effect on police effectiveness. Studies investigating the effects of the 12-hour shift have revealed that this work schedule significantly influences the reaction time, sleep patterns, and overall health of police officers, thereby impacting their performance. This study aims to provide a qualitative analysis of the effects of the 12-hour shift on police performance at Pretoria Central (SAPS) Police Station in Gauteng Province, South Africa. Data was collected from eight (8) individuals from the SAPS, namely at Pretoria Central Police Station, using semi-structured interviews. The participants have suggested that officials in the SAPS should evaluate the existing shift structure and increase the deployment of police officers at the police station. This would help alleviate the workload of the officers and enhance service delivery.

TECHNOLOGICAL ADVANCEMENTS IN AFRICAN SOCIAL WORK: IMPLICATIONS FOR U.S. PRACTICE

This study delves into the burgeoning realm of technological advancements in African social work and their consequential implications for practice in the United States. The primary purpose is to unravel the unique challenges encountered in the African social work landscape and to explore how innovative technological solutions have been employed to address these challenges, thereby offering valuable insights and potential applications for U.S. social work practice. Employing a comprehensive literature review as its methodological backbone, the study meticulously examines the evolution and integration of technology in global social work, with a keen focus on the African context. This approach facilitates a deep dive into the nuances of technological innovations such as mobile technology, digital platforms for community engagement, and e-health services, especially in crisis situations. The findings illuminate the significant strides made in African social work through technology, overcoming geographical, logistical, and resource constraints. These innovations have not only enhanced service delivery but also fostered greater community engagement in remote and underserved regions. A comparative analysis with current U.S. practices reveals both parallels and gaps, suggesting areas ripe for adaptation and integration. Conclusively, the study underscores the transformative potential of technology in social work, advocating for its tailored application within specific social, cultural, and economic contexts. Recommendations include the adaptation of successful African technological models to the U.S. context, the development of ethical guidelines for technology use in social work, and the promotion of technological competency among social workers. This research paves the way for further exploration into the practical implementation and evaluation of these technological adaptations in the U.S. social work sector.
 Keywords: Technological Advancements, African Social Work, U.S. Social Work Practice, Digital Innovation, Comparative Analysis.

Determinants of Efficient Healthcare Service Delivery Among Public Hospitals in Kenya: A Case of Makueni County Referral Hospital

Purpose: The primary goal of the study was to determine the factors that contributed to an efficient healthcare service delivery in Makueni County Referral Hospital, Makueni County. The study specifically aimed at establishing the influence of health infrastructure, the effects of human capital and organizational culture on the efficiency of healthcare service delivery in Makueni County Referral Hospital. Methodology: The study employed a descriptive research design, targeting 132 outpatient department staff at Makueni County Referral Hospital. Stratified sampling and Likert-scale structured questionnaires were used to collect data. Data was analysed using descriptive statistics, including frequencies and percentages, and SPSS version 22 for multiple regression analysis. Findings: Results were presented using charts and graphs. For healthcare infrastructure, a strong positive correlation was found (r = 0.604**, p < 0.01), indicating that as infrastructure quality improves, healthcare service efficiency increases. The regression coefficient of healthcare infrastructure (Beta = 0.604, p < 0.001) reinforces the importance of investments. Regarding human capital, the Pearson correlation shows a robust positive correlation (r = 0.588**, p < 0.01), indicating that a skilled workforce enhances efficiency. The regression coefficient (Beta = 0.588, p < 0.001) signifies the impact of education and training. For Pearson Correlation on organizational culture, a significant positive correlation was detected (r = 0.526**, p < 0.01), highlighting its role in improving healthcare efficiency. The regression coefficient (Beta = 0.526, p < 0.001) emphasizes the importance of fostering a positive culture. The study concludes that inadequate healthcare infrastructure, storage deficiencies, and the absence of Quality Control Systems significantly hamper efficient healthcare delivery. The study also affirms the crucial role of human capital in efficient healthcare delivery, with staff training, teamwork, and competency directly influencing service efficiency. The study further establishes the vital role of organizational culture in efficient healthcare delivery, emphasizing the need for healthcare institutions to cultivate a culture prioritizing efficiency and quality to enhance service delivery. Unique Contribution to Theory, Practice, and Policy: The study recommends improving medical storage capabilities through efficient inventory management and staff training can ensure the timely availability of essential supplies. Concerning human capital, fostering effective teamwork and collaboration among healthcare staff is critical for streamlined service delivery. Regarding organizational culture, the study recommends addressing concerns related to planning, cooperation, adherence to guidelines, and staff support.

Low-Cost Webcam Camera and GNSS Integration for Updating Home Data using AI Principles

PDAM Surya Sembada Surabaya City responds to Surabaya's water service demand by pioneering a cost-effective mobile mapping tech. This innovation integrates 3 MP webcams, GNSS, and IMU sensors to update customer building data efficiently. Precise photo data with location and movement info within 1-meter proximity captures accurate building coordinates. Applying georeferencing and Cosine Similarity reduces redundant data by 50%. GNSS, IMU sensors, and VGG-16 model aid data collection and analysis. This comprehensive approach optimizes PDAM Surabaya's operations, ensuring timely and accurate customer updates amid Surabaya's population growth, promising enhanced service delivery while managing costs.