Engagement Tool Research Articles

20 years review of the multi actor multi criteria analysis (MAMCA) framework: a proposition of a systematic guideline

AbstractMulti-criteria Decision Making (MCDM) involves evaluating alternatives based on a comprehensive set of conflicting criteria, often requiring the involvement of varied decision makers. This has led to the emergence of stakeholder-based multi-criteria group decision-making (MCGDM) frameworks. However, traditional MCGDM frequently overlooks the interactions and trade-offs among different actors and criteria. The Multi-actor Multi-criteria Analysis (MAMCA), developed in 2000, provides a transparent decision-making process explicitly considering these interrelationships. It allows diverse stakeholder groups to represent their priorities, thereby enhancing their understanding of their own and others’ positions. Over the past two decades, MAMCA has seen a significant rise in popularity and has been widely applied in diverse contexts, proving valuable as both a decision-making and stakeholder engagement tool. However, our analysis of publications on cases in which MAMCA was applied over the years shows that considerable variation exists in the overall process approach, contingent upon the specific goals and context. To address these variations, this paper proposes a modularized MAMCA structure, complemented by systematic application guidelines, to aid future users in navigating the process steps and identifying the most suitable methods for each step. Additionally, future research directions are suggested for potential enhancements to the MAMCA framework by integrating varied methodologies.

Cafecitos as a Conduit for Latinx Family Engagement Through Community Cultural Wealth

This critical ethnography presents findings from a two-year-long study of Latinx family engagement using cafecitos in a dual-language elementary school. Using ethnographic approaches to data collection and analysis, the researchers analyzed how to implement cafecito monthly meetings with parents that focused on engagement approaches and arts integration surrounding a community cultural wealth model. Findings revealed a correlation between positive family and student identity development because of the integration of community members as experts within the cafecitos. We share recommendations for using cafecitos as a tool for parental engagement to create a more inclusive, supportive, and culturally responsive environment that benefits students and their families.

Primary healthcare professionals’ perceptions, attitudes and ideas regarding asthma management in Greece: A mixed-method study

Background Implementing asthma guideline recommendations is challenging and there is variation between countries, and different healthcare professionals (HCPs). The International Primary Care Respiratory Group (IPCRG) has introduced the Asthma Right Care (ARC) programme implemented in 24 low, middle, and high countries, including Greece. It offers a promising approach drawn from social movements for health to improve asthma care by engaging HCPs in implementing guideline-based asthma care. Objectives To explore HCPs’ perspectives on current provision of asthma care and their willingness to improve implementation of recommended guidelines using ARC programme tools in Greece. Methods A mixed methods study conducted from September 2020 to April 2021. A convenience sample of 30 pharmacists, and 10 General Practitioners (GPs), responded to a questionnaire investigating perceptions, and attitudes, towards implementation of asthma guidelines. Then, a qualitative survey followed with semi-structured interviews to evaluate the feedback obtained from HCPs to assess the content, and applicability of the ARC tools. Data were analysed using thematic analysis. Results A range of practical challenges in implementing guideline-recommended interventions, improving asthma control and management were described by all HCPs, including lack of time and education, high workload, patients’ perceptions, and poor communication contributing to poor management and inadequate follow-up of people with asthma. However, most HCPs were willing to use ARC interventions to improve guideline implementation. Conclusion HCPs in Greece encounter challenges in implementing asthma guidelines; however, they can overcome these challenges by using ARC interventions and engagement tools to address barriers and implement efficient asthma management strategies.

Navigating the digital beat: a review of social media as a public engagement tool in policing

PurposeThis article explores the changing nature of social media use as a public engagement tool by police services.Design/methodology/approachA comprehensive review is conducted of academic studies from criminology and policing journals. Sources are identified from key academic databases and are analysed in relation to three decades (2000–2009, 2010–2019 and 2020 to present) to show how the use of social media has changed over time.FindingsThe way in which social media is used in policing has changed considerably over time. From initial enthusiasm, it is found that there is growing scepticism in the use of social media as a public engagement tool. After an initial proliferation in use, there is then increasing consolidation and control in response to concerns about reputational risk.Research limitations/implicationsThe research highlights underlying dynamics of engagement and retrenchment, which offer important insights for how we understand public engagement and value creation in policing and emergency services more generally. We draw on academic research from English-language academic journals, but we have endeavoured to include research from the broadest possible range of countries.Practical implicationsThis study demonstrates how the police and other public services must respond to the growing use of social media by the public to maximise value creation whilst minimising the threats that come from potential value destruction.Originality/valueThis study is the first to comprehensively review the policing and criminology literature related to social media and to apply a public engagement lens to this analysis.

Corporate Communication In The Digital Era: Challenges And Opportunities For PT Binajasa Abadikarya

The digital era has significantly transformed corporate communication, presenting both challenges and opportunities for organizations. PT Binajasa Abadikarya, a leading manpower and outsourcing services provider in Indonesia, is no exception to these changes. This research aims to explore the challenges PT Binajasa Abadikarya faces in maintaining effective corporate communication and to identify the opportunities available to enhance its communication strategies in the digital age. The study employs a descriptive qualitative research method, using primary data collected through interviews with key stakeholders within the company, and secondary data sourced from relevant articles, journals, and books. Data analysis was conducted using NVivo software to systematically organize and interpret the qualitative data. The findings reveal that PT Binajasa Abadikarya faces significant challenges, including maintaining consistency in messaging across digital platforms, managing crisis communication in real-time, and overcoming content saturation. However, the research also identifies substantial opportunities for the company, such as leveraging digital tools for broader stakeholder engagement, utilizing data analytics for personalized communication, and implementing an omnichannel communication strategy. These insights provide PT Binajasa Abadikarya with strategic directions to enhance its corporate communication and maintain its competitive edge in the digital era

THE IMPACT OF CLOUD-BASED MANAGEMENT INFORMATION SYSTEMS ON HRM EFFICIENCY: AN ANALYSIS OF SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs)

Cloud-based management information systems (MIS) are becoming integral to the operational success of small and medium-sized enterprises (SMEs), particularly in enhancing the efficiency of human resource management (HRM) processes. This article, based on a comprehensive review of 75 peer-reviewed studies, investigates how the adoption of cloud-based MIS positively impacts critical HRM functions such as employee management, recruitment, training, and performance monitoring. The findings indicate that cloud-based systems significantly streamline these HR tasks by reducing time, costs, and the administrative burdens traditionally associated with manual or localized HR operations. Moreover, the integration of real-time data analytics through cloud-based platforms enhances decision-making capabilities, enabling HR professionals to make data-driven and timely decisions that improve overall workforce management. The reviewed studies also emphasize that cloud-based MIS are essential for improving strategic HR planning. These systems allow SMEs to access advanced tools for workforce analytics, employee engagement, and performance tracking, which were previously only accessible to larger corporations. The flexibility and scalability offered by cloud-based MIS enable SMEs to quickly adapt to changes in staffing needs, business growth, and external market conditions without the need for costly infrastructure. Furthermore, the review highlights the role of cloud technology in fostering innovation within HR departments by supporting predictive analytics and AI-driven decision-making, which can further enhance operational efficiency. In addition to operational benefits, cloud-based MIS facilitate a more seamless integration of HR functions across geographically dispersed teams, allowing for enhanced collaboration and communication. This capability is especially critical as SMEs continue to adopt remote and hybrid work models.

Toward a public outreach and community engagement strategy on cancer in Newfoundland and Labrador: an initial road map and recommendations

Abstract Background: The province of Newfoundland and Labrador has one of the highest incidence and mortality rates for cancer among the Canadian provinces. Sharing accessible knowledge on cancer is an important part of cancer control and population health efforts. However, bringing useful health information and knowledge exchange events to residents requires an efficient and accessible system. Objectives: We aimed to create a road map and recommendations for effective public outreach and community engagement on cancer in Newfoundland and Labrador. Methods: We used the following information, experience, or public engagement tools to gather information to inform our work: discussions with the members of the Public Interest Group on Cancer Research, researchers' experiences with recruitment and knowledge translation activities, feedback provided to 2 public conferences delivered (Public Conference on Genetics delivered in 2020 and Public Conference on Cancer delivered in 2022—where the target audience was general public), and 2 public town halls (one in-person, one virtual) and 2 individual consultation sessions with key stakeholders. Information gathered was then summarized. Results: We identified a rich set of cancer-related topics for which to organize public events on cancer. In addition, a large number of public outreach and engagement options were identified, emphasizing the fragmented, inefficient, and resource-intensive nature of public outreach and community engagement efforts in the province. Based on the information collected, we developed an initial road map and recommendations to inform future public engagement activities and strategies. In addition, our group has started to implement the road map for our current and future public engagement activities. Conclusions: We present key cancer-related topics that are of public interest and issues and opportunities for recruitment and delivery of knowledge and events to residents of Newfoundland and Labrador. This information can be useful for researchers, organizations, and the health care system in the province. However, more inclusive consultations, larger collaborations, funding, and systematic data collection are needed to build a province-wide public outreach network on cancer and to identify more comprehensive public engagement options. The work presented here can potentially guide these efforts. Our work is also expected to inspire other provinces, states, and communities to assess their public outreach status and help develop road maps co-led by patients to progress their public engagement efforts in cancer.

Salience of Buddhism as an Instrument of Soft Power in India’s Neighborhood

This research paper explores the salience of Buddhism as a potent instrument of soft power within India's neighborhood. Buddhism, with its profound historical and cultural roots in India, has transcended geographical boundaries to become an influential force that shapes diplomatic relationships and socio-cultural ties in the region. This study delves into the multifaceted dimensions of Buddhism's role in India's foreign policy and its impact on fostering closer relationships with neighboring countries. The paper begins by tracing the historical trajectory of Buddhism in India and its subsequent diffusion to neighboring nations. It examines how Buddhism has not only endured as a spiritual and philosophical tradition but has also evolved into a dynamic tool for international engagement. In this context, it delves into the significance of Buddhism as a cultural bridge that connects India with its neighboring countries, transcending linguistic and religious differences. The study also evaluates the geopolitical implications of Buddhism's resurgence in India's neighborhood. It assesses the impact of India's Buddhist diplomacy on regional stability, security, and economic cooperation. Special attention is given to India's relations with countries like China, Nepal, Sri Lanka, Bhutan, and Myanmar, where Buddhism holds particular significance. In conclusion, this research underscores the enduring relevance of Buddhism as an instrument of soft power in India's neighborhood. It emphasizes the need for India to harness its rich Buddhist heritage and promote intercultural dialogues as essential components of its foreign policy toolkit, furthering its diplomatic objectives and fostering enduring bonds with its neighbors.

Digital Communication Technologies in Public Administration: A Study of Ministry of Basic and Secondary Education, Delta State

This study investigates the role of digital communication technologies in enhancing public administration using Ministry of Basic and Secondary Education as a case study. The objectives were on exploring the impact, finding out the opportunities and identifying the challenges of digital communication technologies. Through a comprehensive analysis of survey data from 146 respondents, the study explores various dimensions of digital communication technologies' influence on citizen engagement, consumer behaviour, and public service delivery. The findings reveal positive perceptions of digital technologies among respondents, highlighting their potential to improve citizen engagement, streamline public service delivery, and overcome traditional barriers to communication. Despite challenges such as limited infrastructure and connectivity issues and infringe of privacy, respondents recognize the transformative impact of digital technologies on public administration processes. Based on the findings, two key recommendations emerge: first, governments should prioritize investment in digital infrastructure to expand internet access and enhance digital literacy among citizens. Second, capacity building and training programs should be implemented to equip public administrators with the skills needed to effectively leverage digital tools for service delivery and citizen engagement. This study underscores the importance of embracing digital communication technologies in public administration and provides valuable insights for policymakers, administrators, and practitioners seeking to harness the full potential of digitalization in governance.

Pendampingan Anggota Igra dalam Melaksanakan Proses Belajar Mengajar Kreatif dan Menyenangkan Berbasis Konten Kreator

Education is an effective way to combat poverty, with teachers playing key roles as facilitators, motivators, and guides in the learning process. In early childhood education, particularly in Raudhatul Athfal (RA), teachers play a crucial role in instilling values of faith, independence, and good moral character in children during their golden age (0-5 years old). This research aims to empower RA teachers in Kecamatan Turen to create social media-based learning content as an innovative method to enhance student engagement.The research method employed is Participatory Action Research (PAR), involving 13 RA institutions in Kecamatan Turen, with a focus on training teachers to produce digital learning content. The findings reveal that most teachers already use digital tools in teaching, but there are still challenges in developing digital content that aligns with the cognitive development of young children. Additionally, the study emphasizes the importance of creating official social media accounts and websites for each RA, integrated into a unified platform at the district level.The outcomes of this program are expected to enhance teachers' abilities in utilizing social media as an interactive and engaging learning tool. Thus, empowering teachers to create educational digital content is key to improving the quality of education, especially for early childhood. Continuous evaluation through feedback allows for the refinement of teaching methods, fostering a more effective and creative learning environment.

Enhancing value creation through stakeholder engagement in sustainable mega‐events: The case of Expo 2020 Dubai legacy

AbstractValue creation by mega‐events is still an underdeveloped issue. Through their legacy, mega‐events can create long‐term value for the local community hosting the event. In determining the importance of practices for increasing value creation, stakeholder engagement is growing in defining mega‐events features and possible legacies. The study aims to understand how stakeholder engagement can enhance value creation through sustainable events legacy after mega‐events. In doing so, the research analyses the practices and the processes of stakeholder engagement adopted by Expo 2020 Dubai. This unique case study presents an extensive range of stakeholder engagement practices that enhanced the value co‐creation of a mega‐event legacy. Following the three phases of a mega‐event development (pre–during–post), the stakeholder engagement tools were adapted to meet accountability needs and stakeholders’ claims.

The use of ai in learning English: a comparative study between Moroccan and Indonesian undergraduate students from the English department

It is generally understood that people’s attitudes influence and shape their behavior. However, there is still a gap in knowledge regarding how undergraduate students from different countries perceive AI in learning English. This paper aims to compare two groups of undergraduate students from the English departments of Morocco and Indonesia. To achieve this, an online structured questionnaire was administered to 240 undergraduate students from these two countries. Data collected were analyzed using SPSS version 25 and the Mann-Whitney test. The findings revealed that both groups are optimistic about using AI for learning English. They utilize AI tools for feedback, engagement, motivation, personalized learning, and autonomy. However, there is a disparity in how each group uses AI for translation. Additionally, participants expressed concerns about AI related to privacy and security, overreliance and lack of responsibility, critical thinking and creativity issues, and plagiarism. The study suggests that AI can be both beneficial and detrimental. Incorporating AI into the classroom is essential for improving students’ AI literacy and enhancing their academic and language skills. A balanced approach to AI use involves not only providing students with diverse AI tools suited to their academic needs but also raising awareness about the ethical issues associated with AI.

An overview of civic engagement tools for rural communities

In this research, we explore the role of civic engagement platforms as tools designed to connect various groups in rural areas for collaborative advancement and to support sustainable growth in their communities. We examine these platforms’ essential features and influence on rural communities, conducting an overview to identify rural areas’ primary challenges and the functionalities needed to address them. Our findings reveal that the long-term capability of these civic engagement platforms can bring beneficial changes in rural territories by offering a unified way of communication, collaboration, and decision-making. The study concludes with suggestions for future research.

Enhancing Writing Skills with Social Media-Based Corrective Feedback

This study investigates the effectiveness of utilizing corrective feedback delivered through social media networks to enhance the writing skills of students at Andijan State Institute of Foreign Languages. Adopting a mixed-methods approach, the research explores the integration of platforms such as Facebook to facilitate peer feedback, track student progress, and provide personalized learning experiences tailored to individual needs. The study involved a controlled experiment where participants were divided into an experimental group receiving online feedback and a control group receiving traditional feedback. The findings reveal that corrective feedback provided through social media significantly improves writing accuracy, fluency, and complexity. Students in the experimental group demonstrated marked improvements in sentence structure, grammar, vocabulary, and content organization compared to those in the control group. Moreover, the study highlights the potential of social media as an engaging and collaborative tool that motivates students and supports continuous learning outside the traditional classroom setting. These results underscore the importance of incorporating technology into language instruction, suggesting that social media networks can serve as an effective medium for enhancing the writing skills of learners in both formal and informal educational environments. The implications of this study are significant for educators seeking innovative methods to support student development and improve writing proficiency in the digital age.

A mobile serious game about diabetes self-management: Design and evaluation

Type 2 Diabetes Mellitus (T2DM) is a chronic condition that requires ongoing self-management and education. In recent years, there has been a growing interest in utilizing mobile serious games as a tool for patient education and engagement. This article presents the development of DiaPo, a mobile serious game designed to improve self-management education for patients with T2DM. DiaPo integrates gamification techniques to increase patient engagement and motivation while providing essential information about disease management. The development of DiaPo followed a structured design process, utilizing the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) educational system. This systematic approach allowed for the integration of best practices in educational game design and diabetes care. The development team consisted of experts in medical informatics, game design, and diabetes care, ensuring a multidisciplinary approach to the game's creation. The game's narrative focuses on a T2DM patient who earns positive points for making healthy lifestyle choices and negative points for poor ones. This gamified approach aims to reinforce positive behaviors and provide immediate feedback on negative ones. Interactive animations confirm or deny options selected by the player, further enhancing the learning experience. DiaPo offers a flexible and adaptable platform suitable for diverse audiences, promoting inclusiveness and accessibility in T2DM education. DiaPo represents a novel approach to self-management education for patients with T2DM, utilizing gamification techniques and a multidisciplinary design process to create an engaging and informative mobile serious game. By promoting inclusiveness and accessibility, DiaPo has the potential to empower patients with T2DM to take an active role in their disease management. As the field of mobile serious games continues to evolve, DiaPo stands as a promising tool for improving T2DM education and patient outcomes.

The Role of QR Code Applications in Enhancing Customer Satisfaction at Restaurants: A Conceptual Study

This paper aims to analyse the application of QR codes in enhancing customer satisfaction within the restaurant industry. Specifically, the study identifies the impact of QR code usage on customer satisfaction by reviewing existing literature. Data is gathered by reviewing journals, articles, and research studies using argumentative techniques. In today's world, characterized by a shift towards contactless interactions, the restaurant industry has embraced QR codes for seamless, contactless payments and operations. This study addresses the need for a deeper understanding of QR code applications by determining three critical elements: usefulness, acceptability, and feasibility. The findings are expected to guide industry professionals and researchers in identifying the most effective QR code implementations, thereby enhancing customer satisfaction. Through this exploration, the study contributes to bridging the knowledge gap and fostering improved practices in the restaurant industry, ultimately promoting the wide-spread adoption of QR codes as a valuable tool for customer engagement and satisfaction. However, this study profound a limitation with the suggested model leading from limited participant perspectives and experiences. This restricts the ability to form a comprehensive and solid view, potentially affecting the study's findings. Future research should involve a more diverse group of participants with varied experiences to enhance the understanding and application of the model.

Cross-sectional analysis of healthcare worker mental health and utilisation of a digital mental health platform from 2020 to 2023

BackgroundHealthcare worker (HCW) anxiety and depression worsened during the pandemic, prompting the expansion of digital mental health platforms as potential solutions offering online assessments, access to resources and counselling. The...

Helping patients navigate the immediate release of medical records: MedEd, a novel patient engagement technology

BackgroundThrough online health portals, patients receive complex medical reports without interpretation from their healthcare provider. This study evaluated the usability of MedEd, a patient engagement tool providing definitions of medical terminology in breast pathology and radiology reports. MethodsIndividuals who underwent a normal screening mammogram were invited to complete semi-structured interviews where they downloaded MedEd and discussed their download experience. Acceptability, appropriateness, and feasibility of MedEd were evaluated. Results143 individuals were invited to participate, and 14 semi-structured interviews were completed. Participants reported ease of downloading and navigating MedEd with concerns about privacy and others’ abilities to download. Participants demonstrated high acceptability (mean 4.48/5, SD 0.95), appropriateness (mean 4.66/5, SD 0.83), and feasibility (mean 4.48/5, SD 1.04) scores. ConclusionParticipants expressed excitement for future use of MedEd and provided suggestions for improvements. Next steps include evaluating comprehension of real breast reports while using MedEd and expanding patient access.

Conceptual framework for enhancing project management practices among women entrepreneurs in event management

This paper develops a conceptual framework to enhance project management practices among women entrepreneurs in event management. By addressing unique challenges such as balancing work-life responsibilities, overcoming gender biases, and accessing resources, the framework leverages strengths like creativity and communication skills. It includes practical strategies and tools for effective planning, resource management, stakeholder engagement, risk management, and continuous evaluation. The framework's application in real-world scenarios is discussed, providing actionable recommendations for women entrepreneurs. The paper also identifies future research directions, including empirical validation, case studies, technology integration, cross-cultural analysis, and longitudinal studies, to further refine and expand the framework.

Procedural Modeling in Urban Digital Twins as a Tool for Visualization, Analysis, and Public Engagement: Examining a Housing Policy in California

Procedural Modeling in Urban Digital Twins as a Tool for Visualization, Analysis, and Public Engagement: Examining a Housing Policy in California