Performing non-emergent inpatient endoscopic cases after hours poses risks to patient safety, negatively impacts patient and provider satisfaction, and potentially prolongs length of stay (LOS), due to decreased staffing and transitions in care. At our institution, weekday inpatient procedures are performed in dedicated operating rooms with anesthesia support; resource changes at 5PM and 7PM lengthen flow time. At baseline, the mean daily end of workday (EOW), defined by endoscopy-out of the day’s last non-emergent case, was 17:46, but with a wide standard deviation (SD) of 2:20 hours, with only 57.6% days with EOW < 7PM. Using EOW as a proxy for patient/provider dissatisfaction, risk for patient safety events, and prolonged LOS, we performed a prospective evaluation of a staged interdisciplinary multimodal intervention aimed to decrease the EOW variability and increase the proportion of days with EOW < 7PM. We also evaluated the proportion of cases begun > 5PM. We conducted an IRB-approved QI (quality improvement) prospective evaluation of a staged multimodal intervention from 12/2018 to 9/2019. A robust evaluation of current care processes care and root causes for EOW variability was conducted, utilizing a time series study, swimlane map, stakeholder interviews, and third party workflow assessment. We implemented a series of targeted interventions to address the identified delays from 12/2018-5/2019 (Figure 1), including: (1) provider education with workflow tips, (2) expedited transport for select patients, (3) offloading appropriate cases to outpatient endoscopy, and (4) increased resources for high caseload days through resource pooling. We used a statistical process control chart to assess the impact of post-intervention outcomes, including daily EOW, the number of cases performed after hours, and risk-adjusted LOS. The pre-period (S0) was retrospective baseline data from 7/2017-12/2018 and post (S4) was from 5/2019-9/2019. Risk adjusted LOS was calculated using an observed to expected ratio. EOW SD decreased from 2:20 hours in S0 to 1:36 hours in S4 (Figure 2), with an increase in the proportion of EOW < 7pm from 57.6% to 70.7% (OR 0.63, p = 0.045). The odds ratio was 0.39 when adjusted for the day’s caseload (p< 0.001). Despite an increasing caseload (monthly mean number of cases from 140 in S0 to 168 in S4), the percentage of cases begun > 5PM decreased from 17.5% to 14.2% (OR 0.75, p = 0.009). Risk-adjusted LOS decreased slightly (1.5 to 1.1) from S0 to S4 but was not statistically significant (p=0.12). A multimodal intervention successfully reduced EOW variability and the proportion of cases begun > 5PM despite an increased caseload. This study shows how QI tools and methods may be used to design and implement interventions that successfully decrease late inpatient endoscopic procedures.View Large Image Figure ViewerDownload Hi-res image Download (PPT)
Read full abstract