Emotional Text Analysis Research Articles

Smartphone and Tablet as Digital Babysitter

Several scientific studies have highlighted the negative impact of new technologies (NTs) on children’s psychological development, both in terms of emotional and cognitive development. NTs, such as smartphones, tablets, and video games, have a significant impact on children’s development, both in terms of social relationships and cognitive functions. This study aims to identify and explore the cultural models that shape children’s exposure to new technologies in early childhood. This study involved 48 subjects between parents and infant educators. Unstructured interviews were conducted. Emotional Text Analysis was applied. The findings reveal the existence of three cultural repertoires (clusters): Connected but isolated (45.2), Technology education (30%), and Mistrust (24.8%). Their placement in the factorial space explains how the negative effects on children’s psychological development are determined. Technology education seems to be a protective factor for the cognitive and affective development of children. These findings are discussed, comparing them with Musk’s recent experiment and the rapid loss of social ties due to the lack of an educational plan.

O-113 Recent research on fertility staff emotions

Abstract Infertility-related psychological research is traditionally oriented more at analysing the wellbeing of couples undergoing Assisted Reproductive Technologies (ART), than to studying the job-related effects on the healthcare fertility staff. The unfulfilled desire for a child can cause an emotional crisis for couples: they may experience high levels of stress with physical, emotional, social and financial concerns related to infertility and ART treatment. Little is known instead about the emotional reaction of healthcare members to infertility and treatment delivery. In fact, it is well documented that patients with infertility problems may challenge usual approaches to care, leading to potential difficulties in the therapeutic relationship: patients undergoing ART are often dissatisfied with the level of empathy and attention received by the healthcare staff. Besides, patients may be experienced as manipulative, emotionally dependent, self-destructive, non-compliant and with a hostile attitude, thus raising negative feelings of frustration, anxiety, and dislike among healthcare professionals. This is the aim of the research titled “What about fertility staff emotions? An explorative analysis of healthcare professionals’ subjective perspective”, aimed at understanding the subjective perspective of the fertility professionals and their emotional dynamics in relationship with patients. An in-depth explorative research study was conducted on 12 healthcare professionals working in the fertility clinic of a public healthcare hospital of Rome. Structured interviews with open-ended questions were conducted and Emotional Text Analysis was carried out to analyse the transcripts of their interviews. Five thematic domains were detected that describe the staff’s emotions about their professional experience, as follows: performance anxiety (Cluster 1), ambivalence between omnipotence and powerlessness (Cluster 2), care burden (Cluster 3), feeling of duty (Cluster 4), and sense of interdependence (Cluster 5). This study suggests that the professionals’ awareness about the implicitly emotional meanings, beliefs, values, referred to the professional function and therapeutic relationship may facilitate team work and care relationship. For this reason, the Italian National ART Register of the National Institute of Health and the Department of Dynamic Clinical and Health Psychology of La Sapienza University carried out a research to examine the characteristics of psychological services in Italian ART centres. A questionnaire consisting in 26 questions was sent to the physicians in charge of 341 ART centres active in Italy. The overall picture was rather disappointing in that only half of the responding centres (47%) have a psychologist permanently on staff and psychological intervention seems to be considered as targeting the inner world of the individual or the couple and not their relationship with the ART context. Moreover, relatively few couples (10-20%) resort to counselling in 70% of the responding centres. Referrals did not seem to be regulated by specific policies and procedures in 60% of the cases and in 70% of centres the fee for psychological counselling was not included in the ART treatment fee. Furthermore, 30% of the responding centres worked with an independent psychologist who is called in upon request. It is possible to hypothesise instead that health professionals in the field of reproductive medicine could offer their care on an ongoing basis during the course of treatment with an integrated and collaborative approach that also involves: 1. education, training, and support of the fertility clinic staff to help reduce staff stress, prevent burnout, and improve overall patient care. 2. offer support to adopt an emotional accompanying function into the healthcare relationship, through attempts at restitution, clinical supervision, joint listening setting (physician, psychologist, patients), analysis and sharing of the emotional dimensions involved in the Centre's activity, in order to improve the care experience of the patient and of the carers in relation to each other. This approach may represent a real multidisciplinary model of caretaking.

Parental Experiences of Coming Out: From “Un-doing Family Bonds” to “Family Generativity”

ABSTRACT The coming out (CO) is a family process that involves the LGB+ person and all family members. The present study aimed to analyze the CO process from parents’ perspective and examine if and how the emotional states of mothers and fathers changed in the years following the disclosure. The study involved 25 Italian parents (16 mothers, 9 fathers; Mage = 67, SD = 7.8) of 17 gay men and 8 lesbian women. Data were collected using a semi-structured interview designed to explore parents’ reactions to their child’s CO and the evolution of their CO experiences over the medium to long term (M = 13.9; SD = 8.3). Interviews were analyzed using emotional text analysis, representing a mixed methodology for tracing the emotional dimensions that organize linguistic productions. The factorial analysis generated four thematic clusters: (1) the un-doing of family bonds; (2) perceived gender typicality in childhood; (3) the freedom to be oneself and transgression; and (4) family generativity. Parents experience CO as challenging, especially in the initial phase. However, some parents develop CO narratives characterized by openness, pride, and generativity. The findings have implications for practice.

The Psychosocial Dimension of Power: An Emotional Analysis of the Discourse on Globalization of the Davos Elite

This work focused on the psychosocial dynamics underlying the political and cultural action of the global elite, through a pilot study of the image of globalization of the World Economic Forum (WEF) addressed to identify possible strategies for developing those dynamics in a more democratic and socio-economically fair way in order to strengthen the global civil coexistence. The study was conducted on a corpus of texts composed of interviews, articles and speeches of the member of World Economic Forum’s board of trustees focused on the issue of globalization, according to the methodology of Emotional Text Analysis. The results show the centrality of specific patterns of relational and organizational models, based on the tendency to possess the other, the need for power as dominant social motivation and a self-referential, mythical conception of supranational financial institutions which let them to operate without real commission, nor evaluation of efficacy, from their beneficiaries. On the basis of this scenario, two ways of development were identified: the valorization of the other as a resource for the reciprocal development and the passage from a compliance based logic of action to a commonly agreed goals and products based one.

A comprehensive E-commerce customer behavior analysis using convolutional methods

E-commerce is one of the most widely preferred business models all around the world. People can order items and have them in days or maybe in hours without visiting the shops. They count on the reviews of the online items to purchase them, so reviews have become one of the most significant metrics. Modern day algorithms and models can be made to decide the reviews seen by the user to judge an item fairly. We have attempted to make models that can judge the sentiment of the user writing the reviews from the text of the review, classifying it into positive, negative or neutral. Edge Computation is an emerging field in this scenario that can be very beneficial alongside capsule networks for processing the data as data capsules. In this work, we have performed a comparison of the effect of convolutional layers, attention layers and capsule network layers on base models for GRU, LSTM, Bi-GRU, and Bi-LSTM. These are done with the purpose to support the functioning of Edge Computation. The final results show that Bi-LSTM-Capsule Model (BiCapsModel) gives highest accuracy of 94.8%. The final outcome is very promising and can be used in various domains in journalism, product review and stock market. For classification, an Amazon review dataset has been considered. The dataset has various types of classified reviews based on which the emotional text analysis can be performed efficiently covering each aspect.

What About Fertility Staff Emotions? An Explorative Analysis of Healthcare Professionals' Subjective Perspective.

Infertility-related psychological research is traditionally oriented to analyze the wellbeing of couples undergoing Assisted Reproductive Technologies (ART), than to study the job-related effects on the healthcare fertility staff. This piece of research aims at understanding the subjective perspective of the fertility professionals and contribute to identify their emotional dynamics in their work environment. An in-depth explorative research study was conducted on 12 healthcare professionals of an Italian ART hospital clinic. Structured interviews with open-ended questions were administered to explore their deep feelings about their professional experience. Emotional text analysis was then conducted to analyze the textual corpus of their narratives to grasp their affective symbolizations. Statistical multidimensional techniques were used to detect some thematic domains (cluster analysis) and latent factors organizing the contraposition between them (multiple correspondence analysis). Five thematic domains were detected which refer to different emotional dimensions, as follows: performance anxiety (Cluster 1), ambivalence between omnipotence and powerlessness (Cluster 2), care burden (Cluster 3), feeling of duty (Cluster 4), and sense of interdependence (Cluster 5). Then, four latent factors were identified dealing with the laborious attempt to remedy, the realistic sense of limitation, the incumbent feeling of pressure and the restorative sense of justice, respectively. The results are discussed based on the existing literature and some useful recommendations for staff education, training and clinical supervision are provided accordingly.

Telling a Complicated Grief: A Psychodynamic Study on Mental Health Nurses’ Countertransference Reactions to Patients’ Suicidal Behavior

A key element of suicide education, training and clinical supervision is enhancing emotional awareness about mental health professionals’ countertransference reactions, as emotional responses to patients’ suicidal behavior (SB) that may be unbeneficial to care. This study aimed to explore emotional responses to patients’ SB in mental health nurses (MHNs) according to a psychodynamic perspective. Twenty-eight Italian MHNs (61% females, Mage = 52 years) were interviewed to examine their deep feelings about attempted suicides or deaths by suicide of patients with mental illness. Computer-aided thematic analysis was performed on the verbatim transcribed interviews, adopting Emotional Text Analysis (ETA) as a research framework to explore affective symbolizations underlying narratives, beyond intentional and explicitly reported contents. Some statistical multidimensional techniques were carried out, allowing th.e detection of shared symbolic domains (Cluster Analysis) and latent factors organizing the contraposition between them (Multiple Correspondence Analysis). Five symbolic domains emerged which were respectively referred to as: hyper-vigilance (21.97% of the overall textual corpus), resentment (17.86%), rationalization (34.50%), resignation (5.54%) and mourning (20.12%). Four latent factors explained the overall data variance: strive for reparation (F1), lack of control (F2), ambivalence toward care (F3) and complicated grief (F4). Some clinical recommendations were derived suggesting to balance issues of risk assessment/management and staff’s reflective practice, to work on the subjective sense of hopelessness resulting from turning against oneself the hostility evoked by patients, to consider rationalization processes and implicit beliefs leading to risk underestimation and to address some basic conflicts contributing to a complicated grief in mourning suicidal events.

828-P: Challenges in Care Relationships in Diabetic Setting: The Diabetologists’ Perspective

Purpose: Poor medication adherence in persons with diabetes is a well documented issue, overall leading to worse glycemic control and quality of life. Previous studies have shown that the quality of the patient-provider relationship is a crucial factor for patient diabetes management and self-care. Most of research has focused on patient perspective, with poor attention to providers’ relational skills to handle interpersonal difficulties concerning care challenges. The purpose of the present study was to explore providers’ subjective perspective about care relationship so to detect some clues that may contribute to better manage patient medication adherence. Methods: A purposive sample of 18 Italian diabetologists participated in the study. Face-to-face interviews on providers’ emotional experience about care relationship were collected, digitally recorded, and transcribed. A computer-aided text analysis based on word co-occurrences was performed through T-Lab software, by using the conceptual model of Emotional Text Analysis. This allowed the identification of thematic domains pertaining to implicit sense-making processes, beyond the cognitive discourse organization. Results: Six thematic domains were identified across interviews, which respectively referred to: (1) preoccupation, in terms of separation anxiety and desire for contact; (2) control, focused on hypervigilance and conflict management; (3) fear for excessive closeness and effort to distance; (4) proud self-affirmation in opposition to care burden; (5) guilt feelings and over-involvement; (6) strive for achievement and satisfaction gain. Conclusions: The findings suggest the importance of providers’ awareness about potential defensive strategies in facing care challenges, from distancing to intrusive reactions, which may interfere patient health engagement and capacity to self-regulate in care behaviors, respectively. Disclosure V. Langher: None. A. Caputo: None. C. Giuliani: None. A. Convertino: None. A. Napoli: None.

Emotional and symbolic components of hikikomori experience: A qualitative narrative study on social withdrawal

Hikikomori is a form of social withdrawal affecting adolescents and young adults that prevents social, school and work activities. The present study aims at expanding qualitative narrative research on such a social withdrawal from the participants’ perspective, as to detect emotional and symbolic components of the hikikomori experience. Emotional Text Analysis was conducted on the narratives of 17 Italian people (9 men, 18-39 aged), who posted their hikikomori stories via an online forum. Statistical multidimensional techniques were performed to detect some thematic domains (Cluster Analysis) and latent factors organizing the contraposition between them (Multiple Correspondence Analysis). Five clusters emerged as follows: refusal of intimacy (cluster 1), retreat to passivity (cluster 2), search for comfort (cluster 3), interpersonal distress (cluster 4), and performance anxiety (cluster 5). Then, four latent factors were identified dealing with a complex of dependency, tendency to introversion, refusal of agency, and ambivalence towards intimacy, respectively. The results provide new insights on the complexity and awareness of the affective experience of hikikomori to be integrated with the existing evidence in the literature.

Conceptualization of time in internet-texts of different emotional tonality

The research is made in the frame of methodology of emotional text analysis – the computer technology allowing to classify texts according to the criterion of the emotion expressed in them. The paper focuses on specificity of verbal means used in texts of eight emotional classes to deal with the category of time. The data we used consist in 3900 Internet-texts from social network VKontakte assessed by 2000 informants on a crowdsource platform. We processed the raw data using the elements of mathematical modelling, and, a set of tools offered by Sketch Engine corpus manager platform. The hypothesis is that while experiencing an emotion, an individual feels the time differently and, consequently, speaks about it not in the same way. We paid a particular attention to the weight of the lexemes those semantics is connected with the idea of time in different emotional text classes.

Extreme Desire for Motherhood: Analysis of Narratives From Women Undergoing Assisted Reproductive Technology (ART).

The problem of infertility and its consequent treatment (denoted as Assisted Reproductive Technology or ART) represent an increasing phenomenon, especially in industrialized countries. Confronting with one’s own procreative limitations can generate strong negative emotional reactions. This study aims at understanding how the desire for motherhood manifests itself in infertile women undergoing ART, studying their emotional and subjective perspective. An in-depth explorative research study was conducted on 17 infertile women attending an Italian hospital clinic for fertility treatment. Emotional text analysis was conducted to analyze the corpus of their interviews, allowing the identification of four thematic domains (clusters) which refer, respectively, to the following emotional dimensions: an inclination to self-sacrifice, seen as the price to be paid for the desired success of the treatment (Cluster 1), pursuit of inclusion in the world of procreative mothers (Cluster 2), precarious equilibrium between the deep desire for a baby and the withdrawal from the treatment (Cluster 3), surrender to any possible consequence in order to obtain the desired mother-child relationship (Cluster 4). The witness of the couples’ suffering for their condition of infertility and their strong desire for parenting can represent a source of high pressure for the fertility care staff, as they are the only ones responsible for the fulfillment of the great dream of biological parenthood. For these reasons, a multidisciplinary approach, which involves psychological as well as medical experts all working together, could benefit both the patients and the healthcare professionals and improve the quality of the reproductive healthcare services.

"I Have Been Bullied at Workplace!": A Qualitative Study on Italian Employees' Stories.

The present study explored some common thematic domains which characterized workplace bullying stories of adult Italian participants. Emotional Text Analysis was performed on 28 workplace bullying stories in order to detect the main themes (cluster analysis) and latent factors (correspondence analysis) emerging in bullied workers' narratives. Five thematic domains were detected in the textual corpus (p < .05, at 95% confidence level), which are respectively referred to as: organizational constraints (14.10%), treatment discrimination (10.04%), unjust accusations (30.77%), emotional abuse (14.53%), and job duty changes (30.56%). Four latent factors explained the overall data variance: Sense of precariousness (F1, 34.38% of variance), lack of recognition (F2, 26.35%), feeling of exclusion (F3, 23.01%) and job disengagement (F4, 16.27%). From the emotional experience shaping the relationship between bullied workers and their work environments, this research study allows the identification of some organizational situations that are "at risk" for workplace bullying in order to promote better organizational health.

Stories of change: the text analysis of handovers in an Italian psychiatric residential care home.

Handovers assure a timely and correct information transfer while socializing workers to the service's culture; however, no study describes them as instruments to document organizational change and only a few have focused on psychiatric settings. Aim To investigate the change in the culture of an Italian psychiatric residential care home as perceived by its mental health workers (MHWs) over the course of two decades. Method Emotional text analysis (ETA) was used to analyse the MHWs' handovers completed from 1990 to 2011. Results The analysis generated four clusters and three main factors illustrating the change in the MHWs' representations of the residential care home and its occupants. The factors showed: (1) the shift from an individualistic, problem-focused view to an inclusive, community-based approach; (2) the presence of a descriptive as well as a specialized language; and (3) the presence of a double focus: on patients and professionals. Conclusions Handovers transcripts document the following changes: (1) a shift from a symptom-based to a recovery-oriented approach; (2) a modification of the MHWs values towards an holistic view of the patient; (3) a growing importance assigned to accountability, services integration and teamwork. The paper shows that handovers can be used diachronically to document organizational change.

Sharing problem gamblers’ experiences: a text analysis of gambling stories via online forum

The present study explored some common thematic domains which characterised problem gambling experiences of adult Italian participants with the aim of understanding motivations and expectations of problem gamblers and thus promoting better psychological interventions. Emotional Text Analysis was performed on 24 problem gambling stories collected via online forum in order to detect the main themes (cluster analysis) and latent factors (correspondence analysis) emerging in gamblers’ narratives. Five themes emerged which respectively refer to guilt (16.15%), obsession (27.60%), disease (30.77%), risk taking (15.89%) and emotion regulation (4.17%). In addition, four synthetic dimensions were detected which consent to account the variability of problem gambling experience based on: struggle against compulsion (F1), ambivalent acceptance of gambling (F2), interpersonal detachment (F3) and illusion of control (F4). From the emotional experience shaping the problem gamblers’ narratives, this research study allows the identification of some factors which can contribute to quality research on problem gambling and which can provide some useful suggestion for treatment.

Cultural Models Shaping Stalking From a Content Analysis of Italian Newspapers

The increasing spread of stalking in recent years has captured the community’s and media’s interest and highlighted complex legal, clinical and cultural issues. This phenomenon, far from being an individual problem, can be considered as a product of a growing culture that seems to reveal the crisis of current rules of social coexistence. This work aims at detecting the cultural repertoires that organise the stalking discourse, from an analysis of Italian newspaper articles, within a socio-constructivist paradigm. Emotional text analysis was conducted on a corpus of headlines and subheadings derived from 496 articles. These articles were published in major national newspapers and helped to identify four cultural repertoires (clusters) that characterise the social representation of stalking: gender violence and women’s social independence (Cluster 1), psychological violence and control as illusion of intimacy (Cluster 2), anomic violence and intolerant individualism (Cluster 3), domestic violence and women’s marital obligation (Cluster 4). These repertoires are conceived along three latent dimensions which respectively refer to the cultural functions of stalking (Factor 1), representations of the victim (Factor 2), and gender inequalities (Factor 3). The paper offers a key to a social contextualisation of stalking in Italy, in order to re-think work practices within institutional agencies that deal with this phenomenon.