Elements Of Knowledge Management Research Articles

Gestión del conocimiento en las universidades

El objetivo del trabajo es constatar la relación entre la comunicación y la gestión del conocimiento en el ámbito universitario, así como la comunicación del conocimiento a través del uso de plataformas digitales. La metodología empleada se encaminó a la descripción del objeto de estudio mediante la revisión teórica y documental, lo que permitió identificar a los principales conceptos, perspectivas de análisis y modelos asociados. Los resultados obtenidos pusieron foco en los elementos convergentes entre las variables de la investigación, lo que permitió resaltar la relevancia de difundir el conocimiento generado en la institución Universidad para apoyar el desarrollo tanto organizacional como social. Como parte de las conclusiones, se destaca la conexión intrínseca de los procesos comunicativos con los elementos de la gestión del conocimiento. En tal sentido, las tecnologías juegan un papel esencial como herramientas para lograr un efectivo flujo de información en una universidad y obliga, en el contexto actual, a gestionar sus procesos en espacios digitales.

THE ENTERPRISE MEMORY IN KNOWLEDGE MANAGEMENT OF MODERN ORGANIZATION

The article considers the corporate memory of the organization as a modern management tool. Intuitive management of a modern organization comes to a new basic competence and the main competitive advantage of business in conditions of innovation and crises – knowledge management. Corporate memory of a modern organization as a structural element of knowledge management allows to increase efficiency of use of the experience of the organization itself, to ensure transition of corporate knowledge when changing generations of managers and employees of the organization, to reduce costs of access to sources of information.

How to indicate the areas for improvement in service process - the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach

Building value in the service process requires a lot of involvement of both organizations and customers. The condition for the optimal use of information from customers is the ability to find relationships between these data and elements of knowledge management. The purpose of the paper is to present the possibilities of implementing knowledge management principles in the aspect of service improvement based on value stream mapping and customer satisfaction assessment in order to indicated key quality problems. Authors attempted to assess the service quality in the context of information flows in an organization providing medical services. The customers feedback and the ability to assess customers attitudes is an important factor in building high quality medical services. In paper, the principles of knowledge management in relation to the improvement of 5 areas delineated on the process map have been applied. The results of customer's satisfaction assessment in relation to areas of the values flow map have been presented. The results demonstrate that proper knowledge management and optimal value stream flows have an impact on service quality assessments - as demonstrated by CSI. This study contributes to develop service process management and knowledge management based on the principles of customer value co-creation.

Knowledge identification in medium-sized enterprises under the context of quality improvement – an exploration in manufacturing companies in China

As a fundamental element of knowledge management (KM), knowledge identification is a crucial issue in contemporary business organisations. Evidenced by research, medium sized enterprises (MEs) contribute constructively and significantly to economic development, society stabilisation and employment increase. Their healthy survival and growth are of critical importance to a nation. Among the approaches ensuring the successful development of MEs, quality improvement (QI) is a crucial one. However, what is and how to identify the knowledge most relevant to the MEs’ QI, the drives and sources for identifying the QI knowledge (QIK) as well as the underpinning rationales, are currently lacking of sufficient study. The exploratory research reported by this paper has obtained and prioritised the up-to-date answers to these questions, leading to the enrichment of the theoretical understanding of KM approaches and practical guidance of their implementation in operations, under the context of QI in MEs.

Designing Cognition Model of Knowledge Effect on Employees’ Creativity (Case Study: Police Engineering Administration)

Today, knowledge sharing has determinant role in promotion of various industries and organizations as an element of knowledge management. According to daily incremental importance of knowledge as the most critical resource for competitive advantage, organizations try to find effective ways of knowledge sharing among employees. Knowledge sharing is considered as an important and principal part of knowledge management, and creative employees are promoter and dynamic force of organizational activities. Methodology: This research tries to design a model to make relationship between knowledge sharing and employees’ creativity. Therefore, related factors were identified to perceive knowledge sharing and also employees’ creativity, and some data was obtained using questionnaire. In order to study the relationship among variables and their effects on each other, structural equation model (SEM) was used by Lisrel software. Results: Results of this research show the positive and direct effect of knowledge sharing on employees’ creativity. Conclusion: Technological conditions have an important role in knowledge sharing, and managers of IRI police engineering administration must have always mention that more focus on technological conditions increase knowledge sharing in IRI police engineering administration.

Analysis of selected elements of knowledge management in the context of the size of the enterprise and the specifics of its activity

Proper, effective knowledge management is possible only through the implementation of mechanisms and systems tailored to the specifics of the company’s operations and the nature and quantity of its resources. Drawing from the experience of others is advisable, however, to some extent difficult due to the specific uniqueness of many elements of knowledge management in enterprises resulting, for example, from the size of the organization. The study attempts to identify characteristic features of the solutions used in Poland, depending on the size of the enterprise and the nature of its activities. The survey used a questionnaire, which was addressed to the representatives of the top management of 105 enterprises. Based on the obtained results, the characteristics of the identified phenomena and trends were characterized and the limitations of the conducted study were indicated.

The Role of Knowledge Management Elements in the Improvement of the Faculty Members in Distance Education Universities) designing an appropriate model (

The Role of Knowledge Management Elements in the Improvement of the Faculty Members in Distance Education Universities) designing an appropriate model (

Use of online learning for continuing professional education and development by german audit companies

This paper presents results of an empirical research project on the status of Online Learning from the Perspective of German Audit Companies (Big4 and Next10). The theoretical basis links elements of knowledge management and professional service firms (cf. Kuhnel, 2002; Farkas – Kuhnel, 2016). Results are based on interviews performed by the authors and representatives of the firms. Conclusions on the future structure of Continuing Professional Education or Development initiatives may be drawn from the study.

Knowledge Management Systems in the Polish Private, State and Foreign Owned Companies

The importance of knowledge management for enterprises increased significantly in the recent years. In this paper one element of knowledge management will be considered, namely knowledge management systems (KMS). The main purpose of this paper is to compare the level of use of KMS between Polish private and state owned companies as well as foreign owned enterprises of different size. To measure intensity of use of particular KMS technologies research questionnaire has been created. The sample was selected from Kompass Poland database and more than 1200 questionnaires have been collected. Statistical analysis of differences between target sections was conducted by Mann-Whitney U test. Overall analysis of results showed that foreign owned companies feature greater intensity of use of KMS functions than Polish state owned and private owned enterprises. Detailed results indicated that small and medium Polish private companies utilize discussed systems to a far lesser extent. Nevertheless, large private companies feature higher intensity of use of 4 out of 5 examined KMS than large state owned enterprises.

Knowledge Transfer and Organizational Memory: An Events Perspective

Although there is substantial research on various elements of knowledge management in organizations, there is a gap in our understanding of how event organizations transfer knowledge. We address this gap using qualitative interview data and show in our results that knowledge transfer processes can be categorized into three distinct phases: 1)preevent, 2)event operations, and 3)postevent. Event managers and staff mostly transfer explicit knowledgepreevent; yet, tacit knowledge is transferred during theevent operations. However, tacit knowledge is rarely converted into explicit knowledge in theposteventphase, and organizational memory is largely underutilized. Practical implications are deduced, suggesting for event organizations to adopt a more strategic approach to knowledge transfer. We suggest that event management then operates more effectively in this fast-paced and knowledge-intensive business environment, and better integrates heterogeneous event staff, including both paid employees and event volunteers.

Desenvolvimento de um modelo de gestão do conhecimento em um núcleo de inovação tecnológica

<p>This article presents a knowledge management model in a <em>Núcleo de Inovação Tecnológica</em> (NIT - Technological Innovation Center), considering it as part of an interorganizational network. The object of study is the Coordination of Innovation and Technology Transfer of the Federal University of Sergipe. The methodological procedures characterize the research as applied, exploratory, and qualitative and the design adopted is the action-research method. The literature review points to opportunities for intervention based on the constructive elements of knowledge management: knowledge goals, identification, acquisition, development, dissemination, use, retention and evaluation of knowledge. The application of the proposed model involves the steps of mapping the processes of knowledge creation, diagnosis of knowledge management, definition of methods and tools in knowledge management, elaboration and execution of the action plan and evaluation of the knowledge management system. The results of the research present the mapping of the Coordination processes, the definition of the knowledge profile and the proposition of practices for the management of NIT knowledge variables. It is concluded that the implementation of the management of knowledge networks contributes to the effective fulfillment of the objectives of the Coordination of Innovation and Technology Transfer.</p>

Instrument development for assessing knowledge management of quality assurers in Rajabhat universities, Thailand

This research was conducted for the purpose of developing a valid and reliable instrument to evaluate knowledge management of quality assurance personnel in tertiary institutes. The literature review on knowledge management discovered that 15 items were used to classify 4 latent variables. From this literature review, a knowledge-management instrument was created. The content validity of the instrument was 0.70–1.00, and the internal consistency reliability of each latent variable was 0.82–0.89. The knowledge management instrument was used to collect data from 126 quality assurers in 40 Rajabhat universities using simple random sampling, with a response rate of 83.33 percent. The results of instrument quality analysis showed that the loading of total variables passed the criterion at 0.79–0.92 with an indicator reliability of 85 percent. Cronbach's alpha coefficient revealed each latent variable was valued at 0.784–0.904 with a reliability at 0.867–0.933, passing both convergent and discriminant validity tests. The analysis of the second order model showed a high level of prediction coefficient in 2 latent variables (knowledge dissemination and knowledge application), while the other 2 (knowledge conversion and knowledge acquisition) were at an average level. The total effect size of all variables, reflected via knowledge management elements, was significant at .01.

The specificity of knowledge management in the food industry in Poland

The article presents an analysis of the problems of knowledge management in the food industry in Poland, which was carried out on the basis of the results of the author’s own study. The study was conducted in the years 2007-2013. The research shows that businesses established in the food industry are actively involved in the use of knowledge management instruments including: elements, tools and all kinds of sources of cooperation. The company’s production processes use various sources of knowledge. It should be noted that outstanding cooperation takes place between customers and suppliers, as well as in external training. A weak interest of the surveyed enterprises in using the knowledge of the acquired business, and very insignifi cant cooperation with universities or research centres was discovered. Companies frequently acquire knowledge in trade relations, but also from specialist companies with an appropriate base which was also recognized as the most useful sources. The lack of cooperation with universities and research centres can attest to the impossibility of its use in practical applications in enterprises, or a lack of understanding of the benefi ts of this kind of cooperation. It is stated that, in the years 2007-2012, less than 2/3 of the surveyed enterprises of the food industry carried out activities related to the implementation of elements of knowledge management in the enterprise; internal training proved to be the most supportive in implementing acquisition and transfer of knowledge; more than half of the surveyed enterprises of the food industry spend funds on knowledge management, increasing them annually; surveyed companies noted the annual increase in the average level of fi nancial resources incurred for the management of knowledge in the years 2007-2011(except 2010).

Big data and knowledge management: a case of déjà vu or back to the future?

PurposeBig data clearly represent an important advance in information systems theory, but to describe it as “revolutionary” is premature. Similar technological breakthroughs, from online databases to ERP, were clearly modulated by advances in the organizational domain, including matters of structure, strategy and culture and arguably big data will be similar. The purpose of this paper is to encourage discussion of the wider implications of big data for the theory and practice of knowledge management.Design/methodology/approachThis is a conceptual study based on critical analysis of the relevant literatures including those of organizational studies and management, big data and knowledge management.FindingsThe literature of big data emphasizes the application of algorithms to pattern analysis and prediction, resulting in data-driven decision-making, with data being the creator of value in organizations and societies. This would appear to render obsolete previous depictions of the “data-information-knowledge” relationship and, in effect, spell the end of knowledge management. However, big data literature largely ignores the organizational dimension and, significantly, the importance of frameworks, strategies and cultures for big data. As all of these are present in the literature of knowledge management, it would seem that big data have a long way to go to catch up and qualify even as a sub-discipline. Indeed, on the evidence, big data may well have a future as a contributor to and/or an element of knowledge management. Even for this to happen, however, major advances are required across the spectrum of big data technologies.Research limitations/implicationsThis is a position paper written as the precursor for an empirical study.Originality/valueThe paper offers a critical literature-based and knowledge management perspective on big data while pointing out the common thread that runs through decades of advances in information systems technologies.

Relationship between determinants of organisational structure and knowledge sharing

The primary objective of current research is to analyse the determinants of organisational structure (formalisation, centralisation and integration) and its effects on knowledge sharing. In the era of contemporary management, organisations have accepted the significance of knowledge sharing and have realised the fact that knowledge sharing plays a vital role in the survival of organisations in the long term. Correlation and regression techniques were used for the analysis of data. The findings proved that formalisation and centralisation were negatively integrated and were positively associated with knowledge sharing. This study focused on the determinants of organisational structure towards knowledge sharing and should help to transform public sector institutes from traditional structure to knowledge-based structure using a lower degree of prescribed rules. The current study is only performed on one element of the knowledge management, thus the other elements of knowledge management may significantly exceed the benefits and directions for the development of public sector institutes.

Relationship between determinants of organisational structure and knowledge sharing

The primary objective of current research is to analyse the determinants of organisational structure (formalisation, centralisation and integration) and its effects on knowledge sharing. In the era of contemporary management, organisations have accepted the significance of knowledge sharing and have realised the fact that knowledge sharing plays a vital role in the survival of organisations in the long term. Correlation and regression techniques were used for the analysis of data. The findings proved that formalisation and centralisation were negatively integrated and were positively associated with knowledge sharing. This study focused on the determinants of organisational structure towards knowledge sharing and should help to transform public sector institutes from traditional structure to knowledge-based structure using a lower degree of prescribed rules. The current study is only performed on one element of the knowledge management, thus the other elements of knowledge management may significantly exceed the benefits and directions for the development of public sector institutes.

Elements of knowledge management in the improvement of business processes

The key role in process management is played by the systematic analysis, measurement and improvement of processes. The imperative of continuous introduction of changes in processes is the answer to the changing conditions of competition and the great dynamics in the expectations and preferences of customers. Information related to business process should be collected and formalized in order to improve the execution of processes. In connection with the above, it may be stated that the improvement of processes should be supported by the concept of knowledge management in the institutional sense where we refer to the structure of communication and information which enables the interaction between members of the organization. The purpose of the study is to present relations between process management and the concept of knowledge management, with particular attention being paid to the improvement of processes seen through the prism of knowledge resources. The execution of the objective formulated above made use of such research methods as research on the literature on the subject related to process management and knowledge management as well as the findings from the author’s own surveys conducted in 2015 among medium and lower management personnel in organizations improving processes.

Relación entre Plan Estratégico y el Aprendizaje Organizacional como Elemento de la Gestión del Conocimiento en las Instituciones de Educación Superior

Actualmente las empresas requieren generar un plan estratégico para dirigir y concentrar sus esfuerzos, en todos los ámbitos, para alcanzar aquellas metas que contribuyan a que las organizaciones se sustenten en el tiempo. En el caso de las Instituciones de Educación Superior (IES), es importante que planifiquen iniciativas estratégicas relacionadas con los sistemas y las capacidades del personal docente y administra- tivo para generar conocimiento que permita a las mismas permanecer en el tiempo. Este artículo analiza estrategias que pueden aplicar las IES para gestionar el conocimiento y alcanzar su visión, para eso se realiza una revisión bibliográfica de la relación existente entre la planificación estratégica y el aprendizaje organizacional como elemento de la gestión del conocimiento.

A Cloud-based Mobile System to Manage Lessons-learned in Construction Projects

Knowledge and experience are vital assets within the construction industry. Nevertheless, small and medium construction companies still have problems to transfer the knowledge acquired in their projects to the rest of the organization. Lessons-learned are elements of knowledge management that could help companies to improve this process, and therefore, their global performance. This research presents a cloud-based mobile shared workspace to support knowledge management in construction. The article presents the original system and the modifications made to it based on an initial evaluation by construction professionals. The main upgrades were to include a notification system, letting users know when an action is required from them, and to improve the synchronization process for a better offline experience on site. The evaluators considered these were essentials features to be able to use the system on site. The 2.0 version of the system was validated with construction experts. The article concludes that one of the most relevant features of the system is its capacity to save information on site without an internet connection for later synchronization. Also, the proposed cloud-based shared workspace is a feasible option to improve knowledge management in small and medium Chilean construction companies, mainly because of mobility, usability and investment-related factors.

Gestión del conocimiento: una perspectiva desde la gestión de la calidad y la gestión documental

<p>Gestionar el conocimiento que se produce durante el desarrollo de las actividades normales de una organización y lograr mejoras concretas son actividades que conducen a la obtención de ventajas competitivas. El sistema de gestión de la calidad basado en la norma ISO 9001:2008 contiene disposiciones que se pueden equiparar con elementos para la gestión del conocimiento; sin embargo, este sistema no tiene referencias explícitas para la gestión documental, necesaria para la gestión del conocimiento, ya que tarde o temprano el conocimiento termina codificado en algún tipo de documento. Este estudio examina las convergencias y complementariedades entre la gestión de la calidad según la norma ISO 9001:2008, la gestión del conocimiento de acuerdo con el informe UNE 412001:2008 y la gestión documental establecida en las norma ISO 30301:2011 y la guía ISO 15489-2:2001. Se identifican los aspectos relevantes que surgen de la comparación de estos tres sistemas de gestión y se proponen algunas directrices para su construcción simultánea en una organización.</p>