E-government Research Articles

Enterprise Architecture As An Enabler Of Digital Transformation In The Government Sector: Success Factors And Maturity Evaluation Methodology

Enterprise Architecture (EA) plays an important role as an enabler of digital transformation with strategic objectives, especially in digital government initiatives. Despite its potential, EA implementation in the public sector faces challenges such as complex organizational structures, diverse stakeholder interests, and regulatory constraints. This study aims to systematically review the literature to identify critical success factors that influence the success of EA implementation in government and propose a comprehensive maturity evaluation methodology. Using a systematic literature review of 48 studies published between 2018 and 2024, this research identifies key factors such as strategic alignment, governance, human resource capabilities, and stakeholder engagement as critical to achieving effective EA implementation. It also introduces an EA maturity evaluation model designed for the public sector to assess and improve EA practices. The citizen-centric aspect is the novelty of this research where the factors in this aspect characterize the implementation of EA in the digital government sector. The findings provide insights and academic contributions in expanding the study of EA in the public sector as well as providing practical guidance for government agencies to improve their EA maturity so that accelerated digital transformation can be achieved

Co-creating the future: participatory cities and digital governance

The digital revolution, fuelled by advancements in social media, Big Data, the Internet of Things and Artificial Intelligence, is reshaping our urban landscapes into ‘participatory cities’. These cities leverage digital technologies to foster citizen engagement, collaborative decision-making and community-driven urban development, thus unlocking new potentials while confronting emerging threats. Such technologies are empowering individuals and organizations in ways that were unimaginable just a few years ago. They do, however, introduce new risks and vulnerabilities that must be carefully managed. Hence, socio-technical innovation is urgently needed. In this connection, open-source technologies, participatory approaches and new forms of governance are becoming more popular and relevant. This theme issue looks into the tangible impacts of these technological advancements, with a focus on participatory cities. It aims to explain how digital tools are used in cities to tackle urban challenges, improve governance and promote sustainability. Through a collection of in-depth analyses, case studies and real-world examples, this issue seeks to offer a comprehensive understanding of the digital governance frameworks underpinning participatory cities. By offering a platform for multidisciplinary discourse, this theme issue endeavours to contribute to the broader narrative of shaping a more resilient, sustainable and democratic urban future in the digital age. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Computational diplomacy: how ‘hackathons for good’ feed a participatory future for multilateralism in the digital age

This article explores the role of hackathons for good in building a community of software and hardware developers focused on addressing global sustainable development goal (SDG) challenges. We theorize this movement as computational diplomacy: a decentralized, participatory process for digital governance that leverages collective intelligence to tackle major global issues. Analysing Devpost and GitHub data reveals that 30% of hackathons since 2010 have addressed SDG topics, employing diverse technologies to create innovative solutions. Hackathons serve as crucial kairos moments, sparking innovation bursts that drive both immediate project outcomes and long-term production. We propose that these events harness the neurobiological basis of human cooperation and empathy, fostering a collective sense of purpose and reducing interpersonal prejudice. This bottom–up approach to digital governance integrates software development, human collective intelligence and collective action, creating a dynamic model for transformative change. By leveraging kairos moments, computational diplomacy promotes a more inclusive and effective model for digital multilateral governance of the future. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Analysing macroscopic traffic rhythms and city size in affluent cities: insights from a global panel data of 25 cities

The world is undergoing a rapid process of urbanization. Currently, it is estimated that over 55% of the global population resides in urban areas, a figure projected to reach nearly 70% by 2050. This trend is accompanied by a spatial reorganization of human activities on a global scale, bringing about significant changes in mobility patterns and urban traffic management capabilities. Consequently, it is imperative to evaluate, on a broad scale, how city size influences traffic capacity. This study aims to analyse on-road traffic patterns using a diverse dataset comprising cities of varying population sizes, geographical extents and global locations. Specifically, we conduct an analysis encompassing 25 cities primarily situated in several European countries (France, Italy, Germany, Spain, Switzerland, and the United Kingdom), as well as in North America (Canada) and East Asia (Japan and Taiwan). Our findings shed light on how physical aspects related to urban form influence mobility patterns, offering insights for the implementation of more effective and sustainable traffic management policies. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Large language models (LLMs) as agents for augmented democracy

We explore an augmented democracy system built on off-the-shelf large language models (LLMs) fine-tuned to augment data on citizens’ preferences elicited over policies extracted from the government programmes of the two main candidates of Brazil’s 2022 presidential election. We use a train-test cross-validation set-up to estimate the accuracy with which the LLMs predict both: a subject’s individual political choices and the aggregate preferences of the full sample of participants. At the individual level, we find that LLMs predict out of sample preferences more accurately than a ‘bundle rule’, which would assume that citizens always vote for the proposals of the candidate aligned with their self-reported political orientation. At the population level, we show that a probabilistic sample augmented by an LLM provides a more accurate estimate of the aggregate preferences of a population than the non-augmented probabilistic sample alone. Together, these results indicate that policy preference data augmented using LLMs can capture nuances that transcend party lines and represents a promising avenue of research for data augmentation. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Mapping sidewalk accessibility with smartphone imagery and Visual AI: a participatory approach

Evaluating sidewalk accessibility is conventionally a manual and time-consuming task that requires specialized personnel. While recent developments in Visual AI have paved the way for automating data analysis, the lack of sidewalk accessibility datasets remains a significant challenge. This study presents the design and validation of Sidewalk AI Scanner, a web app that enables quick, crowdsourced and low-cost sidewalk mapping. The app enables a participatory approach to data collection through imagery captured using smartphone cameras. Subsequently, dedicated algorithms automatically identify sidewalk features such as width, obstacles or pavement conditions. Though not a replacement for high-resolution sensing methods, this method leverages data crowdsourcing as a strategy to produce a highly scalable, city-level dataset of sidewalk accessibility, offering a novel perspective on the city’s inclusivity; fostering community empowerment and participatory planning. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Co-designing transport models as a heuristic planning tool

Recently the transportation sector has witnessed several new technologically driven disruptions that have amplified the complexity of city planning and policymaking. Traditional well-established processes of decision-making in urban planning and transportation are proving insufficient to deal with this degree of complexity and uncertainty. This paper proposes an alternative approach, combining qualitative and normative urban design, with quantitative and predictive transport modelling. This requires urban designers and transport modellers to co-create goal-driven and agile transport models that act as a heuristic tool to guide planning decisions in early design stages. Heuristic modelling is informed by design optioning and vice versa in an iterative loop. A case study is presented to demonstrate how this approach is operationalized to study the impacts of automated vehicles on urban planning. Design workshops are used as a method to elicit responses from stakeholders, which are used to co-create the simulation models. This collaborative process grounds the research in real-world practice and enhances the communication of design proposals and research findings across disciplines. By integrating design thinking methods with agent-based transport simulations, this approach provides a better understanding of emergent effects in complex urban systems and improves stakeholder engagement in the planning process. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Artefact design and societal worldview

Technological artefacts are created in accordance with the values and worldviews of their designers. In operation, they act as a medium, facilitating and constraining human interaction with, and perception of, the world. When used on a large scale, they may lastingly affect societal ethos. If institutional structures of domination allocate the resources necessary for artefact design and development to some population groups over others, the direction and extent of such an effect may lead to increased disparity and inequity. While the direct influence of technology on opinion is well-studied, the evaluation of non-epistemic values, assumptions and presuppositions is a hurdle in the way of a deeper understanding of the large-scale effects of asymmetries in worldviews embodied by artefacts. Here, we show that artefacts have a strong potential to bias societal worldviews when they are distributed unevenly across the value spectrum. They can affect the clustering behaviour of agents with regard to worldview, both aiding and hindering intra- and inter-cluster diversity, depending on their distribution and frequency. Our findings underline the distributional sensitivity of worldview dynamics to institutional structures of domination. We highlight the importance of procedural interventions such as participatory design, which explicitly acknowledges existing asymmetries and redistributes power accordingly. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Fair voting outcomes with impact and novelty compromises? Unravelling biases in electing participatory budgeting winners

Participatory budgeting, as a paradigm for democratic innovations, engages citizens in the distribution of a public budget to projects, which they propose and vote for implementation. So far, voting algorithms have been proposed and studied in social choice literature to elect projects that are popular, while others prioritize a proportional representation of voters’ preferences, for instance, the rule of equal shares. However, the anticipated impact and novelty in the broader society by the winning projects, as selected by different algorithms, remains totally under-explored, lacking both a universal theory of impact for voting and a rigorous unifying framework for impact and novelty assessments. This article tackles this grand challenge towards new axiomatic foundations for designing effective and fair voting methods. This is through new and striking insights derived from a large-scale analysis of biases over 345 real-world voting outcomes, characterized for the first time by a novel portfolio of impact and novelty metrics. We find strong causal evidence that equal shares comes with impact loss in several infrastructural projects of different cost levels that have been so far over-represented. However, it also comes with a novel, yet over-represented, impact gain in welfare, education and culture. We discuss the broader implications of these results and how impact loss can be mitigated at the stage of campaign design and project ideation. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Cities beyond proximity

The concept of ‘proximity-based cities’ has gained attention as a new urban organizational model. Most prominently, the 15-minute city contends that cities can function more effectively, equitably and sustainably if essential, everyday services and key amenities are within a 15-minute walk or cycle. However, focusing solely on travel time risks overlooking disparities in service quality, as the proximity paradigm tends to emphasize the mere presence of an element in a location rather than bringing up more complex questions of identity, diversity, quality, value or relationships. Transitioning to value-based cities by considering more than just proximity can enhance local identity, resilience and urban democracy. Fostering bottom–up initiatives can create a culture of local care and value, while predominantly top–down governing strategies can lead to large inequalities. Balancing these approaches can maximize resilience, health and sustainability. This equilibrium has the potential to accompany sustainable growth, by encouraging the creation of innovative urban solutions and reducing inequalities. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Exploring legitimacy in a municipal budget decision in Switzerland: empirical insights into citizens’ perceptions

This study examines legitimacy in municipal budgeting decisions, focusing on input, throughput and output dimensions. Using data from four Swiss studies, we explore how citizens assess these dimensions across traditional and innovative decision-making processes and investigate the impact of different voting methods on legitimacy perceptions. Our findings reveal that in routine processes using traditional voting, legitimacy dimensions are considered collectively. Conversely, in innovative participatory budgeting, dimensions are judged separately, involving more active evaluation. Throughput legitimacy (perceived fairness) emerges as crucial in both contexts, while input and output legitimacy's importance varies by process type. The Method of Equal Shares voting system shifts focus towards procedural fairness, increases representation and is perceived as fairer than the traditional Greedy method. However, even fair processes cannot fully compensate for outcome dissatisfaction, highlighting the complex interplay of legitimacy dimensions. This research contributes to understanding legitimacy construction in municipal decision-making, offering insights into the relationship between voting methods and legitimacy perceptions. The findings have implications for policy-makers seeking to enhance the effectiveness and acceptance of budgeting processes. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Resisting technological inevitability: Google Wing’s delivery drones and the fight for our skies

Efforts to realize on-demand delivery drone networks present a stark example of how the technology industry seeks to dominate new markets, regardless of societal consequences. Analyzing the most advanced of these efforts—Google Wing’s operations in Australia since 2017—we identify the instrumental role of narratives of technological inevitability (of tech expansion, and societal adaptation) in catalyzing new sky-based commerce. Yet the interest of this case study lies in a twist. Google Wing’s rollout in Australia’s capital, Canberra, initially proceeded as a textbook example of tech expansion. However, citizen engagement and public governance dramatically intervened and, we argue, disrupted the logic of technological inevitability. This article is the first to analyze these dynamics, many of which originated with Bonython Against Drones (BAD), a community action group forged from those who first lived under Google’s food delivery drones. The article exposes the flawed logic of technological inevitability as the enabling force of tech expansion; characterizes the governance failures that help install corporate visions for public goods; animates the potentialities of communities living with new technologies; and identifies the sky itself, as both a public commons and a vital, living habitat, as a key future locus for participatory governance. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Empowering minorities and everyone in participatory budgeting: an agent-based modelling perspective

Currently, there are increasing attempts to better involve citizens in political decision processes. A successful approach in that regard has been participatory budgeting (PB), which allows citizens to propose projects and then decide how to distribute a given budget over them. Meanwhile, the literature on collective intelligence (CI) has also shown the ability of groups to solve complex problems. Thus, by combining CI and PB, it should be possible for citizens to identify problems and create their own solutions. In this article, we study this possibility by using agent-based models. Specifically, we first show that a system combining CI and PB produces solutions that strongly penalize minorities if the solution quality depends on group size. Then, we introduce an approach that can overcome this issue. Indeed, by using a common knowledge base for the storage of partial solutions, the quality of solutions of minorities can benefit from the work of the majority, thereby promoting fairness. Interestingly, this approach also benefits majorities, as the quality of their solutions is further improved by the work of the minorities, thus reaching better solutions for everyone. This stresses the potential and importance of an open innovation approach, which is committed to information sharing. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Participatory design based on opinion pooling

We focus here on methods for locating future urban development, ranging from entire towns to site designs. These methods articulate the urban design problem in terms of a series of factors pertaining to different measures of land suitability that are represented as spatial surfaces or maps. In realistic problems, these factors inevitably conflict with one another, and we thus define various design methods that enable us to select optimal locations for development based on weighting these factors in different ways. We begin with methods for resolving conflicts between the suitability maps using simple averaging with equal weights and then introduce methods for representing the interactions between the factors as a hierarchy for how these factors can be related to each other following an order for their differential weighting. We then generalize this method to ways in which a variety of individual experts can pool their knowledge of the problem to achieve a consensus solution using a process of group dynamics. The implication is that these kinds of dynamics might be used to enable effective public participation where conflicts between opinions can be resolved collectively. We are currently exploring this through methods of geodesign where networks of stakeholders, planners and designers can be brought together to solve these problems both empirically as well as formally. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Authoritarian Surveillance and Public Support for Digital Governance Solutions

This study investigates factors influencing support for digital governance solutions and compares this support between autocracies and democracies. We conduct survey experiments in Russia, Germany, Turkey, the United States, and Estonia, and find that awareness of potential misuse of digital governance tools by the government reduces support. Importantly, while this effect has previously been documented for China, we find it irrespective of regime type for an autocracy, a hybrid regime and three democracies. Individuals relying on government-controlled information sources are more likely to endorse digital governance tools. Our study challenges prior findings by indicating that gaps in public service quality do not boost support. Instead, satisfaction with government services correlates with trust in the government’s capacity to implement digital governance solutions.

No one-size-fits-all: Multi-actor perspectives on public participation and digital participatory platforms

This paper explores the perspectives of different urban actors regarding public participation in the context of the increasing incorporation of digital technologies and urban platforms. The study is based on three workshops with local governance actors, six semi-structured interviews with academics in the fields of public participation and digital technologies and a citizen survey with 260 respondents. The results provide multi-perspective insights into the challenges of participatory processes and are synthesized into three contributions: (i) guidelines for effective public participation, including factors that encourage or discourage citizen engagement; (ii) guidelines for designing participatory platforms, highlighting specific features that promote digital engagement (i.e. social media, gamification and user-friendly interfaces), and (iii) a typology of digital participation platforms to connect the diverse needs of actor groups with the various possibilities provided by new technologies. The guidelines provide concrete recommendations to support both urban practitioners and interface designers in designing participatory strategies and platforms, respectively. Recognizing that there is no-one-size-fits-all platform, the typology provides a framework for the assessment and further development of digital platforms for public participation. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Complex systems perspective in assessing risks in artificial intelligence

In this article, we identify challenges in the complex interaction between artificial intelligence (AI) systems and society. We argue that AI systems need to be studied in their socio-political context to be able to better appreciate a diverse set of potential outcomes that emerge from long-term feedback between technological development, inequalities and collective decision-making processes. This means that assessing the risks from the deployment of any specific technology presents unique challenges. We propose that risk assessments concerning AI systems should incorporate a complex systems perspective, with adequate models that can represent short- and long-term effects and feedback, along with an emphasis on increasing public engagement and participation in the process. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Addressing the urban congestion challenge based on traffic bottlenecks

Historically, urban congestion and street life quality depended on city network hierarchies, shaped by land use and street layout. Yet navigation apps have shifted focus to travel time as the key route selection factor, challenging traditional urban structures. We review the development of an innovative approach to urban traffic management that leverages real-time data for the identification and analysis of traffic bottlenecks. This approach, combined with urban planning, aims to improve traffic flow and tackle modern urban challenges. It includes real-time bottleneck detection and cost, congestion analysis and designing a decentralized traffic management system that can serve planners. Based on complex system principles, it promises dynamic traffic optimization, merging urban planning with digital advancements. The research demonstrates the potential of different applications of the proposed methodologies to predict significant congestion from early bottleneck formation, offering urban planners a powerful toolset for reasserting their role in shaping the urban experience. This article posits that a nuanced understanding of traffic dynamics, coupled with advanced traffic management technologies, can restore the influence of urban planning in the digital era, fostering more liveable, equitable and efficient urban environments. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Navigating the cohesion-diversity trade-off: understanding the role of facilitators in co-creation using agent-based modelling

In the domain of participatory research and co-creation, understanding the dynamic interplay between group cohesion and diversity is pivotal for fostering innovation. While diversity fuels the generation of novel ideas, cohesion ensures these ideas are effectively synthesized and implemented. This study aims to explore the nuanced role that facilitators play in navigating the balance between cohesion and diversity, particularly in groups characterized by pronounced faultlines. Employing agent-based modeling, the study examines how facilitators affect the cohesion-diversity nexus. The findings reveal a complex facilitator’s paradox. While facilitative actions can successfully enhance group cohesion by mitigating the negative effect of faultlines, such efforts often inadvertently reduce the within-group diversity that is crucial for sparking innovative outcomes. These findings challenge the conventional view of faultlines as merely divisive and underscore the intricate role of facilitators in modulating group dynamics. This research discusses a novel framework for dynamic facilitation strategies, emphasizing the need for facilitators to skillfully balance cohesion and diversity. This framework not only enriches the theoretical understanding of group facilitation but also offers practical insights for optimizing collaborative innovation in diverse settings. This article is part of the theme issue ‘Co-creating the future: participatory cities and digital governance’.

Does mobile government become an administrative burden for older adults?

PurposeThe study explores how mobile governance affects the administrative burden on older adults, focusing on learning, psychological and compliance costs.Design/methodology/approachUsing attribution theory, the research employs a quantitative research design, utilizing surveys to gather data from 516 older adults across three cities in China: Quzhou, Wuhan and Shanghai. The study examines how intrinsic factors and extrinsic factors of m-government interfaces impact older adults’ administrative burden.FindingsPerceived complexity increases learning, psychological and compliance costs for older adults. Personalization and high-quality information decrease these costs, enhancing user satisfaction. Visual appeal decreases anxiety and psychological costs.Originality/valueThis research links attribution theory with m-government’s administrative burden on older adults, offering new insights into optimizing m-government to serve older adults better.