The opinions expressed in this article are those of the author and do not necessarily represent the positions of Orange. The internet offers an ever richer choice of digital services delivered via telecommunication networks that are overall of great benefit to consumers in terms of choice, but that require the updating of the current legal framework to ensure effective customer protection and to preserve the public interest, especially concerning such transverse issues as transparency, non-discrimination, security and privacy. The market is in transition, notably for voice and messaging services, with an increasing number of services such as those provided by “Over The Top” (OTT) internet players, existing alongside traditional services still provided by telecoms operators and other services that result from partnerships between telcos and OTT providers or might even be produced by telcos in an OTT like fashion. The time when there was a clear distinction between electronic communication services (ECS), as produced by telcos, and information society services (ISS), only produced by OTTs, is over. The old rules are no longer adequate and yet still apply, while new issues are not addressed and require action. This is why it is now important for the legislative framework and regulatory practices to embrace this phase of development. The European Commission has acknowledged the need for reforms and now needs to adopt a comprehensive approach to this task in order to fulfil the promise of creating the right conditions to stimulate growth in the digital market in Europe. The starting point for the reforms should be the creation of a digital services category with the reclassification of traditional communication services, followed by the reorganisation of the associated obligations such as transparency and non-discrimination, security, privacy, data retention, emergency services, interoperability and portability. Hence, digital services would be subject to a common set of rules enshrined in a new horizontal European legislation, whichever the provider or the technology used. Such an approach should be preferred to sector specific rules. This new horizontal text should be combined with the review of the current electronic communications framework to limit it to Electronic Communication Networks (ECN) and Internet Access Services (IAS), excluding all other communication services, such as traditional telephony, that could then be covered by the new horizontal instrument, as would VoIP telephony. An assessment of the impact of these changes on the Framework Directives and other related regulations shows that they would lead to welcome clarification and updates. This paper recommends a new classification of digital services and proposes principles that should drive the reorganisation of associated obligations. It provides a future structure for clear and effective provisions supporting consumer protection, the defence of public interests and fair competition.
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