Electronic Commerce Research Research Articles

Multilingual topic evolution and comparative analysis for electronic commerce research: A combination of BERTopic and SBERT

Electronic commerce (EC) has become the most critical business activity in the world. China has become the world’s largest market for EC. Over the past three decades, numerous researches have examined the current status of the development of monolingual EC research in specific scenarios. However, the paradigm shift in EC development through the analysis of the dynamic evolution of semantic information has not yet been examined, and the distinctions and connections between multilingual EC studies have not yet been established. This study analyzed 16,207 English and 17,850 Chinese EC-related articles from the Web of Science database and CNKI by combining the BERTopic topic model and SBERT sentence embedding-based similarity computations. The results reveal the distributions of global and local topics in the English and Chinese EC literature, analyze the semantic intricacies of topic convergence and evolution across continuous time, as well as the distinctions and connections between English and Chinese topics. Finally, the evolutionary patterns and life cycle of three crucial English and Chinese topics are explored respectively, including their emergence, development, maturity, and decline. Overall, this study provides a comprehensive overview of EC studies from a topic perspective.

Over a Decade of Social Commerce: A Bibliometric Analysis

Social commerce, a fairly new concept in the world of marketing has gained a lot of momentum in the last few years. Considered as a subset of e-commerce, it is an emerging area of research and this article aims to investigate the developments and trends in research on social commerce. Using bibliometric analysis, a detailed study of the research on social commerce from 2009 to 2021 has been conducted. Performance analysis and science mapping have been done on a total of 530 articles available in the Scopus database on social commerce. Data selection was performed following the Preferred Reporting Items for Systematic Reviews process. The descriptive analysis revealed that N. Hajli is the most prolific author and China is the most prolific country with the highest number of publications in the field of social commerce. Based on the h-index, the International Journal of Information Management and Electronic Commerce Research and Application were found to be the most impactful journals. The cluster analysis identified social commerce constructs, antecedents and consumer behaviour as the most trending themes. The study makes for a better understanding of the development in social commerce for both researchers and marketers. There is a lot of scope for research in this filed as international collaborations are increasing and new trends are emerging. This study uses one of the latest review techniques, that is, bibliometric analysis to study social commerce covering the longest period of research in the field, that is, from 2009 to 2021.

Electronic Commerce Research during the COVID-19 Pandemic: A Bibliometric Analysis

The COVID-19 pandemic has resulted in a significant shift towards electronic commerce (e-commerce), as people have turned to various methods of e-commerce to deal with imposed mobility restrictions. This paper provides a bibliometric analysis of the research conducted in the field of e-commerce, focusing on studies related to the COVID-19 pandemic. The study aims to identify the key features, most influential papers, prevalent themes and methodologies, and the relationship between the terms used in the relevant publications. The data for the analysis was obtained from the Scopus database and consisted of 629 English-language research papers, book chapters, and review papers published between August 2020 and December 2022. BibExcel and VOSviewer software tools were utilized to assist with the selection of relevant information, perform the bibliometric analysis, and generate graphical representations of the results. The analysis indicates that China was the most productive geographical region, with the United States and India following closely behind. Sustainability journal from Switzerland was found to be the most productive in the field, followed by Frontiers in Psychology and the Journal of Retailing and Consumer Services. Bina Nusantara University in Indonesia was identified as the most productive institution, with Bucharest University of Economic Studies in Romania and Zhejiang University in China following closely behind. The most influential paper was found to be by Kim (2020), followed by Dannenberg et al. (2020), and Tran (2021). To address the limitations in the current literature, future research can undertake a comparative study of the impact of the COVID-19 pandemic on the field of e-commerce over time, as well as analyze the dominant themes both prior to and post-pandemic. Investigating the correlation between disruptive events like the COVID-19 pandemic and the factors that drive e-commerce adoption constitutes a worthy and captivating field for future research.

Acknowledgment to the Reviewers of Journal of Theoretical and Applied Electronic Commerce Research in 2022

High-quality academic publishing is built on rigorous peer review [...]

Acknowledgment to Reviewers of Journal of Theoretical and Applied Electronic Commerce Research in 2021

Rigorous peer-reviews are the basis of high-quality academic publishing [...]

The impact of buyer shopping orientations and demographic factors on the purchasing for different product types- in the context of online shopping

The impact of buyer shopping orientations and demographic factors on the purchasing for different product types- in the context of online shopping

Understanding Inconsistent Employee Compliance with Information Security Policies Through the Lens of the Extended Parallel Process Model

A key approach in many organizations to address the myriad of information security threats is encouraging employees to better understand and comply with information security policies (ISPs). Despite a significant body of academic research in this area, a commonly held but questionable assumption in these studies is that noncompliance simply represents the opposite of compliance. Hence, explaining compliance is only half of the story, and there is a pressing need to understand the causes of noncompliance, as well. If organizational leaders understood what leads a normally compliant employee to become noncompliant, future security breaches might be avoided or minimized. In this study, we found that compliant and noncompliant behaviors can be better explained by uncovering actions that focus not only on efficacious coping behaviors, but also those that focus on frustrated users who must sometimes cope with emotions, too. Employees working from a basis of emotion-focused coping are unable to address the threat and, feeling overwhelmed, focus only on controlling their emotions, merely making themselves feel better. Based on our findings, organizations can enhance their security by understanding the “tipping point” where employees’ focus likely changes from problem-solving to emotion appeasement, and instead push them into a more constructive direction.Yan Chen is an associate professor at Florida International University. She received her PhD in management information systems from University of Wisconsin–Milwaukee. Her research focuses on information security management, online fraud, privacy, and social media. She has published more than 30 research papers in refereed academic journals and conference proceedings.Dennis F. Galletta is a LEO awardee, fellow, and former president of the Association for Information Systems and professor at University of Pittsburgh since 1985. He has published 108 articles and four books. He is a senior editor at MIS Quarterly and an editorial board member at the Journal of Management Information Systems, and has been on several other boards.Paul Benjamin Lowry is the Suzanne Parker Thornhill Chair Professor in Business Information Technology at the Pamplin College of Business at Virginia Tech. He has published more than 135 journal articles. His research areas include organizational and behavioral security and privacy; online deviance and harassment, and computer ethics; human–computer interaction, social media, and gamification; and decision sciences, innovation, and supply chains.Xin (Robert) Luo is Endowed Regent’s Professor and full professor of MIS at the University of New Mexico. His research has appeared in leading information systems journals, and he serves as an associate editor for the Journal of the Association for Information Systems, Decision Sciences Journal, Information & Management, Electronic Commerce Research, and the Journal of Electronic Commerce Research.Gregory D. Moody is currently Lee Professor of Information Systems at the University of Nevada Las Vegas, and director of the cybersecurity graduate program. His interests include information systems security and privacy, e-business, and human–computer interaction. He is currently a senior editor for the Information Systems Journal and Transactions on Human-Computer Interaction.Robert Willison is a professor of management at Xi’an Jiaotong–Liverpool University. He received his PhD in information systems from the London School of Economics. His research focuses on insider computer abuse, information security policy compliance/noncompliance, software piracy, and cyber-loafing. His research has appeared in refereed academic journals such as MIS Quarterly, Journal of the Association for Information Systems, Information Systems Journal, and others.

20 years of Electronic Commerce Research

2021 marks the 20th anniversary of the founding of Electronic Commerce Research (ECR). The journal has changed substantially over its life, reflecting the wider changes in the tools and commercial focus of electronic commerce. ECR’s early focus was telecommunications and electronic commerce. After reorganization and new editorship in 2014, that focus expanded to embrace emerging tools, business models, and applications in electronic commerce, with an emphasis on the innovations and the vibrant growth of electronic commerce in Asia. Over this time, ECR’s impact and volume of publications have grown rapidly, and ECR is considered one of the premier journals in its discipline. This invited research summarizes the evolution of ECR’s research focus over its history.

Retraction Note to: Bibliometric study of Electronic Commerce Research in Information Systems & MIS Journals

This article has been retracted. Please see the Retraction Notice for more detail: https://doi.org/10.1007/s11192-020-03818-6.

Publisher’s Note: Continued Publication of Journal of Theoretical and Applied Electronic Commerce Research by MDPI

The Journal of Theoretical and Applied Electronic Commerce Research (JTAER) was launched in 2006 and published over the past fourteen years by the University of Talca [...]

Editorial: Becoming Part of our Team

We have a few vacancies in the Journal of Theoretical and Applied Electronic Commerce Research (JTAER) starting in 2020[…]

Editorial: How to Prevent, Detect and Control Common Method Variance in Electronic Commerce Research

Many empirical studies submitted to the Journal of Theoretical and Applied Electronic Commerce Research make use of questionnaire instruments to collect data.[...]

Editorial: What is Expected of your Paper Manuscript Submission?

The main objective of the Journal of Theoretical and Applied Electronic Commerce Research (JTAER) is to publish the results of high quality original and innovative research concerning electronic commerce and related fields, both theoretical and applied. The field of electronic commerce is understood as an inherently interdisciplinary area of research and practice, having an investigative and analytic purpose. Electronic commerce objectives include the study of the phenomena related to practices and processes enabled by communications, Web and mobile technologies in private and public organizations, as well as, social, legal, educational and cultural issues, and information privacy and security, among many other relevant topics of interest in this rapidly changing field. Therefore, electronic commerce includes components of different fields, such as, computer science, psychology, economics, organizational theory, management, sociology, and the natural sciences, among others. However, the main topic of a paper should always be fully related to the electronic commerce field in order to be within the scope of JTAER.

How to derive causal insights for digital commerce in China? A research commentary on computational social science methods

Abstract The transformation of empirical research due to the arrival of big data analytics and data science, as well as the new availability of methods that emphasize causal inference, are moving forward at full speed. In this Research Commentary, we examine the extent to which this has the potential to influence how e-commerce research is conducted. China offers the ultimate in data-at-scale settings, and the construction of real-world natural experiments. Chinese e-commerce includes some of the largest firms involved in e-commerce, mobile commerce, social media and social networks. This article was written to encourage young faculty and doctoral students to engage in research that can be carried out in near real-time, with truly experimental or quasi-experimental research designs, and with the clear intention of establishing causal inferences that relate the precursors and drivers of observable outcomes through various kinds of processes. We discuss: the relevant data sources and research contexts; the methods perspectives that are appropriate which blend Computer Science, Statistics and Econometrics, how the research can be made relevant for China; and what kinds of findings and research directions are available. This article is not a tutorial on big data analytics methods in general though, nor does it cover just those published works that demonstrate big data methods and empirical causality in other disciplines. Instead, the empirical research covered is mostly taken from Electronic Commerce Research and Applications, which has published many articles on Chinese e-commerce. This Research Commentary invites researchers in China and the Asia Pacific region to expand their coverage to bring into their empirical work the new methods and philosophy of causal data science.

Customer Satisfaction in Mobile Service Quality: Evidence from Hanoi and Ho Chi Minh City’s Officers

This study explores the factors influencing the quality of telecommunication services in Hanoi and Ho Chi Minh City. By conducting an online survey of 413 office workers, the results indicate that among the five components of the perceived quality of telecommunications services, reliability, assurance, and empathy are Key factors affecting consumer satisfaction in Hanoi and Ho Chi Minh City. The findings of this research help mobile service providers to understand how consumers perceive the quality of mobile services. Thus, mobile service providers would effectively design marketing strategy to improve customer loyalty as well as enter new markets.
 Keywords: Mobile service, service quality, online survey, empirical study, Vietnam.
 References
 [1] Boohene, R., & Agyapong, G., “Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana)”, International Business Research, 4 (2011) 1, 229-240.[2] Leelakulthanit, O., & Hongcharu, B., “Factors that impact customers satisfaction: Evidence from the Thailand mobile cellular network industry”, International Journal of Management and Marketing Research, 4 (2011) 2, 67-76.[3] Eugenia Y. Huang, Sheng-Wei Lin, Ya-Chu Fan, “M-S-Qual: Mobile service quality measurement”, Electronic Commerce Research and Applications, 14 (2015), 126-142, http://dx.doi.org/10.2016/j.elerap.2015.01.003[4] Omotayo, O., & Abiodun, A., “Service quality, value offer, satisfaction, and loyalty: An empirical relationship in the Nigerian telecom industry”, Contemporary Management Research, 5 (2011) 2, 14-23.[5] Lee, Roy Chun, “Telecommunications in Vietnam”, Chung-Hua Institution for Economic Research (CIER). Chinese Taipei WTO Center, C.20 (2011), p.1.[6] Agarwal, S., M. Erramilli, et al., “Market orientation and performance in service firms: role of innovation”, Journal of Services Marketing 17 (2003) 1, 68-82.[7] Agyapong, G., “The effect of service quality on customer satisfaction in the utility industry: A case of Vodafone (Ghana)”, International Journal of Business and Management, 6 (2011) 5, 203-210. http://dx.doi.org/10.5539/ijbm.v6n5p203[8] Yee, R. W. Y., Yeung, A. C. L. & Cheng, T. C. E., “An empirical study of employee loyalty, service quality and firm performance in the service industry”, International Journal of Production Economics, 124 (2010) 1, 109-120. http://dx.doi.org/10.1016/j.ijpe.2009.10.015[9] Le The Gioi and Nguyen Minh Duan, “Improving the competitiveness of VMS-MOBIFONE on mobile communication market”, Journal of Science and Technology, University of Da Nang, 2 (2007) 19, 68-72.[10] Dinh Thi Hong Thuy, “Research the factors affecting on the decision for mobile telecommunications of students in Ho Chi Minh City”, Master Thesis, (2008).[11] Le Thi Tuyet Trinh, “Research the customer satisfaction in using Vinaphone mobile service in Binh Dinh province”, Master Thesis, 2012.[12] Bui Van Trinh and Luu Ngoc Mai Anh, “Research the customer satisfaction in using Viettel mobile service in Hai Giang province”, Master Thesis, 2013.[13] Pizam, A., Ellis, T., “Customer satisfaction and its measurement in hospitality enterprises”, International Journal of Contemporary Hospitality Management 11 (1999) 7, p. 326-339, http://dx.doi.org/10.1108/09596119910293231[14] A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, “A Conceptual Model of Service Quality and Its Implications for Future Research”, The Journal of Marketing, Vol. 49, No. 4 (1985), pp. 41-50[15] Cronin Jr, J. J., & Taylor, S. A. “SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality”. The Journal of Marketing, 58 (1994). 125-131.[16] Aydin, S. and G. Ozer, “National Customer Satisfaction Indices: An Implementation in the Turkish Mobile Telephone Market”, Marketing Intelligence and Planning, 23 (2005) 5, 486-504.[17] Mishra, R.C and Sandilya, A., Reliability and Quality Management, New Age International Publishers, 2009.[18] Torsten J. Gerpott, Ilknur Bicak, “Telecommunication service choice and use among migrants: The case of German-Turkish consumers”, Computers in Human Behavior, 6 (2016), 584-596, http://dx.doi.org/10.2016/j.chb.2016.03.018[19] Uddin, M. B., Akhter, B., “Customer satisfaction in mobile phone services in Bangladesh: A survey research”, Management & Marketing X (1) (2012), 20-36.

LÝ DO CẢN TRỞ KHÁCH HÀNG SỬ DỤNG DỊCH VỤ NGÂN HÀNG TRỰC TUYẾN (INTERNET BANKING) - MỘT NGHIÊN CỨU TẠI TP. HCM

LÝ DO CẢN TRỞ KHÁCH HÀNG SỬ DỤNG DỊCH VỤ NGÂN HÀNG TRỰC TUYẾN (INTERNET BANKING) - MỘT NGHIÊN CỨU TẠI TP. HCM

Editorial: Journal of Theoretical and Applied Electronic Commerce Research - CiteScore Metric from Scopus

This is the third issue of the thirteenth volume of the Journal of Theoretical and Applied Electronic Commerce Research (JTAER). In this editorial we present you the CiteScore metrics from Scopus. We are continuously monitoring different quantitative metrics and we have observed that the CiteScore of JTAER has steadily increased between 2012 and 2017. The citations used for its calculation come from a variety of journals that are indexed by the Scopus (Elsevier) database. However, the number of these journals are also indexed by the Thomson Reuters (now Clarivate Analytics) in the following databases: Science Citation Index (SCI), Social Sciences Citation Index (SSCI), and the Arts and Humanities Citation Index (AHCI).

Assessing Usability of Wealth Management Portals using Neurophysiological Tools: Eye-tracking and fNIRS Study

Assessing Usability of Wealth Management Portals using Neurophysiological Tools: Eye-tracking and fNIRS Study

Analyzing the Academic Research Trends by Using University Digital Resources: A Bibliometric Study of Electronic Commerce in China

Technology plays a vital role in every field of life especially in business and education. Electronic commerce (EC) begins in the year of 1991 right after internet was introduced for commercial use [1]. It is known to be the 12th five years' plan (2011 to 2015) of Chinese Ministry of Industry and Information Technology. The main objective of this study is to highlight the latest academic research trends on different topics or themes of EC in China by using university digital resources that is digital library. In order to obtain these latest academic trends, we have conducted bibliometric study and collected data from digital library for last six years i.e. from 2010 to 2015. The main motivation to choose this research topic and China was the worldwide reputation of this country, as top EC country in the world due to its high number of online users, and also impact of five years' Chinese government EC plan and policy. So, due to these facts we have established our research questions related to EC research trends in China to explore the answer of our Research Question: What are the latest research trends in the field of electronic commerce in China since 2010? As we wanted to know the answer thus we collected data through digital library and analyzed them fully to get a brief outlook about this EC trend. Result showed that a lot of research was already conducted on EC topics in China on different themes during the said duration. We can conclude that, this research trends showed that EC is a potential research field in China due to government five year EC policies or plan and to promote IT culture in Chinese society. This research provides guideline to the government IT policy makers and also academia researcher to be more focused on few topics or themes, where China is lacking behind, as leading EC country in the world.

Countries Collaboration and Research Themes in EC Research

This study identified 19,831 publications on electronic commerce (EC) research during 1996-2012, based on the all subject categories of SCIE and SSCI. Using a bibliometric analysis, this study analyzed countries/territories productivity and collaboration, author keywords and keywords plus. A few meaningful views of global trends of EC research were revealed. First, China, USA and UK were the top 3 most productive countries. The USA took the central position of collaboration network and USA-China, USA-Canada and USA-South Korea are the main international collaboration relationship. Second, internet, security and trust were the top 3 author keywords over the years. Third, the keywords plus of model have become more prevalent since 2006, indicating more attention is paid to the research methods of EC-related topics. Overall, the findings of this study reveal global trends and directions for EC researchers and practitioners