Efficient Delivery Of Public Services Research Articles

Fiscal Devolution and Healthcare Accessibility A Case Study of Homa Bay County

Fiscal devolution has gained prominence as a policy approach in many developing countries, aiming to enhance healthcare accessibility. This study focused on the influence of Fiscal devolution on healthcare accessibility in Homabay County. The study employed a mixed-methods approach to assess the impact of fiscal devolution on public sector efficiency, combining quantitative data analysis and qualitative observations. With an emphasis on metrics like service quality, punctuality, and accessibility, quantitative data were gathered via questionnaires and administrative records. Key stakeholders, such as representatives of the local government, prominent members of the community, and recipients of services, were interviewed in-depth and participated in focus groups to get qualitative data. The data were analyzed using appropriate SPSS version 27 statistical techniques and thematic analysis to identify patterns and relationships. Results showed that fiscal devolution had both positive as well as negative effects on healthcare accessibility in Homabay County, underlining the importance of effective local government and resource allocation processes. Preliminary data indicate that fiscal devolution in Homabay County has had a mixed effect on healthcare accessibility. On one hand, decentralization has empowered local authorities to make decisions tailored to local needs, resulting in improved service responsiveness and community engagement. On the other hand, challenges related to inadequate financial resources, capacity constraints, and intergovernmental coordination have hindered the efficient delivery of public services. Effectiveness of fiscal devolution largely depends on the presence of effective local governance structures, transparent resource allocation mechanisms, and capacity building initiatives.

Efektivitas Transformasi Organisasi dan Manajemen Pemerintahan Serta Masyarakat yang Partisipatif Menuju Pelayanan Publik Unggul

The transformation of government organizations is necessary to improve government performance. To achieve excellent public services, the community also plays an important role because the community is not only limited to receiving services but also as active partners in the process of planning, implementing, and evaluating policies. This research aims to describe the effectiveness of organizational transformation and government management in achieving excellent public services. The study will consider the impact of community participation in designing and improving policies as well as public services. This research uses descriptive qualitative methods and employs a questionnaire survey method as a research instrument. Qualitative research is a type of research that produces analysis without using statistical procedures or other quantitative methods. The results of this research indicate that organizational transformation and government management can improve the effectiveness and efficiency of public service delivery, while community participation can enhance the quality of public services. Active community participation in decision-making processes and government policy implementation allows the community to participate, provide input, and influence policy processes. Therefore, both factors must work simultaneously and support each other to realize excellent public services.

IMPLEMENTATION OF NATIONAL POLICE CLEARANCE SYSTEM BY THE PHILIPPINE NATIONAL POLICE

This study presents an analysis of the shift from local police clearance to a centralized national police clearance system in the Philippines, implemented by the Philippine National Police (PNP). The study examines the rationale behind the transition, the process of implementation, and the potential impact on law enforcement and public service delivery. Through the use of a qualitative methodology and in-depth interviews with PNP Officials, the study explores subjective experiences. The findings provide insights into the challenges and opportunities associated with the adoption of a national police clearance system. Ongoing initiatives including continuous NPCS training, active clients feedback, and assessments, are encouraged in order to maintain efficacy. To sum up, the shift to centralized national police clearance represents a critical advancement in modernizing application process of police clearance and fostering efficient public service delivery in organizations such as the PNP. KEYWORDS: National Police Clearance, Philippine National Police, Law Enforcement, Public Service, Implementation

Legal regulation of inter-municipal cooperation in European countries

The subject. Financial relations between municipal entities represent a crucial mechanism for enhancing the efficiency of public service delivery in European countries. Collaborative efforts among municipalities can lead to cost savings and the utilization of economies of scale. This is particularly prominent in countries with a high number of small municipalities. This article aims to identify effective forms of financial activities among municipalities across various cooperation domains and assess the applicability of international experience in the context of the Russian Federation.Methodology. This study analyzes various organizational forms of inter-municipal cooperation, drawing insights from different countries, including Switzerland (associations of districts and cantons), Slovakia (joint municipal institutions, municipal associations, associations of legal entities), and France (syndicates and districts). Special attention is paid to the experience of inter-municipal cooperation in Slovakia, where it is not only a vital component of local government but also a tool for project management, often funded by external sources.The main results, scope of application. The analysis of international experience in inter-municipal cooperation reveals diverse organizational models, each tailored to specific local contexts. Based on this analysis, the authors propose amendments and enhancements to Russian legislation. Implementation of these suggestions could enhance the efficiency of interactions among Russian municipal entities, improve planning capabilities, enhance labor productivity, and optimize public service expenditure.Conclusions. Inter-municipal cooperation, as demonstrated by various international models, offers valuable insights for Russia. Adapting and implementing lessons from abroad can lead to improved governance and resource allocation, ultimately resulting in enhanced service delivery and cost-effectiveness for the benefit of the Russian population.

Analysis of the management of the municipal undertakings of the Visegrad Group in the period 2017–2021

In our research we look at the efficiency of public service delivery. The Covid19 pandemic in 2020 and the Russian-Ukrainian conflict in 2022 challenge not only profit-oriented corporations but also budget-based organizations. The sustainable operation of municipal undertaking is of paramount importance, as municipalities manage public funds, and their activities have an impact on society as a whole. The aim of the study is to examine the liquidity and profitability situation and capital structure of municipal companies in the Visegrad countries. The method of analysis consists in categorising the indicators based on the literature and presenting the distribution of these data. The study is based on panel data from 2017 to 2021. An important finding of the study is that Czech companies have the best governance indicators of all the countries studied.

Linking local collaborative governance and public service delivery: mediating role of institutional capacity building

Collaborative governance has received attention among scholars and practitioners for resolving governance issues across the globe. The government of Pakistan emphasizes local collaborative governance practices for resolving complex local problems through efficient public service delivery. This research is planned to examine the impact of local collaborative governance on public service delivery, institutional capacity building and how local collaborative governance influences public service delivery through the mediating mechanism of institutional capacity building. Using collaborative governance theory and collecting data from multisector organizations in the context of Pakistan, the results of this study revealed that local collaborative governance is significantly related to the dimensions of public service delivery and institutional capacity building. This research findings revealed that local collaborative governance engenders public service delivery through the dimensions of institutional capacity building including service capacity, evaluative capacity, and M&O capacity.

ANALISIS URGENSI PELATIHAN DALAM PENGEMBANGAN KOMPETENSI APARATUR SIPIL NEGARA (ASN) DI PENGADILAN NEGERI GUNUNGSITOLI


 
 
 
 Abstract. This research investigates the imperative need for training in enhancing the competencies of Civil Servants (ASN) within the Gunungsitoli District Court. Competency development among ASN is a critical aspect of ensuring effective and efficient public service delivery. Through a comprehensive analysis, this study assesses the current competencies of ASN, identifies skill gaps, and evaluates the role of training programs in addressing these gaps. The research also explores the impact of competency development on organizational performance and service quality. Findings from this study are expected to inform policy recommendations for optimizing training initiatives and enhancing the overall capacity of ASN at the Gunungsitoli District Court.
 
 
 
 
 

Adoption of Online Reverse Auction Systems For Efficient Public Service Delivery in South Africa

Adoption of Online Reverse Auction Systems For Efficient Public Service Delivery in South Africa

E-public Services Evaluation, based on Citizens’ Perception, (The Albanian Case)

The development of Information and Communication Technology (ICT) in recent years has significantly affected business activities in the private sector, as well as in the public sector. Over the years, there has been a growing trend in utilizing technology to provide public services at national and global levels. In Albania, the government and public agencies have faced challenges in implementing electronic services, aiming to enhance the efficiency of public service delivery and meet the needs of citizens and society. The objective of e-government is to cater to the general public’s expectations and satisfaction by offering valuable public services. In this regard, an e-government platform plays a crucial role in facilitating the efficient provision of electronic services, enabling citizens, businesses, and the public to interact successfully with the government and its institutions. The increasing demand for electronic services in Albania is driven by citizens’ desire to improve the quality of public service delivery. To assess the significance of electronic services, this study examines relevant indicators on the e-Albania platform. A survey was conducted in the Tirana region of Albania, involving the distribution and completion of 190 questionnaires. The variables were evaluated using a Likert scale (1-5 rating). The main objective of this research is to assess citizen perception and evaluate the importance of electronic services offered by the e-Albania platform, through measuring citizen’s perception.

E-GOVERNANCE: MOVING TOWARDS DIGITAL GOVERNANCE

Information communication and technology (ICT) has revolutionized the daily lives of citizens across the globe. The invention of technology like artificial intelligence, web 1.o to 5.0, chat bots, cloud technology, Internet of things, have changed the governance in public and private sector. Governments across the globe are adopting the e-governance approach to run the daily affairs of the country. The use of information communication technology has facilitated efficient delivery of public services. Digitization of public services has helped in establishing the trust towards the government. Improving the public administration and governance has become the topmost priority for the for socio economic development of the country. Internet has changed the traditional way of business working. The communication between the government, citizens and business has transformed with the use of ICT tools. E-governance is a step towards making the administration citizen centric. E-governance in financial sector helps in bringing economic prosperity by curbing the practice of giving bribe and remove corruption. This paper explores the concept, meaning, challenges of e governance. The article points out the importance of e governance and suggests various steps to make e governance successful. Qualitative research method is followed in writing this article.

E-GOVERNANCE: MOVING TOWARDS DIGITAL GOVERNANCE

Information communication and technology (ICT) has revolutionized the daily lives of citizens across the globe. The invention of technology like artificial intelligence, web 1.o to 5.0, chat bots, cloud technology, Internet of things, have changed the governance in public and private sector. Governments across the globe are adopting the e-governance approach to run the daily affairs of the country. The use of information communication technology has facilitated efficient delivery of public services. Digitization of public services has helped in establishing the trust towards the government. Improving the public administration and governance has become the topmost priority for the socio-economic development of the country. Internet has changed the traditional way of business working. The communication between the government, citizens and business is transformed with the use of ICT tools. E-governance is a step towards making the administration citizen-centric and revamping the delivery of public services. E-governance in financial sector helps in bringing economic prosperity by curbing the practice of giving bribe and remove corruption. E-governance has significantly impacted the communication between the citizens and administration. This paper explores the concept, meaning, challenges of e-governance. The article points out the importance of e-governance and suggests various steps to make e-governance successful. Qualitative research method is followed in writing this article.

Strategies For Retaining Scarce Skills and Reducing Turnover in The South African Public Sector

The South African public sector confronts a problem in retaining scarce skills because it competes in the labour market with the private sector, which provides higher packages/ benefits and conducive working conditions. Higher turnover of workers with scarce skills is a serious problem for service delivery and a costly exercise for the government. When scarce-skilled employees leave the public sector, vacant positions in the institutions' post establishments arise; as a result, the public institutions' ability to provide quality service delivery declines, and the recruitment and selection process is a costly process that further strains the government's budget. The capacity of a public institution to provide world-class service to its citizens is entirely dependent on the availability of competent staff who will carry out their tasks in such a manner that service delivery is enhanced. This paper aims to assess the current turnover rate among scarce skills employees within the South African public sector, and present viable alternatives for the government to address the escalating turnover issues, ultimately ensuring the retention of these valuable employees. To achieve the objective of the article, this paper used a review of the literature. The findings of this study revealed that the South African public sector is having difficulty attracting and retaining scarce skilled employees, which has a negative impact on the delivery and development of services. This higher turnover is faced by all levels of government and is driven by a competition for scarce skills between the government and the private sector, unfavourable working conditions, and less competitive packages, which has resulted in a situation where posts in the public sector remain vacant for longer periods of time. Few studies address concerns about scarce skills, high turnover, and personnel retention, particularly in the South African public sector. The author contends that this field should be further researched because effective and efficient public service delivery depends on the qualified staff.

Payment to Suppliers; Assessment of Efficient Public Service Delivery in the Local Government

Payment to Suppliers; Assessment of Efficient Public Service Delivery in the Local Government

Information, Communication and Technology (ICT) Governance in Public Organizations: A Study of the Nigerian Communications Commission (NCC)

With the growing level of adoption and utilisation of Information and Communication Technology (ICT) in the 21st century, it is cardinal to examine Information Technology Governance (ITG) in relation to approaches utilizable in public sector organizations for efficiency and effectiveness. Therefore, this work examines information, communication, and technology governance in public organizations with a focus on the Nigerian Communications Commission (NCC). The specific objective covers the level of involvement of Information Technology Governance (ITG) and the Information Technology Governance (ITG) mechanism used by the Nigerian Communications Commission (NCC) as a public sector organization. Objectives also focus on the benefits of Information Technology Governance (ITG) and the challenges involved with Information Technology Governance (ITG) in the Nigerian Communications Commission (NCC). The study adopted the Technological Determinism Theory. With the adoption of the survey method through the instrumentation of a self-designed questionnaire administered to two hundred and nine (209) respondents, the study revealed that the involvement of Control Objective for Information and Technology (COBIT) as ITG mechanism in the Nigerian Communications Commission (NCC) is to a great extent. The benefits of ITG include the creation of values, improved effectiveness and efficiency of service delivery, and improvement of service quality. However, these benefits are hindered by some challenges ranging from poor infrastructures, inadequate expertise, poor resource management, culture, and bureaucracy to leadership style. The study recommends that government commitment and provision of adequate IT infrastructures to various public service agencies in Nigeria will enhance the successful implementation of ITG applications and efficiency in public service delivery. Keywords: Information Technology Public Organisation, Information Technology Governance, Nigerian Communications Commission, Standard Framework.

Fiscal Decentralization and the Efficiency of Public Service Delivery - A Case Study of Homabay County

This study aims to examine how fiscal decentralization affects the effectiveness of public service delivery in Homabay County. It uses a stochastic frontier method to estimate time-varying efficiency coefficients and investigates the effects of fiscal decentralization on those efficiency coefficients. The results show that, in some cases, fiscal decentralization can increase the effectiveness of public service delivery. Initially, the decentralization process needs appropriate political and institutional conditions or goodwill. Second, it would seem that good outcomes call for a high enough degree of expenditure decentralization. Third, there must be sufficient decentralization of both revenue and expenditure. Lastly, fiscal decentralization could make public service delivery less effective if these conditions are not met. The paper recommends the need for developing countries to adopt fiscal decentralization because it helps subnational governments raise revenues through enhancing tax administration and collection by the government as well as taxpayer compliance. It also supports legislation and policy changes that give subnational governments more fiscal authority.

Telecommuting in the covid-19 period in Nigeria: Implications on public service delivery in Ogun State judicial service commission

Since the beginning of the Covid-19 pandemic, the need for telecommuting has enhanced the opportunities available to workers to perform their duties right from different locations outside their offices. Hence, the main objective of this study is to determine the extent to which telecommuting has enhanced public service delivery in Nigeria in the Covid-19 and Post Covid 19 era with specific reference to Judicial Service Commission in Ogun State. The article is anchored on both Technological, Organizational and Environmental (TOE) and Digital Era Governance Theory. The study adopted a descriptive-survey research design. A mixed method approach which comprises both qualitative and quantitative techniques was used. Data were sourced from Ogun State Judicial Service Commission through a structured questionnaire and interview while descriptive statistics such as frequency and tables were used in presenting the data, relevant hypotheses were tested using Chi-Square nonparametric technique of hypothesis testing. Qualitative data were content analysed. Secondary data were sourced from journals, articles, internet materials and among others. The finding of the study reveals that telecommuting enhanced public service delivery at the Judicial Service Commission since the outbreak of Covid-19 Pandemic and in the Post-Covid 19 era. Telecommuting contributed significantly in reducing the spread of Covid-19 virus in the Ogun State public service and the Judicial Service Commission in particular. The study also reveals that telecommuting system does not enhance the efficiency of workers in the public service with reference to Ogun State Judicial Service Commission. On the basis of the findings of the study, it concludes that telecommuting has been found to be an effective strategy that Government at all levels in Nigeria can employ in public service to prevent a disruption in socio economic activities whenever there is an outbreak of epidemic like Covid 19 pandemic in the country. The study recommends that there should be deliberate policy by the government at all levels to encourage Ministries, Departments and Agencies (MDAs) to be technological compliant and to promote the use of telecommuting so as to engender efficient public service delivery.

THE MEANING OF SERVICE DELIVERY PROTEST: A CASE STUDY OF SOUTH AFRICAN LOCAL GOVERNMENT

The purpose of this article is to investigate the causes of service delivery protests in South African local government. The study utilized secondary data for the purposes of data collection. Local government in South Africa has witnessed lots of service delivery protest throughout the country and the cry is for effective and efficient public service delivery to the local communities throughout the country. It is vital to highlight that most of these protests are taking place as a result of corruption and bad management in South African local government. The general population is aware of this since media coverage of comparable incidents in South Africa is often quite public. The majority of South Africans are unemployed and they have to endure insurmountable poverty and deplorable living circumstances. As a consequence, the number of violent demonstrations in South Africa has increased.

The Effect of Work-Life Balance, Job Stress and Job Motivation on Job Satisfaction – A Conceptual Framework.

Women employees are vital in any organisation, including the public sector. The primary duty of the public sector is to support citizens by providing public services and products. It indeed signifies the importance of public employees in society. One primary concern regarding the perception of women employees toward job satisfaction during the Work-From-Home (WHM) policy has been debated among researchers. However, very few studies were found to examine public employees' job satisfaction. Thus, it is timely to explore the job satisfaction of public employees, especially women, due to the significant role that public employees play in assuring efficient delivery of public services and products, more particularly during the lockdowns following the Covid-19 pandemic. Assuming role conflicts faced by them, especially when working from home, this study aims to examine the factors that affect women public employees’ job satisfaction during the implementation of the WFH policy in Malaysia. However, problems still prevail which include quality of services and accidents that affect users and the government’s image. The problems are closely related to the employees in respect of their performance in managing their responsibility. Hence, there is great significance to examine factors that influence employee job satisfaction. This paper provides a literature review on the relationship between work-life balance, work stress and job motivation on job satisfaction.

Digital Transformation: Exploring big data Governance in Public Administration

As economies become increasingly data-driven, big data technologies and software products are turning into key tools for managing technological processes in real time for more efficient delivery of public services to citizens. The change in the interaction between the state and society implies the creation of a unified state digital ecosystem, centered around big data. Such paradigm calls for rethinking of public administration principles ensuring the transition from an electronic state to a digital one. As a result, the likelihood of creating values ​​that meet the shifting expectations of citizens in relation to public services increases.

Challenges Facing Coherent Digitization of Government Processes Across All Policy Areas and Levels of Government to Enhance Efficient Public Service Delivery in Kenya.

Goal 17.14 of the Sustainable Development Goals emphasizes the need for all countries to strengthen policy coherence for sustainable development to adopt a unified digital strategy. The second section of the PCSD framework consists of ideas for enhancing existing coherence mechanisms. To do so, it is essential to recognize the benefits of joint efforts and the necessity to eliminate institutional and policy incoherence. According to this research, a centralized electronic government system that coordinates financial and technological choices would be favorable across all policy domains. The objective of this study was to identify and assess the most significant obstacles limiting Kenyas efforts to fully digitalize its government operations across all sectors and levels of government to enhance the effectiveness of public service delivery. Although there is consensus on the positive effects of incorporating ICT into delivering public services, governments in less developed countries encounter obstacles in e-development. This research explores some significant barriers to executing e-Government programs in less developed nations. The paper focuses heavily on Kenya and evaluates the feasibility of implementing some of its ideas there. E-Government has also become a fundamental element of good contemporary governance, ensuring that governments execute their obligations as efficiently as possible globally. Utilizing responsible, adaptable, and upgradable technology, e-Government can provide services that are effective, transparent, citizen-centric, user-friendly, and accessible 24/7. The governments capacity to be held responsible, efficient, and successful in both the public and commercial sectors strengthens when they adopt cutting-edge technological solutions. Most people feel that properly adopting e-Government services will result in many positive developments that will benefit both the government and the people. The study aimed to identify the hurdles that must be overcome before Kenya can launch its E-government initiative. In addition, the research aimed to achieve the following specific objectives: to determine how key stakeholders from different levels of government could collaborate to improve public service delivery to determine how current monitoring, analysis, and reporting mechanisms impact the efficiency with which public services are provided and learn how the implementation of proper organizational and governance frameworks for consistent digitalization increases the efficiency of public service delivery. Specifically, A descriptive research method and a field survey of a cross-section of government agencies were used to compile the data presented in this study. The engaged departments and ministries were Education, Agriculture and Livestock, Finance, Lands, Devolution, and Health. Using questionnaires, we collected primary data from employees of these ministries central offices. The results were analyzed and interpreted using a mix of qualitative and quantitative methodologies. In the study, descriptive statistics, including percentages and frequency distributions, were used. The data analysis aimed to grasp the results of the 2021 survey of Kenyan Ministries. Survey questionnaires were used to obtain data. Data processing and analysis were performed using Microsoft Excel and IBM SPSS. Based on the gathered data, researchers were able to classify the hurdles of e-governance into four categories: technological (4.12 mean score), organizational (3.92), financial (3.67), and social (3.51). According to the research, the implementation of the E-government project in Kenya faces obstacles associated with information-sharing policy barriers, such as legalistic obstruction to the flow of information, unauthorized access by a subset of employees, prohibited access by members of the general public, fear of breaching confidentiality, and a lack of innovation in secure information-sharing within Government agencies. There is a lack of government commitment to developing an ICT policy to guide Ministries in developing their e-government infrastructure, slow procurement processes, low prioritization of ICT development within Ministries, awareness of e-Government, and a lack of innovation in ICT development within Ministries.