The Effect of Work-Life Balance, Job Stress and Job Motivation on Job Satisfaction – A Conceptual Framework.

Abstract

Women employees are vital in any organisation, including the public sector. The primary duty of the public sector is to support citizens by providing public services and products. It indeed signifies the importance of public employees in society. One primary concern regarding the perception of women employees toward job satisfaction during the Work-From-Home (WHM) policy has been debated among researchers. However, very few studies were found to examine public employees' job satisfaction. Thus, it is timely to explore the job satisfaction of public employees, especially women, due to the significant role that public employees play in assuring efficient delivery of public services and products, more particularly during the lockdowns following the Covid-19 pandemic. Assuming role conflicts faced by them, especially when working from home, this study aims to examine the factors that affect women public employees’ job satisfaction during the implementation of the WFH policy in Malaysia. However, problems still prevail which include quality of services and accidents that affect users and the government’s image. The problems are closely related to the employees in respect of their performance in managing their responsibility. Hence, there is great significance to examine factors that influence employee job satisfaction. This paper provides a literature review on the relationship between work-life balance, work stress and job motivation on job satisfaction.