Efficiency Of Public Services Research Articles

Role of Paperless Office Systems In Supporting Office Automation Efforts

This research evaluates how local government agencies in Subang Regency implement paperless offices. The study examines the implementation, obstacles, and solutions for implementing the concept of paperless offices in government organizations. Researchers utilized a qualitative descriptive method with a case study approach. Data sources included informants, events, and documents. Data analysis involved interactive techniques, including interviews as a tool for data collection. The analysis consisted of data collection, reduction, presentation, and conclusion. The research findings indicate that implementing the paperless office system in one of the government agencies in Subang Regency aims to address issues related to paper accumulation and enhance document security through application integration. Implementing the paperless office concept can improve the efficiency of public services, enabling faster and easier processes such as application submission, reporting, and data processing.

Analisis Desentralisasi Fiskal Pada Postur APBD Kota Batam, Provinsi Kepulauan Riau Tahun 2018

This study focuses on a simple analysis of the public financial posture in Batam City. Fiscal decentralization in Indonesia is carried out by granting broad regional expenditure discretion supported by transfer funding from the center and strengthening local taxing power. Fiscal decentralization is expected to increase the efficiency and effectiveness of governance and public services in the regions. This is due to the proximity of the levels of government providing services to the communities they serve so that local governments understand their local needs and priorities. Furthermore, improving the quality of governance will encourage better access to public services and ultimately boost the regional economy and improve people's welfare.

PELAKSANAAN INOVASI PELAYANAN PUBLIK “SAD TO HAPPY” DI KABUPATEN DHARMASRAYA

The tribal people (SAD) have been living marginally, marginalized because their lifestyle is still nomadic in the jungles of Central Sumatra, making it difficult for them to be able to meet the standard of living as other Indonesian citizens. The Dhamasraya Regency Government is one of the regencies that are the distribution areas of SAD, for this reason the Dhamasraya Regency Government has created public service innovations in the field of population administration, namely the Child Tribe in Forest Breaks for the sake of Population Administration in the dhamasraYa district, abbreviated as (SAD TO HAPPY), as a real effort to carry out its functions regional autonomy with the principle of effective and efficient public service as a whole. This innovation aims to enable the district government to provide direct services to the SAD community in a pro-active way where elements of the local government in collaboration with local community leaders and also non-governmental organizations (NGOs) with activists concerned with SAD, come directly to the location where the existing SAD community lives. in the Dhamasraya district, although they have to break through the jungle to get to that location, so that the SAD community with their limitations no longer has to bother coming to the district center to get population administration services. Writing this journal intends to discuss more deeply how this innovation is carried out, who is involved, how the implementation mechanism is as previously described. The research method used by the author is a literature study with in-depth analysis of news sources and existing scientific theories, writing conclusions This is that the SAD TO HAPPY innovation has succeeded in reaching the SAD community who have been living on the margins and then managed to record their population documentation so that they can use it to get public services.
 Keywords; Indigenous Child Society (SAD), Innovation, Public Services, Regional Autonomy, Dhamasraya District Government

The role of human property administration in quality management in the public sector

Human Resource Management is defined as "The design, implementation and maintenance of strategies to manage people for optimum organization performance where they work". It constitutes a set of strategies to be implemented in the public sector so that its operations could give high quality services and satisfaction to the citizens.
 This paper deals with the role and importance of human resource management in creating an efficient and functionally sound Greek public sector. An attempt is made to analyze the importance of Human Resource Management in the operation and development of public bodies through its connection to the Common Evaluation Framework which is essentially a "new" tool for Total Quality Management and which has been the subject of research by many scholars.
 It is apparent the lack of adoption of quality management principles and the lack of a culture of change which leads to reduced efficiency of public services and its human resources. This combined by the lack of implementation of modern Total Quality Management practices with due emphasis on skills, employee training, performance appraisal, communication and labor relations.
 The present research has shown that it is imperative to upgrade the human resource management strategies implemented in the public sector of our country through the broader and more effective implementation of the principles of human resource management in order to both enhance employee performance and effective functioning of the public sector.
 Keywords: human resources management, total quality management, management practices, public sector.

Analisis Kinerja Pelaksanaan Administrasi Kependudukan Berbasis E-Government Di Kelurahan Gayungan Kota Surabaya

Public services related to Population Administration are something that the Government must pay attention to its development considering that effective and efficient public services are one of the driving factors for governance, so that innovation is needed in improving the quality of public services. Kelurahan which is an administrative government unit which is only an extension of the city government. Gayungan Village is one of the Village Offices in Surabaya City that implements innovative electronic-based administrative services as a means of managing population administration. Klampid New Generation, which is an online-based application page that can be a solution to problems related to the complicated and lengthy process of managing population documents as a result of the poor performance of public services. In this study, an analysis of the level of effectiveness and efficiency of the use of KNG as a form of improving public services, especially in the Gayungan Village, Surabaya City, was carried out from the many requests submitted and an analysis of the performance of public services was also carried out based on the use of e-government. Using qualitative methods and direct observation based on existing services in the Gayungan Village within a period of four months. The results of this study are that Klampid New Generation as a population administration management service can be said to be successful in its implementation including effectiveness and efficiency in Gayungan Village.

Professionalism: The Quest for Effective, Efficient, Accountable and Responsive Public Service in South Africa

Professionalism: The Quest for Effective, Efficient, Accountable and Responsive Public Service in South Africa

The Electronic Government Policy-Based Green Constitution Towards Good Governance

In fact, e-government policy in Indonesia has not yet finished discussing regulations and implementations in government institutions. E-government policies are still regulated at the institutional field specifically or still at the respective regional governments. The nature of the policy is still partial so that there is no structural regulation as a rigid policy implementer that regulates the implementation of e-government in Indonesia. However, the implementation of e-government that uses technology, information and communication equipment will have a negative impact on environmental sustainability, one of them is an increase e-waste from the government sector. This research uses normative legal analysis to find legal facts and formulate a green constitution-based electronic government policy model to realize efficiency, effectiveness, accountability, and transparency of governance and public services towards good governance. This research proves the urgency of implementing regulations as an innovation model for e-government policies based on a green constitution to ensure the reduction of e-waste in Indonesia using green ICT. Therefore, it is important to develop guiding regulations which are Government Regulation for the implementation of e-government in both the central and regional government bureaucracies.

Psychological Impact of Poverty Alleviation through Resettlement Programmes: Special Reference to Young Adult Women Resettlers in Sri Lanka

Resettlement as a poverty alleviation strategy is common in Sri Lanka. Many local and international entities along with the government, relocate poor people with better housing facilities and uplift their living standards. Especially, providing a new housing unit with basic facilities is making them a favorable atmosphere to nurturing a new livelihood pattern, new social network system, access to market, access for school and health facilities, etc. However, there are many negative consequences of resettlement, particularly relating to the mental health and psychological well-being of resettlers. It is also revealed that women are more vulnerable to resettlement and experience many mental health issues during and after resettlement. In addition, there are several psychological impacts among the resettlers that have been identified apparently. However, no detailed study to date has directly focused on the main contributions to the mental health of women resettlers in Sri Lanka. This study aimed to address said gap from a sociological perspective with reference to popular resettlement models, concepts, and other related frameworks. Particularly, this study is focused in Kaluthara district of Sri Lanka. The study revealed that resettled woman usually go through a transition period where she experience emotional disturbances such as fear, anxiety and stress which gradually reduces when she adjusts to the new environment, if resettlement initiative assures,financial strength with better livelihood opportunities and social recognition. Also, study findings conclude how resettlers could experience mental and emotional instability due to lack of essential facilities like proper sanitation, efficient public services, better safety and security, corporative and pleasant neighborhood etc.

KEBIJAKAN PEMANFAATAN ELECTRONIC TRAFFIC LAW ENFORCEMENT (ETLE) DI SATLANTAS SUKOHARJO

This study seeks to determine the policy regarding using Electronic Traffic Law Enforcement (ETLE) to maintain and enhance traffic orders. ETLE is based on Law (UU) Number 22 of 2009 concerning Road Traffic and Transportation and Government Regulation (PP) Number 80 of 2012 concerning Procedures for Inspecting Motorized Vehicles on the Road and Enforcement of Traffic and Road Transportation Violations. From October 2022 to February 2023, this research was conducted at the state police of the Republic of Indonesia in Central Java Resor Sukoharjo. To observe and comprehend the subjects and objects of study, the researcher employs a qualitative descriptive method based on observations made in the field. During and after data collection, data collection techniques, such as observation, interviews, and documentation, are combined with data analysis, which includes data reduction, data presentation, and conclusion or verification drawing. As evidenced by the recapitulation of 16,538 violation cases in Sukoharjo, the results demonstrated the public's need for more understanding regarding electronic fines and discipline in maintaining driving order must be improved. Additional socialization efforts are required to maintain traffic order and reduce instances of these violations. Replacing conventional ticketing with electronic ticketing, or ETLE, will result in more equitable, transparent, and efficient public services. To support security, order, safety, and order in traffic, the benefits can be felt by all levels of society simultaneously.

Strategies For Retaining Scarce Skills and Reducing Turnover in The South African Public Sector

The South African public sector confronts a problem in retaining scarce skills because it competes in the labour market with the private sector, which provides higher packages/ benefits and conducive working conditions. Higher turnover of workers with scarce skills is a serious problem for service delivery and a costly exercise for the government. When scarce-skilled employees leave the public sector, vacant positions in the institutions' post establishments arise; as a result, the public institutions' ability to provide quality service delivery declines, and the recruitment and selection process is a costly process that further strains the government's budget. The capacity of a public institution to provide world-class service to its citizens is entirely dependent on the availability of competent staff who will carry out their tasks in such a manner that service delivery is enhanced. This paper aims to assess the current turnover rate among scarce skills employees within the South African public sector, and present viable alternatives for the government to address the escalating turnover issues, ultimately ensuring the retention of these valuable employees. To achieve the objective of the article, this paper used a review of the literature. The findings of this study revealed that the South African public sector is having difficulty attracting and retaining scarce skilled employees, which has a negative impact on the delivery and development of services. This higher turnover is faced by all levels of government and is driven by a competition for scarce skills between the government and the private sector, unfavourable working conditions, and less competitive packages, which has resulted in a situation where posts in the public sector remain vacant for longer periods of time. Few studies address concerns about scarce skills, high turnover, and personnel retention, particularly in the South African public sector. The author contends that this field should be further researched because effective and efficient public service delivery depends on the qualified staff.

Special Issue on “Efficiency and Productivity Analysis of Public Services in Practice”

Special Issue on “Efficiency and Productivity Analysis of Public Services in Practice”

PUBLIC VALUE BASED E-GOVERNMENT MATURITY MODEL: A LITERATURE REVIEW

Public value is a means for evaluating the effectiveness and efficiency of public services and an E-Government maturity model that controls the process for developing and maintaining E-Government services. Previous studies have analyzed and discussed public values, maturity models. Therefore, it is necessary to examine what public values should be present in E-Government based on the E-Government maturity model. This study aims to develop public values based on the E-Government maturity model and fill the gaps in the literature research by categorizing the dimensions of public values and the existing E-Government maturity models. This research method uses a systematic literature review (PRISMA). A total of 60 articles were selected, classified, and analyzed according to the criteria of public value and the specified dimensions of the E-Government maturity model. From the results of the literature review analysis, there are similarities between the dimensions of public value and the dimensions of the E-Government maturity model so that some of these dimensions can be combined to form a new public value dimension based on considerations from the dimensions of the E-Government maturity model, namely (1). Public Services in Government (2). Dimensions of Administration in Government, (3). Open Government (OG), (4). Ethical Behavior and Professionalism, (5). Trust and Confidence in Government (6). Social Value in Government. This study aims to strengthen public values based on the E-Government maturity model. It is hoped that implementing sustainable E-Government services will become easier by analyzing public values based on the E-Government maturity model.

Graph Neural Networks and Open-Government Data to Forecast Traffic Flow

Traffic forecasting has been an important area of research for several decades, with significant implications for urban traffic planning, management, and control. In recent years, deep-learning models, such as graph neural networks (GNN), have shown great promise in traffic forecasting due to their ability to capture complex spatio–temporal dependencies within traffic networks. Additionally, public authorities around the world have started providing real-time traffic data as open-government data (OGD). This large volume of dynamic and high-value data can open new avenues for creating innovative algorithms, services, and applications. In this paper, we investigate the use of traffic OGD with advanced deep-learning algorithms. Specifically, we deploy two GNN models—the Temporal Graph Convolutional Network and Diffusion Convolutional Recurrent Neural Network—to predict traffic flow based on real-time traffic OGD. Our evaluation of the forecasting models shows that both GNN models outperform the two baseline models—Historical Average and Autoregressive Integrated Moving Average—in terms of prediction performance. We anticipate that the exploitation of OGD in deep-learning scenarios will contribute to the development of more robust and reliable traffic-forecasting algorithms, as well as provide innovative and efficient public services for citizens and businesses.

E-Government as a Key to the Economic Prosperity and Sustainable Development in the Post-COVID Era

Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity, and improve the standard of living. In this paper, we argue that e-government presents the only proper and viable model for public administration in the 21st century by embedding internet-based technologies to ensure smooth interactions between the government and its citizens, solving the most socially important problems, enabling internal communication between public servants, and delivering public services to the entire population regardless of age or gender. In addition, we show that stakeholders and policymakers should foster the development of an adequate and non-discriminatory environment for e-government through regulatory frameworks, policy guidelines, and government guarantees. Our study is based on the results of our own survey that was administered using a snowball and quasi-random sample of 400 respondents (aged 19–26 years; 56.2% females and 43.8% males) from the Czech Republic (N = 136) and the Russian Federation (N = 264), of whom 58% were women and 42% were men (M ± SD = 45.53 ± 11.46, median age 44). Our results show that the e-government enhancement concept has been perceived as an effective tool for fostering economic prosperity, tackling corruption, and helping to avoid uncertainty. Based on the theories of customer-focus and relationship marketing, this study suggests that the most significant factor influencing the success of e-government projects is citizen orientation, followed by channel and channel orientation, and technology orientation. We show that the governments of developing countries should prioritize e-government applications in their requests for international assistance and cooperation, as well as international financial support. Moreover, we argue that digital transformation should become the key element of the changing business and market needs in the post-COVID era.

Proceed with caution

Municipalities1 face increasing demands in terms of quality and efficiency of public services, but not all are able to meet these expectations. Horizontal governance strategies such as inter-municipal cooperation (IMC) and municipal amalgamations are often cited in the literature as possible solutions to these local challenges. Is this statement also shared by local political elites (mayors) or is it only a theoretical consideration? This article aims to investigate the extent to which IMC and amalgamations are considered helpful strategies in local governance. By applying to municipal horizontal strategies (MHS) the theoretical dimensions of Europeanness of elites, empirical evidence on the assessments of mayors in three subnational units of the Alpine area (Grisons, South Tyrol and Tyrol) are provided and discussed. Findings show that the evaluation of horizontal strategies is influenced by the perceived benefits of such strategies, prior experience, and the relevant context, thus supporting the theory. Other findings, however, refute some theoretical assumptions, such as, that difficult financial conditions should enhance amalgamation. In addition, while IMC is evaluated positively, amalgamation is not seen as an effective solution to local challenges. The Alpine area provides useful insight for further investigation of local elite research in particular territorial contexts.

Payment to Suppliers; Assessment of Efficient Public Service Delivery in the Local Government

Payment to Suppliers; Assessment of Efficient Public Service Delivery in the Local Government

Architectural Design of Business Processes For Community Empowerment and Flexibility Based on Presidential Regulation Number 132 of 2022

The development of information technology in daily life is very rapid so that it can increase the productivity of an individual or organization. The Government Sector also utilizes information technology in an effort to increase the provision of effective and efficient public services. Likewise with the Government of Indonesia, in 2018 issued Presidential Regulation No. 95 of 2018 concerning Electronic-Based Government Systems (SPBE) as a guideline for governance that utilizes information and communication technology to provide quality public services. SPBE evaluation and monitoring is carried out by the Ministry of State Apparatus Empowerment and Bureaucratic Reform (KemenPANRB) in every government agency in Indonesia. In 2020 the results of the SPBE evaluation at the Tangerang City Government obtained a score of 3.44 with a good index. For this reason, this research focuses on improving SPBE governance which includes the standardization and integration of SPBE business processes for the Tangerang City Government. This research provides a solution in the form of an SPBE enterprise architecture design in the business process domain according to the SPBE architecture. Several phases are used, namely the preliminary phase, architecture vision, and business process architecture. The main phase of this design is the business process architecture which produces level 0 business process maps, level 1, 2, 3, 4, 5 business process maps and cross-functional maps as standardization of SPBE business processes according to PermenPANRB No. 19 of 2018.

Special Issue on “Efficiency and Productivity Analysis of Public Services in Practice”

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How different incentives influence reported motivation and perceptions of performance in Ghanaian community-based health planning and services zones

Background:Maternal mortality is still a burden worldwide, and Ghana’s maternal and child mortalities are still high. Incentive schemes have been effective in improving health workers’ performance thereby reducing maternal and child deaths. The efficiency of public health services in most developing countries has been linked to the provision of incentives. Thus, financial packages for Community Health Volunteers (CHVs) serve as enablers for them to be focused and committed to their work. However, the poor performance of CHVs is still a challenge in health service delivery in many developing countries. Although the reasons for these persistent problems are understood, we need to find out how to implement what works in the face of political will and financial constraints. This study assesses how different incentives influence reported motivation and perceptions of performance in Community-based Health Planning and Services Program (CHPS) zones in the Upper East region.Methods:A quasi-experimental study design with post-intervention measurement was used. Performance-based interventions were implemented for 1 year in the Upper East region. The different interventions were rolled out in 55 of 120 CHPS zones. The 55 CHPS zones were randomly assigned to four groups: three groups of 14 CHPS zones with the last group containing 13 CHPS zones. Several alternative types of financial and non-financial incentives as well as their sustainability were explored. The financial incentive was a small monthly performance-based Stipend. The non-financial incentives were: Community recognition; paying for National Health Insurance Scheme (NHIS) premiums and fees for CHV, one spouse, and up to two children below 18 years, and; quarterly performance-based Awards for best-performing CHVs. The four groups represent the four different incentive schemes. We conducted 31 In-depth interviews (IDIs) and 31 Focus Group Discussions (FGDs) with health professionals and community members.Results:Community members and the CHVs wanted the stipend as the first incentive but requested that it be increased from the current level. The Community Health Officers (CHOs) prioritized the Awards over the Stipend because they felt it was too small to generate the required motivation in the CHVs. The second incentive was the National Health Insurance Scheme (NHIS) registration. Community recognition was also considered by health professionals as effective in motiving CHVs and work support inputs and CHVs training helped in improving output. The various incentives have helped increase health education and facilitated the work of the volunteers leading to increased outputs: Household visits and Antenatal Care and Postnatal Care coverage improved. The incentives have also influenced the initiative of volunteers. Work support inputs were also regarded as motivators by CHVs, but the challenges with the incentives included the size of the stipend and delays in disbursement.Conclusion:Incentives are effective in motivating CHVs to improve their performance, thereby improving access to and use of health services by community members. The Stipend, NHIS, Community recognition and Awards, and the work support inputs all appeared to be effective in improving CHVs’ performance and outcomes. Therefore, if health professionals implement these financial and non-financial incentives, it could bring a positive impact on health service delivery and use. Also, building the capacities of CHVs and providing them with the necessary inputs could improve output.

Intervensi Penyetaraan Jabatan: Analisis Efektivitas Penyetaraan Jabatan Administrasi Ke Jabatan Fungsional Pada Sekretariat Daerah Provinsi Maluku Utara

Simplification of the structure and equalization of administrative positions is a bureaucratic streamlining program to realize fast, effective, and efficient public services, As is the priority program of the leadership of the president and vice president. The purpose of this study analysis is to analyze the effectiveness of the policy of equalizing administrative positions to functional positions in the Regional Secretariat of North Maluku Province. This study uses a descriptive analysis approach to explain and analyze the effectiveness of equalization of positions. The study data used is in the form of literature studies. The results of the study analysis show that the policy of equalizing administrative positions to functional positions has not been implemented effectively. The impact on the equalization of administrative positions into functional positions is still in accordance with the indicators of organizational efficiency. Administrative officers who are transferred to majority functional positions do not meet the educational and competency requirements required in the functional positions they will occupy, because the equalization of positions provides a lot of tolerance for the requirements of functional positions.