Abstract Playback Theatre is the spontaneous, instantaneous and unscripted presentation of vignettes, performed in conventional and unconventional venues. It functions under the premise that the telling of oral stories, when presented with specifically delineated elements and performed in interactive ways, is, in fact, an art form. Studies of Playback Theatre have focused on its use and effects in different scenarios: education, social intervention, health, psychotherapy and other similar organizations. However, there has been little concentration on the emotional and intellectual processes of audience members. The aim of this study is to use quantitative methodology to establish the level of satisfaction of an audience after a session of Playback Theatre, the benefits perceived, reflections on the methods used, feelings provoked by the narration of the stories, and the substantiate quality of the participation and experiences during the performances.