Effective Performance Measurement System Research Articles

Managing multiple dimensions of manufacturing performance — an exploratory study

Drawing on qualitative data collected during semi-structured interviews with 36 profit centre managers in manufacturing firms in Victoria, Australia, this study seeks to explore the mechanisms used to manage multiple manufacturing performance dimensions arising from the pursuit of profit centre strategy. Where measures capture potentially conflicting influences on the manufacturing cost function, strategy implementation is facilitated by loosening control reactions to cost variances and through explicit attempts to integrate multiple measures. However, a joint emphasis on performance dimensions relating to manufacturing efficiency and customer responsiveness emerges as problematic. In contrast, a joint emphasis on quality and efficiency is relatively easily managed. It is suggested that in the context of responsiveness strategies, the difficulty of designing complete measures inhibits the effectiveness of performance measurement systems as a facilitator of strategy implementation.

Implementing global performance measurement systems: A cookbook approach

Do have the necessary ingredients to measure performance? Follow the recipe in this easy-to-use, easy-to-understand guide focused specifically on performance measurement-and create the system your organization needs to measure performance, now and in the future. This book is what every human resource development professional has been asking for: A simple, user-friendly, cookbook approach to all the steps involved in measuring performance Easy access to current, relevant, and reliable training, business, and financial information Help with making the fact-based, data-driven training- and performance-related decisions that all HRD professionals have to make A guide to designing, implementing, and managing a performance measurement system A set of generic, customizable templates, tools, job aids, and techniques included on CD-ROM With an ever-increasing demand for accountability in training and employee educational programs within organizations, businesses must meet stated goals by providing training that is based on stated company goals and objectives. This guide not only provides you with a means to measure progress and ongoing performance, it also links that measurement to the success of your organization. You'll also get the unique global perspective of authors Tesoro and Tootson, who offer pointers on how to measure performance in international settings as well as a tool-packed CD-ROM which contains a return-on-investment (ROI) calculator.What's the recipe for success? This cookbook approach to evaluating and measuring ongoing performance has everything you need.There may be other books on performance improvement ...but this is the only book that will provide you with a step-by-step process as well as a CD-ROM with all the tools and templates you'll need for creating an effective and easy-to-use system for measuring performance. You'll use this book to: Make fact-based business decisions related to training and performance improvement Plan, design, implement, and manage an effective performance measurement system Set training priorities and goals Compare forecast and actual data Link training metrics with business metrics Increase your credibility and your contributions within your organization

Assessing the effectiveness of performance measurement systems: A case study

This paper is based on a case study which examines the implementation of a total quality-based performance measurement system. The organization selected is responsible for the repair and maintenance of photographic, photocopying and medical imaging equipment, among others. The analysis revealed that there is a gap between information sought by people and what they tend to receive. Respondents are also concerned by the volume of information received and have suggested a wide variety of improvement measures including, for instance, timeliness in performance reporting. The overriding message is the need for greater involvement of individuals in choosing the measures of their performance.

Necessary evil or saving grace?

Performance measurement systems often have a poor reputation. They get off to a bad start as staff regularly view their introduction with feelings of fear despite reassurances from management. These feelings are often reinforced when the data collected seems to be used mostly to inform staff of areas of poor performance. Consequently, systems tend to flounder rather than achieving their full potential as effective management tools. The key to making them into effective systems lies in both the way in which the information collected is used by management and in the selection and manner of presentation of appropriate measures. In this article, a case study, carried out for the Nat West OR Group, is used to illustrate how an effective performance measurement system can be implemented. It is argued that such a system is an essential part of the management of OR groups of the future.

The Development of Strategic Performance Metrics

ABSTRACTPerformance measurement is perhaps the most powerful management tool available for strategy deployment. Unfortunately, current literature indicates that most performance measurement systems used today are poorly suited for this purpose. In addition, while researchers and practitioners increasingly view the business organization as a collection of interrelated processes or activities, most businesses continue to structure their performance measurement systems functionally according to an organization chart. Such systems provide little information about the performance of complex business processes or about activities that cross functional boundaries.This article identifies the attributes of effective performance measurement systems recommended in the literature. The deficiencies of current performance measurement systems are then examined. A quality function deployment–based methodology for identifying strategically relevant performance metrics to control and improve business processes at the activ...