Effects Of Conflict Management Styles Research Articles

Estilo cooperativo ou competitivo de gerenciamento de conflitos? Efeitos no compartilhamento de informações e no desempenho de cooperativas agropecuárias

Abstract This study examines the influence of conflict management styles, both cooperative and competitive, on information sharing and, in turn, on organizational performance. The mediation of information sharing in the relationship between conflict management styles and organizational performance is also examined. The effects of conflict management styles were analyzed at the intragroup level in a field that presupposes cooperation through a survey carried out with professionals who work in agricultural cooperatives. For the analysis of the 91 valid answers, partial least squares structural equation modeling (PLS-SEM) was used. The results indicate a relationship between conflict management styles and information sharing, which is positive for the cooperative style and negative for the competitive style. Furthermore, a positive relationship was observed between information sharing and organizational performance. However, no mediating effect of information sharing on the relationship between cooperative and competitive conflict management styles and organizational performance was found. Based on the results, it is concluded that the cooperative style of conflict management promotes the sharing of information and improves organizational performance. The same was not found for the competitive style of conflict management in the researched cooperatives. This broadens discussions about the possible benefits of conflicts in organizations, contrasting with the approaches about their harmful effects on organizational performance.

Impact of open innovation on organizational performance in different conflict management styles: based on resource dependence theory

PurposeFirms often encounter complicated external relationships and conflicts in inbound and outbound open innovation (OI). Conflict management significantly affects innovation results. Guided by resource dependence theory (RDT), this study aims to examine the moderating effects of conflict management styles in the relationship between OI and organizational performance (OP).Design/methodology/approachThis study focuses on manufacturing and service firms in China, with the respondents composed of senior managers. Using hierarchical regression analysis, data from 270 firm samples are used to empirically test the hypotheses.FindingsInbound and outbound OI openness positively affects OP. Cooperative conflict management positively moderates the relationship between inbound OI openness and OP, whereas it negatively moderates the impact of outbound OI openness on OP. By contrast, competitive conflict management positively moderates the relationship between outbound OI openness on OP.Research limitations/implicationsGuided by RDT, this study explores the relationship between OI and OP and the moderating role of conflict management styles. However, it does not measure the level of resource dependence, which is among the future research directions for further validating the results of this study.Originality/valueThis study is among the first to investigate the impact of OI on OP in different conflict management styles. Findings suggest that choosing a suitable conflict management style may strengthen the positive effects of OI on OP.

Process conflict and employee well-being

PurposeThe primary objective of this paper is to extend the Activity Reduces Conflict Associated Strain (ARCAS) model. To test the ARCAS model, the study aims to examine the effect of process conflict on employee well-being and the role of negative affect as an intrapersonal mechanism linking process conflict and employee well-being. Further, to extend the emerging ARCAS model, the study examines whether the assumed indirect effect of process conflict on employee well-being through negative affect is conditional upon levels of conflict management styles.Design/methodology/approachIn total, 554 software engineers working in information technology firms responded to the administered questionnaire and hypothesised relationships were tested using Process Macros.FindingsThe findings indicate that process conflict is negatively related to employee well-being and the negative affect state mediates the relationship between process conflict and employee well-being. As hypothesised, it was found that the indirect effect of process conflict on employee well-being through the negative affect state is conditional upon levels of conflict management styles of the employees.Research limitations/implicationsThe study contributes to the conflict literature by establishing the detrimental effect of process conflict on employee well-being. The study also established the explanatory mechanism linking process conflict and employee well-being. Further, the study extended the emerging ARCAS model by establishing the moderating role of conflict management styles as well as the conditional indirect effect.Practical implicationsThe study highlighted the within-individual effect of process conflict in deteriorating employee well-being. The study provides valuable insights to the managers and practitioners about how individuals’ conflict management styles influence well-being.Originality/valueThe study specifically examined the effect of process conflict, which was omitted from conflict literature considering it the same as task conflict, on employee well-being. The study established the within-individual mechanism through which process conflict diminishes employee well-being. Also, the study extended the ARCAS model by examining the effect of conflict management styles with the aid of Affective Events Theory.

The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks

This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.

The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks

This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.

An asymmetric cross-cultural perspective on the mediating role of conflict management styles in expatriation

PurposeThis paper aims to examine the asymmetric effect of cultural distance on the relationship between cultural intelligence and expatriate adjustment through the mechanisms of conflict management styles.Design/methodology/approachThis paper conceptualizes a model depicting the interplay between culture intelligence, conflict management styles, cultural flows and expatriate adjustment.FindingsThe authors argue that the integrating style aggravates the positive effects of cultural intelligence on expatriate adjustment, while the avoiding style may undermine such effects. There is also a possible moderating effect of cultural distance asymmetry on the relationship between cultural intelligence and expatriate adjustment such that, the positive influence of cultural intelligence on adjustment is reinforced when the expatriate is sent from a loose cultural environment to adjust to a tight cultural environment, and that the positive influence of cultural intelligence on adjustment is diminished when the expatriate is sent from a tight cultural environment to adjust to a loose cultural environment.Originality/valueThis paper explicates the mediating effect of conflict management styles and the moderating roles of cultural distance asymmetry on the relationship between cultural intelligence and expatriate adjustment. The authors suggest that the level of adjustment is contingent on the direction of cultural flows that the assignment operates in.

A Study on the Effect of Conflict Management Styles on the Job Attitude in Korean Police

이 연구는 그 동안 경찰공무원과 경찰조직을 대상으로 직무태도에 영향을 미치는 연구들이 진행되어 왔지만, 경찰 조직 내의 갈등관리는 최고관리자 또는 중간관리자의 중요한 업무임에도 불구하고 경찰공무원이 인식하는 상관의 갈등관리 방식에 대한 연구는 거의 없었다는 인식에서 출발하여 경찰공무원이 인식한 갈등관리 방식이 직무태도에 미치는 영향을 실증적으로 검증하였다. 선행연구의 검토를 통하여 독립변수로는 상관의 갈등관리 방식(하위변수: 통합(integrating), 수용(obliging), 지배(dominating), 회피(avoiding), 타협(compromising)에 대한 인식을, 종속변수로는 직무태도(하위변수: 직무만족, 조직몰입, 조직시민행동)을 선정하였다. 분석결과, 이 연구의 대상인 경찰공무원들은 경찰조직내의 갈등관리 방식을 타협＞수용＞지배＞통합＞회피 순으로 인식하고 있는 것으로 나타났고, 갈등관리 방식 중 타협이 통계적으로 유의하게 직무만족, 감정몰입, 지속몰입, 스포츠맨십, 그리고 양심적 행동에 정(+)적인 영향을 미치고, 회피가 직무만족, 감정몰입, 지속몰입, 규범몰입에 정(+)적인 영향을, 통합은 양심적 행동에 정(+)적인 영향을 미치는 것으로 나타났다. 반면에 수용은 양심적 행동에 부(-)적인 영향을 미치는 것으로 나타났다.This study explored the relationship between the conflict management style, and job attitude, The police officers’ perception on the conflict management style has been measured, and then how their perception on the conflict management style affects the job attitude has been examined. For the purpose, this study, the literature on conflict management style has been reviewed and with particular emphasis on associated conceptual issues. in chapter 2, presents an overview of research that has assessed the ability to explain job attitude on the basis of perceived conflict management style. in chapter 3 and 4, deals with the empirical relationships between conflict management style and job attitude. This study aimed at measuring the effects of police officers’ perception on the conflict management style on job attitude. and providing the basis with implications to promote the job attitude in the police organization in korea. By reviewing previous finding, police officers’ perception on the conflict management style(integrating, obliging, dominating, avoiding, compromising) were selected as independent variables, job attitude(job satisfaction, job commitment (affective commitment, continuance commitment, normative commitment), organizational citizenship behaviors(sportsmanship, conscientiousness) was selected as dependent variable. The result of analysis showed that ‘compromising’ influenced in job satisfaction, affective commitment, continuance commitment, sportsmanship, and conscientiousness (positive). And ‘avoiding’ influenced in job satisfaction, affective commitment, continuance commitment, and normative commitment(positive). And ‘integrating’ influenced in conscientiousness(positive). On the other hand ‘obliging’, influenced in conscientiousness(negative).

An extended model of employees’ service innovation behavior in the airline industry

PurposeThis study aims to examine the relationships between three styles of conflict management [cooperative conflict management (COP), competitive conflict management (COM) and avoidance conflict management (AVO)], the subjective relational experience, perceived insider status, organization-based self-esteem and employees’ service innovation behavior in the airline industry.Design/methodology/approachThrough both offline and online survey methods, a total of 304 Korean employees of eight airline firms in Asia were asked to complete the questionnaire. A structural equation modeling analysis was conducted to test the proposed hypotheses.FindingsCOP and AVO had significant positive effects on the subjective relational experience, and COM had a significant negative effect on the subjective relational experience. In the subsequent process, the subjective relational experience had a significant positive effect on the perceived insider status but not on organization-based self-esteem and employees’ service innovation behavior. Finally, the perceived insider status and organization-based self-esteem had significant positive effects on employees’ service innovation behavior.Social implicationsThe results have important practical implications for developing human resource management (HRM) practices in airline firms. More specifically, airline firms should provide management training courses that encourage team leaders to create environments in which employees can form an attitude of “we are in it together”, collect conflict issues from employees in a unanimous manner and then resolve them smoothly without further problems and avoid treating conflicts as win-lose contests. These guidelines may help employees unwind from conflict situations and maintain positive relationships with their colleagues.Originality/valuePrevious studies have paid little attention to effects of conflict management styles on employees’ service innovation behavior through positive psychological experiences based on a holistic model. The results offer new insights into the extended model and have valuable implications for HRM practices in the airline industry.

The Mediating effect of Conflict Management styles of School Heads on the relationship between Ethical Climate and Organizational Commitment among Public Elementary Schools in region XI

This study aimed to investigate the mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers among 520 teachers in Davao Region, Philippines. This study employed non-experimental design utilizing descriptive correlation technique. The statistical tools used were mean, pearson-r and regression technique. Research instruments on conflict management styles, ethical climate and organizational commitment which were pilot tested and content validated were used as sources of data. Using pearson-r, the results revealed significant relationships between ethical climate, organizational commitment of teachers, and conflict management styles of school heads. Utilizing medgraph Sobel z-test, the results of the study revealed partial mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers. This implies that the mediating role played by conflict management styles of school heads partially assisted in clarifying the process that was responsible for the relationship between ethical climate and organizational commitment of teachers.

The Mediating effect of Conflict Management styles of School Heads on the relationship between Ethical Climate and Organizational Commitment among Public Elementary Schools in region XI

This study aimed to investigate the mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers among 520 teachers in Davao Region, Philippines. This study employed non-experimental design utilizing descriptive correlation technique. The statistical tools used were mean, pearson-r and regression technique. Research instruments on conflict management styles, ethical climate and organizational commitment which were pilot tested and content validated were used as sources of data. Using pearson-r, the results revealed significant relationships between ethical climate, organizational commitment of teachers, and conflict management styles of school heads. Utilizing medgraph Sobel z-test, the results of the study revealed partial mediating effect of conflict management styles of school heads on the relationship between ethical climate and organizational commitment of teachers. This implies that the mediating role played by conflict management styles of school heads partially assisted in clarifying the process that was responsible for the relationship between ethical climate and organizational commitment of teachers.

The moderating effects of active and agreeable conflict management styles on cultural intelligence and cross-cultural adjustment

The purpose of the current study was to examine the effects of cultural intelligence (CQ) and conflict management styles on a person’s cross-cultural adjustment in an Asian context. A total of 260 international students completed the paper-based questionnaires in Taiwan. We utilized multiple hierarchical regression to analyze the data and thereby to test the effects of CQ on cross-cultural adjustment as well as the moderating effects of conflict management styles on the relationship between CQ and cross-cultural adjustment. The results showed that CQ had a positive relationship with both general adjustment and interaction adjustment after controlling for age, length of residence in the local country, previous overseas experience, English language ability, and Chinese language ability. Moreover, we found that an active conflict management style negatively moderated the relationships between CQ and general adjustment and between CQ and interaction adjustment, while an agreeable conflict management style only positively moderated the relationship of CQ and general adjustment. Ultimately, we were able to demonstrate the importance of CQ and conflict management styles in understanding the links that are related to cross-cultural adjustment. We also provided several practical implications for firms and for individuals in order to improve their cross-cultural effectiveness.

Moderating Effects of Conflict Management Styles on the Casuality of Social Workers' Relationship and Role Conflict and Their Empowerment: Focused on Social Workers of The Welfare Centers for the Disabled in Seoul And Kyonggi

Moderating Effects of Conflict Management Styles on the Casuality of Social Workers' Relationship and Role Conflict and Their Empowerment: Focused on Social Workers of The Welfare Centers for the Disabled in Seoul And Kyonggi