ABSTRACT This study aimed to an in-depth understanding and meaning making of the resilience processes of resilient social workers providing services during the COVID-19 pandemic, over a period of two years from the outbreak. A sample of 23 resilient social workers covering a range of different social services organisations in Romania participated in three focus groups. The method of interpretative phenomenological analysis has led to a matrix of four themes: resilience process, resilience factors, the meaning of the pandemic, the focus group experience. Findings showed that resilience processes evolved over three phases interpreted through the lenses of Bridges transitions model: firstly (March 2020–May 2020) ‘shock and chaos', secondly (June 2020–February 2021) ‘identifying order in chaos'; thirdly, (March 2021–March 2022) ‘integration and growth’. Findings indicate that individual resilience factors and team factors prevailed over organisational factors, even though supportive leadership and organisational support acted as resilience enhancers. Within a socio-ecological approach, a focus on individual resilience factors and relationships must not distract from the contribution that structural and social policy changes may have on resilience processes. Lessons learned - can contribute to the development of a resilience-informed approach to social work education and practice at both national and European level.
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