Provision Of Educational Services Research Articles

Modern challenges and prospects for the development of remote education: A systematic review of the literature

The events of recent years in the world and Ukraine (quarantine restrictions due to the pandemic and Russian military aggression) directly affect the format of educational services and create the need to introduce online education, which will guarantee all subjects of the educational process the acquisition of knowledge, preservation of life, as well as psychological and physical health. The research aims to conduct a literature review of the peculiarities of online education at the present stage in Ukraine and analyse its main advantages and disadvantages. As a result of a systematic analysis of the literature, the interpretation of the “online education” concept by various Ukrainian researchers and the peculiarities of online learning under martial law were analysed, and a detailed analysis of the main pros and cons of online education in Ukraine was carried out. The context of the new challenges (the coronavirus pandemic and Russia’s full-scale invasion of Ukraine) makes distance learning strategically important for ensuring the provision of educational services and preserving the physical and psychological health of all participants in the educational process. The study confirms the active development of online education in Ukraine, with important improvements in infrastructure, teaching materials and teacher training. The importance of online education in both normal and crises is substantiated, and its advantages and disadvantages are identified. The need to learn how to use these technologies while preserving the value of personal communication in education is emphasised. The studies of foreign scholars are analysed and a comparative analysis of education in crises abroad and Ukraine is carried out. It has been found that online education is a promising and necessary form of education, it is developing very actively and can respond quickly and successfully to the needs of society. The practical significance of the study lies in its contribution to the further development of the field of educational technologies and education reform in Ukraine

The relationship of pre-pregnancy body mass index with maternal anthropometric indices, weight retention and the baby’s weight and nutrition in the first 6 months post-partum

PurposePre-pregnancy body fat mass is one of the important indicators of the mother's and the infant's health. Therefore, the purpose of this study was to investigate relationship of pre-pregnancy body mass index (PPBMI) with maternal anthropometric indices and weight retention as well as the baby's weight and nutrition in the first 6 months post-partum.Materials and methodsThis is a prospective cohort study including 397 mothers giving birth to healthy babies and referring to health centers in Ahvaz (southwest of Iran) in 2022. The following data were extracted from the participants' electronic record: body mass index (BMI) before or at the beginning of pregnancy, gestational weight gain, and weight at the time of delivery. In addition to demographic information, the following data were also evaluated: maternal anthropometric indices including weight, hip and waist circumference, and conicity index during the first 10 days post-partum, along with the weight and nutrition pattern of the baby 2, 4 and 6 months post-partum.ResultsThe mean age of the mothers was 29.96±5.7 years. The frequency of mothers according to BMI classification (i.e., underweight, normal, overweight, and obese) was 4.3%, 38.5%, 37%, and 20.3%, respectively. In this study, PPBMI had a significant relationship with decreasive changes of weight, waist and hip circumferen and conicity index after child birth, 2, 4 and 6 months post-partum (P<0.05) but the mean reduction of these anthropoemetric indices at 6th month postpartum were not related to PPBMI (P>0.05). However, this relationship was not significant when it came to the weight of the baby (P > .05). The lowest reduction in weight, waist and hip circumference and conicity index belonged to overweight mothers but the highest frequency of mothers with excesive gestational weight gain, the lowest frequency of breastfeeding until 6 months and also the lowest values of postpartum weight retention were observed in obese mothers (P<0.05).ConclusionAccording to the findings of this study, the decrease in anthropometric indices up to 6 months after delivery in overweight mothers is less than other BMI groups, but the consequences related to weight and nutrition in infants of obese mothers need special attention. Also, the results re-emphasize the importance of focusing on provision of educational and counseling services to mothers in order to improve their nutrition and weight, especially before pregnancy.

Application of the Learning Vector Quantization Algorithm for Classification of Students with the Potential to Drop Out

Universities, as providers of academic education services, are required to provide an optimal educational process for students to produce a generation of quality human beings. Student learning success is seen as the success of universities in implementing the higher education process. One of the problems universities face in maintaining the quality of education is student dropout. The high dropout rate in universities can impact accreditation assessments. As a result, it will affect the level of public trust. The number of dropouts in higher education can be minimized from an early age by analyzing the factors that cause student dropouts using data on students who graduated and those who dropped out. This data can be used to determine student dropout patterns by classifying them using the artificial neural network learning vector quantization (LVQ) approach. The data used in this research was 4053, consisting of 3840 graduate student data and 213 dropout student data. This data is considered unbalanced, an unbalanced dataset can cause errors because the model tends to classify the majority class with a high classification and pays less attention to the minority class. So, it is necessary to apply oversampling techniques to overcome this problem. The research results show that the application of the LVQ method to unbalanced data produces an accuracy value of 95.53%, a precision value of 100%, a recall value of 15.02% and an f1-score of 0.26, while the application of the LVQ method to data that has undergone resampling resulting in an accuracy value of 94.66%, a precision value of 92.22%, a recall value of 97.55%, and an f1-score value of 0.95. The LVQ method can be used to classify dropout students with excellent results.

The impact of Long COVID for disability service providers in higher education

Millions of Americans are affected by symptoms of Long COVID, which are said to surface four or more weeks after having had COVID‐19. In a recent research study, 21.5% of respondents to a survey reported having signs of Long COVID (Wurz et al., 2022). “Post‐acute sequelae of SARS‐CoV‐2,” also referred to as Long COVID, is difficult to understand based on the various bodily systems that can be affected. Respondents with Long COVID reported difficulty with the vast and pervasive number of symptoms experienced, along with the lack of help available to manage symptoms. When “Long Haulers” are also college students, the effects can be compounded by the need to navigate the college system.

Enhancing education service outcomes through value co-creation

PurposeThe purpose is to investigate the impact of the value co-creation behaviour of parents on a set of education service outcomes, including perceived school reputation, parent satisfaction and teacher competence.Design/methodology/approachAn online survey of 932 parents of primary and secondary school children was conducted. Canonical correlation analysis (general linear model) was used to test the impact of parental involvement in value co-creation behaviour on education service outcomes.FindingsValue co-creation behaviour has a positive impact on education service outcomes, but the impact differs depending on the type of behaviour. Parent citizenship behaviour positively affects satisfaction, school reputation and perceived teacher competence. However, parent participation behaviour positively affects satisfaction with the school and perceived teacher competence.Research limitations/implicationsThe study used self-reported data from parents, which may be biased and subject to errors. Future research could use more objective measures such as administrative records or teacher reports. The study's results are limited to one country, highlighting the need for further research in multiple countries.Practical implicationsThe study's findings have implications for education service providers in terms of the importance of supporting parental involvement in their child's school life via value co-creation behaviour.Originality/valueThe study contributes to the service dominant logic, value co-creation theory and educational marketing literature by providing the detailed empirical evidences of parents' value co-creation outcomes in the context of the primary and secondary schools.

What marketers of after-school educational services and educators can learn from children’s perceptions of intelligence

PurposeThe purpose of this paper is to explore the marketing opportunities for after-school educational services in the Chinese context by examining children’s perceptions of intelligence using visual methodology.Design/methodology/approachAltogether 30 Chinese children aged 9–12 studying in grades four to six were asked to draw what comes to mind for two statements: “This is an intelligent child” and “This is a child of average intelligence.” After doing the drawings, the children were interviewed face-to-face to answer questions about the personalities and social relationships of the children depicted in the two drawings that they had produced.FindingsA child described as intelligent was imagined wearing glasses, studying hard and obtaining excellent academic results. A child described as of average intelligence was imagined as having many friends, playing a lot and experiencing tension with parents over studies. Participants had a restrictive view of intelligence and associated intelligence with academic success. They endorsed both a growth mindset and a fixed mindset of intelligence. On the one hand, they endorsed a growth mindset of intelligence as they associated intelligence with personal efforts and practices. On the other hand, participants endorsed a fixed mindset of intelligence as they tended to avoid challenges and appeared to be threatened by the success of others. Participants imagined that an intelligent child would experience poor relationships with friends.Research limitations/implicationsThe findings were based on a nonprobability small sample. The study did not investigate the socialization process of such perceptions.Practical implicationsEducational services and nonschool activity service providers can position themselves as agents to help students develop meta-analytical skills in embracing challenging tasks. Marketers can develop courses and learning materials that teach children different learning strategies. They can use incentives to encourage persistence and resilience in meeting challenges. This study uncovered the emotional and social needs of intelligent children. A new market segment was identified that targets children with high intelligence. Educational service providers can design curricula and activities to support high-performing children in developing empathy and good communication skills. Educators can assist those who perform well academically to nurture genuine friendships and improve social relations with peers.Social implicationsThe prevalence of the private tutoring industry in the Chinese context may introduce educational disparity, as families with low resources will not be able to afford these services. Nonprofit organizations can provide similar educational services at a low cost to bridge the gap. The narrow view of intelligence expressed by participants, and their lack of awareness of the wide range of types of intelligence, indicates that education service providers can develop the confidence of a child with average intelligence through appreciation of his or her unique talents beyond academic achievements.Originality/valueThis study explores attributes associated with intelligence among Chinese children using an innovative visual method. The marketing implications can apply to other societies where the after-school tuition market is prevalent.

Analisis Problematika Pendidikan Indonesia Di Wilayah 3T

The education system in Indonesia is regulated by Law of the Republic of Indonesia Number 20 of 2003. The constitution contains the meaning, purpose and matters relating to education in Indonesia. However, if we look further, the implementation of education in Indonesia is still far from what is stated in the constitution of Law No 20 of 2003. Efforts are needed to improve the quality of education of Indonesia's young generation, especially in the 3T areas, as well as providing education services, overcoming teacher limitations, and equalizing education in the 3T areas throughout Indonesia. To be able to develop education policies and solutions in Indonesia, we need to analyze the problems of education in Indonesia..

ЗАСТОСУВАННЯ МОДЕЛІ ПОВЕДІНКИ ЕНГЕЛЯ-КОЛЛАТА-БЛЕКВЕЛЛА ЩОДО СПОЖИВАЧА ОСВІТНІХ ПОСЛУГ

The purpose of the study was to analyze the peculiarities of the formation of the behavior of consumers of educational services in Ukraine using the Engel-Collat-Blackwell (ECB) model. This is due to the interest of higher education institutions in improving the quality of the educational process, attracting more applicants and training qualified personnel for the state labor market, science and technology. The study considered the university as a provider of educational services and applied the EKB model using digital tools and surveys. The study analyzed the impact of various factors, such as advertising, recommendations, communication, reputation, image, and others, on consumers choosing an educational institution. It was established that the reaction of consumers to external (motivation, perception, and attitude) and internal (economic, social, cultural, etc.) factors is formed by the effectiveness of the use of marketing strategies and tactics, and it was also determined that their decisions and purchasing behavior depend on quality stimulation. The study applied EKB models to explain the factors influencing consumers' purchase decisions when searching, reviewing, and processing information about various educational specialties, services, and universities. An assessment of awareness of the proposals, the level of organization, provision and implementation of the educational process was carried out; the most effective communication channel of higher educational institutions with potential applicants was determined, as a result of which recommendations were formed for improving the interaction of consumers of educational services. The results of the implementation and application of the EKB model in the practical work of higher educational institutions will create an opportunity to attract more consumers of educational services and increase revenues to the institution's budget

Predicting the Intention to Use Learning Analytics for Academic Advising in Higher Education

Learning analytics (LA) is a rapidly growing educational technology with the potential to enhance teaching methods and boost student learning and achievement. Despite its potential, the adoption of LA remains limited within the education ecosystem, and users who do employ LA often struggle to engage with it effectively. As a result, this study developed and assessed a model for users’ intention to utilize LA dashboards. The model incorporates constructs from the “Unified Theory of Acceptance and Use of Technology”, supplemented with elements of personal innovativeness, information quality, and system quality. The study utilized exploratory research methodology and employed purposive sampling. Participants with prior experience in LA technologies were selected to take part in the study. Data were collected from 209 academic staff and university students in Malaysia (59.33% male) from four top Malaysian universities using various social networking platforms. The research employed “Partial Least Squares Structural Equation Modeling” to explore the interrelationships among the constructs within the model. The results revealed that information quality, social influence, performance expectancy, and system quality all positively impacted the intention to use LA. Additionally, personal innovativeness exhibited both direct and indirect positive impacts on the intention to use LA, mediated by performance expectancy. This study has the potential to offer valuable insights to educational institutions, policymakers, and service providers, assisting in the enhancement of LA adoption and usage. This study’s contributions extend beyond the present research and have the potential to positively impact the field of educational technology, paving the way for improved educational practices and outcomes through the thoughtful integration of LA tools. The incorporation of sustainability principles in the development and deployment of LA tools can significantly heighten their effectiveness, drive user adoption, and ultimately nurture sustainable educational practices and outcomes.

Speak out: Lessons on how to support Canadian 2SLGBTQI youths who face gender-based violence

2SLGBTQI youth are at disproportionately high risk of experiencing gender-based violence compared to their cis-heterosexual peers, although there is a gap in research explaining why as well as what this violence looks like. Part of the explanation relates to ongoing homophobia and transphobia; however, more research is needed to understand 2SLGBTQI youths’ feelings of safety within their communities, their experiences of violence with partners, and their help-seeking behaviours. Given the limited Canadian research, the Speak Out project was undertaken. The Speak Out project is a multi-phase project with Phase 1 encompassing a survey of youth across Canada about their experiences of gender-based violence. From across Canada, 292 youths were recruited and asked to complete a survey on gender-based violence. The survey covered four domains related to violence (physical violence, emotional abuse/control, sexual violence, virtual violence) participants experienced, experiences with help-seeking, and connections to the 2SLGBTQI community. Most youths had connections to the broader 2SLGBTQI community and were open about their identities, but many reported being discriminated against based on their gender expression (50%) and sexual orientation (43%). Of the participants who answered questions related to physical, emotional, and sexual abuse, very few reported any incidents. More youths reported virtual violence via text messages (34%), making them afraid to ignore phone calls or other contact (18%), and surveillance of their social media (18%). These results contribute valuable knowledge on the experiences of Canadian 2SLGBTQI youths and have important implications for both education and frontline service provision.

Bridging gaps: how investment in public childcare affects women’s employment in Italy and Spain

ABSTRACT This paper aims to establish whether, and to what extent, an increase in the public provision of early childhood education and care services (ECEC) has had a positive effect on women’s participation in the labour market in Italy and Spain. It does so by compiling panel data using microdata from the European Labour Force Survey (2006–2018), together with secondary sources of information on public ECEC investment made in the two countries. After controlling for unit heterogeneity and reverse causality, the estimated results indicate a positive correlation with the employment rates of women with children and the number of hours worked, in particular for those without a degree, thus indicating the need to address unequal access to publicly-provided ECEC services.

The Services Provided to Students with Attention Deficit Hyperactivity Disorder in Primary Schools from the Special Education Teachers’ Perspectives

The study aimed to investigate the reality and challenges of the special education services provided to students with attention deficit hyperactivity disorder (ADHD) in primary schools in the Kingdom of Saudi Arabia from the point of view of their teachers. By examining the perspectives of these educators, the research seeks to identify gaps, barriers, and areas for improvement in order to enhance the educational experience and outcomes for students with ADHD in primary schools. The study used a mixed-method approach, with a questionnaire distributed to 108 special education teachers and semi-structured interviews with conducted with four of those teachers. The mean, standard deviation, and ANOVA were among the techniques used in this study’s data analysis. The study used coding to perform an interpretive analysis on the qualitative data. The study concluded that the reality of special education services provided to students with ADHD is not at the desired level. The results also demonstrated that there are some obstacles facing the provision of special education services to students with ADHD in primary schools, including the lack of clarity in the referral procedures, the concealment by parents of some important information about the child’s condition, and the lack of awareness of general education teachers of disorders. The study suggested the need to adopt special programmes for ADHD in primary schools, the existence of clear procedural guides, and to raise awareness of ADHD through intensive in-service training for special education teachers.

Ability in Intellectual Disability: The Culture of Inequality in Nigeria and Other Jurisdictions

This paper examines the disputable issue of the culture of inequality in providing legal protection for children living with intellectual disabilities. It argues the disparity in the provision of educational and health services for persons living with intellectual disabilities by the Nigerian Government and identifies the gaps in the provisions of Sections 20 and 21 of the Nigerian Discrimination Act. These deficiencies obscure the ability of children living with disabilities (Down syndrome and Autism), which culminates in a domino effect from delayed intervention. It draws a comparative analysis from the United Kingdom and the United States of America as a standard for innovative legal frameworks in Nigeria. It concludes that non-governmental organisations must collaborate with the government to ameliorate Nigeria's poor education and health care, with a differential detour that rights to free education and health care for those with intellectual disabilities be justiciable for the Act's practicability.

Social work virtual: preparing social work students for a digital future

ABSTRACT During the pandemic, social workers have faced increasingly complex client needs, and are simultaneously undergoing transformative changes in practice with the rapid uptake of digital technologies. To make the best use of these technologies, practitioners require new knowledge, skills, and competencies, yet to date, the development of digital competencies has not formed a curriculum priority in social work higher education. To address this gap, we developed the 8-week simulation learning experience Social Work Virtual. Combining the principles of best pedagogical practice in both face-to-face and online education, Social Work Virtual is specifically tailored to develop digital social work competencies under the mentorship of practicing clinicians. In this paper, we describe the challenges in higher education and healthcare service provision that prompted the development of this learning simulation, and the opportunities it provided for students to develop skills in social work assessment and intervention using digital technologies. We include a reflective account by a practice mentor in Social Work Virtual. The reflection offers insights into how this simulation experience addressed student learning needs amid a rapidly changing social and professional landscape. We then consider how educators may adopt similar pedagogical strategies to integrate digital competencies within their professional programs.

Students’ Perspective towards Educational Service Quality in Ethiopian Public University: A Triangulation Approach

In higher education, evaluating educational service quality from students’ perspective is vital to pinpoint institutional strengths and identify areas for improvement. The main purpose of this study was to examine students’ perspective towards education service quality of a public University in Ethiopia. Using qualitative case study design, the study employed purposive sampling technique to select participants including regular undergraduate students, student union representatives, teachers, department heads, college deans and student service directorate director. Semi-structured interview was conducted with twenty participants, consisting of six teachers, four student union representatives, five department heads, four college deans and one student service directorate director. Meanwhile, focus group discussion was conducted with twelve purposefully selected students. The thematic qualitative data revealed that students’ perception towards educational service quality of the University was found to be poor. This study further uncovered that poor provision of educational services affects students’ learning. Based on the findings, conclusions, recommendations and directions for further studies were forwarded.

ADVANCED TRAINING IN POSTGRADUATE EDUCATION INSTITUTIONS IN THE CONDITIONS OF MARTIAL LAW

The article focuses on the need to meet the needs of public sector professionals in acquiring new knowledge and skills through the proposals of educational service providers in the field of vocational training under the legal regime of martial law. It is established that under the legal regime of martial law, postgraduate education institutions providing professional training, in particular, advanced training of public servants, continue to operate fully despite various restrictions on the organization of operational activities. They are free to choose the forms, methods and means of training that correspond to the professional development programs. For most postgraduate education institutions, distance learning became the only available form in the system of professional development of civil servants in 2022. Based on the analysis of the Poltava Regional Center for Professional Development, it can be stated that the number of educational events, groups of participants, and the number of participants in professional training has increased. In 2022, vocational training was mainly provided to local government officials and civil servants of regional and district state (military) administrations, and the number of participants in vocational training decreased compared to the pre-war year. The task of providing professional information and explanatory support on topical issues of public service under martial law was a companion to educational services for postgraduate education institutions. The high quality of educational services of postgraduate education institutions can be ensured by expanding the range of educational services in the field of professional training of officials with the simultaneous introduction of innovative educational technologies, various forms and methods of teaching, and wider involvement of practicing teachers, representatives and experts of civil society institutions. Priority areas of training should be determined by the needs of customers of educational services for professional development.

ADVANTAGES OF INTRODUCING AN INTEGRATED MANAGEMENT SYSTEM IN EDUCATION

Education is a fundamental need of every member society, therefore, every citizen should be concerned the quality of education provided by providers of educational services. But while the results may not always be guaranteed and yet educational institutions can play a decisive role in ensuring the expected quality in education. These problems can be solved by the Integrated Management System in Education (IMS). This is a guide for improving the management of the enterprise, created on the basis of international management experience. What can we get from IMS and why are we introducing it into the education system? IMS integrates management systems based on the requirements of international and national standards. We also consider the algorithm for the implementation and development of the IMS at EI. This process includes three subsequent steps: preliminary, preliminary and main. With ISO certification, we can: improve our education system; enhance the reputation of your school; promote equal opportunities for all students, regardless of their religion, ethnic or cultural background, gender, ability/disability, etc. ISO certifications for the education industry help school systems to navigate a complex and competitive environment, also help customers in the industry by implementing education industry standards. Keywords: education, management system, standards digitalization.

Social exclusion, and mistrust of state-led early childhood care and education policies: a qualitative case study in the estate sector of Sri Lanka

ABSTRACT Providing quality early childhood care and education (ECCE) services is crucial, especially for children in most disadvantaged backgrounds. The present study thus examined how social exclusion in the estate sector (inhabited by hill country Tamil people who work as laborers in tea plantations) of Sri Lanka leads to a mistrust of policy interventions, which has negative implications for implementing ECCE policies. A qualitative case study design was employed, and data were drawn from three key informant interviews, twenty in-depth interviews, and four focus group discussions. Data were analyzed thematically. The analysis revealed that certain aspects of state-led ECCE policies are not designed to reflect and respect the needs of estate dwellers. Also, the mistrust of external organizations that are responsible for ECCE policy interventions denies estate dwellers from developing progressive relationships with them. The unique interplay between social exclusion and social capital in the estate communities is thus one of the primary reasons for the difficulty in implementing ECCE policies.

PRINCIPLES OF PROFESSIONAL DEVELOPMENT OF CIVIL SERVANTS IN THE CONDITIONS OF EUROPEAN INTEGRATION

The article provides a comprehensive analysis of domestic developments in the field of professional development of civil servants; considers the tasks of professional development put forward by the implementation of Ukraine’s European integration vector; summarises the principles of professional development of civil servants, reveals their content and methods of implementation. The competences relevant for civil servants in the context of Ukraine’s path to European public administration standards are highlighted and summarised. Recommendations are made to educational service providers on the peculiarities of forming curricula and programmes for the professional development of civil servants in the context of Ukraine’s European integration. It is determined that adherence to the basic principles of professional development of civil servants should contribute to improving the efficiency of public administration and achieving the strategic goals of the State. In addition, the purpose of the article is to popularise the principles of professional development among a wide audience, which serves to form a conscious approach to the management of public resources and the development of the culture of the rule of law in Ukraine. It is emphasized that the implementation of the principles of professional development of civil servants in the context of European integration is possible with the use of the best educational practices and introduction of educational innovations which form relev of self-knowledge, self-development and self-realization. Modern educational practices that are useful in implementing the principles of professional development of civil servants in the context of European integration include, in particular, the following: simulators of management decisions and proposals that allow students to develop their own ideas and approaches to the formation and adoption of management decisions based on real cases, discuss them with practitioners and experts; training technologies; project management approaches; design thinking technologies that allow to direct training activities to solve specific problems of professional activity of public servants, to improve the service delivery system; involvement of foreign experts, including for the preparation and implementation of partnership training programmes; creation of online training platforms and training centres in public authorities.

Pengorganisasian dalam Lembaga Pendidikan Tinggi

Higher education is the level of education after secondary education which includes diploma, undergraduate, masters, specialist and doctoral education programs organized by universities. In the government regulation of the Republic of Indonesia Number 30 of 1990 concerning tertiary institutions that higher education is education at a higher level than secondary education in the school education pathway. Higher education is an education that becomes the final terminal for someone who has the opportunity to study at the highest level through school education. Education has an important role in producing reliable human resources. Education service providers have an obligation to create quality human beings through an effective educational process. In general, education service providers in Indonesia consist of two types of services, namely education provided by the government and the community. Higher education can be organized by educational units organized by the Government, in this case other departments or departments or other Government agencies, or by educational units organized by the community. Academic implementers in the field of education can take the form of faculties, departments, or laboratories. The faculty coordinates and/or implements academic and/or professional education in one or a set of certain branches of science, technology and/or arts. The department carries out academic and/or professional education in one or a set of certain branches of science, technology and/or art. The department carries out academic and/or professional education in one or a set of certain branches of science, technology and/or art. Laboratories/studios support the implementation of education in majors in academic and/or professional education.