Easy Service Research Articles

ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES

Satisfaction is an individual's emotional state of pleasure or dissatisfaction by comparing perceived service performance according to expectations. Factors that influence hospital satisfaction are tangible, reliability, responsiveness, assurance and empathy. This study aims to determine factors related to outpatient patient satisfaction at the Rupit Regional General Hospital, North Musi Rawas Regency in 2024. The design of this research is quantitative with a cross-sectional approach. The sample in this study amounted to 93 people. The sampling method uses purposive sampling. Inclusion criteria were outpatients and those willing to be respondents. This research was carried out on March 4-31 2024. Data was collected using a questionnaire. Bivariate data analysis used the Chi-Square test and multivariate logistic regression. The results of the research show that there is a relationship between reliability (p value 0.001) and responsiveness (p value 0.009) with outpatient satisfaction at Rupit Hospital, North Musi Rawas Regency in 2024. The most dominant factor in outpatient satisfaction at Rupit Hospital, North Musi Rawas Regency in 2024. 2024, namely reliability (p value 0.001), (OR 0.21). The conclusion is that there is a relationship between reliability and responsiveness and outpatient satisfaction at the Rupit Hospital, North Musi Rawas Regency in 2024. The hospital should provide services quickly and provide easy service for patients.

Factors influencing HIV testing uptake in Sub-Saharan Africa: a comprehensive multi-level analysis using demographic and health survey data (2015–2022)

BackgroundHuman Immunodeficiency Virus (HIV) is a global health concern, causing over 35 million deaths, with 97% occurring in developing nations, particularly impacting Sub-Saharan Africa. While HIV testing is crucial for early treatment and prevention, existing research often focuses on specific groups, neglecting general adult testing rates. This study aims to identify predictors of HIV testing uptake among adults in Sub-Saharan Africa.MethodData were obtained from the official Demographic and Health Survey program database, which used a multistage cluster sampling technique to collect the survey data. In this study, a weighted sample of 283,936 adults was included from thirteen Sub-Saharan African countries. Multilevel multivariable logistic regression analysis was employed to identify predictors of HIV testing uptake. Akaike’s information criteria guided model selection. Adjusted odds ratios and corresponding 95% confidence intervals determined significant predictor variables.ResultAmong adults in Sub-Saharan African countries, the prevalence of HIV testing uptake was 65.01% [95% CI (64.84%, 65.17%)]. Influential factors included male sex [AOR: 0.51, 95% CI (0.49,0.53)], varying odds ratios across age groups (20–24 [AOR: 3.3, 95% CI (3.21, 3.46) ], 25–29 [AOR: 4.4, 95% CI (4.23, 4.65)], 30–34 [AOR: 4.6, 95%CI (4.40, 4.87)], 35–39 [AOR: 4.0, 95%CI (3.82, 4.24)], 40–44 [AOR: 3.7, 95%CI (3.50, 3.91)], 45–49 [AOR: 2.7, 95%CI (2.55, 2.87)], 50+ [AOR: 2.7, 95%CI (2.50, 2.92)]), marital status (married [AOR: 3.3, 95%CI (3.16, 3.46)], cohabiting [AOR: 3.1, 95% CI (2.91, 3.28)], widowed/separated/divorced [AOR: 3.4, 95%CI (3.22, 3.63)]), female household headship (AOR: 1.28, 95%CI (1.24, 1.33)), education levels (primary [AOR: 3.9, 95%CI (3.72, 4.07)], secondary [AOR: 5.4, 95%CI (5.16, 5.74)], higher [AOR: 8.0, 95%CI (7.27, 8.71)]), media exposure (AOR: 1.4, 95%CI (1.32, 1.43)), wealth index (middle [AOR: 1.20, 95%CI (1.17, 1.27)], richer [AOR: 1.50, 95%CI (1.45, 1.62)]), Having discriminatory attitudes towards PLWHIV [AOR: 0.4; 95% CI (0.33, 0.37)], had multiple sexual partners [AOR: 1.2; 95% CI (1.11, 1.28)], had comprehensive knowledge about HIV [AOR: 1.6; 95% CI (1.55, 1.67)], rural residence (AOR: 1.4, 95%CI (1.28, 1.45)), and lower community illiteracy (AOR: 1.4, 95%CI (1.31, 1.50)) significantly influenced HIV testing uptake in the region.ConclusionThis study highlights the need for tailored interventions to address disparities in HIV testing uptake among adults in Sub-Saharan Africa and progress towards the achievement of 95-95-95 targets by 2030. Thus, tailored interventions addressing key factors are crucial for enhancing testing accessibility and emphasizing awareness campaigns, easy service access, and targeted education efforts to improve early diagnosis, treatment, and HIV prevention in the region.

Revolutionizing Cloud Resource Allocation: Harnessing Layer-Optimized Long Short-Term Memory for Energy-Efficient Predictive Resource Management

INTRODUCTION: This is the introductory text. Accurate data center resource projection will be challenging due to the dynamic and constantly changing workloads of multi-tenant co-hosted applications. Resource Management in the Cloud (RMC) becomes a significant research component. In the cloud's easy service option, users can choose to pay a fixed sum or based on the amount of time. OBJECTIVES: The main goal of this study is systematic method for estimating future cloud resource requirements based on historical consumption. Resource distribution to users, who require a variety of resources, is one of cloud computing main objective in this study. METHODS: This article suggests a Layer optimized based Long Short-Term Memory (LOLSTM) to estimate the resource requirements for upcoming time slots. This model also detects SLA violations when the QoS value exceeds the dynamic threshold value, and it then proposes the proper countermeasures based on the risk involved with the violation. RESULTS: Results indicate that in terms of training and validation the accuracy is 97.6%, 95.9% respectively, RMSE and MAD shows error rate 0.127 and 0.107, The proposed method has a minimal training and validation loss at epoch 100 are 0.6092 and 0.5828, respectively. So, the suggested technique performed better than the current techniques. CONCLUSION: In this work, the resource requirements for future time slots are predicted using LOLSTM technique. It regularizes the weights of the network and avoids overfitting. In addition, the proposed work also takes necessary actions if the SLA violation is recognized by the model. Overall, the proposed work in this study shows better performance compared to the existing methods.

Using the Age-Friendly Environment Framework to Assess Advance Care Planning Factors Among Older Adults With Limited Income: A Cross-Sectional, Descriptive Survey Study.

The World Health Organization created the Age-Friendly Environment (AFE) framework to design communities that support healthy aging and equitable decision making. This framework's resource domains may account for disparately lower advance care planning (ACP) among older adults with limited incomes compared to those with high incomes. We aimed to describe and examine associations of AFE factors with ACP. We recruited and conducted cross-sectional surveys among older adults with limited incomes in 7 community-based settings in Nashville, TN. ACP and AFE item scales were dichotomized and analyzed with unadjusted phi correlation coefficients. Survey participants (N = 100) included 59 women, 70 Black/African American, and 70 ≥60 years old. Most participants agreed that their community was age friendly (≥58%) and varied in ACP participation (22%-67%). Participants who perceived easy travel and service access and sufficient social isolation outreach were more likely to have had family or doctor quality-of-life discussions (phi = 0.22-0.29, p < .05). Having a healthcare decision maker was positively associated with age-friendly travel, housing, and meet-up places (phi = 0.20-0.26, p < .05). The AFE framework is useful for exploring the environmental factors of ACP, but further research is warranted to identify specific and immediate resources to support successful ACP among populations with socioeconomic disadvantage.

Analisis Faktor-Faktor yang Mempengaruhi Niat Perilaku Penggunaan Layanan Mobile Banking

The COVID-19 pandemic that hit Indonesia in the first quarter of 2020 has pushed the banking industry to experience change and development through technology-based innovation. With information technology, banks are able to provide easy transaction services and access to information, as well as connecting the bank with its customers through the use of the internet, one of which is mobile banking. Behavioral intention to use can describe how much a customer wants to use mobile banking services, while use behavior is the intensity and/or frequency of users in using information technology. The aim of this research is to determine the behavioral intention to use mobile services. banking at one of the Government Banks of the Republic of Indonesia. This research uses a quantitative method with data collection distributed through a questionnaire in the form of a Google form. This research sample consists of 180 customers who have used the service for more than 1 (one) month. This research data was analyzed using SEM. The research results show that performance expectancy, effort expectancy, social influence, habit, and timeliness have a significant positive effect on behavioral intention to use. Apart from that, perceived risk has a significant negative effect on behavioral intention to use. Behavior intention to use has a significant positive effect on use behavior. Meanwhile, facilitating conditions, hedonic motivation, and price value have no effect on behavioral intention to use.

Evaluasi Pelayanan Publik di Pelabuhan Roro Dompak Provinsi Kepulauan Riau

The service standards for the Roro Dompak port Kepulauan Riau Province are the parameters used as guidelines for the implementation of services and the objectivity of the criteria for assessing the quality of services to the community so that there is guidance on the obligations and promises of organizers to stakeholders in the context of quality, fast, easy, affordable and measurable services. The aim of the research is to analyze the evaluation of Public Services at Roro Dompak port Kepulauan Riau Province. Qualitative Research Method with primary data collection such as closed interviews and secondary data obtained from the Kepulauan Riau Province Transportation Service. Data analysis uses triangulation techniques and uses grand theory based on two approaches: process-oriented evaluation and results-based evaluation. Process-oriented evaluation focuses on the process of providing public services, including accountability, responsibility and responsiveness. Results-based evaluation focuses on public service outcomes, including effectiveness, economics, and efficiency. The research results show that the Roro Dompak port Kepulauan Riau Province has several strengths and weaknesses in providing public services to the community. Its advantages include its strategic location, adequate basic facilities and efficient operations. However, the weaknesses are limited capacity, inadequate infrastructure, and lack of transparency. This study also identified several areas that need to be improved, including increasing port capacity, improving infrastructure, and increasing transparency and accountability. Additionally, the study suggests that ports should focus on improving their responsiveness to community needs, increasing effectiveness in providing services, and reducing costs. Overall, this study provides a comprehensive evaluation of the public service performance of Roro Dompak Port and highlights areas that need improvement to increase its effectiveness in providing public services to the community Kepulauan Riau Province.

The influence of work culture values on the performance of hospital management staff

Background: The excellent performance of hospital employees can help them complete the tasks given by the company on time. Employee performance, such as the culture of professionalism, easy service, friendliness, and trust, are needed to achieve the 'hospital's goal. This study aimed to analyze the influence of current work culture values on the performance of the management staff of Mitra Bangsa Hospital. Methods: This study used a quantitative research method. The population in this study was all management staff at the Mitra Bangsa Hospital, totalling 45 staff. The sample used in this research was obtained using a nonprobability sampling technique with saturated sampling. Researchers used this sampling technique because the population was 45 people. Saturation sampling was carried out with a sample of 45 management staff. This study used partial least squares (PLS) to analyze the data. Results: The study found that work culture, including professionalism, teamwork, innovation, and exemplary, has a positive and significant effect on staff performances of quality and quantity, responsibility, collaboration, and initiative with p-values &lt; 0.05. Conclusion: The work cultures of professionalism, teamwork, innovation, and exemplary had positive and significant effects on staff performance with quality and quantity, responsibility, collaboration, and initiative at Mitra Bangsa Hospital.

Health Care Digital Strategy: Designing the New Norm

The time has arrived when oral and maxillofacial surgery (OMS) teams must redesign patient care by offering high-quality, easy, and cost-effective virtual care services through digital tools and telemedicine. Only a few pilot programs have been established to date, but now, the new norm requests large-scale routine services. The healthcare institutions should build this strategy based on their long-term goals. A prime example of its successful implementation is our unit at the National Institute of Children's Diseases (Bratislava, Slovak Republic), where a reliable telemedicine program was implemented for the outpatient follow-up visits of patients operated on for craniosynostosis. This program was instrumental in maintaining the long-lasting and high-impact character of craniosynostosis care during the coronavirus disease 2019 (COVID-19) crisis. The parents of the children were surveyed to evaluate the new program's effectiveness. The results were overwhelmingly positive, with an overall parental satisfaction rate of 72.3% and a 67.2% convenience rate for the services. The returned questionnaires revealed that 79.3% of parents were satisfied with physicians' communication, and 88.7% agreed that the virtual meetings adequately addressed their clinical needs. Moving forward, healthcare centers and physicians should organize their time and resources to experiment with the rapidly growing list of digital tools. The organizations should prioritize adapting their clinical information technology (IT) systems for optimal telemedicine practices. With the rapid technological advancements, new digital clinical systems should incorporate the capabilities of generative artificial intelligence (AI) in sophisticated virtual systems. This will require an even closer collaboration between clinicians, scholars, allied healthcare providers, healthcare leaders, and digital system designers. It is clear that in today´s complex healthcare ecosystem, the present and future of care delivery is digital. Will modern OMS teams adopt these strategies? It is something that all of us anticipate with huge interest.

Factors Affecting Utilization of Health Services Among Elderly of Koshi Province, Nepal

Every country in the world is experiencing growth in the number and proportion of older persons. Aging is poised to become one of the most significant social transformations of the twenty-first century which affects all sectors of society. Aim of study was to assess factors affecting the utilization of health services among the elderly of Koshi province, Nepal. A quantitative descriptive cross-sectional study was conducted among 357 elderly. A multistage sampling technique was recruited for the selection of eight municipalities and wards for obtaining a representative sample from each ward. A semi structured interview schedule was used for data collection procedure. Descriptive statistics and inferential statistics were used after the normality test to measure the association of selected variables and utilization of health services. The study finding revealed that more than two-third (70.3) of the respondents was young old age. More than half of the respondents were female. Less than half (44.0%) of the respondents were hypertensive. A multivariate analysis revealed that the utilization of health services is higher among service holder elderly than non-service holder. The utilization health services by elderly were higher who had health insurance than who had not insurance service. The study concludes that only two-thirds of the elderly were satisfied with health insurance services facilities. Although One-thirds of elderly still not satisfied with the health insurance service facility so improve and easy access insurance service to elderly is essential.

Elements of Successful Implementation of "PLAVON" (Online Services) At the Sidoarjo Regency Population and Civil Registry Service

Sidoarjo Dinas Kependudukan dan Catatan Sipil Online Services (Plavon) is the application of e-government practices in the field of online population administration (adminduk) services carried out by the Sidoarjo Regency Population and Civil Registry Service in an effort to provide fast and easy population services. The aim of this research is to determine the application of Plavon Dinas Kependudukan dan Catatan Sipil Sidoarjo as an online population administration service using theory from the results of a Harvard JFK School of Government study consisting of Support, Capacity, and Value. This research uses a qualitative descriptive method with data collection using literature study, interviews, and observation. Involving the Sidoarjo Dinas Kependudukan dan Catatan Sipil Office and the community as Plavon users. The results of this research show that the implementation of Plavon as an online population administration service is good even though there are still obstacles in the document upload process.

Implementation of Online Student Counseling System

The creation and implementation of online student discussion aims to provide students with a good and easy discussion service. The system integrates modern technology to facili-tate communication between students and advisors, providing timely academic, personal and emotional support. This article provides an overview of the design, features, and func-tionality, including user authentication, scheduling, secure messaging, and task sharing. This article also discusses the benefits of online dating such as improved accessibility, pri-vacy, and scalability. Evaluation of the system demonstrates its effectiveness in improving student health and academic performance. The development of online communication is to improve communication. This software will be very useful for students. An online forum was created to improve communication and enhance online work. This software will be very useful for students to sign, register and request school information. This project is designed to create an online forum where students can consult and update regularly. This program was chosen to save time and resources for advisors and students and to eliminate existing deficiencies in the pro-cessing of information.

Analisis Strategi Bisnis Bank Digital Syariah di Indonesia

Digital banks are part of the digitalization of financial institutions which aims to facilitate financial inclusion for all groups. Sharia digital banks are a type of banking institution that provides practical and easy online services based on sharia principles so that customers do not need to come to a branch office. Sharia digital banks are among the latest innovations in the banking industry in Indonesia. This article aims to analyze the internal and external conditions of Islamic digital banks in Indonesia and formulate strategies that will be implemented by Islamic digital banks to take advantage of strengths and opportunities and overcome weaknesses and threats. This research uses the SWOT method. The results show several strengths (such as being the first pure digital Islamic bank in Indonesia, recipient of the Most Promising Islamic Digital Bank 2021 award at the CNBN Indonesia Award 2021), weaknesses (such as requiring a supporting internet connection), opportunities (such as: continued growth of internet users in Indonesia), and threats (such as cybercrime attacks). Based on the results of the SWOT analysis, the comparative advantage cell, mobilization cell, divestment/investment cell and damage control cell were obtained.

Persepsi Masyarakat terhadap Tugas dan Fungsi Kepala Lingkungan Studi Kasus Lingkungan Bandar Khalipah, Kecamatan Percut Sei Tuan

The problem in this research is that many people in the Bandar Khalipah sub-district still do not know the duties and functions of the neighborhood head in their area, as well as the process for selecting the neighborhood head which is decided and chosen directly by the village head. This research uses qualitative research methods and sociological research whose object is the community in the Bandar Khalipah neighborhood, Percut Sei Tuan District. The results of the research show that the head of Ward VII Bandar Khalipah has a high level of concern for the people in his neighborhood. This can be seen from the performance of the Head of Ward VII Bandar Khalipah, who always prioritizes and prioritizes the needs of the community in various problems, providing easy public administration services to the community, so that the duties and functions of the Head of the Ward are carried out in accordance with applicable regulations. Apart from that, the head of Ward VII Bandar Khalipah is also always active and participates in religious activities held in his neighborhood. Apart from that, as head of the environment, of course he has several work programs that have been and will be realized, including: 1) posyandu activities which are routinely carried out once a month 2) social assistance programs (BLT) which are given to lower economic communities in the environment 3) mutual cooperation activities for cleaning environment which is routinely carried out once a month with the aim of creating a clean environment and strengthening harmony in the community 4) block paving installation program in the alleys in the VII Bandar Khalipah neighborhood. Thus, it can be concluded that in carrying out his duties and functions as head of Bandar Khalipah Environment VII he has been implemented well and in accordance with applicable regulations. However, in carrying out their duties and functions there are certainly obstacles that can hinder the realization of the planned work program.

Customer Satisfaction towards E-Banking Service offered by Prabhu Bank Limited

In recent times, the internet has become very important in human life. Due to the hastily growing technology in the global market, banking sector has provided the e-banking services to minimize their cost, and digitization strategies in today’s competitive market. This study aims to analyze the association between e-banking service quality and customer satisfaction; and measuring the impact of e-banking service quality on customer satisfaction. The sample size of the study was 100 customers of Prabhu bank operating in Kailali district. Data was collected using a structured five point Likert scale questionnaire conveniently surveyed the customers of Prabhu Bank Limited from study area. Pearson’s correlation and regression analysis was used to analyze the data with the help of statistical package for social science (SPSS-29). The findings of the study concluded that, there is statistically significant positive association between e-banking service quality and customer satisfaction. Furthermore, all the e-banking service quality factors i.e., perceived cost, security and privacy, perceived ease of use, computer self-efficiency and responsiveness has significant positive impact on customer satisfaction. Out of these e-banking service quality factors, perceived ease of use (PEU) has highest impact on customer satisfaction (CS). The findings of this study will help the bank management in improving the e-banking service quality focusing on development of easy and understandable e-banking service for increase their customer’s satisfaction. This study covered only e-banking service quality, future researchers can conduct their study concentrating on overall banking service quality and its impact on customer satisfaction and loyalty.

PEMANFAATAN APLIKASI PRIMASI DI YPPSB DALAM PENYELENGGARAAN LAYANAN PENDIDIKAN BERBASIS DIGITAL

The developments in the globalization era have made technological developments rapidly develop in all lines of human life. The technological developments are not only limited to the development of fission tools or hardware therapy but also in the form of software. The development of application technology in the world of education for orderly administration and the digitalization of educational administration is growing rapidly. One of them is YPPSB, which is developing an application for administrative services for teachers and employees called the PRIMA application. In 2022, YPPSB, through the business manager and support, published an application called PRIMA. With this application, YPPSB provides easy administrative services, especially for teachers and employees who are under the auspices of YPPSB. Based on this, researchers are interested in knowing how to use the administrative services of teachers and employees at YPPSB through the PRIMA application at YPPSB. The research was conducted using qualitative methods by collecting data from results, interviews, observation, and documentation. Furthermore, the data was analyzed using interactive analysis, namely by condensing data, presenting data, and ending with conclusions. The results of the study can convey that the use of the PRIMASI application service at YPPSB has been going well with the convenience of teachers and employees in reporting administration at school. Based on the results of this analysis, it can be concluded that administrative services through the PRIMA application are registration and data collection of teachers and employees, validating teacher data, payroll and payment of overtime allowances for teachers and employees, submission of proposals, and data collection and repair of assets. Everything automatically uses the PRIMA application held by the operator at YPPSB, although I still found various obstacles.

Optimizing the Role of Cooperatives in Reducing Loan Sharks in Tasikmalaya Regency

The high level of living needs versus people's income, which tends to stagnate, is the main factor in the rampant practice of loan sharking in Tasikmalaya Regency, especially according to BPS data, where as many as 10.73% of people are still classified as weak economic categories. In practice, loan sharks offer easy and fast loan services but set interest rates high enough that they harm the level of public welfare. Therefore, all parties are expected to cooperate optimally with each other to strengthen the role of cooperatives as an alternative to better loan distribution. Considering that cooperatives are economic teachers who have long been instilled in this nation, The purpose of this study is to examine the role and efforts of cooperatives in reducing the practice of loan sharks. The method used is qualitative descriptive analysis with data collection through observation, interviews, and literature studies. The results of this study provide recommendations for strategies that can be applied by cooperatives to reduce financing practices that harm the community to create a more prosperous society and further strengthen the economy.

Peningkatan Efisiensi Proses Operasional Lelang Melalui Pembuatan Learning Management System (LMS) Berbasis Google Sites pada KPKNL Surakarta

Nowadays, technology is a very significant phenomenon that has an impact on the digitization of knowledge. One example of technological development is the digitization of information through the Learning Management System (LMS) website. Due to its limited features, the Learning Management System (LMS) website was not very popular at first. But nowadays, Learning Management System (LMS) websites are available online and used as a source of learning content. Information integrated with the Learning Management System (LMS) site-based information system offers an easy and convenient interface service used for various activities such as information accuracy. In this era, Learning Management System (LMS) sites are considered important for both government and private segments, because the Learning Management System (LMS) provides information to the public without distance and time limitations. KPKNL Surakarta is a government institution located in Banjarsari District. One of the services provided is auction. In the course of auction activities, this institution faces challenges, such as the lack of easy access for the public to obtain information on auction procedures. This research aims to develop a Learning Management System (LMS) site based on google sites in a systematic and structured manner. This research consists of situation analysis, problem identification, goal setting and planning, problem solving plan, implementation and planning.

Communication in the Implementation of Electronic Justice Policy in the Mempawah Religious Court

Electronic justice (e-court) is a justice system that is implemented electronically to provide easy services for court officials and parties litigating in court through the use of information technology. Application of electronic court to answer 3 (three) main problems: delays, accessibility, and integrity. The use of e-court can prevent interactions between parties related to court officials, thereby minimizing the occurrence of ethical deviations or legal violations. Apart from that, it can also reduce time, energy, and costs so that the process is more effective and efficient. The aim of the research is to find out and analyze the factors that influence the implementation of electronic court policies at the Mempawah Religious Court using George Edward III's theory (communication, resources, disposition, and bureaucratic structure). The research method used is descriptive-qualitative. The data sources were taken from documents and interviews with related parties. The research results show that electronic courts have not been utilized by people seeking justice due to several factors, including: people do not know about electronic courts, are technologically illiterate, do not have the means to use electronic courts, do not understand electronic court mechanisms, and have internet network problems. Future projections for electronic courts to be optimally utilized by people seeking justice require massive outreach and the availability of adequate equipment.

The Effect of Easy and Quality Service on Interest in Using BCA Mobile Banking through Trust as an Intervening Variable

The rapid development of science and technology in the digital era has influenced people's lifestyles when accessing a lot of information in various service functions via electronic means. Banking utilizes information technology in mobile banking services. The aim of this research is to determine and analyze the influence of perceived convenience and service quality on interest in using BCA Mobile Banking through trust as an intervening variable. The research method uses primary data obtained from distributing questionnaires to 100 people aged at least 17 years who have used or are currently using BCA Mobile Banking in Jabodetabek. The analytical tools used are validity test, reliability test, R-Square test, path coefficient test, and indirect effect test (path analysis). The research results show that perceptions of convenience and service quality influence interest in using BCA Mobile Banking through trust. Perceived convenience does not influence interest in using BCA Mobile Banking, while service quality influences interest in using BCA Mobile Banking. Perception of Ease and Quality of Service directly and indirectly influences Interest in Using BCA Mobile Banking through Trust

IMPLEMENTASI DAN PENGARUH INOVASI PELAYANAN PUBLIK GO DIGITAL PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PROBOLINGGO

The dynamics and developments in the globalization era followed by the use of information technology require that public service patterns in all sectors of life undergo adjustments, both human resources, mechanisms and innovations to produce maximum public service products for the community. Law Number 24 of 2013 concerning amendments to Law Number 23 of 2006 concerning Population Administration has mandated that the Government take an active role in population administration services.This service approach is a form of providing easy, fast and free services according to the slogan of population administration services. It is expected that easy, fast and free services are not just slogans, but efforts must be made to be realized in every population document service at the Regency/City Population and Civil Registration Office, especially in Probolinggo Regency. This is because the service of population documents is one of the obligatory matters that fall under the authority of the Regional Government. However, until now the population document service is still considered poor by the community, although sometimes the fault is not solely with the Dukcapil service.