E-payment System Research Articles

Effect of Staff Digital Literacy on Customs Goods Clearance at Jomo Kenyatta International Airport, Kenya

Purpose: The clearance of imported goods at airports used the risk-based management customs systems of clearance to enhance faster clearance of goods from air cargo complexes, the use of Electronic Data Interchange (EDI), there was quick cargo clearance of perishable cargo, and uniform and simple procedure of cargo handling. There were e-payment systems that enhanced faster clearances with an overall aim of minimizing dwell time of cargo to be handled at the airport's storage complexes. The purpose of the study was to determine the effect of staff digital literacy on customs goods clearance at Jomo Kenyatta International Airport, Kenya. Methodology: This study employed an explanatory research design. The target population of the study was 245 KRA employees. Data was collected using questionnaires. The data were coded and entered into the Statistical Package for Social Sciences (SPSS). Collected data was analyzed using descriptive and inferential statistics. Results: The findings showed that staff digital literacy had a positive and significant effect on customs goods clearance (β=0.485, p=0.000). Conclusion: KRA needs to engage its staff in digital literacy training. Furthermore, gaining digital literacy skills helps staff to make use of all that technology has to offer in terms of learning, creativity, and teamwork, which enhances their custom goods clearances even more.

Logistics Services, E-payment Systems, and After-sales Support Integration: Basis for Strategic Framework for Enhancing Cross-border E-commerce

In the context of a globalized economy and digital age, cross-border e-commerce has become essential to international trade. This doctoral thesis examines the impact of logistics services, e-payment systems, and after-sales support on cross-border e-commerce success. The study explores global trends and challenges, assessing factors like tracking, delivery speed, security, payment convenience, and customer support. By analyzing these elements' effects on consumer satisfaction and efficiency, the research provides strategies for improvement. The findings aim to guide cross-border e-commerce enterprises in enhancing competitiveness, consumer trust, and sustainable development, offering valuable academic insights into management practices.

The Information Technology Effect, Quality Service, and Tax Sanctions on PBB Tax Compliance

This study examines the impact of tax information technology services and tax sanctions on property taxpayers' (UN) compliance in Surabaya. Using multiple linear regression, the research finds that tax information technology, service quality, and sanctions all significantly and positively influence tax compliance. Efficient e-filing and e-payment systems enhance reporting accuracy, making compliance more transparent. High-quality services from tax authorities, marked by responsiveness and reliability, increase taxpayer trust, leading to better compliance. Fair and transparent sanctions act as a deterrent, promoting adherence to tax regulations. The study concludes that Surabaya's tax authorities should focus on advancing technology, enhancing service quality, and enforcing consistent sanctions to improve compliance. Recommendations include investing in technology, training tax officers, and strengthening law enforcement. This research offers insights into tax policy in Surabaya and other areas, highlighting the factors that drive local tax compliance and setting the stage for future studies on the relationship between technology, services, and sanctions in enhancing tax compliance.

Prospects and Issues Concerning the Regulatory Regime of E-Payment System in Nigeria

Prospects and Issues Concerning the Regulatory Regime of E-Payment System in Nigeria

ISSUES AND CHALLENGES OF ELECTRONIC PAYMENT SYSTEMS

An electronic payment is defined as a payment service that utilize information and communications technologies including integrated circuitcard, cryptography and telecommunications networks. E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. The focus of this paper is to identify and explain the issues and challenges in e-payment system and to examine the problems faced by consumers during e-payments. Electronic payments are financial transactions made without the use of paper documents such as cheques. Electronic payments include debit card, credit card, smart card, e-wallet, e-cash, electronic cheques etc. E-payment systems have received different acceptance level throughout the world; some methods of electronic payments are highly adopted while others are relatively low. This study aimed to identify the issues and challenges of electronic payment systems and offer some solutions to improve the e-payment system quality.

Cashless to classless: a case study of the role of technology and the state in E-payments at Lazada and Shopee in the Philippines

This paper is about how E-Payment systems in online marketplaces such as Shopee and Lazada contribute into the transition towards cashless transactions. Through these technological advances, it is seen to give greater availability for people at all social classes to access financial services such as online payment or transactions without the traditional maintaining fees that are seen in institutional banks. As for methodologies, the data gathering was proceeded with one-on-one interviews for consumers and MSMEs, while Focus Group Discussion is done for government offices with the usage of thematic analysis to treat the coded themes from interviews. Results showed greater access to financial services rendered support for all social classes in the case of the usage in LazadaWallet and ShopeePay and its intermediary medium GCash. One of the major challenges is technicalities within the apps associated and internet connection. Digital literacy also stood as a threat for respondents to fully understand and utilize the benefits that e-payment systems offer. The following data implied that the growth of e- payments to support and uplift the lives of lower social classes heavily relies on the development of technological infrastructure of e-payments and internet system providers. Integrated curriculums, programs, and seminars for technological education are also recommended so that persons of all ages can utilize the services. Multilateral agreements or talks must also be held if Shopee and Lazada sellers must be entitled to taxes as most of the products are also diverse of its origins.

Barriers to digital financial inclusion and digital financial services (DFS) in Pakistan: a phenomenological approach

Purpose Financial inclusion plays an essential role in today’s modern era. There has been a growing recognition that financial inclusion is an important enabler in poverty reduction. It is an essential tool in enabling inclusive growth and reducing poverty. This study aims to identify the barriers that limit customers to use digital financial services (DFS) in Pakistan. Second, this study aims to spread awareness of DFS and benefits of digital financial inclusion and services to retain customers in Pakistan. Third, the study purposes to retain old customers toward DFS in Pakistan. Design/methodology/approach This study is qualitative phenomenology study. The data were collected through interviews (i.e., online or face-to-face, depending on participants convenience). The sample comprised respondents with different age and different nature of work. Before conducting actual interviews, the interview questions were validated by three experts working in the State Bank of Pakistan in the relevant field. The interviews took from those individuals who were have digital financial account, but not using it due to some reasons. Data analysis carried out by using the NVivo software to deliver the themes after analyzing the data by querying, visualizing and coding. Findings The study categorized s6 themes as second order themes including dependency, illiteracy, lack of trust, cost, lack of access to financial services and financial instability by emerging 16 subject themes as 1st order themes. It including financial illiteracy, digital illiteracy, lack of knowledge, depend on spouse, depend on parents/children, depend on siblings, fear, security issues, privacy issues, lack of internet access, lack of account access, unemployment, low income, high expenses, other cost and transaction cost. These barriers limit DFS adoption and its use. This study found that 90% respondents were financial illiterate and 80% respondents do not have the knowledge of new recent e-payment system. Originality/value However, this study contributes to reducing these barriers and spreading knowledge about financial inclusion and DFS. From a managerial perspective, additional attention needs to be devoted to the adoption of financial inclusion and innovation in DFS.

Unlocking E-Payment Potential: Assessing Consumer Readiness in Eastern Uttar Pradesh

In recent years, India has seen a significant shift towards digital payments, with the government promoting cashless transactions under its flagship programme, Digital India. E-payment systems have the potential to transform the way transactions are conducted in the country. The government has taken various steps to promote the use of various digital payment systems, such as the introduction of UPI, QR payments, NEFT, RTGS, and Aadhaar-enabled payment systems. However, the adoption of e-payment systems is not uniform across the country, and there are variations in consumer readiness among individuals. This study analyses the readiness of consumers in Eastern Uttar Pradesh, India, towards e-payment services, which are becoming more popular in the country. The study relied on primary data collected from 250 respondents through questionnaires. The results showed that the level of consumer readiness for e-payment services in Eastern Uttar Pradesh is relatively low, with most people being reluctant to use these services due to issues related to security and trust. This study provides important insights that can guide policymakers and stakeholders in the e-payment industry on how to enhance consumer readiness and adoption of e-payment services in eastern Uttar Pradesh and India at large.

Homo Digitalis in the EU and in Hungary

Digitization has such a complex impact on public and private life, fundamental rights, competitiveness and public services, of which the article only examines the implementation of the EU digital transformation in Hungary. In the context of digitalisation, a significant issue is that the criteria for technical-technological standardization and legislation following the principle of democratic constitutionality differ, so Homo Digitalis is born in the midst of these contradictions. Increasing economic and social competitiveness, strengthening the well-being and legal protection of citizens in the implementation of the decades- long Digital Citizenship programs are linked in the EU strategy documents, while creation of the digital world in Hungary differs to some extent: the provisions on digitization are set out in 996 legal sources in force (November 2023) but the development of the emerging institutional, service and public funding system is incoherent, it does not adapt to the real social needs, digital literacy of citizens and digital penetration. Based on government strategies, Digital Hungarians want the e-Administration, e-Payment system and e-Identification available on their mobile phone from comfort, as they are roaming in social media according to surveys. But in the background, the Hungarian path of digital transformation differs from the principles of EU Digital Citizenship, and the new Act on digital services, adopted in December 2023 without public debate, provides the fullest possible state control on citizens, serves to collect and sell their data, in addition to selectively strengthening the ICT corporate world in the country.

E-PAYMENT INFORMATION SYSTEM AT FAMILYMART BRANCH PT. AT INDONESIA

The study aims to design e-payment information systems at FamilyMart, one of AT Indonesia's branches, in response to business dynamics and technological developments in the retail sector. By initiating a need analysis step through a deep understanding of FamilyMart's retail business processes and customer preferences, the study explores the potential for implementation of e-betalings technology to improve operational efficiency and provide a more comfortable shopping experience. Through direct observation methods, interviews with stakeholders, and literature, the study attempts to identify key features of e-payment systems, integrate them with existing cashier systems, as well as highlight necessary security aspects. In the deeper scope, the research includes conceptual modelling, analysis of software needs, and development of waterfall models as early stages of implementation. The development focuses on security aspects and integration with existing information technology infrastructure. The results of this research are expected to provide a strategic foundation for PT AT Indonesia in the face of an increasingly digitalized business era.

Effect of Electronic Payment System on Marketing Performance of SMEs in Akwa Ibom State, Nigeria

Although the electronic payment system is regulated, in some instances, most SME owners tend to perceive the new system as a threat due to the high rate of cybercrime, network issues, hanging of transactions, and poor description of payer identity, among others. This study examined the effect of the e-payment system on the marketing performance of selected small and medium-scale enterprises in Akwa Ibom State, Nigeria. primary data were gathered through a questionnaire administered to owners/managers of SMEs in Akwa Ibom State. The independent variables were the e-payment system (proxied via bank mobile app, POS and digital mobile app) and the dependent variable was performance (proxied via customer patronage). Data obtained for the study were analyzed with descriptive and inferential statistics. Findings showed that POS, Bank mobile app and Automated Teller Machine (ATM) were mostly used which ranked 1st, 2nd and 3rd respectively. Digital wallets, credit card online transactions and the use of crypto-currency for business were ranked 4th, 5th and 6th respectively. The study revealed that the Bank mobile app, use of point of sales (POS) machine, and Digital wallet app have significant effects on customer patronage of small and medium-scale enterprises. The study concluded that the introduction of the e-payment system (cashless policy) has a significant influence on the operation, performance and customer patronage of small and mediumscale businesses in Akwa Ibom State. It was recommended, among others, that SME operators should be trained on how to use electronic payment systems such as electronic fund transfer, mobile banking, internet banking and online remittance.

A novel method for indian vehicle registration number plate detection and recognition using CNN

Automated reading of license plate and its detection is a crucial component of the competent transportation system. Toll payment and parking management e-payment systems may benefit from this software’s features. License plate detection and identification algorithms abound, and each has its own set of strengths and weaknesses. Computer vision has advanced rapidly in terms of new breakthroughs and techniques thanks to the emergence and proliferation of deep learning principles across several branches of AI. The practice of automating the monitoring process in traffic management, parking management, and police surveillance has become much more effective thanks to the development of Automatic License Plate Recognition (ALPR). Even though license plate recognition (LPR) is a technology that is extensively utilized and has been developed, there is still a significant amount of work to be done before it can achieve its full potential. In the last several years, there have been substantial advancements in both the scientific community’s methodology and its level of efficiency. In this era of deep learning, there have been numerous developments and techniques established for LPR, and the purpose of this research is to review and examine those developments and approaches. In light of this, the authors of this study suggest a four-stage technique to automated license plate detection and identification (ALPDR), which includes, image pre-processing, license plate extraction, character segmentation, and character recognition. And the first three phases are known as “extraction,” “pre-processing,” and “segmentation,” and each of these processes has been shown to benefit from its own unique technique. In light of the fact that character recognition is an essential component of license plate identification and detection, the Convolution Neural Network (CNN), MobileNet, Inception V3, and ResNet 50 have all been put through their paces in this regard.

Boosting MSME Growth in Indonesia Through E-Payment Adoption

Technological advancements have enhanced information access, leading to innovations in financial technology such as e-payment systems. This study investigates the impact of a less cash society, perceived convenience, and trust on MSMEs' (Micro, Small, and Medium Enterprises) intention to adopt e-payment in Sidoarjo. Using purposive sampling and the Slovin formula, data were collected from 100 respondents and analyzed with SEM-PLS. Results show that all three factors significantly influence the adoption of e-payment systems. These findings highlight the benefits of e-payment services and emphasize the need for service providers to promote ease of use and security, and for policymakers to establish protective regulations to encourage adoption. Highlight: Impact Factors: Key factors include less cash society, convenience, and trust. Methodology: Data from 100 MSMEs analyzed using SEM-PLS. Implications: Emphasize ease of use, security, and protective regulations. Keyword: Financial technology, e-payment, MSMEs, less cash society, trust

The Influence of Technological Factors on Adoption E-Commerce in SME: The Role of Trust

ABSTRACT Electronic commerce (e-commerce) plays an essential role in developing and growing small and medium-sized enterprises (SMEs). However, prior studies found inconsistent results, particularly in developing countries. Therefore, it is necessary to conduct more research to gain insight into this research field. Thus, this study aims to identify the impact of technological factors in the adoption of e-commerce based on the technology-organization-environment (TOE) framework, Diffusion of Innovation theory (DOI) theory, and the role of Trust (TR) in the relationship between technological factors and e-commerce adoption. A survey of 378 Iraqi SMEs was validated and tested using PLS-SEM. The findings of the study indicate that Relative Advantage (RA), Compatibility (COM), Social Media Networks (SMNs), and E-Payment Systems (EPs) significantly influence e-commerce adoption. Trust also plays a moderation effect with relative advantage, social media networks, and e-payment systems. This study contributes to identifying the technological factors affecting ensuring a correct path for adopting e-commerce in Iraqi SMEs and filling the gap by contributing to the e-commerce literature.

Credit Card Fraud Detection Using Machine Learning

The proliferation of e-commerce and e-payment systems has led to a surge in financial fraud cases, particularly credit card fraud. Detecting fraudulent activities is paramount in safeguarding users' financial assets and maintaining trust in online transactions. This paper presents a novel approach for credit card fraud detection utilizing machine learning (ML) techniques coupled with genetic algorithm (GA) for feature selection. Feature selection is critical in enhancing the effectiveness of fraud detection models by identifying the most relevant features associated with fraudulent transactions. The performance of the proposed approach is evaluated using a dataset sourced from European cardholders, a common benchmark dataset in the field. The Isolation Forest Algorithm has a slightly higher accuracy compared to the LOF Algorithm. Therefore, based solely on accuracy, the Isolation Forest Algorithm is considered the better algorithm for this particular dataset. Keywords: Credit card fraud detection, Machine learning (ML), E-commerce.

Accelerating Financial Inclusion of the Urban Poor: Role of Innovative e-Payment Systems and JAM Trinity in Alleviating Poverty in India

Financial exclusion of low-income groups in urban areas remains a key policy challenge in India. This study examines the potential of e-payment systems and the Jan Dhan Aadhaar Mobile (JAM) trinity in enhancing access of the urban poor to social welfare schemes, thereby alleviating poverty. A survey of 585 economically weaker section households across 12 cities in Punjab state was conducted. The results indicate greater awareness of mobile and UPI payments compared to cards, but adoption gaps exist across demographic segments. Younger educated male earners perceive individual benefits like convenience and government benefits like transparency in e-payments. Integrating innovative e-payments in welfare programs increases the reliability of transactions, leading to positive multiplier effects on income, assets and skills and reducing vulnerabilities for the urban poor. The findings highlight the need for targeted initiatives by policymakers and Fintech firms to digitize payments and customized implementation measures to promote adoption among low-income citizen groups. This includes digital literacy programs, trust-building, co-creating tailored products and integrating e-payment mechanisms into social schemes. Thus, leveraging Fintech innovations through strategic policies and cross-sector partnerships can significantly advance financial inclusion to create a more equitable digital economy where the urban poor are not left behind.

The Factors Influencing the Adoption of Electronic Payment Systems in Nueva Ecija

The purpose of this research is to look at the elements that influence Filipino customers' adoption of e-payment systems. Data from 50 employees of a company who utilize online shopping payments were analyzed using descriptive analysis using mean, standard deviation, and Pearson correlation analysis. The study's findings revealed that the constructs of perceived risk, trust, security, perceived usefulness, and ease of use were insufficient to determine their links to embrace e-payment systems. As a result, the criteria examined in this study are not the only ones that may impact customers' decisions. Lastly, it is found that there is a correlation between factors and electronic payment adoption.

E-Commerce Strategies and Performance of Small and Medium Enterprises in Makurdi Benue State Nigeria

The overall purpose of this study was to examine the effect of e-commerce strategies such as social media marketing, online advertisement and electronic payment on performance of Small and Medium Enterprises (SMEs) in Makurdi Benue State Nigeria. The problem was to ascertain the effect of social media marketing, online advertisement and e-payment system on performance of SMEs. The study was anchored on Resource-Based View Theory by Birger Wernerfelt, (1984). This theory is appropriate for the study because it portrays the various the resources such as e-commerce strategies that SMEs can adopt so as to achieve greater and improved performance. A survey research design was adopted and primary data of well-structured questionnaires were used to elicit information from the respondents. The study population comprised of 1711 selected SMEs in which Taro Yamane formula was used to select the sample size of 324. Data were analysed using descriptive statistics and percentages. The hypothesis were tested using multiple regression analysis and the results show that all the dimensions, social media-marketing (.000<0.05), online-advertisement (.002<0.05) and e-payment system (.000<0.05) has positive significant effect on performance of SMEs. The study concluded that e-commerce strategies have positive significant effect on performance of SMEs in Makurdi Benue State Nigeria.

Assessment of CBN Cashless Policy (Electronic Payment System) on Economic Growth in Nigeria

Purpose: The objective of this study was to examined the effect of electronic payment systems on economic growth in Nigeria from 2012-2022, the relationship between real GDP and electronic payment systems and its impact on business growth in rural areas. Theoretical framework: The conventional wisdom in the field of growth economics is that the only path to long-term, sustainable development is an increase in productivity achieved via technical advancement. Previous literatures provide a linkage between e-payment and growth (Ravikumar, 2019). However, there is still much to investigate and learn about nexus between electronic payment and economic growth in Nigeria in recent development. Design/methodology/ approach: The data analysis method uses the Autoregressive Distributed Lagged Regression (ARDL) Method Covering the Period of 2012–2022. The data collection technique is carried out through a questionnaire administered to respondents across the six geopolitical zone. The data for the e-payment statistics was obtained from the quarterly and annual report of Central Bank of Nigeria statistics (2022) and the data for the real gross domestic product was obtained from the Central Bank of Nigeria Statistical Bulletin (2022). Findings: The results of ADRL indicate positive and direct relationship between real GDP and electronic payment systems with a significant impact on business growth in rural areas. The short-run analysis using the vector error correction model showed the short-run relationship and convergence of the variables real GDP, the value of POS transactions, the value of ATM transactions, the value of mobile transactions, and the value of internet transactions to the long-run equilibrium position. Research, Practical & Social implications: the result of this study showed that e-payment systems have a positive and direct relationship with economic growth, but it does not significantly contribute to economic growth in Nigeria. Originality/value: E-payment systems and security investment have a good association with economic growth, which means that if the government prioritize technology and internet infrastructure to make e-payment channels easier and cheaper for the public, it will amount to economic growth vis-à-vis development in Nigeria.

Electronic payment acceptance model: A study on United Arab Emirates consumers

This paper aims to investigate if trust, perceived usefulness, and perceived ease of use affect the intention to use e-payment. Also, the study explores if attitudes towards the use of e-payment influence consumer's intentions to use the e-payment system which is supported by testing the moderation effect of Self-Efficacy, and Computer Anxiety on the attitude to use such systems in higher education institutes. The study found that there are a variety of effects of the Electronic Payment Acceptance Model in the United Arab Emirates that pertain to sociological, legal, and economic aspects. The United Arab Emirates can benefit from a more robust and inclusive digital payment ecosystem by comprehending and implementing the lessons gained from such research. Among the lessons learned from this study is that using electronic payment leads to many benefits, it is not possible to benefit from all these benefits if the acceptance rate of technology, especially electronic payment, is low. For this reason, this research came to provide solutions to the possibility of increasing the acceptance of technology among individuals and organizations through a complete model and studying the impact of its factors and the factors that moderate the relationship in it.