E-health Users Research Articles

An empirical analysis of the reduction in medical expenditure by e-health users

We examined the medical expenditure of elderly residents who used an e-health system in Nishiaizu town. Since 1994, health-related data, such as blood pressure, ECG and blood oxygen, have been transmitted to a remote medical institution via a telecommunications network. We selected 412 users from the list of registered e-health users in the town. We also selected 450 residents who were not e-health users. We sent them questionnaires and obtained 199 valid responses from e-health users and 209 from non-users. Then we examined the receipts of these 408 people, which were kept in paper form in the town office. Based on a multiple regression analysis, we found that users of the e-health system had lower medical expenditure for lifestyle-related illness than non-users. The medical expenditure of e-health users was lower than that of non-users by 15,302 yen (US $133) per year. This amount was approximately 21% of the average annual medical expenditure of the residents. The results also showed that: long-time users of e-health had lower medical expenditure on lifestyle-related illness; long-time users of e-health had lower medical expenditure than those who used it for a shorter time; e-health had more effect on people with diseases than those without.

Exploring Antecedents of Consumer Satisfaction and Repeated Search Behavior on E-Health Information

E-health information has become an important resource for people seeking health information. Even though many studies have been conducted to examine the quality of e-health information, only a few studies have explored the effects of the information seekers' motivations on the perceived quality of e-health information. There is even less information about repeated searches for e-health information after the users' initial experience of e-health information use. Using an online survey of information seekers, 252 e-health information users' responses were collected. The research examines the relationship among motivation, perceived quality, satisfaction, and intention to repeat-search e-health information. The results identify motivations to search e-health information and confirm the relationship among motivation, perceived quality dimensions, and satisfaction and intention to repeat searches for e-health information.

Trust in health Websites: a survey among Norwegian Internet users.

Whether consumers feel able to trust the information presented on a health-related Website is as important a quality criterion as more objective criteria. We investigated whether trust was related to five aspects of health Websites: the involvement of health professionals, a facility for interactive communication, information about those responsible for the site, a picture of those responsible for the site, and the impression of site update frequency. A polling agency invited, by email, a sample of 600 Norwegian users of e-health information to participate in the study and 476 subjects did so (a 79% response rate), by completing a questionnaire online. Their mean age was 41 years and 53% were female. All five aspects of health Websites were related to the trust placed in the site but they were not consistently related to gender or age. Trust in Websites that were frequently updated was related to being a frequent e-health user, while those who trusted interactive e-health sites were low-frequency users who tended to order drugs and health products from the sites. The probability of taking action as a result of e-health information was related to the frequency of visits to health Websites but not to the five aspects of them investigated in relation to trust. However, respondents who trusted sites that were perceived as being frequently updated and to have health professionals involved were more likely to be frequent users of e-health information.

Assessing the quality of infertility resources on the world wide web: tools to guide clients through the maze of fact and fiction

The Internet has become a major source of health information for women, but information placed on the World Wide Web does not routinely undergo a peer review process before dissemination. In this study, we present an analysis of 197 infertility-related Web sites for quality and accountability, using JAMA’s minimal core standards for responsible print. Only 2% of the web sites analyzed met all four recommended standards, and 50.8% failed to report any of the four. Commercial web sites were more likely to fail to meet minimum standards (71.2%) than those with educational (46.8%) or supportive (29.8%) elements. Web sites with educational and informational components were most common (70.6%), followed by commercial sites (52.8%) and sites that offered a forum for infertility support and activism (28.9%). Internet resources available to infertile patients are at best variable. The current state of infertility-related materials on the World Wide Web offers unprecedented opportunities to improve services to a growing number of e-health users. Because of variations in quality of site content, women’s health clinicians must assume responsibility for a new role as information monitor. This study provides assessment tools clinicians can apply and share with clients.