E-government Websites Research Articles

EVALUASI PENGUNAAN (USABILITY) WEBSITE E-PEMERINTAHAN DI KANTOR KELURAHAN DEMANG LEBAR DAUN KOTA PALEMBANG

E-government implementation is an effort to develop electronic-based governance to improve the quality of public services more effectively and efficiently. The city of Palembang is one of the cities in Indonesia that is trying to develop E-government in carrying out administrative affairs in its government. However, in the continuation of the use of E-government in the city of Palembang, many face problems and various problems so that it has not been able to run optimally as expected. to the people of Palembang. The purpose of this research is to find out how to evaluate the use of e-government websites at the Demang Lebaran urban village office. The theory used in this study uses a model developed by Stuflebeam known as the CIPP Evaluation Model. CIPP stands for this theory indicator, namely Context, Input, Process, Product. The results of this study indicate that the use of e-government websites among the people of the village of Demang Lebar Daun has not been going well until now. This is because there is still little public interest in using the website, this is because people think it is easier to do offline services to the office. Another obstacle reason is that there are still many people who are not digitally literate and are not accustomed to using cellphone devices, especially among the elderly. . So that this is a big task for the village of Demang Lebar Daun to continue to try to maximize the function of this e-government website.

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

E-GOVERNMENT MATURITY ANALYSIS USING THE LAYNE AND LEE, HILLER AND BELANGER, AND SPBE MODELS

This research aims to analyze the level of e-government maturity in Kupang City using the Layne and Lee and Hiller and Belanger models and combine them with the SPBE model to provide a more comprehensive approach. The method used to develop an audit model involves a literature study to understand the e-government maturity model, identification of specific objectives for analysis of the Kupang City Population and Civil Registration Service (DUKCAPIL) website, determination of scope based on the SPBE model, determination of design audit criteria and benchmarks, collection and data synthesis from the Kupang City DUKCAPIL e-Government site, as well as analysis of audit findings, and using the GT Metrix tool for performance analysis and evaluation of the Kupang City DUKCAPIL website. The research results show that the lowest rating is F out of six, which indicates poor service performance. The Layne and Lee Model assessment gives a score of 18, indicating the technology's lack of integration and complexity. Hiller and Belanger's Model assessment gives a value of 13, indicating an immature level. These findings highlight significant gaps between the models evaluated. Recommendations based on research are to increase citizen participation by improving the Kupang City DUKCAPIL website based on a maturity model and the need for regular audits and ongoing evaluations to improve public services in Kupang City in e-government maturity. In conclusion, this research provides a new contribution to the field of e-government by highlighting the need for audits using several e-government maturity models to improve public services in Kupang City.

Discovering citizen’s reaction toward e-government adoption: The role of uncertainty avoidance

One of the leading indicators of how well an e-government system is being implemented is how much citizen acceptance of e-government has increased. Thus, this study looks at social and psychological traits and uncertainty avoidance as moderating factors to identify the factors influencing Indonesian citizens’ adoption of e-government. SEM-PLS was utilized for data analysis. An online survey with measurement questions tailored to 520 respondents was used to gather data for the proposed model’s quantitative validation. A purposive sampling approach based on self-selection was used in this study. The analysis findings show that citizens’ intents as end users of e-government systems are significantly and positively impacted by the influence of compatibility (β = 0.265; p < 0.05), relative advantage (β = 0.482; p < 0.05), and trust in e-government websites (β = 0.243; p < 0.05). On the other hand, complexity (β= –0.293; p < 0.05) significantly and negatively affects their intention to use the system. Additionally, the connection between relative advantage (β = 0.213; p < 0.05), complexity (β = 0.294; p < 0.05), compatibility (β = 0.275; p < 0.05), and propensity to use e-government was found to be moderated by uncertainty avoidance. Encouraging citizens to use e-government will aid the Indonesian government by increasing individuals’ experience with the system and potentially lowering their perception of its hazards.

EVALUASI PENGUNAAN (USABILITY) WEBSITE E-PEMERINTAHAN DI KANTOR KELURAHAN DEMANG LEBAR DAUN KOTA PALEMBANG

F-government implementation is an effort to develop electronic-based governance to improve the quality of public services more effectively and efficiently. The city of Palembang is one of the cities in Indonesia that is trying to develop E-government in carrying out administrative affairs in its government. However, in the continuation of the use of E-government in the city of Palembang, many face problems and various problems so that it has not been able to run optimally as expected. to the people of Palembang. The purpose of this research is to find out how to evaluate the use of e-government websites at the Demang Lebaran urban village office. The theory used in this study uses a model developed by Stuflebeam known as the CIPP Evaluation Model. CIPP stands for this theory indicator, namely Context, Input, Process, Product. The results of this study indicate that the use of e-government websites among the people of the village of Demang Lebar Daun has not been going well until now. This is because there is still little public interest in using the website, this is because people think it is easier to do offline services to the office. Another obstacle reason is that there are still many people who are not digitally literate and are not accustomed to using cellphone devices, especially among the elderly. . So that this is a big task for the village of Demang Lebar Daun to continue to try to maximize the function of this e-government website.

ANDROID-BASED DISTRICT E-GOVERNMENT APPLICATION MODEL UI/UX PROTOTYPE USING DESIGN THINKING METHOD

The positive impact of rapid technological developments is widely felt in various aspects of human life. One example is improving the quality of public services at sub-district offices through the use of appropriate technology. E-Government is a new development in an effort to improve information and communication technology-based public services. This aims to make public services more transparent, accountable, effective and efficient. The E-Government application in this sub-district office requires a UI/UX design prototype model to help ease users in accessing the application. This study aims to design a UI/UX design prototype model in the sub-district office using design thinking. Researchers will analyze the problems faced by sub-districts in providing e-government services to the community, and develop a prototyping model of e-government applications that can provide a solution to the problem. The design thinking method will be used in the development of the prototype model. The Design Thinking method is an innovation-based software product design method that is based on finding solutions to solve certain problems. After successfully finding and understanding the problems found. The results of this report will later display a prototype in the form of an e-government website design that has been made. The Design Thinking method is an innovation-based software product design method that is based on finding solutions to solve certain problems. After successfully finding and understanding the problems found. The results of this report will later display a prototype in the form of an e-government website design that has been made. The Design Thinking method is an innovation-based software product design method that is based on finding solutions to solve certain problems. After successfully finding and understanding the problems found. The results of this report will later display a prototype in the form of an e-government website design that has been made.

Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland

PurposeDespite the major information technology investments made by public institutions, the reuse of e-government services remains an issue as citizens hesitate to use e-government websites regularly. The purpose of this study is to investigate the cross-country determinants of e-government reuse intention by proposing a theoretical model that integrates constructs from (1) the Delone and McLean IS success model (i.e. system quality, service quality, information quality, perceived value and user satisfaction); (2) the trust and risk models (i.e. citizen trust, overall risk, time risk, privacy risk and psychological risks); and (3) Hofstede's cultural model (i.e. uncertainty avoidance, masculinity, individualism and cross-cultural trust and risk).Design/methodology/approachBased on data from interviews with 81 Kuwaiti citizens and surveys of 1,829 Kuwaiti and Polish citizens, this study conducted comprehensive, cross-cultural and comparative analyses of e-government reuse intention in a cross-country setting.FindingsThe results show that trust is positively associated with citizens' intention to reuse e-government services, whereas risk is negatively associated with citizens' perceived value. This study also found that masculinity–femininity and uncertainty avoidance are positively associated with the intention to reuse e-government services and that individualism–collectivism has no significant relationship with reuse intention. This study's findings have important implications for researchers and practitioners seeking to understand and improve e-government success in cross-country settings.Originality/valueThis study developed a parsimonious model of quality, trust, risk, culture and technology reuse that captures country-specific cultural contexts and enables us to conduct a comprehensive, cross-cultural and comparative analysis of e-government reuse intention in the cross-country setting of Kuwait and Poland.

Assessing information quality of Bangladesh e-government websites

PurposeThe purpose of this paper is to assess the information quality of e-government websites by university-education citizens of Bangladesh. It also investigated citizens' demographic and Internet related variables associated with perceived information quality ratings and the validity of the underlying factor structure of information quality dimensions.Design/methodology/approachAn online survey was conducted to assess information quality of e-government websites among a sample of university-educated citizens in Bangladesh. Descriptive statistics were obtained to examine respondents' ratings on information quality of these websites on a five-point Likert scale. A multiple linear regression model was applied to determine the effect of demographic and Internet use variables associated with information quality ratings on e-government websites. Finally, a confirmatory factor analysis (CFA) was performed to determine the underlying factor structure of information quality dimensions.FindingsThe findings revealed that the ratings on most information quality items were close to 4.00 on a five-point scale, indicating a generally high information quality of Bangladesh e-government websites. Out of 20 information quality dimensions, value-added and authority were the two top-rated information quality dimensions while security, completeness, reliability, advertisement, relevance and ease of use were the least rated dimensions. The results of multiple regression suggested that gender, age and the device used for accessing the Internet were significantly associated with information quality of e-government websites. The CFA results indicated that information quality dimensions corroborate the factor structure of information quality dimensions used in earlier studies, although the model fit statistics were not fully validated.Research limitations/implicationsThe focus of this study was confined to university-educated citizens in Bangladesh. Therefore, the results of this study may not be generalized to other demographic groups in Bangladesh or elsewhere.Practical implicationsThis paper can provide guidelines for developing high-quality, informative and citizen-centric e-government websites and suggest ways on how these websites can be evaluated for information quality.Originality/valueThis study is the first to examine the information quality of e-government websites from the citizens' perspective in Bangladesh. The findings of this paper can assist responsible government agencies in making the websites more informative and useful for a diverse group of users.

Violated factors in building citizen-centric e-government websites: insights from the performance of the federal, state and local governments websites in Malaysia

PurposeCommon evaluation tools on e-government websites are available globally and locally to standardise and improve the quality of information and services. However, a commonly ignored aspect is the way to obtain detailed measurements of factors influencing citizen centricity; in other words, how official websites cater to the needs and contributions of citizens at different levels of government. Thus, this paper aims to apply a citizen-centric framework in evaluating the e-government websites of three different levels of authority in Malaysia: federal, state and local.Design/methodology/approachThe adapted citizen-centric checklist for e-government websites (aCCEW) with 40 characteristics across four components – openness (21), transparency (5), participation (10) and responsiveness (4) – was adopted to evaluate case studies of 36 government agency websites in Malaysia. Any conformity between the characteristics was marked using a binary measure, and the citizen-centric value was calculated for each component/characteristic.FindingsThrough website observations, ratings and descriptive comparisons, this study found that the aCCEW is a useful tool, especially for identifying certain critically violated factors. These were deficiencies in e-decision-making, revealing successful initiatives created through open data, revealing fund transfers and expenditure records and the level of social media responsiveness.Research limitations/implicationsThe research contributes theoretically by improvising characteristics in the CCEW to become aCCEW and testing it in multiple levels of government in Malaysia to see its applicability to be adopted in other similar research of e-governments. This could become a new benchmark through the additional research insights it offers into similar perspectives of public values realisation in e-government website design that focuses on more than merely functionality. Attempt to relate the violated factors and strengths of aCCEW website design components to the level of centralisation (power) of federal, state and local governments was also genuine in the e-government research.Practical implicationsRegardless of the many different government systems, federal, state and local governments can benchmark the examples assessed in this study, rethink their power relationships, and further improve their e-platforms to suit the contexts of their users/residents’ needs and contributions.Originality/valueTo the best of the authors’ knowledge, this study contributed to the first Malaysia-based research that identifies and compares factors that contribute to citizen-centric e-government website building at the federal, state and local government levels. The discussion adds value by comparing different systems and levels of e-government websites to their power possession.

Research on the Usability Test of Interface Design in e-Government – Focused on Qingdao e-Government Website

Research on the Usability Test of Interface Design in e-Government – Focused on Qingdao e-Government Website

An Empirical Analysis of E-Governments’ Cookie Interfaces in 50 Countries

Cookies have been used by websites to store information about user behavior. Although they provide several benefits, including improving user experience, they can threaten user privacy, particularly when websites use third-party cookies for data analysis. Websites must inform their users about what data are collected and how they are used through the cookie interface. Thus, it is important to understand the effects of cookie interface design on user behavior to verify whether these interfaces provide users with the required information to make an informed decision. In this paper, we evaluated the cookie interfaces of 243 E-Government websites based on well-defined guidelines to understand the critical factors designers should consider when designing cookie interfaces. To evaluate the cookies interfaces’ usability, we selected one of the inspection-based methods called the individual expert review method. The results showed that European websites are more compliant with the adopted guidelines. Surprisingly, more than 50% of the websites did not provide a cookie interface to their users, while more than 40% did not provide a privacy policy. The primary finding of this study is that over 90% of the websites use dark patterns in their interfaces. The study concludes with some recommendations to help in designing a usable privacy interface.

An Automated Tool-Based Performability Assessment of Selected e-Government Websites in Nigeria

An Automated Tool-Based Performability Assessment of Selected e-Government Websites in Nigeria

An automated tool-based performability assessment of selected e-Government websites in Nigeria

An automated tool-based performability assessment of selected e-Government websites in Nigeria

A PERSPECTIVE ON THE ACCESSIBILITY OF E-GOVERMENT SITES IN MOZAMBIQUE

This article aims to assess the level of implementation of accessibility standards for e-government web sites in Mozambique, in order to identify the problems that accessibility has shown so that they can be corrected. The methodology used was a quantitative approach and the websites of seventeen ministries as well as the main public companies and state institutions were analyzed: FIPAG, INSS, EDM and Taxation Authority. The essential characteristics are detailed, starting from a study, using the recommendations of the document the "Accessibility Guidelines for Web Content 2.0" (WCAG 2.0) of the W3C, with classification level A, AA and AAA. As instruments of automatic analysis, the AccessMonitor website developed by the ACCESS Unit of the Foundation for Science and Technology and the PowerMapper SortSite software were used. For specific cases, the Color Contrast Analyzer software was used to check the contrast between the color of the text and the background. After the tests, it was observed that the level of accessibility of e-government sites in Mozambique is not within the recommended minimum level of the W3C. The results obtained demonstrate that the main problems, in accessibility, are found in images, links, tables and in the level of contrast between the color of the text and the background.

Do Masculinity and Femininity Matter?

The existing literature primarily focuses on the internal factors of administrative organizations to carry out e-government research. However, the effect of culture on the e-government website penetration level has not yet received as much attention as it deserves in the world of e-government research. This paper conducts research based on Hofstede's cultural model and uses AMOS 23.0 to construct the second-order factor structural equation model (SEM) to analyze the data. The results of Hofstede show significant differences in masculinity and femininity culture between China and South Korea. This dimension may reveal the influence of culture on the citizens' needs for using e-government services. Therefore, this paper discusses whether these cultures influence Chinese and Korean e-government website penetration levels or not. Moreover, this paper puts forward constructive suggestions to the government in view of culture. In developing e-government, the government should provide e-government services that conform to the culture and citizens' needs.

Antecedents of e-government perceived net benefits: a study of e-filing in Indonesia

Given that electronic filing is one of the earliest e-government services in Indonesia, additional research is needed to determine the antecedents of service users’ perceived net benefit. The e-government system success model by DeLone and McLean was used in this study, however trust factors were added to the government, technology, and e-government websites as antecedents. 195 individual taxpayers were sent a questionnaire including 39 statements as part of the study examination. Data were analyzed using structural equation model-partial least square (SEM-PLS) with the assistance of WarpPLS. This study concludes that these three antecedents determine the success of the e-government system, and thus that e-government development is the integration of trust in government, which is built by increasing its credibility in the eyes of the public, trust in technology, which can be accomplished through education, and trust in e-government websites, which can be accomplished by consistently improving the security and quality of government website services.

Evaluation and Ranking of E-Government Websites Using Weighted-Combinative Distance-Based Assessment Approach

Electronic government (e-government) now becomes a necessity rather than an option for the countries that aim for improved governance. Indeed, existing agencies of government make a powerful connection with customers through e-government to deliver better, cheaper, and faster services. In the present research, a multi-criteria decision-making (MCDM) approach, namely weighted-combinative distance-based assessment (W-CODAS), is proposed which is a combination of Shannon entropy approach and CODAS and implemented to rank the e-government websites of eight countries by selecting 15 evaluation criteria. Further, the results obtained from W-CODAS method are compared with well-known methods AHP and TOPSIS and validated by Kendall's tau correlation test. The results of the present research based on W-CODAS show that the e-government website of Finland is placed at the top position (Rank 1) followed by UK. Similarly, the Netherlands website occupies last position and is ranked at number eight.

E-government in the public health sector: kansei engineering method for redesigning website

The role of government health websites as a source of referrals and credible health information is very important, especially now that everything is digital. People use the internet and make health websites as the first step in finding health information, government policies related to health, and public health services. So it is very important to consider the user aspect in designing the appearance of an appropriate health website. This study utilizes the Kansei Engineering KEPack type 1 in analyzing various emotional factors related to the e-government website interface in the health sector. So that it can be found that the psychological emotional factors of users are important and become the main recommendations in the design of the website interface. We are focuses on user preferences for the e-government site interface of the Karawang District Health Office with the Kansei Engineering Type I approach. The Kansei Engineering study was conducted to analyze various emotional factors related to the user interface by comparing 5 specimens of e-Government sites in the health sector. A total of 20 kansei words were identified which were then processed using the multivariate statistical method Cronbach's Alpha (CA), Coefficient Correlation Analysis (CCA), Factor Analysis (FA). The result is that 4 kansei words have a high influence and successfully present a matrix of design element recommendations with 7 main elements and 45 sub-criteria for specific design elements.

Evaluasi Kualitas Website Layanan E-Government Disdukcapil Kabupaten Kotawaringin Timur Menggunakan Metode Webqual 4.0

E-government is the government's performance to support service and administrative processes in disseminating information to the public to be more efficient and effective. The service website for the Population and Civil Registration Service is an e-government website located in East Kotawaringin with the address https://disdukcapil.kotimkab.go.id/. The website has been developed in 2022 and has not yet been evaluated. To meet the quality requirements of high-quality websites with usability, information and quality of service. In the evaluation process, the researcher employed the Webqual 4.0 method which has three dimensions of measuring website quality including usability, information quality, and service interaction quality. The research was conducted by distributing questionnaires using purposive sampling technique to the users who had used the website of the Department of Population and Civil Registration, and the study involved 100 respondents. The research could be concluded partially with a significant level of test results less than 0.05 so that the independent variable had an influence on the dependent variable. The results of the study showed that there were two dimensions that had a positive and significant effect on the users’ satisfaction, namely the quality of usability with a significant value of 0.001 < 0.05 and Tcount > Ttable (3.343 > 1.98498) and service quality with a significant value of 0.000 < 0.05 and Tcount > T table (8.410 > 1.98498), while the dimension that did not have a positive and significant effect on the users’ satisfaction was the quality of information with a significant value of 0.606 > 0.05 and Tcount < T table (0.517 < 1.98498).

Impact of Risk Perceptions and User Trust on Intention to Re-Use E-Government

Despite the plethora of studies investigating different impacting factors on intention to re-use (IR) e-government services, they suffer from two limitations. First, initial studies provide mixed results on the effect of risk perception (PR) on IR. Second, although e-commerce studies have considered PR as a complex construct that encompasses several dimensions to date, none have considered exploring the effect of this complex construct on IR e-government websites. Thus, this study attempts to extend surrogates to such gaps by integrating PR and user trust (UT) in IR e-government using mixed-methods. It involved both a qualitative study (n = 81) to identify perceive risk antecedents and quantitative study (369 users) to build and test the proposed model. Results show that of eight PR factors, only privacy, time, psychological, and overall emerged as negative influencers and as such indirectly affect the IR government, through the mediating role of perceived value and user’s trust. System quality also has an indirect effect on IR through perceived value mediation.