E-government System Research Articles

Development of an e-governance system to support cooperative environmental policy actions

The quality of the digital infrastructure supporting decisions is an important factor in the preparation phase of any environmental policy action, and this quality can greatly reduce the level of transaction costs. However, the development of a solution for Coaseian bargaining raises several unsolved technical problems to be able to efficiently decrease external costs. Here, we show the recommended structure of an information and communication technology (ICT)-based software infrastructure that aims to guide relevant stakeholders to achieve environmental deals and enhance green innovations. After reviewing the existing methods, practical solutions, and economics of transaction costs, we selected the design process of a new platform. We identified the functionality modules of the ICT infrastructure with descriptions of the features. Our results demonstrated that the establishment of an ICT-based e-governance system featuring participatory modeling could efficiently reduce transaction costs based on the widely used typology of them. We found that our platform could improve the involvement of any group of stakeholders through collaboration. Furthermore, we elaborate on the assessment of risks and evaluate the potential to avoid serious risks during the implementation or operation of the system. We anticipate our paper to be an initial step in the implementation of an innovative platform for the interested parties of environmental policy actions.

Implementation of the Plavon Program in Population Administration Services

Background: The increasing reliance on technology in public service delivery has led local governments to adopt e-government systems. Specific Background: This study explores the implementation of the PLAVON e-government program in a rural context, addressing the operationalization of such systems in local governance. Knowledge Gap: Existing research highlights e-government frameworks, yet the challenges and successes of community-level implementation remain underexplored. Aims: This research aims to analyze PLAVON's implementation, focusing on standard operating procedures (SOPs) and community engagement. Results: Findings reveal that structured SOPs enhance efficiency and transparency in public services, enabling self-service for citizens. Novelty: This study offers insights into the challenges and strategies of rural e-government implementation. Implications: Results underscore the importance of tailored bureaucratic practices and community involvement, providing valuable lessons for similar programs in rural areas. Highlights : Efficiency: Structured SOPs enhance the efficiency of public service delivery. Transparency: Clear procedures foster transparency in administrative processes. Community Involvement: Active participation of local citizens is crucial for successful implementation. Keywords: E-Government, PLAVON, SOP, Community Engagement, Rural Implementation

PIONIRS: Implementation of Public Service Innovation Policy to Promote E-Government System in Pontianak City Government, West Kalimantan

PIONIRS: Implementation of Public Service Innovation Policy to Promote E-Government System in Pontianak City Government, West Kalimantan

NAVIGATION IN E-GOVERNMENT: THE ROLE OF ARTIFICIAL INTELLIGENCE IN THE FORMATION OF THE LEGAL FRAMEWORK FOR THE PROTECTION OF INTELLECTUAL PROPERTY RIGHTS

The integration of artificial intelligence (AI) into electronic government (e-government) systems is revolutionizing public administration by enhancing efficiency and improving service delivery. However, the adoption of AI technologies in this context also raises complex legal challenges, particularly concerning intellectual property (IP) rights. Traditional IP laws, which were developed with human authorship in mind, struggle to accommodate the unique characteristics of AI-generated content. This article examines how AI is reshaping the legal framework for IP protection within e-government systems, highlighting the implications and challenges that arise from this technological shift. The primary aim of this study is to explore the role of AI in the formation of IP law frameworks within e-government, focusing on how current laws address—or fail to address—the challenges of AI-generated content. The methodology includes a comprehensive literature review, analysis of legislative documents, case studies, and a benchmarking analysis to compare approaches across jurisdictions. Additionally, expert interviews provide insights into practical considerations and emerging trends in the field. The results indicate that while some jurisdictions, such as the European Union, are actively adapting their IP laws to address AI's impact, most existing frameworks remain inadequate for protecting AI-generated works. Divergent approaches across countries reveal a lack of international harmonization, which complicates cross-border collaboration and legal enforcement. The analysis also highlights the importance of public-private partnerships and sector-specific IP protections, which can address the unique needs of different e-government applications. From a forward-looking perspective, the study underscores the need for flexible, AI-specific IP protections that promote innovation while safeguarding IP rights. International cooperation will be essential for establishing consistent standards, facilitating global e-government initiatives, and supporting the responsible use of AI in public services. By fostering a balanced and adaptive IP framework, policymakers and stakeholders can help build a resilient digital ecosystem that accommodates future advancements in AI technology.

Assessment of the Effectiveness of the E-Government System in Camarines Norte Provincial Hospital

The research focuses on evaluating the effectiveness of the e-government system at Camarines Norte Provincial Hospital. It assesses the system's performance using the System Evaluation Questionnaire aligned with the ISO 25010-2011 system/software quality model indicators, which include functionality, reliability, usability, performance efficiency, compatibility, portability, and security. The study's findings indicate that iHOMIS performs exceptionally well at Camarines Norte Provincial Hospital, particularly excelling in functionality, reliability, usability, and security. This suggests that the system is robust, user-friendly, and meets users' needs effectively, with users expressing confidence in the system's data protection and privacy measures.However, the results for performance efficiency, compatibility, maintainability, and portability are satisfactory but suggest areas for improvement. Overall, the findings point to a positive user experience at Camarines Norte Provincial Hospital, although there is potential for further enhancements to achieve consistent excellence across all evaluated criteria. The study concludes that iHOMIS is well-suited to meet the e-governance needs of government facilities like Camarines Norte Provincial Hospital. The successful implementation of iHOMIS at CNPH demonstrates the significant impact of the Department of Health's initiative in improving hospital operational efficiency and patient outcomes. CNPH's digital transformation journey serves as a model for other government healthcare facilities aiming to enhance patient outcomes through digital means. The insights from this study are expected to be pivotal in advancing e-government initiatives nationwide.

Building a framework to drive government systems' adoption of cloud computing through IT knowledge

abstractMany governments in developing countries are finding it challenging to integrate cloud computing into their e-government systems because of the limited effective identification and evaluation of important factors. Cloud computing usage in government organizations is still restricted due to concerns over security, regulatory challenges, cultural resistance to new technologies, infrastructure limitations, and other factors (Abied et al. in Sustainability 14:15590, 2022). This research suggests a model that analyses the factors influencing the adoption of cloud computing in e-government systems within Jordanian government organizations by decision-makers. The survey was distributed online to a purposive sample consisting of 373 IT professionals and top-level managers in government organizations in Jordan. The study demonstrates that the technological factors which include complexity, compatibility, relative advantage, and security, the organisational factors which consist of top management support and cost, and the environmental factors which include industry competition and government rules and regulations, had a significant and positive impact on the adoption of cloud-based services in government systems. Furthermore, IT knowledge held by decision makers was recognized as a key factor in the adoption of cloud computing for e-government systems. This research is anticipated to provide significant insights for any organizations making investment decisions about the use of cloud-based services. This research considers the assessment of multiple aspects to encourage top management to analyse the consequences of implementing cloud services for e-government systems. This case study might not be applied broadly to all types of organizations in Jordan. Future research should employ large-scale samples to ensure the study's representativeness and could also broaden the scope by including samples from similar countries to validate the model or its implementation across different cultures, IT infrastructure and geographical settings. In addition, it is recommended that upcoming research consider using the level of experience and education as moderators.

Tackling Corruption in the Public Sector: Innovative Approaches and Policy Reforms

Corruption in the public sector remains a significant challenge that undermines governance, economic growth, and public trust. This paper examines innovative approaches and policy reforms aimed at addressing corruption in public institutions. By exploring case studies from various countries, the research identifies successful strategies that incorporate technology, transparency, and accountability. Digital solutions such as blockchain, e-governance systems, and data analytics have emerged as effective tools in reducing corrupt practices by improving transparency in public procurement, financial transactions, and service delivery. Additionally, the paper highlights the importance of fostering a culture of integrity within public institutions through ethical leadership, whistleblower protections, and comprehensive legal frameworks. Policy reforms, including the implementation of anti-corruption agencies, stronger regulatory oversight, and international cooperation, are also discussed as essential components in the fight against corruption. The findings suggest that a multi-faceted approach combining technological innovations, institutional reforms, and public participation is critical to curbing corruption in the public sector. This study contributes to the broader discourse on governance and offers actionable insights for policymakers seeking to implement effective anti-corruption measures.

Privacy at the e-government within user-centered design and human-centered design context: a literature review

The Internet revolution and the ICTs application emerged in the data era in which the services are guided by the personal information which is collected from people. Including governmental services in e-government systems. It may represent a risk to people's freedom, democracy, and especially to privacy protection. Organizations must be prepared to implement technologies, requirements, and laws that secure citizens’ data protection, considering their contexts and needs. This paper presents the result of a study that aims to identify themes and opportunities related to privacy protection in e-government in the scope of user-centered and human-centered design. For that, qualitative research was conducted through a literature review of the ScienceDirect database from 2019 to 2023. As a result, some common themes such as data security, data protection, risks, transparency, and trust were identified, as issues to be discussed and that could serve as new foundations for future research.

Expanding Practices of E-Governance System in the Contemporary World

E-governance marks a significant transformation in public administration by incorporating Information and Communication Technology (ICT) to improve government operations and enhance citizen interaction. This paper offers an extensive review and synthesis of empirical issues and practices related to e-governance worldwide, with a particular emphasis on Nepal. Through a systematic literature review, the study explores academic articles, books, and reports to uncover critical themes in e-governance frameworks, challenges in implementation, and overall effectiveness. Key findings reveal ICT's pivotal role in modernizing governance, the varying success of e-governance policies across nations, and specific challenges encountered in Nepal, including insufficient infrastructure, low levels of ICT literacy, and political instability. The paper identifies several research gaps, such as the need for detailed data from rural areas, the creation of a tailored digitalization strategy for Nepal, and a comprehensive examination of both the benefits and drawbacks of ICT in governance. It also proposes future research directions, highlighting the necessity of contextual adaptation and longitudinal studies to more effectively address local needs.

Deep learning-based digitization of Kurdish text handwritten in the e-government system

Many government institutions in developing countries such as the Kurdistan Region of Iraq (KRI) keep a variety of paper-based records that are available in printed or handwritten format. The need for technology that turns handwritten writing into digital text is therefore highly demanded. E-government in developed and developing countries is a crucial facilitator for the provision of such services. This paper aims to develop a deep learning model based on the mask region convolutional neural network (mask-RCNN) to effectively digitize kurdish handwritten text recognition (KHTR). In this research, typical datasets, which includes the isolated handwritten Central Kurdish character images, an extensive database of 40,410 images, and 390 native writers have been produced to determine the developed approach’s performance in terms of identification rates. This approach achieves adequate outcomes in terms of training time and accuracy. The proposed model gives higher performance for detection, localization, and recognition when using a dataset containing many challenges, the results were 80%, 96%, and 87.6 for precision, recall, and F-score respectively. The findings revealed that the proposed model obtained better results compared to other similar works. The accuracy of optical character recognition (OCR) is more than 99%.

Challenges and Opportunities in Transforming Rural Governance Through E-Government in Indonesia

General Background: The adoption of E-Government systems is increasingly important in improving public services, particularly at the local government level, to enhance transparency and accessibility. Specific Background: In Indonesia, Village Information Systems (SID) have been introduced to streamline communication, resource management, and service delivery in rural areas. Sugihwaras Village in Sidoarjo Regency is one such location where SID has been implemented. Knowledge Gap: Despite its potential, the effectiveness of SID implementation remains underexplored, particularly in terms of communication, resources, and its impact on rural governance. Aims: This study aims to analyze and describe the implementation of E-Government through SID in Sugihwaras Village, focusing on the four indicators: communication, resources, disposition, and bureaucratic structure, using Edward III's policy implementation model. Results: The findings indicate that communication and resource allocation are the primary issues hindering SID effectiveness. Inadequate operator training and a lack of budget for operator fees have led to outdated information and diminished motivation. However, strong commitment from local government and adherence to standard operating procedures (SOPs) have ensured that the system continues to function. Novelty: This study highlights the crucial role of consistent training and budgetary support in enhancing E-Government systems at the village level, particularly in rural Indonesia. Implications: Strengthening operator skills and ensuring adequate financial support are essential for optimizing SID as a tool for public information transparency and service delivery, contributing to improved rural governance and E-Government effectiveness. Highlights: Communication gaps limit the Village Information System's efficiency. Budget constraints reduce operator motivation and system updates. Government commitment keeps the system operational despite obstacles. Keywords: E-Government, Village Information System, rural governance, communication, resource allocation

Evaluation of E-Government System Policies in Timor-Leste From 2017 To 2023

Information and communication technology is increasingly developing in the current era, the government is required to issue a policy to prepare and develop it in the government. In this case, the implementation of e-government system policies in Timor-Leste through the central agency of information and communication technology aims to digitize government activities and services towards a modern government and ensure a transparent, effective, and efficient government. In this study descriptive qualitative research methods. Data collection is carried out by interviews, observation, and documentation with the determination of informants determined by purposive techniques or methods. This study shows that the implementation of the e-government system policy in Timor-Leste is still not effective or optimal because there are still factors that become obstacles to its implementation. Furthermore, the central agency of Tic Timor. I.P. still lacks human resources in the field of IT or adequate technical personnel, lacks facilities, and slow or unstable internet networks. The conclusion in the research obtained from the results of this study is that the Timor-Leste government through the central agency Tic Timor. I.P. has tried to develop an e-government policy system but there are still many shortcomings such as human resources in the field of informatics and technology, and low internet networks. The input suggestion given by the researcher is that the government needs to increase the capacity of supervisors and human resources to develop and accelerate the implementation of e-government policies in various government agencies at the central and regional levels.

Assessing the Impact of Financial Technology (Fintech) on Financial Inclusion in Egypt: An Applied Study

Financial technology (Fintech) has emerged as a transformative force in the global financial landscape, offering innovative solutions to longstanding challenges. This study delves into the Egyptian context to assess the profound impact of fintech on financial inclusion—a crucial factor for economic development and social equity. Through empirical analysis, this research endeavors to unveil the multifaceted ways in which fintech is reshaping the financial landscape in Egypt, particularly regarding expanding access to financial services for underserved and unbanked populations. The data was collected from financial statements of banks over the period of 2018 – 2022, with keywords identified in annual reports to create dummy variables for analysis and analyzing it by STATA through logistic regression to determine whether there is a significant impact or not. The results reveal that the research supports the hypothesis that fintech has a significant effect on financial inclusion, as well as on reliability, availability, accessibility, and efficiency of electronic government services. Thus, this study contributes valuable insights for the Egyptian government to develop electronic payment systems and regulations that maximize the availability, accessibility, efficiency, and responsiveness of electronic government services, ultimately improving the lives of the nation’s residents. Keywords: Fintech, E-payment bills, Modes of payment, E-government system, Financial Inclusion

Influencing Factors Analysis IoT Adoption in Indonesian State Housing Management Information System

The Internet of Things (IoT) has revolutionized asset management in Smart Homes. In Indonesia, one of the biggest struggles in implementing emerging technology in the e-government system is connecting the users' behavioral intention with the suitability of the type of work and the technological convenience offered. A technology acceptance and use model is proposed to address this issue by analyzing the correlation between IoT adoption in asset management. The model draws insights from two complementary methods: user behavioral intention predicts utilization, and task-technology fit predicts performance with moderating factors analysis. The study finds that social influence, hedonic motivation, and price value factors are compelling users' intentions to adopt the Internet of Things in asset management. The IoT technology is deemed worth the price for asset management, particularly for state residences, due to its automation, accuracy, and real-time features. It also enhances decision-making, as the asset information is more reliable and secure. This study enriches moderating factors analysis to study the effect of technology adoption. Additionally, research on asset management systems still needs to be improved, especially in the government sector. In conclusion, this study provides insights into adopting IoT in the government sector and its potential to transform asset management.

Linking e-government development and quality of governance to trust in government: evidence from OECD member countries

PurposeThe association between e-government and trust in government has been extensively examined, even though empirical works have returned conflicting conclusions about this association. This study aims to revisit the relationship between e-government and trust in government using macrolevel data from Organisation for Economic Co-operation and Development (OECD) member countries. It also addresses whether or not e-government should contribute to the quality of governance to improve trust in government.Design/methodology/approachArchival data from 36 OECD members over five years (2012–2015) were used to achieve the study objectives.FindingsResults indicate that e-government does not directly affect trust in government, although there is an indirect association.Originality/valueThis implies that e-government systems will not significantly impact trust in government unless they contribute to the quality of governance that offers a basis for granting trust in government. Accordingly, value creation, including trust, should be considered during the design of e-government systems to achieve the desired outcomes.

Pengaruh E-Procurement Terhadap Efektivitas Pengadaan Barang Dan Jasa (Studi Pada UKPBJ SETDA Kota Gunungsitoli)

One of the public services that utilizes the e-government system to achieve good governance in Indonesian Government agencies is services in the procurement of government goods / services. Procurement of goods and services carried out by the government is very instrumental in the success of national development in order to improve public services in various regions, specifically in the Gunungsitoli City Government. The purpose of this study is to determine whether there is an effect of e-procurement; to find out how significant the effect of e-procurement; and to find out how the effect of e-procurement on the effectiveness of the procurement of goods and services at UKPBJ SETDA Gunungsitoli City. This research was conducted using quantitative research methods, to see and statistically assess how e-procurement influences the effectiveness of the procurement of goods / services, whose data collection was carried out through distributing closed questionnaires and the results were processed through SPSS 22. Based on the results of research that has been carried out by conducting hypothesis testing through the t test (partial), the results obtained tcount (5.651)>ttable (1.6794) with a significance value of 0.000 <0.005, which means that there is an influence of e-procurement on the effectiveness of government procurement of goods / services at UKPBJ Gunungsitoli City.

An Empirical Analysis of an E-government System for Economic Growth in ECOWAS Countries

In many ECOWAS countries, the decision-making process for public service delivery has long remained shrouded in secrecy, rendering the general public largely uninformed. Integrating information and communication technology (ICT) into public service delivery seeks to break these barriers. This study, therefore, investigates the impact of e-governance on economic growth among ECOWAS countries, with the specific objectives of examining the effect of four components of e-governance as well as other postulated determinants on economic growth. By employing annual data across 16 ECOWAS countries spanning from 2003 to 2021, using system generalised method of moment (SGMM) and panel-corrected standard error (PCSE) techniques. The results from the PCSE and SGMM estimations show that e-governance positively influences economic growth among ECOWAS countries both in the long- and short-run. Furthermore, the study identifies the significant influence of various control variables on economic growth, persisting in both short and long-run analyses, except for the labour force variable in the short run. This underlines the intrinsic correlation between e-governance and economic growth. Consequently, it becomes imperative for stakeholders within the sub-region to meticulously link investments in e-governance with measurable economic growth outcomes. By doing so, these investments can substantiate expansive initiatives in public service delivery, while simultaneously bridging the historical gap of opacity that has separated citizens from effective government management.

IMPLEMENTASI SISTEM INFORMASI PEMERINTAH DAERAH (SIPD) DALAM MEMFASILITASI KERUMAHTANGGAAN BIRO UMUM SEKRETARIAT DAERAH PROVINSI JAWA TIMUR

The Regional Government Information System (SIPD) is an e-government system with a program or network that is used to harmonize coordination between the central government and regional governments. The Regional Government Information System (SIPD) has been regulated in Minister of Home Affairs Regulation Number 70 of 2019 where the system is designed to be more responsive, adaptive, innovative, dynamic and accountable. SIPD was designed by the Ministry of Home Affairs to harmonize the flow of stages in structuring regional plan documents based on statutory regulations. The aim of this research is to determine the implementation of SIPD in facilitating housekeeping at the General Bureau of the Regional Secretariat of East Java Province. The research method used is a qualitative descriptive approach. Data collection techniques were carried out through observation, interviews, literature study and documentation. The findings in this research use the concept of policy implementation according to Edwards III by reviewing several aspects such as communication, resources, disposition and bureaucratic structure. In general, the implementation of SIPD has gone quite well and effectively. However, there are still several obstacles in its implementation which have not been carried out optimally. Some of these obstacles are a lack of time efficiency in carrying out tasks and a lack of information in solving problems due to a lack of socialization and information related to SIPD. Therefore, there needs to be clarity regarding support and coordination with other agencies so that the implementation process runs well. This is related to increasing the quantity of human resources to support effectiveness and time efficiency in completing tasks. Keywords: General Bureau; Implementation; SIPD

IMPLEMENTASI APLIKASI SUKMA SANTRI SEBAGAI WADAH DALAM UPAYA MENDUKUNG PENINGKATAN PENILAIAN KUALITAS PELAYANAN PUBLIK DI BAGIAN UMUM SEKRETARIAT DAERAH KABUPATEN JOMBANG

In this study the Implementation of the Sukma E-Santri Application in the General Section of the Regional Secretariat of Jombang Regency, that government cannot be separated from the quality of public services as an effort to evaluate the performance that has been provided, therefore this application is implemented which refers to the e-government system to make it easier to provide an assessment of the quality of government performance on services provided to the community and realize quality that is fast, effective, efficient and transparent. This research took place at the General Section Office of the Regional Secretariat of Jombang Regency. Data collection was carried out from the results of observations, the internet, interviews from the Head of the General Section TU Subdivision, employees and the public. The data obtained was then combined, processed and analyzed using qualitative methods. The method in this study refers to the George C Edward III implementation model. Assessment of the quality of public services with this application is a reference so that the services provided are getting better in the future and the community is expected to participate in its implementation. The results of the study state that the application of this application from the George C Edward III policy model from the aspects of communication, resources, disposition and bureaucratic structure has shown good results, it's just that there are some that need to be addressed from the quality of performance provided to the community, then the lack of socialization and assistance to the community so that there are some people who take it for granted, and the implementation of the Sukma E-Santri application has a positive influence on the quality of employee performance. Keywords: Implementation; Public Service; E-Government

Cybersecurity Measures in East African EGovernment Systems

This paper provides a comprehensive examination of cybersecurity measures within e-government systems in East Africa. It begins with an overview of the importance of cybersecurity in e-government, emphasizing the need to protect sensitive data and ensure the integrity of digital services. The paper then explores key aspects of cybersecurity, including risk assessment and management, data encryption, firewalls, intrusion detection/prevention systems, access control, and security awareness training. Each section highlights the significance of these measures in enhancing the security and resilience of e-government systems. The conclusion underscores the importance of continuous vigilance and investment in cybersecurity technologies to address evolving threats effectively. Overall, this paper serves as a valuable resource for understanding and implementing cybersecurity best practices in East African e-government initiatives. Keywords: Cybersecurity, E-government systems, East Africa, Risk assessment, Data encryption