E-government Maturity Models Research Articles

E-government maturity models in the metaverse government: a conceptual framework and future research agenda

E-government maturity models in the metaverse government: a conceptual framework and future research agenda

E-Government Maturity Model Based on SPBE at Department of Spatial Planning and Development

E-Government Maturity Model Based on SPBE at Department of Spatial Planning and Development

Exploring the Landscape of e-Government Maturity Models: Insights from Systematic Mapping Study and Comparative Analysis

e-Government Maturity Models are essential tools for governments to assess and improve their e-government capabilities, performance, and impact. This article offers a pioneering systematic mapping study and comparative analysis of e-Government Maturity Models proposed between 2010 and 2022, marking a significant stride in the realm of e-government research. The review focuses on these recent models and compares their approaches, frameworks, and dimensions. Previous comparison research studies conducted before 2010 are also reviewed to provide an inclusive context for understanding the evolution and advancement of e-government maturity models. The study is the first to systematically map and compare e-Government Maturity Models proposed in recent years, also comparing with the previous decade. Employing a mixed-methods approach, this article meticulously dissects and contrasts various models, shedding light on the evolution, strengths, and weaknesses of e-government maturity frameworks over more than a decade. The research contributes to the literature by revealing underlying discrepancies in current models and proposing a synthesized perspective that integrates technological advancements and administrative strategies, providing insights into opportunities for future research and practice. The findings of the study can be used to develop a new generation of e-government maturity models that are more comprehensive and relevant to the current needs of governments.

Evaluation of Customer Service through PLN Mobile Application in the Framework of Electronic Government Maturity Model in Sidoarjo Customer Service Implementation Unit

PT PLN (Persero) created the PLN Mobile application to improve the quality of service to customers with aspects of flexibility, convenience, speed, accuracy and transparency. However, in the Sidoarjo Customer Service Implementation Unit (UP3), there are still many customers who experience problems and submit complaints regarding the performance of the application. This study aims to evaluate PLN Mobile in UP3 Sidoarjo using the Electronic Government Maturity Model framework, namely the five pillars of Information Dissemination, Communication, Transactions, Interoperability, and Participation. This research method uses a qualitative case study to provide an in-depth description of the evaluation of customer service evaluation through the PLN Mobile application within the framework of the e-government maturity model in UP3 Sidoarjo. The results showed that several pillars, especially Transactions and Interoperability, have not been well fulfilled by PLN Mobile in UP3 Sidoarjo. The lack of integration with other services causes some services to be inaccessible through the application, forcing customers to come to the office. Therefore, the goal of PLN Mobile in improving service quality has not been fully achieved.

E-GOVERNMENT MATURITY ANALYSIS USING THE LAYNE AND LEE, HILLER AND BELANGER, AND SPBE MODELS

This research aims to analyze the level of e-government maturity in Kupang City using the Layne and Lee and Hiller and Belanger models and combine them with the SPBE model to provide a more comprehensive approach. The method used to develop an audit model involves a literature study to understand the e-government maturity model, identification of specific objectives for analysis of the Kupang City Population and Civil Registration Service (DUKCAPIL) website, determination of scope based on the SPBE model, determination of design audit criteria and benchmarks, collection and data synthesis from the Kupang City DUKCAPIL e-Government site, as well as analysis of audit findings, and using the GT Metrix tool for performance analysis and evaluation of the Kupang City DUKCAPIL website. The research results show that the lowest rating is F out of six, which indicates poor service performance. The Layne and Lee Model assessment gives a score of 18, indicating the technology's lack of integration and complexity. Hiller and Belanger's Model assessment gives a value of 13, indicating an immature level. These findings highlight significant gaps between the models evaluated. Recommendations based on research are to increase citizen participation by improving the Kupang City DUKCAPIL website based on a maturity model and the need for regular audits and ongoing evaluations to improve public services in Kupang City in e-government maturity. In conclusion, this research provides a new contribution to the field of e-government by highlighting the need for audits using several e-government maturity models to improve public services in Kupang City.

A Review of E-Government Practices in the Age of Digitalization

In the era of digitalization, this study comprehensively reviews e-government practices, focusing on the European Union member states, with a particular emphasis on Slovakia and the Czech Republic. The purpose of this research is to analyze the impact of public administration digitalization on corruption, utilizing a comparative and correlative research analysis. The study also investigates the clustering of e-government practices in the EU using Gaussian Mixture Models. The methodology employed includes an extensive review of existing literature on e-government maturity models, benchmark frameworks, and national concepts of public administration informatization. Data from authoritative sources such as the Digital Economy and Society Index (DESI), E-Government Benchmark reports, and national reports, including Slovakia's National Concept of Public Administration Informatization, contribute to a robust analysis. Results reveal the nuanced relationship between public administration digitalization and corruption levels in EU member states. Clustering based on Gaussian Mixture Models provides insights into the diverse landscape of e-government practices. Furthermore, the study compares the digitalization progress of Slovakia and the Czech Republic, shedding light on the challenges and successes of these nations in implementing e-government services. In conclusion, the findings underscore the significance of e-government in shaping transparent and efficient public administrations. Recommendations include fostering international collaboration to share best practices and addressing shortcomings in e-government policy implementation. The research implications extend to policymakers, researchers, and practitioners, offering valuable insights for advancing e-government development. This study contributes to the ongoing discourse on e-government, aligning with the global effort towards sustainable development and digital governance. As governments strive to provide citizen-centric digital services, understanding the intricacies of e-government practices becomes imperative for informed decision-making and policy formulation.

Evaluasi Program E-Kelurahan Di Kota Padang Menggunakan E-Government Maturity Model

The e-Kelurahan program is one of the leading smartcity programs in the Padang Citywhich aim of realizing the convenience of basic services at sub-district level. The results of research in 2020 show that the implementation of e-kelurahan has not been effective. Then it is necessary to evaluate the e-Kelurahan program to make an assessment of the data and information on the results of the assessment that researchers have carried out in previous research through observation and data collection on the evaluation object. To discuss more deeply about this matter, it can be elaborated using Maturity e-Government Models using a pillar approach framework or the Five pillars of e-Government put forward by Fietkiewicz, Mainka & Stock in 2017 which consists of Information Dissemination, Communication, Transactions, Interoperability and Participation. This model is the latest evolution of E-Government Maturity Models. The research method uses descriptive qualitative. Data is obtainedthrough interviews, observation and documentation. The results of the study show that many features have been overlooked by the Municipal Government of Padang in developing e-Kelurahan. In building the e-Kelurahan application, the Padang City government has only reached the stage where the government is still focusing on the availability of applications to meet community needs compared to improving the quality and strengthening the performance of these applications. The drawbacks of this theory, like other maturity e-Government theories, the analysis only focuses on website development, ignoring other factors such as organization, resources and supervision which are also implementation problems

Evaluation of Electronic-Based Government System Using The E-Government Maturity Model: Case Study of Bekasi City

Since the primary purpose of government is to serve the community, providing high-quality public services is the primary outcome that is expected. As a result, the public sector must make adjustments for digitalization in light of recent technological advancements. An evaluation of the maturity of adopting an electronic-based government system must be done as part of the application for an electronic-based government system. The e-government maturity model framework, which comprises five stages, is used to evaluate the 4 domains, 8 aspects, and 47 indicators present in an electronic-based government system to determine the technological function's capabilities. 44 agencies that use an electronic-based government system were interviewed as part of the research technique, which also included a survey of the Bekasi City government environment. With a total index value obtained of 2.78 in 2022—a lower value than in the previous year—the city of Bekasi receives a Good predicate. In this study's measurement results, 16 indicators had the lowest index values, making them candidates for improvement suggestions for the Bekasi city government.

PUBLIC VALUE BASED E-GOVERNMENT MATURITY MODEL: A LITERATURE REVIEW

Public value is a means for evaluating the effectiveness and efficiency of public services and an E-Government maturity model that controls the process for developing and maintaining E-Government services. Previous studies have analyzed and discussed public values, maturity models. Therefore, it is necessary to examine what public values should be present in E-Government based on the E-Government maturity model. This study aims to develop public values based on the E-Government maturity model and fill the gaps in the literature research by categorizing the dimensions of public values and the existing E-Government maturity models. This research method uses a systematic literature review (PRISMA). A total of 60 articles were selected, classified, and analyzed according to the criteria of public value and the specified dimensions of the E-Government maturity model. From the results of the literature review analysis, there are similarities between the dimensions of public value and the dimensions of the E-Government maturity model so that some of these dimensions can be combined to form a new public value dimension based on considerations from the dimensions of the E-Government maturity model, namely (1). Public Services in Government (2). Dimensions of Administration in Government, (3). Open Government (OG), (4). Ethical Behavior and Professionalism, (5). Trust and Confidence in Government (6). Social Value in Government. This study aims to strengthen public values based on the E-Government maturity model. It is hoped that implementing sustainable E-Government services will become easier by analyzing public values based on the E-Government maturity model.

Analysing e-government maturity models

This paper aims at assessing the current e-government maturity models to identify their strengths and limitations. In doing so, a systematic literature review has been used to examine the existing e-government maturity models during the period 2000-2021. Our analysis indicates that despite the fact that e-government-maturity models provide potentially useful tools for e-government evaluation, there are significant differences across the existing e-government-maturity models in terms of the number of stages, what users can do at progressive stages, and particular perspectives underscored at specific stages. However, the shift from 'stage-based maturity models' to 'dimensional-based maturity models' is clearly observed. The new wave of e-government maturity models (2012 onward) sees e-government as a path for pursuing digital, resilience, equal, and inclusive societies rather than only as a mechanism to deliver e-services. Additionally, the existing e-government maturity models reached their possibilities to demonstrate the advanced maturity levels of e-government such as smart government.

A Review of the e-Government Maturity Models: Are They Still Relevant?

In the past, a number of methodologies and approaches have been created to evaluate the development of e-Government and the public sector's digital transformation. Numerous e-Government maturity models have been created to close this gap. The variety of models, though, has come under criticism from several academics. The purpose of this research is to examine whether e-Government maturity models can still be regarded as relevant through the examination of 39 e-Government maturity models that have been established throughout the year. The results indicate that due to the numerous internal and external relevant inflectional factors that have not been taken into consideration by the models under study, e-Government maturity models have a limited ability to represent the growth of e-Government.

Acceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective

The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.

Assessing Transparency in eGovernment Electronic Processes

Context. The electronic government has become a trend for transforming public management to comply with the performance of an efficient, modern state. The processes for public procurement and personnel recruitment represent an essential fraction of a country’s public spending. Objective. Maturity models are tools for assessing different management dimensions resulting in some level of organizational maturity on an ordinal scale which can show null, partial, or total progress towards the desired state. This paper presents an e-government maturity model for public procurement and personnel recruitment processes, based on a literature review to determine the current state of research in the field. Methodology. We have used a known procedural model from Becker to support the design of the proposed model. Later on, we have tested it with government buyers and personnel recruiters. Findings. These initial results show that users understand the questionnaires designed for the study, and their answers allow us to obtain deep validation. A tool with these characteristics can be handy for measuring the degree of transparency in public entities, thus reducing corruption levels in their processes. Conclusion. This proposal describes the complexity of variables that influence the transparency of a socio-technical process in public tenders. We describe five levels of transparency for software procurement through development projects. These classifications enable the maturity levels of the transparency of electronic procedures used by government agencies to be measured in different dimensions. Implications. One of the crucial challenges to increasing a government’s transparency is defining a regulatory or legal framework that regulates its processes and allows the levels of transparency or corruption to be measured in its different departments. Thus instruments and metrics play a crucial role in monitoring the expected change. With direct application in the industry, a model is an essential step for fundamental transparency in electronic governments.

E-Government During the Pandemic: Maturity Assessment of the Provincial And Regency/City Website in West Sumatra

E-government uses information technology to change government relations with citizens, the private sector, and other institutions. The importance of identifying e-government performance cannot be separated from the use of the website. Thus, assessing the website quality is very important as it helps determine the quality of e-government services and improve service processes. In almost two years of implementing e-government in West Sumatra, there has been no evaluation of the provincial and district/city government websites, which are the primary tools for implementing e-government today. In the Covid-19 pandemic period, the website's role has become more critical as a means for the public to get the latest information regarding developments in handling the pandemic. This study focuses on assessing and evaluating the level of maturity (maturity assessment) of the provincial and district/city government websites in implementing e-government and its relationship in response to the Covid-19 pandemic. Forty websites were assessed for their e-government maturity in this study. The website consists of 19 district/city websites, one provincial webpage, and 20 websites for handling Covid-19 for each district/city and province. The maturity assessment was measured using the United Nations (UN) e-government maturity model. This study found that government websites are still at stage 1 and stage 2 maturity models. Meanwhile, the Covid-19 handling website is on stage1. It is hoped that the government in West Sumatra will pay more attention to improving e-government through websites in the current pandemic era.

Pengembangan Rencana Induk Sistem Pemerintahan Berbasis Elektronik Provinsi Bali

Tujuan: Tujuan penelitian ini adalah untuk mendapatkan data dari masing-masing OPD Provinsi Bali terkait penerapan E-Government (SPBE), menentukan kondisi penerapan E-Goverment (SPBE) di Provinsi Bali dan menentukan langkah strategis untuk meningkatkan indeks tingkat kematangan SPBE Provinsi Bali.
 Metode penelitian: Metode penilaian evaluasi dilakukan melalui pengukuran tingkat kematangan berdasarkan e-Government Maturity Model (eMM).
 Temuan: Kajian ini mengungkap bahwa kelemahan utama dalam implementasi SPBE Provinsi Bali, terutama di beberapa OPD yang memberikan layanan publik, adalah belum terintegrasinya aplikasi atau sistem dan masih lemahnya SDM dan infrastruktur IT di masing-masing OPD.
 Implikasi: Langkah yang perlu dilakukan adalah menyusun Rencana Induk Pengembangan SPBE yang memiliki kelengkapan pada sisi muatan visi dan misi SPBE, arsitektur SPBE, peta jalan SPBE serta integrasi sistem aplikasi dan penggunaan aplikasi umum secara menyeluruh.

Synthesizing e-government maturity model: a public value paradigm towards digital Pakistan

PurposeThis study aims to fulfill the research gap by suggesting an appropriate and adaptable e-government (e-gov) maturity model for Pakistan not just in the abstract pattern relatively but also in a practical solution assured by the industry experts.Design/methodology/approachThe qualitative research approach using key informants from the public sector domain; furthermore, e-gov performance artifacts were verified by the citizens through the process of focus group interviews.FindingsThe major finding of the study is the development of e-gov maturity model with implementations artifacts in proposed stages as follows: availability, interaction, integration, transactions and public participation.Research limitations/implicationsThis study contributes a qualitative meta-synthesis in the field of e-gov maturity models and could support researchers who are in a quest of knowledge and references to develop new maturity models for their specific countries by providing them with useful resources for further investigation and study.Practical implicationsThis maturity model will strengthen the argument that the e-gov services are necessary for the acceptance behaviour of the citizens and the prosperous public administration by the Government in Pakistan. This research strengthens the science-policy interface that has prevented governments from delivering changes on the ground to the public, and it will also identify diversified opportunities for the e-gov sector that can reverse the lack of investment in this domain.Social implicationsThe study intends to provide directions to policymakers for the development of e-gov services for the citizens. Additionally, the public value of e-gov can be better understood in the form of citizens’ expectations from the government and this model will integrate public participation in the development of e-gov service.Originality/valueThe public value of e-gov can be better understood in the form citizens’ expectations from the government through this maturity model, furthermore, it can be recommended that the government can improve the relationship between the citizens and the state through the use of information and communication technologies which will strengthen the democratic process in Pakistan.

Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework

The administration of Indonesian public services has entered the era of Industrial Revolution 4.0, which is a collaborative phase, requiring that every public service implement a service system base on digitization and integrated. The public service that has always been an open discussion is the PATEN Sub-District service. PATEN is a public service system that facilitates community access to get assistance related to population and licensing issues through the Sub-District. Based on PANRB Ministerial Regulation No. 5 of 2018 concerning SPBE Guidelines. SPBE is the framework of the Indonesian Government's Maturity Model, which assesses the level of maturity index in Local Government services. SPBE implementation only stops at the District level and has not touched the Sub-District level, so the SPBE research conducted on public services in the Sub-District. SPBE maturity evaluation has been re-mapped in public services so that not all domains and indicators used. Based on the SPBE mapping results, it produces two domains and four indicators that will use as an assessment of maturity. The data collection method used was a questionnaire. The results showed the evaluation of the maturity of the SPBE in public services in the Sub-District obtained a “Poor” category with a total index value of 1.47. Accordingly, it was necessary to provide recommendations and improvement strategies to increase the value of the SPBE index.

Analyzing Challenges for the Implementation of E-Government in Municipalities within Kathmandu Valley

Over the past decade, rapid progress in ICT has encouraged governments to incorporate new technology into their national development strategies. With the growing demands of citizens and changing global rules and regulations, governments are under pressure to deliver quality services at right time. E-government has recently emerged in Nepal that‟s why so many issues remain problematic for initiation e-services in local government. The current stages of municipalities within Kathmandu Valley were investigated by using four stage e-government maturity model (information, interaction, transaction, integration). An understanding of the current status of e-government in local government can help policy makers in the country pursue development of the public sector organizations on the one hand, and would be of importance for Nepal's economic future success on the other. Identifying the precise problem is important in order to overcome the inherent challenges. Valuable primary data is collected from questionnaire survey and content analysis. Different challenges regarding initiation of e-based services in municipalities are categories into Financial, Human, Organizational, Technical and Legal & other challenges. The current status of e-based services delivery initiatives in Municipalities and problematic challenges in implementation of e-based services initiatives were being investigated. Lack of strategic plans, change management, budget constraint, weak infrastructure, literacy, lack of construction knowledge, lacks of leadership supports, security and privacy are found to be the most problematic challenges regarding implementation of e-service in municipalities.

Evaluasi Sistem Pemerintahan Berbasis Elektronik Menggunakan E-Government Maturity Model (Kasus di Pemerintah Kota Gorontalo)

Utilization of information and communication technology in the implementation of the current government process is a priority scale that needs to be continuously developed by the government. In its implementation there is a problem that is the lack of an evaluation process carried out, especially at the level of local government towards the use of information and communication technology. The purpose of this research is to evaluated of an electronics based governance system by measuring the maturity level. Measuring the maturity level on the technical function capability using e-government maturity models and assessing 3 domains, 7 aspects and 35 indicators contained in an electronic based governance system. The research method used is survey method, in the environtment of government of Gorontalo City. The results of this research showed that the implementation of an electronic based government system in the government of Gorontalo City achieve “GOOD” predicate with a total index value of 2.88. Some indicators that have the lowest indeks value from the measurement and assessment results are informed in this study to further become recommendations for improvement the utilization of information and communication technology by the government of Gorontalo City.Keywords : evaluation, information technology, public service, maturity level.

Reappraising maturity models in e-Government research: The trajectory-turning point theory

Drawing on the notion of alignment, this paper endeavors to reappraise e-Government maturity models in the English system of criminal justice. It argues that e-Government maturity models are characterized by relatively-stable trajectories which are punctuated by radical shifts toward full-blown e-Government transformation. Far from being a prescriptive and linear process, e-Government maturity is an unpredictable process where turning points (or radical shifts) play a crucial role in the e-Government strategizing process. Theoretical and practical implications are discussed by developing a new theory of e-Government maturity that explains the twists and turns of e-Government strategizing.