E-government Adoption Research Articles

Adoption of e-Government Services in the Northern Part of Cyprus: The Role of Blockchain Technology Awareness

This study empirically investigates the role of blockchain technology awareness in the adoption of electronic government (e-government) services in the northern part of Cyprus. With data collected from a random sample of 374 individuals eligible to use e-government services, a conceptual model that combines the Unified Theory of Acceptance and Use of Technology (UTAUT2) and the e-Government Adoption Model (GAM) was assessed. In addition to finding support for some predictors already used in prior literature, the current study investigated whether awareness of blockchain technology through its role in increasing trust would also enhance users’ intention for e-government adoption. Findings have shown that increasing blockchain technology awareness can contribute to building trust and facilitate e-government adoption. Policymakers should consider developing awareness campaigns to enhance trust and get the public to adopt the offered online services.

Influencing the Adoption of e-Government: A Systematic Literature Review

This Systematic Literature Review study discusses the factors that influence the adoption of e-government services with varsiability in the influence of these factors in various countries. The research confirms the importance of trust, performance expectancy, effort expectancy, social influence, and facilitating conditions in the acceptance and adoption of e-government services. Trust factors, especially related to information security and government transparency, were found to be key elements in driving e-government adoption. In addition, the expectation of benefits obtained, ease of use, and influence from the social environment also play an important role in people's decision to use the service. Suggested recommendations to increase e-government adoption involve improving technology infrastructure, supportive policies, technology training for government personnel, as well as an approach that considers local community conditions and factors. This study provides important insights for governments and agencies in improving e-government services and increasing the adoption of these technologies across various social and cultural environments.

Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services.

Bibliometric Analysis of E-Government Adoption in West Africa: A Review of Scholarly Trends and Perspectives from 2007 to 2023

Bibliometric Analysis of E-Government Adoption in West Africa: A Review of Scholarly Trends and Perspectives from 2007 to 2023

Investigating the impact of citizen relationship quality and the moderating effects of citizen involvement on E-government adoption

In the digital era, e-government services have become essential tools for fostering open innovation and enhancing societal welfare. This study extends SocioCitizenry theory, a novel framework that redefines e-government adoption by positioning citizens as active co-creators. Unlike traditional models, this theory emphasizes citizens' roles in interpreting e-government cues, thereby influencing relationship quality and shaping future behaviors across both adoption and post-adoption stages. Specifically, our analysis of 595 valid responses reveals that strong relational bonds (financial, social, and structural) and high relationship quality (trust and satisfaction) significantly enhance e-government adoption and promote proactive citizenship behaviors, such as advocacy and information sharing. Moreover, the study uncovers the varying effects of citizen involvement with online government services, offering fresh insights into the dynamics of citizen engagement. Consequently, the SocioCitizenry theory provides a transformative, citizen-centric approach that can redefine e-government services by emphasizing the importance of relationship quality and citizen engagement. Ultimately, this framework opens new avenues for developing inclusive e-government services that align with public needs globally, ensuring enhanced accountability and responsiveness of public institutions.

Citizen Adoption of E-Government Services: A Systematic Literature Review with Weight and Meta-Analysis

This study investigates the determinants influencing citizens' intentions to embrace and use e-government services in developing countries. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, known for their rigorous and systematic approach, are employed to examine the fundamental attributes, provide extensive descriptive statistics, synthesize the elements, use analytical tools, and present the results from the selected quantitative papers. A weighted meta-analysis was performed on forty-three quantitative research articles on e-government adoption, encompassing 401 relationships, and published in journals within the last ten years. All the participants are from the Asian and African continents. The findings suggest that perceived trust, perceived quality, performance expectancy, effort expectancy, social influence, self-efficacy, and facilitating conditions are the most crucial factors of behavioral intention via the mediation effects of attitude and perceived satisfaction. Furthermore, several demographic characteristics, such as age, gender, education, and experience with e-government services, moderate the association between the mediators and behavioral intention. Thus, we propose a new citizen-centric model named the Integrated Model of E-government Adoption (IMEGA), designed to address the current research gap and predict the extent to which citizens in developing countries would accept e-government services. This paper examines the implications of the findings for both theoretical frameworks and practical applications. Furthermore, the limits of the current study are acknowledged, and future research directions have been provided.

An Investigation of Technology and E-Government Adoption in Guyana and Evaluate the Key Determining Factors for Strategic Gain

An Investigation of Technology and E-Government Adoption in Guyana and Evaluate the Key Determining Factors for Strategic Gain

The Mediating Role of Service Quality in System Trust and E-Government Adoption in Jordan

This study investigates the factors influencing e-government adoption in the Great Amman Municipality, emphasizing the roles of system trust and service quality. Utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, data were collected from 389 employees through a structured questionnaire. Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were employed to validate the measurement model and test hypothesized relationships. The findings reveal that system trust significantly impacts e-government adoption intentions both directly and indirectly through service quality, which acts as a mediator. Service quality itself is a critical determinant of adoption intention. The combined effect of system trust and service quality explains 56.7% of the variance in adoption intentions. These results underscore the importance of building trust and enhancing service quality to boost e-government adoption rates. The study offers valuable theoretical and practical insights, suggesting that robust cybersecurity measures, transparent communication, and continuous service improvement are essential strategies for encouraging e-government adoption. Future research should explore these relationships in diverse contexts and include longitudinal, qualitative, and comparative studies to provide a comprehensive understanding of e-government adoption dynamics.

A Qualitative Study on the Influencing Factors of E-Government Adoption to Improve Public Trust in Local Government: Case Study of Rokan Hulu Municipality

Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.

Navigating The E-Government Landscape in Zanzibar a Comprehensive Empirical Assessment

The study about Navigating e-government landscape in Zanzibar. This investigation emphasizes the interplay among human and financial resource capitals, governmental policies, and Information Communication Technology (ICT) infrastructure. Significantly, technological readiness is explored as a potential mediator, with digital literacy proposed as a moderating influence. Through an empirical lens, the study employs a comprehensive survey targeting diverse respondents, including public sector employees and citizens, capturing their e-government service interactions and perceptions. Employing a blend of statistical tools, the research unveils that human resource capital, aligned with digital knowledge, amplifies e-government efficacy. Strategic financial investments, especially in areas like training and ICT infrastructure, enhance service adoption. Furthermore, progressive government policies fostering transparency and inclusivity create a fertile ground for e-government growth. ICT, being central, further substantiates the call for robust digital infrastructures to support and expedite adoption. However, the mediating role of technological readiness underscores that simply possessing resources isn't sufficient; their strategic application is vital. Still, the study's scope, defined by its geographical focus on Zanzibar and potential inherent biases, necessitates caution when extrapolating results. In essence, this study provides a distilled perspective on e-government adoption in Zanzibar, offering insights potentially applicable to similar global contexts, urging stakeholders to rethink digital strategies.

Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

AbstractDespite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review

E-government, or electronic government, refers to the utilization of information and communication technology to improve and simplify the provision of government services and information to citizens, businesses, and government agencies. The adoption and implementation of e-government may be seen as an imperative for governments in developing nations. This research observes the intricacies of e-government implementation in developing countries, aiming to identify and analyze pivotal issues. By employing the preferred reporting items for systematic review and meta-analysis method, this research discovers the intricate landscape of e-government implementation. Also, utilizing the Technology-Organization-Environment and Unified Theory of Acceptance and Use of Technology frameworks, the study uncovers substantial issues rooted in organizational limitations like limited awareness and inadequate top management support. The scarcity of essential infrastructure, notably reliable internet access, exacerbates these issues, deepening the digital divide between urban and rural areas. These findings emphasize the crucial role of clear regulations and unwavering top management support. Success in technology adoption hinges on the synergy between organizational, technological, and environmental factors. This thorough investigation illuminates the complex dynamics associated with the implementation of e-government in developing countries, providing invaluable insights for policymakers, practitioners, and researchers navigating the complexities of digital governance.

Unlocking e-government adoption: Exploring the role of perceived usefulness, ease of use, trust, and social media engagement in Vietnam

E-government is a global project that uses information and communication technology to deliver services, with the goal of improving public interactions and encouraging open innovation. Although the adoption of e-government services is critical for reaping their benefits, insufficient attention has been paid to the demand side, namely, how people use the system. To address this gap, we investigate how perceived utility and perceived ease of use, as key elements of the technology acceptance model, influence users’ satisfaction, desire to engage with social media, and adoption of e-government services. Understanding the interplay between the determinants, as well as use of social media and e-government adoption, is critical, given the efforts to use social media to encourage greater citizen participation and efficient service delivery by the governments of many countries, including Vietnam. The study contributes to the literature by investigating these interactions in an emerging country and making recommendations to make e-government more effective.

Examining the drivers and barriers to adoption of e-government services in Saudi Arabia

PurposeThis study investigates the factors influencing citizen attitudes toward e-government services and their effects on the adoption of e-government services in Saudi Arabia. It sheds light on the moderating role of citizen motivation in the relationship between factors influencing citizen attitudes in favor of e-government services and their adoption and usage behavior in the Saudi Arabian context. The study analyzes both the drivers propelling the uptake and the barriers impeding it.Design/methodology/approachA descriptive research design was employed in this study, which surveyed 487 respondents from Jeddah and Madina cities and the surrounding region. The research identifies key drivers, including cultural factors, digital literacy, government policy and interventions, privacy and security, technical infrastructure, support services and citizen trust, alongside barriers such as concerns about data security and digital literacy.FindingsThe findings reveal the complex interplay of these factors in shaping citizen attitudes toward e-government services and their effects on adoption in Saudi Arabia. The study indicates that citizen motivation toward e-government services moderates the relationship between, adoption and usage behavior.Originality/valueThis study contributes valuable insights for policymakers and practitioners by offering a nuanced perspective on e-government service adoption in the Saudi Arabian context. It enhances our understanding of the factors influencing citizen attitudes and their impact on e-government adoption, highlighting the importance of citizen motivation as a moderating factor in this relationship.

Information Technology and Governance: Does E-governance Aid Budget Transparency?

Advancement in information and telecommunication technologies (ICTs) has helped open governance to public participation. The participation of the citizens in government is essential for transparent and sustainable governance. This study examines the relevance of e-governance in promoting transparency and accountability concerning the government’s fiscal activities. The study, employing the variation in the open budget index using the fractional probit model, finds that the adoption and use of e-governance enhance and promote budget transparency. This evidence conforms with governments’ growing adoption of ICTs in serving and communicating their fiscal activities to the public.

The roles of trust and privacy calculus in citizen-centric services usage: evidence from the close contact query platform in China

ABSTRACT The mechanism of the ‘privacy calculus’ between privacy risks and benefits has gained attention in e-government service, but there were few empirical studies. Trust reduces perceived risk as well as enhances perceived benefits. However, the effects of different types of trust on privacy calculus are yet undefined. Regarding above issues, we build a research model based on the theoretical framework of ‘Antecedents → Privacy Concerns → Outcomes (APCO)’, theories of privacy calculus and e-government trustworthiness typology. We analyse survey data from the Close Contact Query Platform providing citizen-centric services for COVID-19 in China. Trust in transactions and information is increased by trust in government organisations. Trust in government organisations and transactions decrease perceived privacy risks, while trust in government organisations and information enhances perceived privacy benefits. Privacy risks and benefits significantly affect usage intentions, and the effect of privacy benefits is greater. We also identified mediating effects. Our findings have important implications regarding the unexplored inner mechanism of trust, the roles of privacy calculus in e-government adoption, and the expansion of the APCO framework. We offer recommendations for citizen-centric platform developers, administrators to design citizen-centric services, and offline public servants.

Key factors influencing the e-government adoption: a systematic literature review

PurposeThis study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers.Design/methodology/approachThrough a comprehensive review of existing literature and detailed analysis of multiple studies, this research organised the influential factors based on their effect: highest, direct and indirect. The study also integrated findings to present a consolidated view of e-government adoption drivers.FindingsThe research found that users' behaviour, attitude, optimism bias and subjective norms significantly shape their approach to e-government platforms. Trust in e-Government (TEG) emerged as a critical determinant, with security perceptions being of paramount importance. Additionally, non-technical factors, such as cultural, religious and social influences, play a substantial role in e-government adoption decisions. The study also highlighted the importance of performance expectancy, effect expectancy and other determinants influencing e-government adoption.Originality/valueWhile numerous studies have explored e-government adoption, this research offers a novel classification based on the relative effects of each determinant. Integrating findings from diverse studies and emphasising non-technical factors introduce an interdisciplinary approach, bridging the gap between information technology and fields like sociology, anthropology and behavioural sciences. This integrative lens provides a fresh perspective on the topic, encouraging more holistic strategies for enhancing e-government adoption globally.

Government 2.0: Government-Citizen Engagement through Social Media in Pakistan

This study aims to analyze how the Pakistani public engages with e-government, particularly at the local government level. The research focuses on the social media tools utilized by selected institutions, their social media management practices, institutional policies, and the impact of their initiatives. The study highlights the limited responsiveness of Pakistanis towards e-government adoption. The study shows that Pakistani government institutions are increasingly using social media platforms to engage with the public, establish connections, and receive feedback. However, certain departments need to transition to online platforms, necessitating more digital integration. Government social media administrators include CEOs, regional directors, information officers, and media officers, highlighting the complexity of public sector social media management. The study indicates that numerous social media management departments use data to highlight teamwork but have fewer senior female officers. The most commonly used social media platforms by government agencies are Facebook, official websites, and WhatsApp. Meeting citizens' expectations requires addressing issues, responding to queries, and maximizing the potential of social media. However, despite the popularity of social media, residents still prefer contacting government entities by phone and in person. Therefore, the study emphasizes the importance of clear social media policies for government bodies. The study underscores the need for government institutions to adapt their social media strategies based on public preferences. The report suggests that standard operating procedures (SOPs), varied social media teams, and explicit government social media laws can help improve the situation. The study provides a reliable framework for future research and legislation on government-citizen social media engagement, although it primarily reflects government officials' viewpoints.

Cultivating the digital citizen: trust, digital literacy and e-government adoption

PurposeThis study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services.Design/methodology/approachGrounded in the technology acceptance model (TAM), a research model was developed focusing on e-filing services adoption. Hypotheses were formulated to assess the moderating effect of digital literacy on the relationship between trust and the key TAM determinants of perceived usefulness and perceived ease of use. A questionnaire-based survey of 876 citizens who have used e-filing using the snow-ball sampling technique was adopted to generate data. The data was analyzed using PLS-SEM through the aid of SmartPLS 4 to assess the measurement model and structural relationships.FindingsTrust positively influences perceived usefulness and ease of use, which in turn drive adoption. Additionally, digital literacy significantly moderates the impact of trust on usefulness and ease of use perceptions – the effect is stronger for higher digital literacy.Research limitations/implicationsThe study adopted a single country developing economy context limiting cross-cultural applicability. Second, the focus on e-filing adoption precludes insights across other e-government services. Third, the reliance on perceptual measures risks respondent biases and fourth, the study is a cross-sectional survey design.Practical implicationsThe findings emphasize multifaceted strategies to accelerate e-government adoption. Nurturing citizen trust in e-government systems through enhanced reliability, security and transparency remains vital. Simultaneously, initiatives to cultivate digital access, skills and proficiencies across population segments need to be undertaken.Originality/valueThis study integrates trust and digital literacy within the theoretical model to provide a more holistic understanding of adoption determinants. It highlights the need for balanced technology-enabled and social interventions to foster acceptance of e-government services.

E-Governance, E-Participation, and E-Service Delivery in the Parliament of Zimbabwe Amid COVID-19 Exigencies

This article explored how the Parliament of Zimbabwe (PoZ) leveraged e-governance, e-participation, and e-service delivery within COVID-19 pressures. The study used the qualitative research methodology. An assortment of parliamentary reports, hansards, press statements, newspaper articles, documents, and other relevant literature on e-governance, e-participation, e-service delivery and COVID-19 were also used. The findings indicated that following the lockdowns in Zimbabwe which restricted the physical conduct in the transaction of business, the PoZ was quick to suspend business temporarily, so as to come up with measures to cope with the situation. It was found that parliamentarians adopted a hybrid strategy in their meetings, either physical or virtual. The adoption of e-governance closed the gap resulting from the restrictive measures brought about by COVID-19, thus enabling its members to continue with their constitutionally mandated functions. The findings suggest that e-governance, e-participation, and e-service delivery can help organisations cope with disruptions like COVID-19.