Concept Of E-government Research Articles

E-government and the Legal Culture in Eastern European Countries

The article aims to investigate the crucial elements of e-government progress contingent on the extent of legal culture in Eastern European nations, namely the Czech Republic, Poland, and Ukraine. The analysis focuses on the stages and requirements for implementing and developing e-government based on the evaluation of the E-Government Development Index (EGDI) in specific Eastern European nations. The benefits and opportunities that offer e-government for governments and citizens are given. The main barriers that the countries have to overcome to reach the higher level of digital technology integration are defined. Outlines the role of regulatory framework, transparency, accountability, citizen engagement in eGovernment development. The scientific study pays much attention to the peculiarities of national legislation of Eastern European countries in the context of global digitalization and integration of state data into the global space. Positive practices and the existence of existing problems in the implementation of the concept of e-government are shown. The conclusions propose measures to improve the development of e-government.

Dijital dönüşüm sürecinde alternatif uyuşmazlık çözüm yollarında yeni yaklaşımlar

In today's age of digital transformation, transferring information and documents from physical environments to digital domains aims to effectively reach wider audiences, increase business volume, and ensure sustainability. In tracking alternative dispute resolution methods, which affect citizens, judicial personnel, and all elements of the justice system, it is crucial to align the existing structure with economic, cultural, and legal systems through institutional digitalisation strategies and innovative approaches, dependent on developments in information technologies. Given traditional judicial processes' slowness, inefficiency, and high costs, the need to restructure the digitalisation processes associated with alternative dispute resolution methods is undeniable. This study will examine the digitalisation process and the necessity of revising the existing judicial system in line with technological developments, specifically within alternative dispute resolution methods. By leveraging the innovations, developments, and transformations brought by the digital age, new approaches to digital transformation have been developed, with an e-government infrastructure designed to appeal to all segments of society, aiming to make alternative dispute resolution methods more accessible and efficient in both social and individual contexts, adapting to the changes brought by advances in information technology. Our study consists of an introduction followed by three main sections. The first section discusses digitalisation in general; the second focuses on the concept of e-government and the development of the e-government system; and the third examines digital approaches in alternative dispute resolution methods, particularly in digital arbitration, digital mediation, and digital conciliation. The study concludes with a section presenting the opinions and recommendations we have reached based on our national and international literature research, focusing on practical issues.

Electronic records management in government departments and parastatals in Zambia

Traditionally, records have existed as print sources of information. Therefore, many records in most government departments and agencies in many developing countries such as Zambia remain paper records. However, as countries push to implement the concept of e-governance, government departments and agencies are deploying electronic records management systems (ERMS) to manage electronic records. The study employed a survey research design, exploiting purposive sampling method to sample 50 government departments and parastatals. Data was collected from 42 records officers, registry clerks, or officers in charge of managing records through a questionnaire. The collected data was analysed quantitatively using the Statistical Package for Social Sciences (SPSS) version 23. The findings reveal that the majority 76% of government departments and parastatals in Zambia kept e-records. Only 24% indicated that they do not keep e-records. The study also shows that the adoption and use of ERMS in government departments and parastatals in Zambia is not widespread. For example, only 9.5% of government departments and parastatals in Zambia have deployed EDRMS commercial software such as TRIM and HP Records Manager. The study further established that inadequate funding was the greatest challenge towards the effective management of e-records, alongside issues such as the absence of clear policies, laws, and standards, lack of qualified staff, inadequate end user ICT infrastructure, and lack of senior management support and corruption.

PELATIHAN SISTEM MANAJEMEN ARSIP DI KANTOR DESA JAYA MULYA

Outgoing and incoming letters are active dynamic archives whose usage levels are still high. The birth of the e-Government concept makes it easier to administer government by utilizing technology. Dynamic archive management which is still manual causes many shortcomings such as damaged archives, lost archives, difficult to find etc. Therefore, a digital archive management system is needed so that dynamic archive management is more effective. Service activities related to archive management system training were carried out in Jayamulya Village, Serang Baru, Bekasi. The method used is by providing materials, training and practice in managing records of outgoing and incoming letters using an records management system. As a result of this service activity, village officials know, understand, practice and use the archive management system so that outgoing and incoming mail management is more effective. Although the archives management system still needs to be developed to make it easier and more effective in managing archives at the Jayamulya Village Office.

Концепция электронного правительства: подходы, критерии оценки, перспективы

The article is devoted to one of the key global trends of the XXI century – electronic government – an urgent and important topic for modern science and practice. Due to the ever-growing number of Internet users and the global growth of online usage, this technological form of management has been practically indispensable in recent years: All over the world, public authorities and administrations are creating online representative offices, launching digital services and processes of digital transformation of every-day life. The presented study examines the concept of e-government, the history of its origin, reveals its essence, presents various author's approaches and formulations to the interpretation of its concept. The analytical part analyzes modern criteria for the international assessment of the level of e-government development based on the UN rating for 193 countries around the world. This scientific work also presents the stages of formation and promising directions for the development of e-government in the Russian Federation.

ANALYSIS OF THE MOBILE PAYMENT ONLINE SYSTEM APPLICATION OF THE PALOPO CITY REGIONAL GOVERNMENT BASED ON USER SATISFACTION

The electronic-based government system is now the best step for every region, and it certainly has a mission to educate the area regarding governance. Efforts have been made by the government to meet citizens' expectations for easier access to public services, which is the primary form of E-Government. Currently, the implementation of the existing E-Government concept can also be a new breakthrough in improving information technology-based services. One is the Mobile Payment Online System Application, built directly by the Palopo City Government through its strategic partner, Bank Sulselbar. However, special attention must still be given to implementing this application, especially to the system itself, which is less effective. Additionally, many individuals still take actions that are not in accordance with the procedures, as evidenced by the fraud committed by application users. This research uses qualitative methods that provide descriptive data results, describing the data occurring in the field. The data generated using quasi-experimental methods will be calculated using the same Likert scale. This research shows that the Mobile Payment Online System Application still needs to be socialized again to the users of this application and requires application development in terms of tool updates and system updates. This can be seen from the respondents' responses through the questionnaire results table and suggestions from these respondents. Thus, the Mobile Payment Online System Application is still ineffective for implementation in Palopo City.

Implementation Of The School Budget And Activity Plan (ARKAS) Application Policy In Realizing Good Governance In Junior High Schools

This study aims to analyze the Implementation of the School Activity Plan and Budget (ARKAS) Application policy in Realizing Good Governance in Junior High Schools, this research uses qualitative research with the type of case study research (Field Research). The data collection techniques used are observation, interviews, and documentation. Data analysis uses triangulation techniques, namely by displaying data, reducing data, and finally drawing conclusions. This research examines the ARKAS application technology used in realizing good governance in the field of BOS fund management. The implementation of the ARKAS policy reflects the concept of e-government by providing easier access to information on activity plans and budget allocations, enabling active participation in the decision-making process. The results of this study reveal that technology can be used optimally to achieve a goal. Through ARKAS, information related to activity plans and budget allocations can be accessed more easily by various stakeholders, which contributes to increased participation, and public trust and still refers to the applicable legal rules. The increased transparency and accountability achieved through ARKAS policy implementation has important implications, obstacles, and efforts in the context of financial management in educational institutions.

Evaluasi Inovasi Pandawa dengan Perspektif Logic Model pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman Barat

Public services of activities aimed at meeting the service needs of every citizen. One effort to support the creation of quality public services is through digital-based innovation by making maximum use of developments in information technology. The West Pasaman Regency Population and Civil Registration Service initiated the PANDAWA innovation, which is a form of digital-based innovation as a form of application of the e-Government concept. The theory used by researchers is the Logic Model by Wholey. A logic model is a systematic model to describe the changes that occur, and describes the logical causal relationship (cause-effect). There are four components of this theory, namely evaluation of input, activities, output, and results. The research method used is descriptive qualitative. To collect data, researchers used three methods, namely interviews, documentation and observation. Research informants were selected using purposive sampling. The results research are that the evaluation of the PANDAWA program from the input components to the output components is quite good. However, in the input component, service facilities need to be added, clarifying the partnership system established with the parent village; In the activity component, it is necessary to increase socialization activities related to PANDAWA both directly and through mass media. So that the output of this program has increased and the entire West Pasaman community can experience the ease of PANDAWA services evenly and the realization of excellent service at the West Pasaman Regency Population and Civil Registration Service.

Pelaksanaan Pelayanan Publik Hak Tanggungan Terintegrasi Secara Elektronik Oleh Kantor Pertanahan Kota Jambi

The Ministry of Agrarian Affairs and Spatial Planning/National Land Agency has launched electronic land services. The electronic service in question is electronically integrated mortgage rights (HT-el). With land services through an electronic system that is easy to use, it is the aim of the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency to remain competitive in the digital era and help the community. The aim of this research is to determine the implementation, obstacles faced, and efforts made by the government in implementing electronic mortgage rights. The research method used is empirical juridical, through a socio-legal-research approach. The data sources used in this research are library data from laws, books, journals and the internet; Field data comes from interviews with related parties. Land office counters are no longer needed because HT-el services are all done online. This is a significant achievement of the Ministry of ATR/BPN in its efforts to improve the efficiency and quality of land services through implementing the e-Government concept. Based on the research findings, it can be concluded that the Jambi City Land Office has followed the process contained in the ATR/BPN Ministerial Regulation Number 5 of 2020 and HT-el technical instructions Number 2 of 2020 in implementing HT-el. Even though there are several obstacles, including system problems, inappropriate application files, unverified land parcel data, and SPS payments outside working hours, implementation continues.

ANALISIS PENGGUNAAN TEKNOLOGI INFORMASI DIGITAL DALAM PELAYANAN PUBLIK DI KELURAHAN KARAWANG KULON

Today's technology has penetrated everywhere, even today humans cannot live without technology. For example, information technology is needed by the community in communicating, for example. Not inferior to other fields, the government also uses technology in work and service systems called e-government. The concept of e-government adheres to the concept of e-governance, the aspects that exist in this governance are reflected in e-government. This study uses a qualitative descriptive type with data analysis by Miles and Huberman. This research was conducted in the Village of Karawang Kulon. Based on the results of e-government research, Karawang Kulon Village has not used e-government at all. manuals. So that the Karawang Kulon Village has not been able to prepare e-government because there has been no order from West Karawang District.

Design and Implementation of E-Government Applications to Improve Public Service Efficiency in Margahayu District

Improving the efficiency of public services in Margahayu District is crucial in facing the development of information and communication technology. In this context, the implementation of E-Government applications is an attractive option because it has the potential to overcome traditional administrative constraints and increase transparency and public participation in public decision making. The implementation of the E-Government application in Margahayu District is expected to provide benefits in improving the efficiency of public services, this writing aims to improve public services to the community, simplify the administrative process, and manage public service data at the sub-district level. The focus of the study uses methodological measures including literature study to understand the concept of E-Government, relevant technologies, and successful implementation in similar contexts, data collection through interviews with related parties in Margahayu sub-district and analysis of existing public service data. Application design using the Waterfall software development model. The results showed that the E-Government Application can improve the efficiency of public services in Margahayu District such as creating, managing population letters, being able to see the results of reports on what types of residence letters have been made, and facilitating service officers in the process of administering and managing public service data in Margahayu District.

E-Government Sebagai Upaya Dalam Meningkatkan Kualitas Pelayanan Publik Di Kabupaten Pamekasan

The purpose of this study is to analyze and study E-Government as an effort to improve the quality of public services in Pamekasan Regency. Pamekasan Regency applies the concept of E-Government in the form of an application, but is still experiencing difficulties in the development planning process. This research is a qualitative research with research subjects namely Pamekasan Regency. The research method used is observation and documentation techniques. The results of the study show that the government has succeeded in innovating in the form of "Pamekasan Smart" with the aim of making it easier for the public to report various problems related to development in Pamekasan Regency, but there are still inhibiting factors such as Skill Gaps. In order to overcome this, the government made several efforts such as signing an MoU with UPT BPSDMP Kominfo Surabaya. Thus, the government must be able to utilize human resources who are competent in Smart Government according to their respective fields so that later they can optimally manage the implementation of E-Government in public services.

Percepatan Reformasi Birokrasi Melalui Penerapan e-Government oleh Pemerintah Kota Padang

In the last 20 years, various reform efforts have been carried out with different names, ranging from the concept of new public management to one of them, the concept of e-Government. The city of Padang applies the concept of e-Government through a smart city. However, based on the results of the 2022 smart city evaluation, Padang City is ranked lowest in West Sumatra, even though as a provincial capital it has great potential to develop e-Government. The purpose of writing this article is to analyze the extent of the e-Government reforms implemented by the Municipal Government of Padang. The research method uses descriptive qualitative. To analyze it, the researcher used the concepts put forward by Dwiyanto including Productivity, Service Quality, Responsiveness, Responsibility and Accountability. From the discussion it can be concluded that the implementation of e-Government has had a significant impact on accelerating bureaucratic reform. However, there are still deficiencies in the form of capacity and quality of human resources in each OPD which are still lacking and e-Government applications have not been integrated in one system.

Low Citizen E-Participation Within the Bekasi Nyambung Bae Complaint Service in Bekasi Regency

Bekasi Nyambung Bae (BEBUNGE) application is an implementation of E-Governance Innovation, which was designed by Bekasi Regency Information, Coding and Statistics Communication Service through Bekasi Regent Regulation Number 42 of 2020 and Bekasi Regent Regulation Number 51 of 2018. This study is about researchers' analysis of the inefficiencies observed in BEBUNGE online complaint service, which marked its third year in operation in August 2023. Despite its intended purpose of facilitating the reporting of urgent matters for the residents of Bekasi Regency, the research sheds light on the service's shortcomings and inefficiencies. Researchers used e-participation theory in the context of e-governance, and e-government concepts to identify problems and findings in e-governance development through BEBUNGE. The object of this research is the low percentage of resolved complaint reports as a form of inefficiency in the public complaint service on BEBUNGE application which is managed by Bekasi Regency Information, Coding and Statistics Communication Service bureaucracy. The research method used is a qualitative approach with a case study research design which was analyzed descriptively. The novelty of this research is associated with the inefficiencies in BEBUNGE complaint service, specifically addressing the low level of electronic participation in Bekasi Regency. The research results show that there is a lack of employees supervising BEBUNGE, which causes uneven coordination. To overcome this problem, they must integrate e-participation, conducting formal socialization campaigns, partnering with key bureaucracies, and collaborating with Non-Governmental Organizations (NGOs). This strategic approach targets challenges arising from a limited workforce, aiming to enhance coordination for more effective application management.

Automated Decision-Making in The EU Member State’s Public Administration: The Compliance of Automated Decisions of the Estonian Unemployment Insurance Fund with Estonian Administrative Procedure Law

Summary Automated process control has been used for a long time. Innovation and information technology achievements have made it possible to use automation in the State governance. Algorithm-based automated decisions are integral part of the concept of e-Government. Automated decisions are becoming more and more prevalent in modern society of the EU. Using automated decisions in public administration is a challenge for Administrative Law, because it has to evolve and keep up with the usage of new technologies, keep the legal balance between the cost-efficiency and operational flexibility of the State in general and at the same time ensure the protection of rights of individuals in each Member State and in the EU as a whole. Estonia is EU Member State and its public sector uses automated decisions but there are no direct legal provisions regarding what automated decision is, what are the conditions for issuing them, what are the safeguards to avoid the violation of rights of individuals etc. The right to issue automated decision is based only on the authorisation norm stipulated in a specific act regulating the field of activity of administrative authority. The Estonian Unemployment Insurance Fund is one of the administrative authorities which issues automated decisions in its field of activity. The aim of this paper is to examine and find out whether the automated decisions used by Estonian Unemployment Insurance Fund comply with the general principles of administrative procedure and the EU rules on data protection but also to identify aspects where legal adjustment is needed and propose legislative amendments. The paper is based on the analysis of relevant scientific books, articles, legal acts, supported by relevant case law and other sources.

Evaluation of E-Government Services in Jayawijaya Regency Post Expansion of the Papua Pegunungan Province Using the UTAUT Model

In the era of economic, political, and technological globalization, the importance of Good Government and Clean Government encourages the Indonesian Government to implement information and communication technology. The aim is to increase effectiveness, efficiency, transparency, and accountability in public services and government business processes. The e-government concept includes the relationship between government and government (G2G), government and business (G2B), government and ASN (G2E), and government and society (G2C). Websites are a crucial component in e-government, providing information accessibility and increasing openness. This research aims to evaluate the quality of the Jayawijaya Regency Government Website. In this research, a purposive sampling technique was used. This research used 100 samples or respondents. Data analysis in this research was carried out using descriptive analysis methods of averages and percentages. The approach applied is the UTAUT method (Unified Theory of Acceptance and Use of Technology. UTAUT is formed by three main factors, condition of work facilities, impact of information technology systems, and service user request. The variables CWF, IITS, and SUR simultaneously influence the variables EC, and ( 2) the dependent variable UB is simultaneously influenced by the EC variable. The CWF variable partially and significantly influences the EC variable. (2) the IITS variable partially and significantly influences the EC variable (3) the SUR variable partially and significantly influences the EC variable. The independent variable influences EC is 47.1% while the independent variable EC influences UB by 55.3%.

A Analysis of Digital Transformation in Public Services (Case Study: Banyumas Regency Public Service Mall)

The application of e-government in the form of information technology in government institutions is an effort to revitalize the implementation of public administration tasks and functions in policy management or service delivery. One of how public management is implemented through the concept of e-government is implemented in the Public Service Mall, which in the process cannot be separated from digital transformation. Digital transformation in public services refers to processes and strategies that use digital technology to realize services that are clean, transparent, and can respond effectively to changing demands. This research was conducted using a qualitative descriptive approach. This research analysis uses the theory of digital transformation of public services which is used as a measuring instrument to determine the implementation of digital transformation in public services at the Banyumas Regency Public Service Mall referring to six dimensions. The data collection technique was carried out using a literature study so that primary data was obtained from various literatures online. The results of the study reveal that most of the dimensions of digital transformation in Banyumas Public Service Mall services are considered very good. Four dimensions, namely the dimensions of Accessibility, Awareness, Accountability, Origin of data, privacy, and fairness, are considered very good. The other dimensions, namely Accountability and Explanation, can be considered good.

Website Management in Developing E-Government in Karangpawitan Sub- District

The development of information and communication technology is increasingly advanced day by day giving new life for humans to interact in the digital world. Technological advances that have occurred have made the government system transition to Electronic Government or E-Government. E-Government is the utilization of technology to improve accessibility and delivery of government services to stakeholders including employees, communities, and business partners. Through Presidential Instruction Number 3 of 2003 concerning Electronic Government Development Strategy, building website as a source of information is the first step in developing E-Government and this is one of the strategies to support good governance in Indonesia, namely through improving public information services. In Indonesia, many sub-district governments have not implemented an E-Government system in administering their governance, including Karangpawitan sub-district, Garut Regency. This community service aims to increase knowledge among Karangpawitan sub-district officials regarding the application of the E-Government concept and provide input regarding website development as a strategy in developing E-Government. The method used includes 4 (four) stages including first, data collection, source of the data collected includes primary and secondary data. Second, the preparatory stage, namely preparing all needs during implementation such as materials, targets and tools. At the implementation stage, namely the implementation of socialization activities. Finally, there is the evaluation stage, which is to see the feedback provided. The results of the community service received a good response from the Karangpawitan sub-district officials. The sub-district side welcomed the input submitted, as well as a decision from the Karangpawitan sub-district agency that it would immediately realize the creation of an official website to support better governance in the future

The Implementation of e-Government in Local Authorities in Zambia

Governments, both central and local authorities, have embraced the concept of e-Governance. This study sought to determine the extent of e-Government implementation by local authorities in Zambia by assessing the availability of websites/web portals, online services, and other e-Government systems in local authorities. The study also sought to establish the possible e-Government implementation challenges in local authorities. A quantitative research design approach and a survey strategy were adopted. In this regard, 35 local authorities out of 116 local authorities were purposively selected to take part in the study. Data was collected using a questionnaire and observation checklist. The findings show that only 5 (14.29 %) of local authorities have websites/web portals that provided mainly basic information, except for the website for the Lusaka city council which provided online services including online payment. Further, it was established that all the councils have Facebook pages where they provide information and engage the public. Furthermore, all the surveyed councils practice e-procurement using the Zambia e-Government Procurement platform for Zambia Public Procurement Authority. The majority (70%) of local authorities reported having several challenges which include inadequate funding, limited ICT infrastructure, and lack of skilled IT, intermittent power supply, and unstable internet connectivity.

Mechanisms of Public Finance Digitalization and Methods of Implementing in the Public Administration System in Ukraine: European Experience

"Digitalization is no longer an integral part of social relations at the stage of their development. It covers almost all areas of everyday life, and it is now impossible to do without it in some cases. Public finances are no exception since they are also undergoing significant changes in the new realities. The development of information technologies makes it possible to administer many processes in the field of public finance faster and more efficiently, including control over the accumulation and expenditure of funds. The academic paper defines the modern architecture of information systems used in the field of public finance; their general advantages are analyzed, such as: efficiency (speed), data compatibility, cost-effectiveness, convenience, transparency, consistency, reliability, and elimination of duplication. The architecture of information systems and technologies in the field of public finance in the EU and Ukraine is considered. The purpose of the academic paper is to define the structure of applying information technologies to modernize public and municipal financial management. The bibliographical research, both descriptive and analytical, was the main research method. The conclusion has been made in the present scientific work that there is a need for further digitalization of the above-mentioned sphere in Ukraine. In particular, it is proposed to develop the concept of e-government by fully digitalizing society, ensuring transparency and openness, reporting to citizens for public funds, and implementing feedback from them. At the same time, it is necessary to continue involving citizens in public finance management through feedback, voting and platform solutions. The development of national public finance management systems based on adopting the EU standards through applying information technologies represents a potential area for further studies."