E-commerce Process Research Articles

Cultural Dimensions of Behaviors Towards E-Commerce in a Developing Country Context

Customers prefer to shop online for various reasons such as saving time, better prices, convenience, selection, and availability of products and services. The accessibility and the ubiquitous nature of the Internet facilitate business beyond brick and mortar. The web-based businesses are required to understand the consumers’ expectations, attitudes, and behavior across the globe and take into consideration of cultural effects. Saudi Arabia has become a highly potential lucrative market for web-based companies. However, the growing number of Saudi Internet users has not become leading online shoppers. It is important for web based companies to identify the barriers that are causing Saudi users to stay away from online shopping mainstream. This led to understanding Saudi culture, expectations, behavior, and decision-making process to promote e-commerce. The purpose of this study is to investigate the effects of Saudi Arabian culture on the diffusion process of e-commerce. The study addresses the cultural differences, risk perceptions, and attitude by investigating Saudi people about shopping online. An empirical study was conducted to collect the data from Saudi users.

Brands as substitutes for the need for touch in online shopping

This article addresses the potential of reputable brands to overcome the lack of tangibility that characterizes the process of e-commerce through an experiment-based analysis. In a sequential argument, the authors propose that (1) the brand becomes more important in online than in offline channels, as a consequence of the intangibility or lack of physical contact in online purchasing processes; (2) the limitations associated with the need for touch and the lack of access to the physical product during the buying process does not have equal importance across all product categories and (3) the role of the brand in online channels thus is more relevant if the product category is associated with a higher need for touch. The study based on the experimental design reveals that leading brands enjoy an advanta in consumers' quality assessments, regardless of the objective attributes that characterize the products. This advantage may be greater in online channels, though only for product categories for which the lack of physical contact with the product during the purchase process is an important limitation. In such cases, brand associations can compensate for intangibility during purchase.

Legal aspects of accessibility and usability of online public services in Quebec and Canada

This article discusses the legal requirements which must be taken into account in providing public online services to individuals with a low level of literacy. It will focus on two aspects: the accessibility and usability of these services. The authors propose a twofold theoretical analysis based on two issues raised by government objectives for improving G2C relations. The first one relates to the accessibility of online public services. This concept is not totally unknown in law, particularly regarding the rights of people with physical or cognitive functional disabilities or limitations. It is nonetheless greatly enriched by the peculiarities of the electronic context, as its scope includes circumstantial constraints, among others, imposed by the software or hardware environment. The authors demonstrate that the legal provisions and the standards promoted to frame the deployment of the immaterial relationship with citizens reflect this expanded vision of accessibility. As a result, by choosing a communication tool that implies minimum reading and comprehension skills, the implementation of these provisions and standards should plainly reflect this vision of accessibility by taking factors such as literacy levels into consideration. Secondly, as usability is a corollary to accessibility, the authors suggest that the strategies supporting the penetration of online public services consider the strong appeals from the private sector and, arguably, feedback from individuals themselves with regard to identification and authentication, which are a prerequisite for the use of these services. Consent to the collection, use or disclosure of personal information is another requirement. Beyond mere compliance with legal obligations, one should consider the conclusions and recommendations of the latest Five-Year Report of the Commission d'acces a l'information du Quebec (Quebec access to information commission, hereinafter the "Access Commission") that introduced the use of pictograms, among other proposals, as an avenue to promote the usability of online public services. In this context, designing the process or formalities for disclosure and consent could take into account the situation of people with low literacy levels and, consequently, be accessible to a significant fringe of the population, in addition to being a model for companies as part of their e-commerce process.

Critical success criteria for B2B E-commerce systems in Chinese medical supply chain

The paper presents an exploratory investigation to determine and prioritise the critical success criteria, which can measure and guide the successful application and performance improvement of business to business e-commerce system (BBECS) in a medical supply chain's selling and buying functions, in the context of global business expansion. The research reveals that the buying and the selling functions have different prioritisations on the majority of the determined critical success measuring criteria. These criteria are categorised into three Critical Success Measuring Criteria Groups, for the selling and the buying functions, respectively, guiding medical supply chain members in harnessing the full advantage of a BBECS. For the selling function, the top critical success measuring criteria are as follows: integrating information searching/transmission and application processes, ensuring the reliability and timeliness of technical support, ensuring recognition and acceptance of e-commerce processes, displaying the organisation's business focus and product/service provisions online, securing a large scale/amount of business transactions, adjusting production outputs and inventory levels and having more registered users than competitors do. The top critical success measuring criteria for the buying function are as follows: securing the establishment of business relationships between businesses, displaying the measures ensuring mutual trust and cooperation online, ensuring employees' recognition of the benefit of e-commerce in increasing revenue, ensuring the contribution to the development and realisation of corporate strategy, achieving cost reduction for the organisation, making the purchase of famous brand products available/doable, securing a large scale/amount of business transactions, and ensuring the attainability of products/services at a lower price.

Improvisational Capabilities in e-Commerce Adoption: A Multiyear Comparison

Electronic commerce is changing the way firms conduct business. Since the market of electronic commerce has grown exponentially but changes constantly, firms have no choice but to act when faced with uncertainty. This study applies the organizational information processing theory to investigate if the fit between the firms’ outside environment and inside ability enhance business performance, which is electronic commerce processing needs and electronic commerce processing capability. More precisely, the mediation effects of improvisational capabilities were examined, for the fit concept, on performance. A three-year data sample from a survey completed by the chief information officer or a senior information systems manager from the largest 5,000 corporations in Taiwan is analyzed. The results indicate that e-commerce processing needs positively affect improvisational capabilities, which then spurs internal processes performance, encourages learning and growth, elevates customer satisfaction, and increases financial performance.

Big data based system model of electronic commerce

The purpose of the paper is to systematically analyze the capabilities of big data technology to solve important problems in electronic commerce. The role of big data as one of the central priorities in modern information technologies for online sellers and buyers is underlined. Big data methods to improve the basic functional areas of e-commerce: marketing, payments, supply chain, and management are described. A new model for automation of key business processes in e-commerce through new technology is presented. The model is verified using practical examples of e-commerce activities. The process of e-commerce modernization requires additional infrastructure, new methods and modern software for better data organizing, customer personalization and improved decision making.

A personality based adaptive approach for information systems

In every context where the objective is matching needs of the users with fitting answers, the high-level performance becomes a requirement able to allow systems being useful and effective. The personalization may affect different moments of computer–humans interaction routing the users to the best answers to their needs. The most part of this complex elaboration is strictly related with the needs themselves and the residual is independent from it. It is what we may face by getting personality traits of the users.In this paper, we describe an approach that is able to get the personality of the users by inferring it from the social activities they do in order to drive them to the interactive processes they should prefer. This may happens in a wide set of situations, when they are deepened in a collaborative learning experience, in an information retrieval problem, in an e-commerce process or in a general searching activity.We defined a complete model to realize an adaptive system that may interoperate with information systems and that is able to instantiate for all the users the processes and the interfaces able to give them the best feeling and to the system the highest possible performance.

Dampak Peningkatan Kepuasan Pelanggan dalam Proses Bisnis E-Commerce pada Perusahaan Amazon.Com

The Purpose of writing is to describe the impact of increased customer satisfaction in the business process of e-commerce at Amazon.com and analyzed e-commerce strategies used in the company.The Benefits are to get an overview of the strategies in the Amazon.com for improving customer satisfaction and the impact of increased satisfaction. The method of writing is conducting reviews of existing sources to gain an overview strategy and business processes e-commerce at Amazon.com. The paper results are gaining knowledge of thenumber of visitors and Sales that accurred at Amazon.com. The Conclusions is about the impact of increasing customer Satisfaction in the business process e-commerce in the Amazone.com.

The Establishment of Enterprise Information Systems Based on Computer Network

Enterprise information system is based on the condition of the computer network technology information platform. It has an important value for enterprises to enhance its brand influence, enhance customer management, promote the development of e-commerce processes, promote enterprise management level, adapt to the current situation of information and other aspects of economic development. There are some problems in the current enterprise information system construction. The current information system should make scientific plan, expand information systems development space, play a catalytic role in the government promote, emphasis on information security, strengthen of human resources and team building starting implementation of enterprise information systems building strategy.

Privacy Protection in E-commerce: Identity-based Anonymous Privacy Agent

An identity-based anonymous agent privacy protection scheme is proposed to deal with the problems of privacy information disclosure. In this paper, some analysis about the status quo of the privacy protection research in China and some partitioning of privacy data in ecommerce are given. We further illuminate the whole process of privacy protection by an ecommerce privacy protection scheme based on the identity of the anonymous agent. At last, the simulation results are analyzed. Experimental results show that the novel scheme can ensure the anonymous reliability, integrity and efficiency to realize privacy protection in ecommerce process.

Modeling and Validating E-Commerce Business Process Based on Petri Nets

E-commerce and online shopping with a third-party payment platform have rapidly developed recently, and encountered many fault tolerance and security problems concerned by users. The causes of these problems include malicious behavior and imperfect business processes. The latter lead to the emergence of security vulnerabilities and loss of user funds which become more and more serious these years. We focus on the business process of e-commerce, and propose a formal model for constructing an e-commerce business process called an E-commerce Business Process Net. It integrates both data and control flows based on Petri nets. Rationality and transaction consistency are defined and validated to guarantee the transaction properties of an e-commerce business process. This paper offers a complete methodology for modeling and validating an e-commerce system with a third-party payment platform from the view point of a business process. Its use enables a designer to identify errors early in the design process and correct them before the deployment phase. In order to demonstrate the applicability and feasibility of the methodology, we have modeled and validated a real-world e-commerce business process and discovered the problems that cause the violation of transaction properties.

온라인 쇼핑에서 개인적 특성차이가 고객 만족도와 구매 의도에 미치는 영향: 정보보안 우려감의 역할을 중심으로

정보기술의 발달로 방대한 고객정보를 확보할 수 있게 되었지만, 이와 더불어 고객정보를 수집하고 활용함에 있어 다양한 정보보안의 문제가 발생되고 있다. 이에 본 연구는 정보보안 우려감의 개념을 기반으로 소비자 정보보안 우려감과 소비자의 개인적 특성(자기효능감, 디지털활용능력, 소비자소외감), 그리고 고객만족도 및 구매의도 간 상관관계를 검증하고자 한다. 학술적으로 본 연구는 정보보안 우려감의 개념과 측정방식을 규명하여 실증모형 검증으로 확장하였다는 의의가 있으며, 실무적으로 이러한 정보보안우려감의 개념을 기반으로 온라인 쇼핑몰 공급자들은 고객의 정보보안우려감을 완화할 수 있는 방법을 개발할 수 있을 것으로 본다. Sophisticated business intelligent software and personalized web services help collecting and mining huge amounts of personal information. This increase in digitalized personal information and advances in Internet technologies poses new challenges to consumers' information privacy. Based on the identified concept of information privacy concerns (IPC), this study additionally explores the interrelationships among consumers' individual characteristics(self-efficacy, digital literacy, customer alienation), customer satisfaction and intention to buy in e-commerce process. Academically, this study extends IPC to an empirical research model by identifying the conceptualization and organization of IPC. Moreover, practically, e-commerce providers can develop how to relieve IPC of online consumers.

Application of Ontology Technology in Agricultural E-Commerce

To solve the problems of semantic heterogeneity in agricultural e-commerce, improve standardization of agricultural products in agricultural e-commerce, the agricultural e-commerce is investigated from the perspective of ontology. The paper firstly introduces the concept and theory of ontology, analyzes agricultural products activities during the process of e-commerce, and evaluates the application of ontology technology in agricultural e-commerce, then develops the e-commerce standards for the agricultural products, and builds the ontology knowledge base of agricultural e-commerce, implementing the standardization of agricultural knowledge in agricultural e-commerce. The simulation results indicate that the application of ontology in the agricultural e-commerce solves the problems of traditional agricultural e-commerce, and provides sharing platform for the agricultural knowledge, contributing to the development of agricultural e-commerce.

Use of the Internet and SME Characteristics to Expand Scale and Geographic Scope of Sales

The potential of the Internet to both geographically expand customer bases and provide a source of sales growth has led to a rapid embracement of the Internet by a majority of small businesses in the United Kingdom. However, many studies suggest that much of this adoption takes the form of simple Web sites representing little more than an electronic brochure. Although theories and models have been proposed suggesting adoption and development of e-commerce takes a staged process, with firms moving to more complex e-commerce processes after first mastering simpler forms of Web site, studies have found mixed evidence with regard to this. This paper investigates the level of Small and Medium Enterprise (SME) Web site adoption and functionality and how this relates to growth aspirations, specifically the geographical expansion of customer bases. One potential explanation for this slow uptake of true e-commerce is a lack of employees with basic and advanced IT skills. The possibility that Information Technology (IT) skills shortages could explain the gap between the Internet’s potential and the extent of involvement by a vast majority of UK SMEs is explored. Discussion within the paper is complemented with analysis of data from a large survey of SMEs.

A Novel E-Commerce Negotiation Optimization Model Based on Improved Genetic Algorithm

Electronic commerce has rapidly become a major player in the business market .This paper proposes a new electronic commerce negotiation optimization model based on improved genetic algorithm which depends on not only price, but also other factors of commodity. The proposed model illustrates the relationship between the business components required to support the e-commerce processes with the value creation factor and the controlling complexity. The experiment results show that the proposed algorithm can gain the optimal negotiation result more efficiently than other three kinds of negotiation algorithms in competitive bilateral multi-issue negotiation.

Comparative Study of Performance in Cryptography Algorithms (Blowfish and Skipjack)

Problem statement: The main goal guiding the design of any encryption algorithm needs to be secured against unauthorized attacks. For all ap plied applications, performance and the cost of implementations are also important concerns. A data encryption algorithm would not be of much use if it is secure enough but slow in performance because it is a common repetition to embed encryption algorithms in other applications such as e-commerce , banking and online transaction processing applications. Inserting of encryption algorithms in other applications also prevents a hardware implementation and is thus a major cause of tainted overall performance of the system. Approach: In this study, the performance of the two of the popul ar secret key encryption algorithms (Blowfish and Skipjack) was compared. Results: Blowfish and Skipjack, had been implemented and their performance was compared by encrypting input files of varying contents and sizes. The algorithms had been implemented in a uniform language C#, using their standard specifications to allow a fair comparison of execution speeds. Conclusion: The performance results have been summarized and a conclusion has been presented. Based on the experiments, we can conclude that the Blowfish is the best performing algorithm for implementation.

ASME Evaluation on Grid Mobile E-Commerce Process

With the development of E-commerce, more scholars have paid attention to research on Mobile E-commerce and mostly focus on the optimization and evaluation of existing process. This paper researches the evaluation of Mobile E-commerce process with a method called ASME. Based on combing and analyzing current mobile business process and utilizing the grid management theory, mobile business process based on grid are constructed. Firstly, the existing process, namely Non-grid Mobile E-commerce, and the Grid Mobile E-commerce process are ordered. Secondly, the evaluation system with ASME is formed. Thirdly, the benefits of the Grid Mobile E-commerce process are presented. This paper provides a new way to evaluate Mobile E-commerce.

Role of e-commerce in supply chain management to minimize costs

One of the special characteristics of recent decades is focusing supply chains on competitive advantage by most agencies. On the other hand, recent advances in informational technologies (IT) are the other factors of changing business circumstance seriously. In order to find a better competitive advantage and survive in the market with daily increasing changes, all organizations are in need of a dynamic network based upon cooperation in supply chain management. The aim of this research is to present a detailed consideration about research literature and e-commerce process as well to describe supply chain and all its necessities and requirements in today’s competitive world. Furthermore, it points out the nature and advantages of competition, and its necessity for economic growth in an economy. It also explains how possible it is to find competitive advantage by the use of electronic supply chain as a basic and fundamental factor in fixed and maintenance of next step and make better situation than other competitors in market and industry. Our major focus in this paper is the required attention to customer and customer tendency in a way that customers become the center of focus and attention of programmers and decision makers. Finally there are different proposals for betterment of functions in the field of competitive advantage through electronic supply chain as well. Key words: Supply chain management, competitive advantage, information technology, electronic supply chain, e-commerce.

MEMANFAATKAN SISTEM OPERASI LINUX UNTUK KEAMANAN DATA PADA E-COMMERCE

E-commerce is one of the major networks to do the transaction, where security is an issue that must be considered vital to the security of customer data and transactions. To realize the process of e-commerce, let prepared operating system (OS) that are reliable to secure the transaction path and also Dynamic Database back end that provides a product catalog that will be sold online. For technology, we can adopt open source technologies that are all available on linux. On linux it's too bundles Apache web server that integrates with SSL technology (Secure Socket Layer) server and email facilities (able to use sendmail, small or qmaill) and also has the availability of MySQL Database. For the front end we can use Perl, C and PHP which has been used about 1,000,000 Website / sereer in the world. SSL technology (Secure Socket Layer) encryption method, wherein the method is a mathematical method to randomize the information submitted. SSL also supports the identification of even complex digital systems. Keywords: SSL (Secure Socket Layer), E-commerce, Linux, Firewall, Web server

Applying information technology in developing business models of export

Web information systems are in extensive use. Neologies accurately distinguish the different types of business transactions on the internet. E-commerce (EC) is a prevalent term in which e-systems are applied to facilitate commerce activities. The EC is the exchange transactions systems which take place over the internet using digital technology. This encompasses all activities supporting market transactions. Hence, it is essential to facilitate the process of EC for customising the business models. Here, we focus on analysing and optimising the business models of export. Our proposed system is composed of marketing, business models and web optimisation. Finally, a mathematical model is proposed for optimising business transactions through web. The validity of the model is illustrated through a numerical example.