Dubai International Airport Research Articles

Enhancing immigration services at DXB: A passenger satisfaction survey

This paper describes the main steps involved in the development and implementation of the first phase of a large project aimed at improving immigration services at Dubai International Airport (DXB). This endeavour consisted of a survey study based on responses collected from 11,091 passengers using DXB’s terminals during summer 2012. The project is led by the American University in Dubai’s Center for Executive Programs and Professional Services (CEPPS) on behalf of the General Directorate of Residency and Foreigners’ Affairs–Dubai. This paper highlights the key quantitative findings as well as some recommendations reported in the aforementioned initial project stage.

The Promise of the Aerotropolis Model in the United Arab Emirates: The Role of Spatial Proximity and Global Connectivity

This article investigates whether the region surrounding Dubai International Airport in the United Arab Emirates (UAE) replicates the theoretical postulations of the aerotropolis model developed by Kasarda. Kasarda has argued achieving an effective aerotropolis requires situating companies close to the airport based on their frequency of use in order to lower transactional costs. Based on self-administered questionnaires distributed to 306 cargo-related businesses, a Spearman rank correlation coefficient of 0.56 (p = 0.000) suggests a positive and moderate association between a firm's travel time to Dubai airport and the frequency of its use of airport facilities. About 76 % of businesses surveyed were located within <30 minutes’ drive of Dubai Airport and reported shipping either daily or weekly through the airport. Such clusters of airport-oriented activities around the airport provide further insight into the detailed spatial organization of the aerotropolis urban form. Findings suggest that two differ...

Measuring customer service: A case study of Dubai International Airport

This paper presents a model to assess the customer service of an airport and suggests opportunities for service improvement. The model is validated through a case study of Dubai International Airport. Semi-structured interviews were used to elicit relevant information. The assessment model was developed drawing on a thorough review of the literature. The model combines the features of three models, including the boomerang model, inter-cultural model and pleasure model, and satisfies five criteria, namely, customer satisfaction, customer loyalty, cultural diversity, highly mobile population and competition with other airports in the Middle East. The model was developed for assessing customer service at airports in the United Arab Emirates, but could easily be adapted for airports elsewhere.

Business Excellence in the UAE : A Case Study of Dubai International Airport

Business Excellence in the UAE : A Case Study of Dubai International Airport

Relationship between civil aircraft noise and community annoyance near Dubai International Airport

According to Airport Council International (ACI) traffic statistics for 2002, Dubai International Airport is the second fastest growing airport in the world. In 2007, it catered to more than 36 million passengers, with approximately 1,000 daily flight events, including takeoffs and landings. In this paper, we report the first assessment of community annoyance caused by civil aircraft noise exposure at nine sites around Dubai International Airport (United Arab Emirates). Our aim is to assess the relationship between aircraft noise levels and annoyance responses in Dubai. To accomplish our goal, we have adapted the WECPNL and Ldn as the aircraft noise indices in Dubai, and the percentage of highly annoyed responses (%HA) has been used to assess the dose–response relationship of aircraft noise. %HA was obtained using social surveys that were carried out at nine sites within close proximity of the airport utilizing the ISO/TS 15666-2003 questionnaire. Subjects ranging between 20 and 65 years in age were randomly selected. Results show that 41% of the respondents said that they are highly annoyed, a percentage considered high but in agreement with similar studies carried out near major airports in other countries.

Dubai International Airport expansion A self‐adjusting prestressed tension rod façade system with parametric design

AbstractDubai International Airport experienced an increase in passenger numbers from 4.3 million in 1990 to some 40 million in 2008, and this figure is expected to rise further. To meet the needs of this influx of travellers and airlines, the government of Dubai launched a major expansion of the airport in 2002, involving the construction of the new terminal 3 plus its concourses 2 and 3 — a total investment of US$ 4.1 billion.The envelope of the double‐curvature concourses, 950 m and 600 m long respectively, is intersected by 142 triangular façades, the “teardrop‐windows”. The prestressed tension rod system has been designed to adjust automatically to the different geometries of the individual façades with up to 475 m2 of surface area. Besides the filigree appearance, easy and reliable installation and pretensioning are the major advantages of the system. The structure of the teardrop‐windows consists of two orthogonally arranged tension rods with opposing curvature. The tension rod system is connected to a perimeter edge beam and is therefore self‐retaining, similar to the well‐known “tennis racket” system. Thus, no reaction forces caused by pretensioning are transferred into the primary steel construction.

Autonomous cleaning system for Dubai International Airport

This paper outlines the development of a robotic system designed to clean the outer surface of elliptic tapered structures such as Dubai airport concourse. The designed system consists of two identical cleaning satellites connected to a main unit and provides cleaning coverage up to 83° tilt from the horizontal surface of the concourse. The controller design, sensors, localization, and employed communication techniques are presented in this paper along with the final results of the implemented prototype. The system features redundant locomotion to ensure safe and reliable operation while maintaining autonomy and flexibility.

Dubai: Law No. 2 of 1996 Establishing The Free Trade Zone in Dubai International Airport

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Contracts

Houchin ground power units have been ordered by Egyptair and D.N.A.T.A., the sole ground handling agent at Dubai International Airport.

Airport Installations

The navigational lighting system for the new Dubai international airport ensures control of correct aircraft angle descent on to the 12,000 ft runway by means of the Thorn Visual Approach Slope Indicator (VASI) system, situated at pre‐determined intervals along both perimeters of the runway.