Living with a severe and permanent hearing loss has affected every corner of my life, including my working life. You can’t make out the name of the client on the phone. The boss yells out instructions as he’s walking away. There are 15 people sitting around the boardroom table and you can’t follow the conversation. PA announcements are unintelligible. The office is a mass of cubicles, poor sightlines and constant noise, creating a roar in your hearing aids. This is the often-nightmare world of working with a sensory disability. Yet, this scenario is easily transformed from nightmare to dream world thanks to the explosion in communication technology and new accessibility laws that have improved workplace access and eliminated barriers for hard of hearing people. Diagnosed at age two, my congenital hearing loss is now severe-to-profound which means that without my hearing aids I hear only slamming doors and explosions – if they’re close enough. I didn’t have a hearing aid until I was 20, courtesy of the prevailing hearing health wisdom of the time, but as my hearing loss was relatively mild as a child, my speech developed well, assisted by drama lessons in my early teens. My parents taught me to let people know that I needed them to speak up or face me. If I didn’t self-identify, mymother would do it for me, “You need to face Gael when you speak to her.” I hated that, and to this day I prefer to disclose my own needs. My family had a collective sense of humour about my hearing loss, although they foundmy “mis-hears” much funnier than I did. But this positive family attitude instilled the knowledge that my hearing loss was simply a part of me, not the sum total. Apart from my family’s support, I grew up without the resources considered mandatory for hard of hearing children today. There was no aural rehabilitation, hearing resource teachers, or role models. Accommodation meant sitting at the front of the class (the very front – for over 10 years I looked up the noses of every elementary and high school teacher). Without professional guidance, I developed my own communication strategies, often without realizing it. I became an expert speechreader, although this is an imperfect tool because less than 50% of speech movements are visible on the lips. Because I depended so much on visual cues, I’m sure that my speechreading improved immensely when I got glasses in Grade 6.