Spiral tube heat exchangers are widely applied in daily industrial production. In order to improve the comprehensive heat transfer performance of the spiral heat exchanger to meet industrial production and policy demands, improvements to spiral heat exchangers are necessary. In this study, a new type of oval-pit spiral tube is proposed. Ansys Fluent software was used to develop the numerical models and simulate the heat exchange conditions in smooth spiral tube and oval-pit spiral tube. The development and evolution of secondary flow and heat transfer characteristics in spiral tube were analyzed by theoretical analysis, and the heat transfer mechanism was explored. The dimensionless temperature parameter Θ and dimensionless acceleration number Ω were defined to explore the influence of secondary flow on heat transfer characteristics, which provided a new approach for improving spiral heat exchangers. The results show that the secondary flow in the smooth spiral tube has a symmetric double-vortex structure, and it has an asymmetric double-vortex structure in the oval-pit spiral tube. Compared with smooth spiral tube, the local dimensionless temperature parameter Θ in oval-pit spiral tube fluctuates more sharply, the heat transfer non-uniformity is greater, and the local Nu number is higher. Additionally, the fluid in the oval-pit tube is fully developed at the smaller axial angle, and the flow and heat transfer stability are better. In the working range of inlet Reynolds number of 1000∼5000, compared with smooth spiral tube, the heat transfer coefficient of oval-pit spiral tube increases by 11.58∼44.73 %, the pressure drop increases by 33.56∼119.27 %, and the comprehensive heat transfer performance increases by 1.23∼14.65 %.