Domestic Airline Services Research Articles

항공서비스 산업 종사자의 직무 스트레스와 직무 불안정성, 우울감 간의 영향 관계

Changes in airport and airline employment patterns were caused by the development of airline transportation and competition in the airline service industry. In an unstable employment environment, such as outsourcing and non-regular jobs, the concept of job stress, job instability, and depression must be important issues for workers who perform a high level of emotional labor. The purpose of this study was to examine the relationship between job stress, job instability, and depression among workers in the airline service industry who had direct contact with customers, as well as the effect of positive psychological capital as a moderating variable for prevention and treatment. An online survey of workers in the domestic airline service industry was conducted for this purpose, and 222 valid samples were obtained. Factor analysis and regression analysis were used to investigate the relationship between job stress, job instability, depression, and positive psychological capital. The study's findings are as follows. For starters, there was a statistically significant link between job stress, job insecurity, and depression. Job stress had an effect on both job insecurity and depression. Second, job insecurity had a negative impact on depression. Third, as a moderating variable, positive psychological capital was found to have an effect on job stress, job instability, and depression. This study discovered that job stress had an impact on job instability and depression among airline workers. The outcome can be used to detect job stress and improve employee mental health. Employees in the airline service industry may experience job stress, job insecurity, and depression, which can have a negative impact on corporate performance. As a result, in order to reduce workers' negative psychological status, airlines must apply the concept of positive psychological capital to manpower management.

Service Quality of domestic airlines in the face of COVID-19 in Nepal

The coronavirus pandemic has turned the aviation industry on its head, transforming the passenger experience drastically. The airlines have faced significant challenges due to both the Covid-19 pandemic, the sequence of lockdowns and the provisions of safety and security legislation. There is more concern about the growing feeling that passengers are aware of the level of service. Airlines not only need to focus on service quality in today's highly competitive air transport environment, but also need to focus more on safety and security issues, especially at the time of the Covid-19 pandemic. The research related to these dimensional studies becomes more important in the COVID-19 scenario. Therefore, the objective of this study was to examine the impact of service quality dimensions on the overall quality of service of domestic airlines in Nepal in the midst of the Covid-19 pandemic. A quantitative methodology with a descriptive and explanatory research design was adopted in the study. A sample of 200 passengers recently travelling after the lockdown and reopening of the domestic airline service has been contacted. Out of which 160 responded to the questionnaire. In the sense of COVID-19 post lockdown operations, the service quality of domestic airlines is affected by various factors. All the likely factors that influence the quality of airlines need to be considered by airlines. Reliability, assurance, tangibility, empathy, and responsiveness are the variables. All these aspects play an important role in providing passengers with a reliable service. The dimensions of reliability, tangibility and responsiveness need to concentrate more on having the standard of service as desired in the sense of COVID-19 by domestic airlines in Nepal. It means that during COVID-19 and similar situations, tangibility must concentrate on the highest level of operation.

Between external forces and internal factors: The geography of domestic airline services in South Africa

This paper investigates the changes and current patterns of domestic passenger airline networks in South Africa, considering routes operated and volumes of seats supplied by carriers. This market was liberalised in 1991 and the new market-oriented policy was not challenged by the post-apartheid regime. Flag-carrier South African Airways (SAA) has lost its virtual monopoly, and thus significant volumes and market share, although its decrease is smaller if one considers its regional affiliates and subsidiary. Conversely, low-cost airlines have literally boomed, while British Airways has penetrated the market through a franchise agreement with Comair. Route networks by airline show various patterns. The low-cost carriers tend to concentrate on South Africa's Golden Triangle, while SAA regional affiliates mostly serve thin routes without competitors. Furthermore, the rise of low-cost airlines has led to the utilisation of a secondary airport in Johannesburg, the only African city with a multiple-airport system. Finally, our results are interpreted in light of South Africa's geography, intermodal options and social-political issues.

Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at Ubon Ratchathani International Airport

The Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at Ubon Ratchathani International Airport was to study the marketing mix factors, affecting the selection of Domestic Airlines. The 500 samples group were done by using the questionnaire to collect the data. Statistics used to analyze data at a statistically significant level of 0.05. The results found that the respondents mostly are males of 30-40 years old, work in government offices/state enterprises, receiving 15,001-30,000 THB per month and graduated of Bachelor’s degree. The users selecting mostly Thai lion Air Airlines, having the frequency of traveling by plane between 5-10 times/year. Purpose of traveling is business/government work, spending between 1,000-3,000 THB each trip and purchasing the flight tickets via the internet. This research is very useful for further study of marketing mix factors, affecting the selection of domestic airline services at Ubon Ratchathani International Airport by obtaining new information of factors which the data collected from the questionnaires in developing and improving the services, meeting the needs of the passengers, to be able to target the groups of customers correctly.

Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at U-Tapao International Airport (Rayong-Pattaya)

The aims of research of Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at U-Tapao International Airport (Rayong-Pattaya) was to study the marketing mix factors, affecting the selection of Domestic Airlines at U-Tapao International Airport (Rayong-Pattaya). The 400 samples group were done by using the questionnaire to collect the data. Statistics used to analyzed data at the statistical significance level of 0.05. The results found that the respondents mostly are males of 20-40 years old, work in government offices/state enterprises, receiving 15,001-30,000 THB per month and graduated of Bachelor’s degree. The users selecting mostly Air Asia, having the frequency of traveling by plane between 3 - 5 times/year. Purpose of traveling is business/government work, spending between 1,000-2,000 THB each trip and purchasing the flight tickets via the internet. This research is very useful for further study of marketing mix factors, affecting the selection of domestic airline services at U-Tapao International Airport (Rayong-Pattaya). By obtaining new information of factors which the data collected from the questionnaires in developing and improving the services, meeting the needs of the passengers, to be able to target the groups of customers correctly.

The Correlation Between the Quality of Airline Services and the Loyalty of the Users of Thailand Domestic Airlines

This research has the purpose of studying the correlation between the quality of airline services and the loyalty of the users of Thailand domestic airlines. The sample group consisted of users of domestic airline services, by stratified random sampling, using the airlines in stratification. 384 people in the sample group are from the Krejcie and Morgan chart. Tools used are questionnaires. Statistic are by means, pearson’s simple correlation moment product. From the study it is found that 1) The quality levels of Thailand domestic airline services are high 2) The levels of the loyalty of the users of domestic airline services are high and 3) The quality of airline services has an overall correlation with the loyalty of the users of airline services at a high level, with statistic significant at .01 and correlation coefficient at .720.

Perceptions of premium service and superiority: Why do customers pay more for high-value-added domestic airline services in Japan?

This paper clarifies the factors influencing customers' perceptions of premium service and superiority for high-value-added domestic airline services in Japan, and explains how these perceptions impact customer loyalty.To gather data for the analysis of consumers' perceptions, a questionnaire survey of 515 respondents who use high-value-added domestic airline services was conducted. These respondents' data were analyzed using structural equation modeling.The most valuable finding is the distinction between the perceptions of premium service and superiority, both of which strongly influence customer loyalty. This finding has two important implications. First, staff correspondence has a strong influence on customer loyalty – not directly, but through customers' perceptions of premium service and superiority. Second, perceptions of premium service and superiority influence customer loyalty separately. This finding may assist in the development of innovative high-value-added services.

Attribute Perception Mapping Services Domestic Airlines Using Correspondence Analysis

Positioning analysis provides a better understanding of the position based on the perception of passenger flights to service these attributes attached to each airline. This study aims to perform positioning of the domestic airline services based attributes, which characterize the airline based on the perception of consumers. Correspondence Analysis (CA) is used to determine the positioning of the six commercial airlines in Indonesia. The results of correspondence analysis showed that the airline Garuda, Lion Air, Citilink and Air Asia already has its own characteristics inherent in the minds of consumers, while the two other airlines, namely Batik Air and Sriwijaya Air has not had a special identifier. DOI : https://doi.org/10.21632/irjbs.8.1.59-67 Keywords: Positioning, Correspondence Analysis, Full Service Airline (FSA), Low Fare Airline (LFA

A Study on Development of Service Quality Index based on Attractive Quality of the Kano’s Model: An Application to Domestic Airline Service Quality

A Study on Development of Service Quality Index based on Attractive Quality of the Kano’s Model: An Application to Domestic Airline Service Quality

Service quality, corporate image and word-of-mouth in Vietnam domestic airline service

The purpose of this study is to examine the impact of airlines service quality on word-ofmouth through corporate image. Survey data were collected from 298 passengers who have used the domestic airline service at Tan Son Nhat airport. Research results reveal that domestic airline service quality includes four components: convenience, reliability, passenger service, and in-flight service. The SEM analysis result, moreover, shows that there is no significantly direct impact of service quality on WOM, that only exerts an indirectly positive impact of service quality on WOM through the airline image. Finally, the implications for managers and directions for further research are discussed as well.

The Predicament of Domestic Airline Service after the Introduction of Taiwan High-Speed Rail

Abstract The launch of the Taiwan High-speed Rail (HSR) service in 2007 has significantly changed intercity travel in the Taiwan western corridor. The HSR links Taipei with Kaohsiung (Zuoying), a total distance of 345 kilometers (km), via a ninety-minute journey. Notably, this new service has considerably reduced air transportation volumes, bringing about a decline of approximately 70 percent. This study uses statistical data covering the period following the establishment of the high-speed rail to examine its impact on the domestic airline industry. Over relatively short distances, such as 350 km, high-speed rail has various advantages over air travel, including higher frequency and more reliable departures, a central location of departure, and reduced time-consuming security checks, among others. Accordingly, airlines must revise their competitive strategies. This study makes several suggestions, which may be useful for airlines in Taiwan and elsewhere planning to introduce high-speed rail. For example, airlines should consider adopting a low-cost carrier business model as well as focusing on flights to regions not served by high-speed rail. For example, airlines could operate leisure routes linking the populated western seaboard of Taiwan with the east coast and the offshore islands. This approach would facilitate integration between high-speed rail and the airlines. Airlines can incorporate high-speed rail services into their networks as hubs to complement and substitute for short-distance aircraft services.

A relationship study among LMX, empowerment and organizational effect according to perceived organizational support : focusing on domestic airline service

A relationship study among LMX, empowerment and organizational effect according to perceived organizational support : focusing on domestic airline service

Evaluating the customer perceptions on in-flight service quality

In the competitive aviation market as a result of the emergence of charter airlines have had to reconsider their in-flight services approach to service provision. Specifically, the in-flight comfort offered based on the service quality perception. However, in-flight service quality is always vague and hard to express in exact number. Therefore, this study applies fuzzy-grey method based to deal with the vagueness and uncertainty. The objective of this study aims to deal with domestic airline in-flight service quality with uncertainty. The study is a key strategic direction of domestic airlines in Taiwan. In general, these considering criteria are self-structured. The results are as follows, (i) the weights of criteria and alternatives are described in linguistic preferences; (ii) using a grey possibility degree to result the ranking order for all alternatives; (iii) an empirical example of in-flight service quality ranking problem in customer perspective. Key words: Grey theory, triangular fuzzy numbers, in-flight service quality, linguistic preferences.

Swings and roundabouts in Australian tourism

The Australian tourism industry has experienced a dramatic turnaround in the level of both inbound and domestic demand within the past 12 months. After three consecutive years of particularly strong growth, 1989 will register a decline in international visitor arrivals. This will be the first time there has been such a decline since 1983. Similarly, the level of domestic tourism has suffered a sharp reversal in 1988/1989. Both the strong growth and the recent deterioration in Australian tourism are partly attributable to the effects of the Bicentennial and Expo events in 1988. However, more general factors have also been operating and these have been exacerbated by the impact of a major industrial dispute which has seriously disrupted domestic airline services.

Adequacy of Domestic Airline Service: The Community's Role in a Changing Industry

Adequacy of Domestic Airline Service: The Community's Role in a Changing Industry