PurposeThis paper aims to trial a novel method of improving the performance of rail systems. Accordingly, an evaluation of rail system dynamics (SD) using discrete event simulation (DES) will be undertaken. Globally, cities and their transportation systems face ongoing challenges with many of these resulting from complicated rail SD. To evaluate these challenges, this study utilized DES as the basis of the analysis of Melbourne Metro Rail's SD. The transportation SD processes including efficiency and reliability were also developed.Design/methodology/approachUsing DES, this research examines and determines the Melbourne Metro Rail's SD. Although the Melbourne Metro Rail is still in progress, the DES developed in this research examined the system requirements of functionality, performance and integration. As the basis of this examination, the Melbourne Metro Rail's optimization was simulated using the developed DES. As the basis of the experiment, a total of 50 trials were simulated. This included 25 samples for each of efficiency and reliability. The simulation not only scrutinized the SD but also underlined some of its shortfalls.FindingsThis study found that information and communication technology (ICT) was the pinnacle of system application. The DES development highlighted that both efficiency and reliability rates are the essential SD and thus fundamental for Melbourne Metro Rail system functionality. Specifically, the three elements of SD, capacity, continuity and integration are considered critical in improving the system functionality of Melbourne Metro Rail.Research limitations/implicationsThis particular mega rail infrastructure system was carefully analyzed, and subsequently, the DES was developed. However, since the DES is at its inception, the results are relatively limited without inclusive system calibration or validation process. Nonetheless, with some modifications, such as using different KPIs to evaluate additional systems variables and setting appropriate parameters to test the system reliability measures at different intensities, the developed DES can be modified to examine and evaluate other rail systems. However, if a broader system analysis is required, the DES model subsequently needs to be modified to specific system parameters.Practical implicationsThrough evaluation of Melbourne's Metro Rail in the manner described above, this research has shown the developed DES is a useful platform to understand and evaluate system efficiency and reliability. Such an evaluation is considered important when implementing new transport systems, particularly when they are being integrated into existing networks.Social implicationsEfficient rail networks are critical for modern cities and such systems, while inherently complex, aid local economies and societal cohesion through predictable and reliable movement of people. Through improved system functionality and greater efficiencies, plus improved passenger safety, security and comfort, the traveling public will benefit from the enhanced reliability of the transportation network that results from research as that provided in this paper.Originality/valueThis research paper is the first of its kind specifically focusing on the application of DES on the Melbourne Metro Rail System. The developed model aligns with the efficiency optimization framework, which is central to rail systems. The model shows the relationship between increased efficiency and optimizing system reliability. In comparison with more advanced mathematical modeling, the DES presented in this research provides robust, but yet rapid and uncomplicated system enhancements. These findings can better prepare rail professionals to adequately plan and devise appropriate system measures.