Dimensions Of Commitment Research Articles

Enhancing Organizational Commitment Among Academic Librarians: Career Development Indicators as Facilitating Conditions

Librarians’ commitment is crucial for the success of any library. However, this subject has become a concern to library management as it dominates recent library literature. Hence, this study examined the effects of career development indicators on the organizational commitment of librarians in university libraries in Southern Nigeria. Survey research design was used for the study. The population comprised 556 professional librarians from university libraries in Southern Nigeria. The total enumeration sampling technique was used and the questionnaire method was employed for data collection. A returned rate of 94.2% (n = 524) was obtained. Data analysis was done using multiple regression analyses. Findings revealed that career development indicators had both significance and insignificance influence on the dimensions of organizational commitment of librarians in Southern Nigeria. Consequently, the study concluded that investing in career development indicators like mentoring and training will help to boost the organizational commitment of librarians, ultimately leading to increased productivity.

Investigating the Effect of Institution Reputation on Student Loyalty’s Dimensions in the Framework of Relationship Marketing in Higher Education

The intensifying competition among higher education institutions has prompted the adoption of relationship marketing as a strategy to attract and retain students. In this approach, students are viewed as customers, and their satisfaction and loyalty are key factors in a university’s success and profitability. Therefore, creating value for students is essential in this competitive environment. Relationship marketing emphasizes building long-term relationships and interactions with students through effective communication. To identify the essential factors of creating value for students and their loyalty, a questionnaire was distributed among 230 students of Kharazmi and Shahid Beheshti Universities. Further, the antecedents of loyalty were estimated further by using structural equation modeling and AMOS software. This study offers a novel approach by examining two dimensions of student loyalty-recommended and patronage-to provide a more comprehensive understanding of loyalty toward higher education institutions. According to hypotheses, results indicate that the students’ perception of the reputation of the higher education institution has a positive and meaningful relationship with dimensions of loyalty, and students’ perception of the reputation were only affected by the facility variable, and there is no significant relationship with service quality and social activities. The findings provide insights into effective relationship-marketing strategies that higher education institutions can adopt to enhance their reputation and foster greater student loyalty, encouraging both dimensions of loyalty. Universities can promote positive perceptions of institutional reputation and cultivate loyal attitudinal and behavioral tendencies among students by following this approach.

Service Reputation and Customer Loyalty in Ocean Freight Forwarders: An Exporters’ Perspective in Mindanao Regions

Customer loyalty is a vital component for businesses to achieve success and growth and that gaining customer loyalty can be sustainable by building a positive reputation. This study investigated the influence of customer satisfaction and trust as dimensions of the reputation of Ocean Freight Forwarders on customer loyalty. Data were collected from 180 exporting companies in Mindanao and a survey questionnaire was administered. A descriptive correlational design was employed, and the results showed positive and statistically significant relationship between customer loyalty, satisfaction, and trust. The findings revealed that exporters perceive ocean freight forwarders' reputation as highly satisfactory in terms of technical and functional qualities, and they have a very high level of trust in forwarders' benevolence and credibility. The results also showed strong loyalty in all dimensions of customer loyalty. Thus, the practical implications of this study are clear: prioritizing customer satisfaction and maintaining trust by the forwarders are essential for establishing a strong reputation. Therefore, ocean freight forwarders should consider these findings and continuously evaluate and improve their trust image and customer satisfaction strategies to enhance customer loyalty and maintain a competitive position in the dynamic export industry.

A STUDY OF THE IMPACT OF EMPLOYEE LOYALTY ON ORGANIZATIONAL PERFORMANCE BASED ON IMPROVING ORGANIZATIONAL COMMITMENT

This study explores the intrinsic mechanism by which organizational commitment affects organizational performance. The study introduces employee loyalty as a mediating variable, perceives organizational support as a moderating variable, and constructs a moderated mediating effect model based on these variables. We conducted an empirical test with hierarchical regression and other methods, utilizing survey data from 335 employees in Chinese companies. The results revealed that: 1) all three dimensions of organizational commitment positively influence employee loyalty, with affective commitment having the strongest effect; 2) employee loyalty partially mediates the relationship between various dimensions of organizational commitment and organizational performance; 3) the relationship between various dimensions of organizational commitment and organizational performance; 4) the sense of organizational support positively moderates the relationship between organizational commitment and employee loyalty; and 5) employee loyalty typifies organizational performance improvement by enhancing employee performance and work engagement. This study expands research on the relationship between organizational commitment, employee loyalty, and organizational performance. Additionally, it enriches the relevant theoretical connotation and provides useful enlightenment for enterprises to enhance employee loyalty and improve organizational performance.

Recreation specialization: Resource selection functions as a predictive tool for protected area recreation management

Widespread and ongoing increases in park and protected area (PPA) visitation presents managers with the imminent challenge of preserving ecological conditions while also maintaining accessibility in the open spaces that are fundamental to the health and wellness needs of society. In the field of recreation resource management, recreation specialization, the selective channeling of interests and abilities into a specific recreational activity, has contributed to a more comprehensive understanding of recreation behavior, site preference, management perceptions and conservation support. Contributing to historical understandings of specialization can inform recreation planning on the diversity of uses occurring in urban-proximate PPAs. In this study, survey and GPS data collected in urban and peri-urban parks in the Nature Reserve of Orange County, CA, USA, were used to classify recreationists into three specialization types based on empirically derived dimensions of involvement, commitment and skill. For each survey participant, thirteen spatio-temporal metrics (STM) were calculated. A principle component analysis (PCA) reduced STMs into 3 factors representing expressions of spatial behavior and a one-way analysis of variance indicated unique patterns between specialization types and time spent recreating, elevation gained, speed traveled and stopping behavior. Additionally, GPS point data were analyzed with an analytical approach adopted from the field of wildlife movement ecology; a resource selection function (RSF). The RSF assisted in quantifying spatial distribution patterns specific to each specialization type across activity types at four park locations and demonstrated a landscape-based statistical analysis of probability of use in relation to change in elevation, distance to starting points and park amenities. Committed hikers and mountain bikers largely demonstrated longer trip durations, more elevation gain, less overall stopping, faster overall speeds and farther total distances, while e-bikers in this study demonstrated unintuitive specialization dynamics; casual specialization types travelling farther from starting points and dispersing more across trail systems. Further spatial results revealed spatial behavior to be inherently complex and influenced by numerous confounding factors (i.e. activity type/bike type, starting points, park topography and trail design). This novel spatial examination of recreation specialization according to activity type and park location, is useful in understanding recreation behavior and park use in a spatial context. This ability is helpful in a predictive managerial context when reviewed in correspondence with historical evidence identifying behaviors with increased potential for ecological impact.

Investigating the Professional Commitment and its Correlation with Patient Safety Culture and Patient Identification Errors: Evidence from a Cross-Sectional Study from Nurses' Perspectives

Introduction Nurses' professional commitment is crucial to their qualifications, impacting patient safety. This study aims to explore the relationship between nurses' professional commitment and patient safety culture, specifically focusing on patient identification errors. Methods A cross-sectional study was conducted in 2022 involving 340 nurses working in educational medical hospitals in southern Iran. Data collection instruments included questionnaires on nurses' professional commitment, patient identification errors, and patient safety culture. Descriptive and inferential statistics, such as t-tests, ANOVA, Pearson's correlation coefficient, and multiple linear regression, were performed using SPSS software version 23, with a significance level set at p = 0.05. Results The mean scores for professional commitment, patient safety culture, and errors in patient identification, as perceived by the nurses, were 77.64 ± 14.32 (out of 130), 2.71 ± 0.78 (out of 5), and 16.41 ± 4.58 (out of 32), respectively. There was a statistically significant correlation between professional commitment and errors in patient identification (r = -0.577, p < 0.001) as well as patient safety culture (r = 0.456, p < 0.001). Regression analysis revealed that nursing job satisfaction, understanding of nursing, self-sacrifice for the nursing profession, and engagement with the nursing profession were predictors of patient safety culture and errors in patient identification (p < 0.05). Conclusion Nurses' professional commitment was found to be at a moderate level. Furthermore, the dimensions of professional commitment significantly influenced patient safety culture and errors in patient identification. To enhance nurses' professional commitment, and subsequently improve patient safety culture and reduce identification errors, it is recommended to implement management mechanisms that increase job satisfaction, understanding, engagement, and professional self-sacrifice among nurses.

Product Quality towards Brand Loyalty in the Cosmetic Industry

This descriptive-correlational study aimed to examine the relationship between product quality dimensions and brand loyalty. There were 259 respondents in six cosmetic industries in Davao del Norte who were chosen through stratified sampling. This study used two adapted questionnaires. Mean, Pearson r and standard deviation were used as statistical tools. The study involved analyzing data from respondents who provided ratings on various dimensions of product quality and brand loyalty indicators. The results revealed that product quality dimensions such as environmental friendliness, conformance, aesthetic, perceived quality, performance, reliability, serviceability, and durability were rated very highly by the respondents. However, features received a slightly lower rating compared to other dimensions. In terms of brand loyalty, indicators including variety-seeking, involvement, and resistance to situational factors received high ratings, while perceived brand differences received a comparatively lower rating. The analysis also showed a weak positive correlation (R-value=0.232 & P-value= 0.000) between product quality dimensions and brand loyalty, with a rejection of the null hypothesis, indicating a significant relationship. Overall, these findings suggest the importance of considering both product quality and brand loyalty dimensions in marketing strategies to enhance consumer satisfaction and loyalty.

THE INFLUENCE OF CREATIVE AND INNOVATIVE LOYALTY PROGRAMS’ FEATURES ON CUSTOMERS’ ATTITUDINAL, CONATIVE, AND BEHAVIOURAL LOYALTY

Companies allocate significant resources in loyalty programs with the primary goal of enhancing customer loyalty. However, the effectiveness of these programs is now a subject of academic debate. Scholars highlight concerns such as the creation of spurious loyalty, the need for perceived value, and evolving consumer expectations. To succeed in this changing landscape, companies must embrace creativity and innovation in their loyalty program design. As creativity and innovations in loyalty programs are new and little-studied phenomenon, a comprehensive assessment of potential creative and innovative features in loyalty programs is essential for a deeper understanding of their influence on customer loyalty. The aim of this study was to measure the influence of creative and innovative loyalty programs’ features on customers’ attitudinal, conative, and behavioural loyalty. 203 respondents took part in the research. Ordered logistic regression analysis was used to reach the aim of the study. The research findings indicate that engagement-, gamification-, personalization-, and experience-based loyalty programs have an influence on customer loyalty. All four types of features of creative and innovative loyalty programs influence attitudinal and behaviour loyalty, and three types of features of loyalty programs, i.e., engagement-, gamification-, and experience-based, influence conative loyalty. The study findings underscore the importance of designing new features of loyalty programs that align with specific loyalty dimensions, as they can have differential effects on attitudinal, conative, and behavioural aspects of customer loyalty. Such insights are valuable for companies seeking to enhance customer loyalty through creative and innovative loyalty program design and implementation.

Does Servant Leadership Induce Organizational Commitment Through Job Satisfaction? Evidence from the Telecom Sector

This research aims at explaining if the job satisfaction mediates relationship between servant leadership dimensions and organizational commitment dimensions. A set of three separate questionnaires were developed. Furthermore, respondents were selected using judgmental sampling and 450 sets of instruments were distributed among people working for the telecom sector in three waves, each wave being apart from the other with a time lag of one month. However, not all the respondents filled the set of three instruments, consequently, 397 useable sets were used as the final sample. Upon collecting the data, data were analyzed by employing three separate structural equation models. Results indicate job satisfaction partially mediates servant leadership and organizational commitment dimensions with exception of only two cases; persuasive mapping and normative commitment where mediation is full in nature, and wisdom and continuance commitment where no mediation is found. After analyzing the results, it is recommended that telecom sector must understand the importance of leadership and its importance in enhancing organizational commitment among employees. It is further recommended that future researchers should conduct similar studies in other industries as well.

Exploring Students' Satisfaction and Loyalty in Private Universities, Malaysia

This study aims to examine and analyze the effect of students’ satisfaction and loyalty at private universities in Malaysia. Students’ trust and commitment are perceived to be the positive and significant impact on the students’ satisfaction and loyalty to these private universities. The objective of this research was to identify the nature and significance of the relationship from student satisfaction that leads to student loyalty. The study was to determine the dimensions of student satisfaction and loyalty and assess the extent to which student satisfaction mediates the relationship of student loyalty. ANOVA and Regression Coefficient Analysis were applied to the research hypotheses to ascertain the influence of the student satisfaction dimension on student loyalty. The variables are highly connected to satisfaction and loyalty. Further findings revealed that a statistically significant relationship existed between student satisfaction and student loyalty. A test of the mediated relationship confirmed that the relationship of student loyalty was partially mediated by student satisfaction, an observation that adds to existing literature by uncovering the mediating effect of student satisfaction on the student loyalty at private universities in Malaysia. This will be useful to universities and the government in planning and providing education infrastructure to attract more foreign students to study in Malaysia.

Raising the degree of organizational loyalty and its impact on the quality of employee performance A field study on employees of the Saudi Electricity Company in the southern region

This study examines the importance of organizational loyalty in harnessing human resources in the Saudi Electricity Company. The addition of voluntary religious accountability as a dimension of loyalty is explored, alongside ethical, emotional, and continuance dimensions. Passion, including voluntary religious accountability rooted in Islamic civilization, is found to enhance loyalty and drive improvement. The study employed a descriptive-analytical methodology with a sample of 329 employees, with a nearly equal distribution between those hired by the company (166) and those hired by contractors (163). Results indicate that organizational loyalty significantly improves employee performance (85.3%). Recommendations include reviewing job descriptions to enhance continuance loyalty and decrease turnover.

Perceptions of Organizational Commitment in Nepalese Insurance Companies and Commercial Banks

This study aims to examine the status of organizational commitment (affective commitment, continuancecommitment, and normative commitment) in insurance companies and commercial banks of Nepal. Thisstudy is conducted utilizing a survey methodology with questionnaires serving as the primary tool. Sixinsurance companies and six commercial banks are covered by this study. A total of 360 questionnaires—30in each of the 12 organizations—have been distributed, and 225 (62.5%) of those that have been fullycompleted and returned are used for the study. The data are analyzed by using the latest version of thestatistical package for social science (SPSS). Descriptive statistical tools like mean and standard deviationare used. The one-way analysis of the variance is used for determining the statistical differences between theorganizational commitment dimensions found in two samples (insurance companies and commercialbanks). Based on the results, affective commitment is found at a high level, normative commitment at amoderate level, and continuance at a low level in Nepalese insurance companies and commercial banks.Insurance companies show higher affective and normative commitment than commercial banks. Significantdifferences in judgments of affective and normative commitment between employees of Nepalese insurancecompanies and commercial banks are also revealed by analysis of variance. In fact, firms that have a strongorganizational commitment are better able to keep employees, which put them in a better position to gain theadvantages of a more devoted, engaged, and dependable workforces. Therefore, today's businesses mustdesign workplaces that encourage more moral and emotional commitment among their employees.

Analysing the Hidden Relationship between Long-Distance Transport and Information and Communication Technology Use through a Fuzzy Clustering Eco-Extended Apostle Model

The study analyses the hidden relationship between transport and ICT use for an extensive sample of 26,500 EU citizens. To that aim, a fuzzy clustering Eco-extended apostle model is applied to both latent variables: interurban transport trips and ICT use. The interurban long-distance trip (LDT) latent variable is measured by four different indicators (long- and medium-distance trips for work and leisure in the past twelve months), and the ICT use is based on a ten-item scale that provides information on different transport modes. The fuzzy Eco-extended apostle model is compared with the classical apostle model, translating the satisfaction and loyalty dimensions to our case. The fuzzy clustering model shows that most EU citizens are similar to the representative citizen who moved and used ICT at very low rates (56.5 and 50.4 per cent, respectively). The classical apostle model shows that the quadrants low LDT–high ICT and low LDT–low ICT are more represented by 38.5 and 35.2 per cent, respectively. However, the Eco-extended apostle model reinforces the results of the quadrant of low LDT–low ICT (40.22%) but softens those obtained in the quadrant of low LDT–high ICT (21.01%). Interesting insights of the effects of gender, age, education, and employment status are discussed.

Meanings and implications of love: review of the scholarship of love with a sub-Saharan focus

Love, as an emotion, binds people together in social practices that are contingent on culture, historical processes, and social trends. As such, love is a perfect site to study how people interact and to understand how power, equality, and sustainability play out in human relations. Despite its importance and much attention, love as a concept and form of interaction is not fully understood, especially not across cultures. In our research, mainly in sub-Saharan Africa, we show that alongside other emotions, love matters not only for passion in life or for wellbeing but also for improved resource use, increased gender equality, and, subsequently, higher food security and sovereignty – all signs of sustainability. While love is understood as a universal human phenomenon, definitions and expressions of love vary across time and cultures. Since love drives human interaction in many intertwined ways there is no single best way to define it. Yet, scholars have advanced the theory of love by identifying at least 40 major distinct but interdependent ‘love constructs’ fitting into the four main dimensions of affection, closeness, compassion, and commitment (Karandashev et al. 2022). In parallel to this and based on our review of the scholarship of love in a subset of 45 relevant academic articles from an 80-article systematic literature search of ‘love’ we find four core (and partly overlapping) types of how to speak about love as an expression and experience. These include: 1/ contextual love influenced by culture, space, and time; 2/ romantic and compassionate love; 3/ transactional love; 4/ post-humanist perspectives and ‘harmony love’. Finally, we examine love in relation to power; love-related emotions; and how understandings of love and culture impact gender relations.

Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness

PurposeBuilding on the relationship marketing and stimulus-organism-response (SOR) theory, the purpose of this paper is to study the impact of the integrated store service quality (ISSQ) on the omnichannel customer lifetime value (CLV). The mediating role of customer commitment (affective, normative and continuance) and relationship program receptiveness with the moderating role of customer relationship proneness were relied upon to better understand the omnichannel customer profitability metric (CLV).Design/methodology/approachThe study is descriptive and relies upon the cross-sectional data collected using the self-administered structured questionnaires from 785 omnichannel shoppers. A purposive sampling technique was performed in the study. Structural equation modeling was performed using the SMART-PLS 4.0 software to analyze the data.FindingsThe results indicate that omnichannel customer commitment (affective, normative and continuance) differentially mediates the relationship between ISSQ and relationship program receptiveness, subsequently impacting the omnichannel CLV. The customer relationship proneness significantly and positively moderated the relationships between different dimensions of customer commitment and relationship program receptiveness.Research limitations/implicationsThe study relied upon the cross-sectional data from the Indian population aged above 18 years for testing the proposed model. Further studies could test the model across different populations to generalize the study results.Originality/valueThis study addresses the need to investigate the omnichannel retail store customer profitability and their relationship performance with the store. By testing the customer relationship management model in the omnichannel retail store context, this study is the first to show that ISSQ will impact the customer profitability and relationship performance metric (CLV) through omnichannel customer commitment and relationship program receptiveness. The moderating effect of customer relationship proneness on a few proposed hypotheses was also tested to give managerial recommendations.

Leading the Digital Revolution Examining the Impact of Digital Leadership on Work Performance and Organizational Commitment in the Kawasan Industri Mitra (KIM)

This research aims to examine and analyze the effect of digital leadership on work performance through organizational commitment. The research population is all employees in the Mitra Industrial Area (KIM) Karawang, West Java. A total of 214 samples were taken using random sampling. The digital leadership variable uses two dimensions with three indicators each, the organizational commitment variable uses three dimensions with three indicators each, and the work performance variable uses three indicators. The results obtained show a positive and significant effect of digital era leadership on work performance and a positive and significant effect of organizational commitment on work performance. These results are analyzed together with the dimensions used. The results obtained from leadership in the employee dimension are greater than the innovation focus dimension. The greatest organizational commitment is in the normative commitment dimension.

Dampak Struktur Organisasi terhadap Komitmen Organisasi: Perbandingan Antara Sektor Publik dan Swasta

A good organizational structure will have an impact on employee organizational commitment. This study aims to examine the impact of organizational structure on organizational commitment in public and private sector companies in Banjarmasin. The three main structural dimensions included in this research are formalization, centralization (in the form of a hierarchy of authority and participation), and standardization. 100 questionnaires were distributed to 8 public and private companies in Banjarmasin and a sample of 80 valid questionnaires was obtained. The research results show that all structural dimensions have a relationship with organizational commitment in both sectors, except for authority hierarchy. Among the structural dimensions, formalization shows the greatest correlation with organizational commitment in public companies, while participation has the largest correlation with organizational commitment in private companies. Employee demographics have no impact on dimensions of organizational structure or commitment in either the private or public sectors. In addition, position in the private or public sector does not mediate the relationship between organizational structure and organizational commitment.

A Study of the Effect of Tourist Experience Quality on Loyalty and Revisit Intention in Tourist Destinations

Abstract This paper divides the quality of tourist experience from the two aspects of tourists’ expectation and satisfaction and establishes a multiple regression model to analyze the quality of tourist experience with product involvement and perceived value as variables. The three factors of tourists’ experience quality: product service quality, environmental quality, and perceived value are proposed. Research hypotheses on the three dimensions of tourism destination loyalty and revisit intention are established. Combined with descriptive statistics, the correlation analysis between tourist experience quality and loyalty is carried out. The structural equation model is selected to construct the relationship model, carry out the validation factor analysis of the quality of tourist experience and the loyalty and revisit intention of tourist destinations, carry out the model estimation and adjust the fitness, and validate the structural model path. These tests showed that the dimensions of tourist experience quality, tourist loyalty, and intention to return were convergent and valid (0.924>0.6), and the average variance extracted (AVE) of these dimensions was 0.689>0.5, which was the same as the test standard. All paths can use the structural equation modeling test. That is, the quality of product and service, environmental quality, and perceived value of tourist destinations all affect tourists’ loyalty and willingness to return to tourist destinations.

Enhancing customer loyalty in the airline industry: Critical personal values and switching barriers

The current study aims to explore how customers’ personal values influence customer-perceived switching barriers and drive customer loyalty in the airline industry. Notably, it investigates switching barriers as a moderator between three dimensions of personal values and customer loyalty. Data were collected from passengers at Tan Son Nhat International Airport, Ho Chi Minh City, the busiest airport in Vietnam, using the convenience sampling method. Data analysis was conducted through structural equation modelling. The moderating effects were tested by PROCESS 3.4 macro in SPSS. The analysis shows that different facets of personal values explicate different impacts on switching barriers and customer loyalty. Further, the heterogeneous moderating role of the switching barriers in the relationship between dimensions of personal values and consumer loyalty is highlighted. These results suggest effective strategies for airlines to successfully retain their customer base.

Social Potential of Teachers in the Professional Environment

The article presents the results of a study on the social potential of teachers in a professional environment. Social potential was understood as intangible resources of commitment, trust, norms of reciprocity and networks of personal connections among teachers that enable cooperation and exchange of knowledge. The research concept was based on the theory of social capital, which has been popular for some time in economics and politics, but also in the social sciences. It is clarified that in the education system in the current conditions of formation of a new information society, the role and importance of the teacher’s social potential is increasing. Therefore, the work of a modern teacher takes place in the context of the expectations that society places on him or her. The study distinguished four main variables: participation and cooperation, interpersonal relationships and communication, trust and credibility, reciprocity and loyalty. The results reveal the division of the respondents into two groups. The first of them are teachers who, in their assessments, create a positive image of their own social potential, especially in the case of participation, involvement and cooperation. The second group are teachers who are more skeptical and ambivalent. This is especially visible in the dimensions of reciprocity and loyalty as well as relationships and communication. Teachers do not strive to evaluate their own environment negatively. Perhaps they do not notice or do not want to notice uncomfortable, difficult or conflicting issues. It can therefore be assumed that this is a confirmation of the façade and superficiality of behavior and relationships among teachers, and the desire to maintain a safe status quo.