Dimensions Of Trust Research Articles

Painting the Black Box White: Experimental Findings from Applying XAI to an ECG Reading Setting

The emergence of black-box, subsymbolic, and statistical AI systems has motivated a rapid increase in the interest regarding explainable AI (XAI), which encompasses both inherently explainable techniques, as well as approaches to make black-box AI systems explainable to human decision makers. Rather than always making black boxes transparent, these approaches are at risk of painting the black boxes white, thus failing to provide a level of transparency that would increase the system’s usability and comprehensibility, or even at risk of generating new errors (i.e., white-box paradox). To address these usability-related issues, in this work we focus on the cognitive dimension of users’ perception of explanations and XAI systems. We investigated these perceptions in light of their relationship with users’ characteristics (e.g., expertise) through a questionnaire-based user study involved 44 cardiology residents and specialists in an AI-supported ECG reading task. Our results point to the relevance and correlation of the dimensions of trust, perceived quality of explanations, and tendency to defer the decision process to automation (i.e., technology dominance). This contribution calls for the evaluation of AI-based support systems from a human–AI interaction-oriented perspective, laying the ground for further investigation of XAI and its effects on decision making and user experience.

Dimensions of legitimacy and trust in shaping social acceptance of marine aquaculture: An in-depth case study in Nova Scotia, Canada

A major challenge facing sustainable aquaculture governance are disputes raised by social conflicts, highlighting the need to better understand and incorporate social dimensions into more holistic planning and policy. This study applied an in-depth qualitative approach to investigate key drivers that influence social acceptance of salmon aquaculture, drawing from interviews in coastal communities in Nova Scotia, Canada. From interviews, four main perspectives towards the planning, management, and development of salmon farming emerged, revealing a complex discourse of conflicts and controversy. This study argues that social responses to aquaculture are driven by perceived legitimacy and trust of the sector. Conflicts over the perceived legitimacy of policies and processes emerged, including arguments around what motivates and informs decision-making and how participants are involved in decision-making processes. In addition, conflicting paradigms of knowledge and perceived fairness in engagement processes highlighted the need for transparency, communication, and relationship-building. Controversy over a diversity of perceived environmental and social impacts reflected nuanced perceptions of how aquaculture contributes to individual and community well-being. This study also found perceptions of legitimacy to be deeply intertwined with evaluations of trust in government, industry, and science, which is a key predictor of social responses. Understanding these perceptual factors, separately and with their interdependencies, can provide decision-makers with insights to guide their regulatory, operational, and engagement processes. Ultimately, this work can serve to facilitate a better understanding of the motivators behind public responses to salmon aquaculture which can help bring social considerations into more holistic aquaculture governance.

USER PERCEPTIONS OF THE QUALITY OF THE PEDULILINDUNGI APPLICATION BASED ON THE DIMENSIONS OF ELECTRONIC SERVICE QUALITY (E-SERVICE QUALITY) DURING THE COVID-19 PANDEMIC

The use of a contact tracing application is one of the efforts made to overcome the global COVID-19 pandemic with an increasing number of cases. The contact tracing application used in Indonesia is PeduliLindungi which is one of the requirements for accessing public areas, which was initially applied to the Java-Bali region. However, in its use, there are still challenges that affect the quality of electronic services. This study aims to analyze user perceptions of the service quality of the PeduliLindungi application based on the E-Servqual dimension. The method used is observational with a quantitative approach using a cross-sectional design. The results showed that overall, the user's perception of the quality of the PeduliLindungi application was good with positive ratings on the service quality dimensions of the PeduliLindungi application. The dimensions that have a significant relationship to the user's perception of the quality of the PeduliLindungi (ESQ) application are the dimension of user experience (EXP) and user trust (TRU). The dimension of reliability (REL), responsiveness (RES), ease of use (EOU), privacy (PRI), system availability (SA), application design (WD), and information quality (IQ) do not have a significant relationship to user perceptions of the quality of the PeduliLindungi (ESQ) application. Suggestions that can be given are to improve and improve the system and technical functions and improve security for user data.

Dimensions of social trust and national identity: Addressing a multifaceted relationship

AbstractSocial trust is crucial for the functioning of societies and states as well as for the wellbeing of individuals. In this article, I expand on previous literature and scrutinise the role of definitions of group membership in the form of national belonging as a key predictor of three distinct dimensions of social trust: particularised trust, trust in strangers and identity‐based trust. Drawing on recent data from the European Values Study, I find that stronger ethnic conceptions of nationhood are related to higher identity‐based trust, whereas the reverse holds for trust in strangers. The latter relationship, however, must be qualified regarding majority conceptions at the respective national level. Results for particularised trust, however, point towards a more complex relationship than outlined in the theoretical expectations. Thus, this article contributes to extant literature by presenting a comprehensive argument linking all three dimensions to conceptions of nationhood challenging simplified notions of generalised trust. Further, I go beyond extant studies by combining conceptions of nationhood at the individual level with several country‐level variables to demonstrate the robustness of the results.

Towards a Machine Learning Driven Trust Management Heuristic for the Internet of Vehicles.

The rapid proliferation of the emerging yet promising notion of the Internet-of-Vehicles (IoV) has led to the development of a variety of conventional trust assessment schemes to tackle insider attackers. The primary reliance of these frameworks is on the accumulation of individual trust attributes. While aggregating these influential parameters, weights are often associated with each individual attribute to reflect its impact on the final trust score. It is of paramount importance that such weights be precise to lead to an accurate trust assessment. Moreover, the value of the minimum acceptable trust threshold employed for the identification of dishonest vehicles needs to be carefully defined to avoid delayed or erroneous detection. This paper employs an IoT data set from CRAWDAD by suitably transforming it into an IoV format. This data set encompasses information regarding 18,226 interactions among 76 nodes, both honest and dishonest. First, the influencing parameters (i.e., packet delivery ratio, familiarity, timeliness and interaction frequency) were computed, and two feature matrices were formed. The first matrix (FM1) takes into account all the pairwise individual parameters as individual features, whereas the second matrix (FM2) considers the average of all pairwise computations performed for each individual parameter as one feature. Subsequently, unsupervised learning is employed to achieve the ground truth prior to applying supervised machine learning algorithms for classification purposes. It is worth noting that Subspace KNN yielded a perfect precision, recall, and the F1-score equal to 1 for individual parametric scores, whereas Subspace Discriminant returned an ideal precision, recall, and the F1-score equal to 1 for mean parametric scores. It is also evident from extensive simulations that FM2 yielded more accurate classification results compared to FM1. Furthermore, decision boundaries among honest and dishonest vehicles have also been computed for respective feature matrices.

Examining pedestrians’ trust in automated vehicles based on attributes of trust: A qualitative study

Pedestrians’ trust in automated vehicles (AVs) needs to be analyzed and deconstructed to update it from its current broad concept into several lower-level attributes for assessment and measurement. In this study, we have employed virtual reality (VR) and scenario-based interviews to examine the trust of pedestrians toward AVs, based on the attributes of trust and trustworthiness. A hybrid approach of inductive and deductive thematic analysis of the responses of 36 participants was undertaken. Eight such attributes emerged from the analysis, including statistical reliability and dependability, competence, predictability, familiarity, authority/subversion, liberty/oppression, care/harm, and sanctity/degradation. The first four are objective attributes concerning automation trustworthiness and human trust in automation, while the remaining four are subjective attributes, analogous to properties of human morality. The findings of this study provide an empirical grounding for trust theories. Specifically, we have highlighted the importance of subjective qualities in constituting pedestrian-AV trust, including “automation morality” and “care/harm”.

Do you reap what you sow? Driving mechanism of supply chain transparency on consumers' indirect reciprocity.

To maintain sustainable poverty alleviation in the post-pandemic world, China encourages firms to participate in the "Social Commerce Helping Farmers Project." This study aims to explore the phenomenon of indirect reciprocity between firms, consumers, and farmers in the supply chain. This study explores how supply chain transparency stimulates indirect reciprocity among consumers through competence trust, goodwill trust, and integrity trust. Furthermore, we explore the impact of compassion and the need for social status on the model. We fit a partial least square analysis structural equation modeling (PLS-SEM) using data from an online random vignette-based experiment questionnaire survey. Supply chain transparency of social responsibility practices asymmetrically affects three dimensions of consumer trust by improving perceived information quality. And the three dimensions of trust asymmetrically contribute to indirect reciprocity. Furthermore, compassion has a positive moderating effect on the relationship between perceived information quality and trust. However, the moderating effect of the need for social status on the relationship between the three dimensions of trust and indirect reciprocity differed significantly. Our findings indicate that supply chain transparency improves consumer trust, making consumers more responsive and rewarding companies that assist vulnerable groups in their supply chains. Faced with a trust crisis, companies can take different measures to achieve their goals based on each dimension of trust. At the same time, companies need to consider differences in the responses of consumers with different personality traits (e.g., compassion and the need for social status) when revealing their corporate social responsibility practices to consumers.

Trust, but what trust? Investigating the influence of trust dimensions on supply chain performance in smallholder agribusinesses in Uganda

PurposeEven though trust is known for improving supply chain performance (SCP), previous studies have overlooked the investigation of its dimensions. Limited studies exist on the variations of the influence of trust dimensions in agribusiness supply chain relationships. This study examined the influence of trust dimensions on SCP in a developing country's context.Design/methodology/approachA cross-sectional study design was used to collect from 204 farmers and 192 traders (396 respondents) using a multistage sampling approach. Structural equation modeling was employed to analyze the hypothesized relationships.FindingsPooled sample results show that integrity and competence were the trust dimensions with significant effects on SCP, whereas competence was significant across different supply chains and markets, integrity and benevolence were only significant along fresh chains and in the contract market.Research limitations/implicationsThe extent of application of this study's findings is limited to situations similar to those of tomato and soybeans value chains in developing countries.Originality/valueThe paper contributes to a better understanding of the influence of trust dimensions on SCP across supply chains in different market typologies in agribusiness relationships in a developing country's context.

Building Trust with Material and Immaterial Corporate Social Responsibility: Benefits and Consequences*

ABSTRACTWe examine whether the benefits and consequences of building trust through corporate social responsibility (CSR) vary when the company engages in material or immaterial CSR, and the conditions under which these benefits hold. Our study informs companies about the relative benefits and consequences of engaging in particular types of CSR activities. Prior archival research finds that CSR performance can buffer companies against negative stock reactions caused by subsequent adverse events, such as financial restatements. However, theory suggests that there are boundary conditions for this buffering effect through the multiple dimensions of trust violations. We predict and find using Experiment 1 that positive performance in material CSR enhances competence trust, while positive performance in immaterial CSR enhances integrity trust in the company. We predict and find using Experiment 2 that positive material CSR performance alleviates investors' negative reactions to an error restatement but that this effect does not occur for a fraud restatement. In contrast, positive immaterial CSR performance results in greater negative reactions to a fraud restatement, but this effect does not occur for an error restatement. These effects can be explained through the multiple dimensions of trust and trust violation, in accordance with the schematic model of dispositional attribution. Lastly, a supplementary experiment supports the robustness of our results to the baseline of neutral CSR performance. Our study has important implications for companies and standard setters about the trust‐building effects of engagement in CSR and, more generally, of how CSR issues with different materiality levels buffer against the adverse effects of negative events.

Relationship Between Attachment Behaviors and Marital Trust Among Nurses With the Mediating Role of Covert Aggression

Background: Marital trust as a fiduciary relationship is very important for ensuring the continuity of married life, and identifying its factors are critical. Female nurses are prone to marital problems due to involvement in stressful jobs with different work shifts and long working hours. Accordingly, the present study aimed to investigate the mediating role of covert aggression in relationships between attachment behaviors and marital trust in female nurses. Methods: This correlational study was conducted using structural equation modeling (SEM) from March to June 2021. The statistical population consisted of all married female nurses (aged 25-55 years) working in hospitals in Shiraz City, Iran. Of whom, 310 were selected as the sample through two-stage cluster random sampling. The research instruments included the Trust in Close Relationships scale, the brief accessibility, responsiveness, and engagement (BARE) scale, and the couples relational aggression and victimization scale (CRAViS). The proposed model was evaluated by SEM, and indirect relationships were examined using the Bootstrap method in AMOS-24. The significance level was considered to be 0.05. Results: The results showed that both indirect paths of dimensions of attachment behaviors and a marital trust, mediated by covert aggression (destruction of social image and emotional withdrawal), were statistically significant (P<0.05). In addition, the results demonstrated a significant and direct relationship between dimensions of attachment behaviors and marital trust (P<0.01). Conclusion: The study results show the acceptable goodness of fit of the proposed model. Therefore, policymakers, family consultants, and psychiatric nurses are recommended to pay special attention to the effects of attachment behaviors and covert aggression on the marital trust of female nurses.

Ability or morality? Exploring the multiple dimensions of social trust on public acceptance of urban transport infrastructure projects

PurposeThe public's trust in the authorities has a great impact on people's perception and cognition on development of different types of urban transport infrastructure projects (UTIPs). Given the importance of public acceptance for the efficient construction and operation of UTIPs, this study aims at investigating the personal and environmental factors that influence public acceptance behavior from the perspective of stakeholder management.Design/methodology/approachBased on social cognitive theory (SCT), this study explores the multiple dimensions of social trust on public acceptance in the development of UTIPs by a comparative case study. Two types of UTIPs, a metro railway and a bridge in the Wuhan City, China, were selected as cases, with a questionnaire distributed among the public to collect their sense of trust towards the development of these projects. The data were analyzed through structural equation modeling (SEM).FindingsThis study reveals that social trust positively influences public acceptance, directly or indirectly through perceived benefit and -risks and self-efficacy. However, the emphasis on social trust about competence and integrity of the authorities varies with the types of projects. Self-efficacy worked as the “mirror of trust” reflecting people's attitude towards social trust in the authorities on their ability and morality.Originality/valueThe value of the paper lies in discussing social trust from multiple dimensions in the field of urban infrastructures, which provides new insights into specific mechanisms for shaping public acceptance in project management towards the development of UTIPs.

Factors Affecting Continuance Intention in Non-Face-to-Face Telemedicine Services: Trust Typology and Privacy Concern Perspectives.

As the COVID-19 pandemic progressed, the resulting demand for telemedicine services increased. This research empirically examines the role of trust, privacy concerns, and perceived usefulness in customer confirmation, satisfaction, and continuing intention in telemedicine. A typology of trust was employed to classify trust into three dimensions and explore the mediating role of the three dimensions of trust in the relationship between satisfaction, perceived usefulness, and continued intention. We also examined the moderating role of personal privacy concerns in the relationship between trust and continued intention. For this study, we developed a structural equation model based on expectation confirmation theory and analyzed 465 questionnaires from Chinese online users. The expectancy confirmation theory (ECT) was reaffirmed by empirical evidence. The results showed that the relationship between perceived usefulness and satisfaction with continued intention is moderated by the three dimensions of trust. Privacy concerns can negatively moderate the relationship between structural assurance-based trust and continued intention. This study also identified potential threats to telehealth market growth alongside new insights.

The Impact of ESG on Brand Trust and Word of Mouth in Food and Beverage Companies: Focusing on Jeju Island Tourists

This study conducted to verfiy the structural causal relationship between the ESG attributes of food and beverage companies, trust, and word of mouth (WOM) as perceived by consumers visiting Jeju Island. The present study used respondents who understand ESG management and selected a representative ESG management company in the food service business (e.g., Starbucks Reusable Cup or Samdasoo Unlabeled, etc.). A survey was requested from an online survey company, and total 521 participants were selected for the data analysis. The IBM 24.0 program and AMOS 22.0 program was employed to conduct statistic analysis. Present study demonstrated as follows. First, as a result of the hypothesis testing of the relationship between the three attributes of ESG and brand trust, the environmental factor (E) and the social factor (S) have a significant positive (+) effect on brand trust. Second, hypothesis testing on the relationship between the three attributes of ESG and the influence of WOM showed that environmental factors and social factors were critical antecedents of WOM. Next, verifying the hypothesis between brand trust and WOM, brand trust had a significant positive (+) effect on WOM. By verifying the hypotheses, the current study identified a critical relationship between the ESG management attributes of food and beverage companies and customers’ brand trust and WOM. These founding showed differences in the variables that directly affect brand trust and WOM among the ESG attributes recognized by tourists in Jeju Island about Jeju-based food and beverage companies practicing ESG management. Furthermore, it was confirmed that the value formed by these food and beverage companies’ ESG management activities could directly affect consumers’ brand trust and WOM intentions. Hence, the study intends to expand the range of ESG-related academic views and suggest meaningful marketing implications for various food and beverage companies that want to practice ESG management.

Science knowledge and trust in science in biodiversity citizen science projects

Citizen science projects are valued for their impact on participants' knowledge, attitude and behavior towards science. In this paper, we explore how participation in biodiversity citizen science projects is correlated to different dimensions of trust in science. We conduct a quantitative study through an online survey of 1,199 individuals, 586 of them being part of a biodiversity citizen science program in France. Our results suggest that participation-related trust is more exhaustive — it covers more dimensions of the scientific endeavor — than education-related trust. This exploratory study calls for more empirical research on the links between citizen science and the different dimensions of public trust in science.

Sustaining land and people over time: Relationships with successor landowners on conservation easements

AbstractConservation is increasingly recognized and funded on private lands. Making conservation last despite turnover in people requires maintaining social relationships. For example, conservation easements (CEs), also called conservation covenants, are legal agreements for private land conservation typically expected to last in perpetuity, yet their public benefits depend on successor landowners.We focus on the social relations in stewarding lands held by successor landowners who purchased or inherited a property after the conservation agreement was in place. We conducted 38 semi‐structured interviews with key informants, conservation organization staff and successors who own conserved properties in Wisconsin, USA.These interviews revealed the importance of the relationship between conservation organization staff and landowners and the roles of trust, shared goals, meaning‐making and power. These social relationships can influence the land management choices of landowners and compliance enforcement approaches of conservation organizations.In light of these findings, policymakers and professionals should consider rapid outreach to new owners of conserved properties and greater investments in landowner relationships to build multiple dimensions of trust, connect on shared goals and help landowners find positive meaning in conservation agreements. We recommend documenting these personal dimensions of conservation for future staff, whose effectiveness in the field depends on their ability to make conservation policy salient for particular people and places.Read the freePlain Language Summaryfor this article on the Journal blog.

Fifty Years of Trust Research in Health Care: A Synthetic Review.

Trust plays a critical role in facilitating health care delivery and calls for rebuilding trust in health care are increasingly commonplace. This article serves as a primer on the trust literature for health policymakers, organizational leaders, clinicians, and researchers based on the long history of engagement with the topic among health policy and services researchers. We conducted a synthetic review of the health services and health policy literatures on trust since 1970. We organize our findings by trustor-trustee dyads, highlighting areas of convergence, tensions and contradictions, and methodological considerations. We close by commenting on the challenges facing the study of trust in health care, the potential value in borrowing from other disciplines, and imperatives for the future. We identified 725 articles for review. Most focused on patients' trust in clinicians (n = 499), but others explored clinicians' trust in patients (n = 11), clinicians' trust in clinicians (n = 69), and clinician/patient trust in organizations (n = 19) and systems (n = 127). Across these five subliteratures, there was lack of consensus about definitions, dimensions, and key attributes of trust. Researchers leaned heavily on cross-sectional survey designs, with limited methodological attention to the relational or contextual realities of trust. Trust has most commonly been treated as an independent variable related to attitudinal and behavioral outcomes. We suggest two challenges have limited progress for the field: (1) conceptual murkiness in terms and theories, and (2) limited observability of the phenomena. Insights from philosophy, sociology, economics, and psychology offer insights for how to advance both the theoretical and empirical study of health-related trust. Conceptual clarity and methodological creativity are critical to advancing health-related trust research. Although rigorous research in this area is challenging, the essential role of trust in population health necessitates continued grappling with the topic.

Measuring corruption in the field using behavioral games

Corruption is often harmful for economic development, yet it is difficult to measure due to its illicit nature. We propose a novel corruption game to characterize the interaction between actual political leaders and citizens, and implement it in Northern Mozambique. Contrary to the game-theoretic prediction, both leaders and citizens engage in corruption. Importantly, corruption in the game is correlated with real-world corruption by leaders: citizens send bribes to leaders whom we observe appropriating community money. In corrupt behavior, we identify an important trust dimension captured by a standard trust game.

Perceived trust: Do all of its dimensions matter for insurance inclusion?

The study aimed to examine the significance of perceived trust dimensions in explaining insurance inclusion in Uganda. Insurance inclusion remained very low in Uganda. Although trust is vital for insurance inclusion, it is not known whether all of its dimensions are relevant for insurance inclusion. As such, hierarchical regression analysis was adopted to investigate the predictive power of the individual dimensions of perceived trust on insurance inclusion. The significance of the individual components was attained by determining the change in the adjusted R2 and the significance of the change. Hence, the results showed that integrity (β = 0.316, p < 0.01), credibility (β = 0.252, p < 0.01) and reliability (β = 0.211, p < 0.01) were significant positive predictors of insurance inclusion. However, the results showed benevolence (β = 0.018, p > 0.05) to have an insignificant positive influence on insurance inclusion in Uganda. The effect of benevolence on insurance inclusion was practically and statistically insignificant. Overall results showed that independent variables explained 50.6% of the variance in insurance inclusion in Uganda when combined. Unlike prior studies that have investigated the general effect of trust as the global variable, the current study examined the impact of the independent dimensions of trust in explaining insurance inclusion. Besides, earlier studies ignored the trust theory, which provides key dimensions for understanding trust. The current study reveals that not all dimensions of perceived trust are significant for insurance inclusion in Uganda.

The role of community trust for compliance with the Swedish COVID-19 immunisation programme.

During the COVID-19 pandemic, vaccination as an important and engaging topic once again entered the public debate in many countries, including Sweden. In particular, the varying degree to which different social groups tend to choose to get vaccinated was raised as a point of discussion on the agenda. Thus, the aim of this study was to investigate the role of various forms of trust, especially community trust, in the explanation of vaccine coverage in the Swedish COVID-19 immunisation programme. In this study, individual survey data from the Swedish Trust Barometer were aggregated and combined with socio-demographic register-based data at Regional Statistical Areas (RegSO) to examine the relationship between trust and vaccine coverage at the local community level. The results showed that both generalised and institutional trust seemed to be essential when it comes to explaining vaccination coverage. In addition, we showed that community trust, that is, trust in neighbours and people living in the neighbourhood, was an even stronger factor when it comes to explaining vaccination coverage at the local level. This article contributes to the literature on trust in relation to health care by identifying a new dimension of trust with significance to immunisation that is worthy of future scholarly attention.

Attributions of Trust and Trustworthiness

Attributions of Trust and Trustworthiness