Dimensions Of Market Orientation Research Articles

Impact of individual market orientation on selling and customer orientation

ABSTRACTWe analyze the direct effect of individual market orientation on selling orientation-customer orientation of corporate insurance agents licensed in an emerging market based on the data collected using a random survey of corporate insurance agents in the Life Insurance sector in India. The results indicated that individual market orientation had a significant relationship with selling orientation, but the intensity was weak. However, causal relationship between individual market orientation and customer orientation was moderate. Future research should focus on analyzing the influence of the dimensions of individual market orientation on employee commitment, loyalty and should analyze the moderating effects of various associated variables. The findings indicate that efforts should be made to generate market-oriented behavior among individuals to propel selling orientation and customer orientation.

Internal-market orientation and job satisfaction in the public sector: a case study of fire inspectors in Brazil

Given that Internal Market Orientation (IMO) can be an antecedent of Job Satisfaction (JS), the aim of this study is to understand how to manifest the sub dimensions of the internal market orientation in the public service through qualitative research with fire inspectors in a Military Fire Department (MFD) in Brazil. We followed the theoretical model applied by Gounaris Journal of Business Research, 59, 432–448, (2006) and we interviewed 32 fire inspectors. Our choice of this organization was due to the importance of the work performed, given the direct relationship with life and the assets of the taxpayer and the need for inspection of all buildings by the Military Fire Department. Therefore, understanding the manifestation of the Internal Marketing Orientation Sub dimensions of the public sector’s inspection sector is relevant to the achievement of excellence in their missions. The research converges with the literature showing that respondents had indicators for all sub-dimensions of Internal Marketing Orientation.

Investigation of Market Orientation and Self-Efficacy Effects on Sale Force Performance: Mediator Role of Sales Force Creativity and Innovation Implementation

ABSTRACTThis research seeks to investigate the effect of sales force market orientation and self-efficacy on sales force performance, taking into account the mediator role of sales creativity and innovation performance. The statistical population of this research is the sales force of insurance agents, including car insurance, life insurance, etc. Using a simple sampling method, among 50 branches of insurance agents in Yazd province, 120 individuals were randomly selected. Using a Morgan table, 92 individuals were selected, and 95 questionnaires were distributed to the sample; after the removal of incomplete, illegible, or not delivered responses, 79 were collected, which was appropriate and acceptable. For data analysis, Smart PLS software and partial least squares method were used. The results of the research indicate that, among the three dimensions of sales market orientation, customer orientation and interfunctional coordination have a positive and significant impact on sales force creativity. Also, the implementation of sales force innovation mediates the relationship between sales force creativity and performance, while sales force self-efficacy has a significant impact on sales force performance.

The role of market orientation in the performance of born global firms: a multi-dimensional construct approach

This study investigated the multi-dimensional effect of market orientation in the performance of born global firms. To date, the existing literature lacks empirical findings from developing country contexts and the conceptualisation of market orientation as a multi-dimensional construct. Thus, this study contributes to fill the said gaps in the Sri Lankan context, a developing country. The conceptual model was tested drawing on data from 225 information and communication technology (ICT) born global firms and the structural equation modelling (SEM) was performed to test the hypothesised relationships. The findings indicate that all three dimensions of market orientation: customer orientation, competitor orientation and inter-functional coordination, significantly and positively influence the performance of ICT born global firms in Sri Lanka. The findings suggest several insights into the market orientation and performance relationship.

BISIKAN DARI BALIK LAYAR: NETNOGRAFI STRATEGI BISNIS BERORIENTASI PASAR

<p>Netnography is an interpretative approach to study consumer behavior from different cultures and<br />communities in the cyberspace or Internet. The approach was also called as a “digital ethnography”<br />or “virtual ethnography”. As a marketing research technique, “netnography” uses the information<br />sources published in the online forums. This research uses the reviews on zomato.com as a source of<br />data to assess the market orientation development in business practice, especially at Restaurant X.<br />The result of netnography analysis indicates that customer orientation, competitor orientation, interfunctional<br />coordination and long-term focus are the dimensions of market orientation and should be<br />developed for customer satisfaction and loyalty leading forward to the business performance.</p>

Exploring market orientation among Chinese small and medium-sized enterprises

PurposeThe role of marketing as a business function is rapidly changing in China. Consequently, their views on marketing orientation – whether it is accepted, rejected, modified or reframed – have been seriously impacted. This paper aims to report on the results of a survey among Chinese small- and medium-sized enterprise (SME) managers and their perceptions of the market-orientation philosophy. In particular, emphasis was placed on three dimensions of market orientation: intelligence generation, intelligence dissemination and responsiveness. The effect of market orientation on business performance was also examined.Design/methodology/approachThe authors collected data from 214 managers from SMEs. These businesses were located in the cities of Beijing, Shanghai and Shenzhen. The commonly used market orientation (MARKOR) measure was used to test the hypotheses.FindingsConsistent with the extant literature, the findings provided empirical support for the three dimensions of market orientation among Chinese SME. The authors also found that a positive relationship existed between Chinese SME market orientation and firm performance.Research limitations/implicationsThis study provides major insights into the market orientation measurement and practices of SME in China. From a measurement perspective, the empirical support for MARKOR across a non-Western context is noteworthy. From a practitioner perspective, the implications relating to understanding Chinese SME and how these companies can best market their products and services to their respective markets are critical. Some of the limitations of our study relates to the sample size, convenience sampling and geographic concentration of the respondents.Originality/valueThis study addresses the gaps in the literature by exploring market orientation in non-large scale businesses as well as the adaptation of the concept in a non-Western cultural setting. The findings extend the conceptualization and application of market orientation to Chinese SME.

Market orientation − firm performance link in a dynamic environment: looking inside the black box

Our understanding of how market orientation can sustain superior firm performance in a rapidly changing environment is still evolving. This paper presents a model that explains the phenomenon by viewing market orientation as a firm-level dynamic capability that comprises three component capacities: to sense opportunities and threats; to seize opportunities and/or guard against threats; and to reconfigure firm resources in sync with environmental changes. These three capacities represent the three dimensions of market orientation. The nature of these capacities and the organizational processes that undergird them are explicated. It is argued that the capacities of sensing, seizing, and resource reconfiguration can help a market oriented firm to advantageously exploit environmental uncertainties and thereby sustain superior performance. Direction of future research and managerial implications are discussed.

THE MARKET ORIENTATION AND PERFORMANCE RELATIONSHIP: THE EMPIRICAL LINK IN PRIVATE UNIVERSITIES

This study examines the empirical link between three dimensions of market orientation, namely, stu­dent orientation, competitor orientation and inter-functional coordination, and overall private uni­ver­sity per­formance in Kopertis X. It was based on an empirical investigation of private universities located in In­do­nesia’s provinces of West Sumatera, Riau, Jambi, and Kepulauan Riau. The primary data for the study were collected from a self-administered mail survey of 237 questionnaires from the private university re­sul­­ting in a sample of 114 usable responses being returned. From the application of the multiple re­gres­sion ana­lysis it was concluded that all three dimensions of market orientation had a significant impact on private un­iversity performance. Student orientation as a predictor variable is the strongest predictor of pri­vate uni­ver­­sity performance and followed by competitor orientation, and inter-functional coordination.

Effect of institutional factors on internal market orientation: a structural analysis

The purpose of this paper was to assess the predictive effect of informal institutional factors on the primary dimensions of internal market orientation. Respondents to the survey were senior executives of public sector organisations in Ghana, and the data was analysed by applying partial least-square approach to structural equation modelling. The findings support the influence of passive cultures, constructive cultures, and 'politics in market-related decision-making', on the primary dimensions of the internal market orientation construct. Thus, the findings provide modest reflection on organisational culture and organisational politics, and expand the stream of research that integrates institutional factors and internal market orientation. This study also provides some insights into application of internal marketing for efficient management of the public sector. Further, this research justifies the development of an all-encompassing instrument that reflects informal institutional factors, for a holistic measurement of internal market orientation of an organisation.

Mediating role of internal communications in market orientation and performance of mobile telecom firms: Evidence from Ghana

AbstractThe relationship between market orientation and firm performance and mediating influence of many external factors has been researched extensively across various contexts. However, little focus has been on mediating roles of internal organisational variables such as internal communication, which could potentially channel the effects of market orientation on performance. And this was examined using questionnaire survey of 95 managers from all the telecommunication companies in Ghana. Results show internal communication as a conduit, fully transmitting the positive effects of each dimension of market orientation on market performance. Therefore, enhancement of internal communication could offer unique capabilities for significant market performance.

Role of market orientation in sustainable performance

Purpose Without prejudice to the efficacy of other poverty alleviation mechanisms, micro-financing arguably enjoys relative prominence. However, notwithstanding the remarkable loan repayment rate that the microfinance firms report, they still face the challenge of sustainability. The paper aims to provide insights into how three dimensions of market orientation, namely, customer orientation, competitor orientation and inter-function coordination, affect the two aspects of the sustainability of microfinance institutions (MFIs; management and financial). Design/methodology/approach To achieve this goal, this study focuses on Amanah Ikhtiar Malaysia (AIM), a leading microfinance provider which is also the largest MFI in South East Asia. Data elicited via a survey questionnaire administered on 190 management staff of AIM across Malaysia are subjected to statistical analysis via the partial least square-structural equation modeling using SmartPLS 2.0. Findings The results provide empirical evidences that indicate that management sustainability is significantly influenced by customer orientation and inter-function coordination. However, only customer orientation affects the financial sustainability of AIM. Nevertheless, competitor orientation has non-significant effects on both aspects of sustainability of AIM. Research limitations/implications The result of the paper contributes to the literature in understanding the long-term sustainable financial and social performance-based market orientation. Originality/value Findings are useful for policy makers, management of MFIs, practitioners and academics to enhance microfinance system. Managerial implications, limitation of the study and suggestions for future research are also included.

The Impact of Market Orientation on Customer Satisfaction of Private Schools in Jordan

<p><span lang="EN-US">This study aims at identifying the impact of market orientation on customer satisfaction in private schools in Jordan. </span><span lang="EN-US">The population of the study consists of managers of different levels in private schools in Amman. </span><span lang="EN-US">Out of the questionnaires distributed, 158 usable questionnaires were returned with a response rate of 79%.</span><span lang="EN-US"> Market orientation was measured </span><span lang="EN-US">based on </span><span lang="EN-US">Markotz</span><span lang="EN-US"> model</span><span lang="EN-US">. The findings supported the significant influence of market orientation on customer satisfaction. Hence, practical implications for schools’ managers were provided in terms of assessing and monitoring market orientation periodically, to be able to identify where improvements are needed, and to identify which dimensions of market orientation should be considered, especially on competitor orientation.</span></p>

Market orientation and performance: the contingency role of external environment

In today’s business environment characterized by intense competition from globalization and incessantly changing customer needs, market orientation (MO) has been presented as a valuable approach for firms to safeguard themselves against market fluctuations and maintain continuous superior performance. Even though existing literature suggest that MO is a vital driver of business performance, some studies have failed to find its benefits. This is possibly because the MO-performance relationship is has been argued to be context specific and contingent to the business environment. This study thus had as objective to investigate the impact of MO on SME performance, as well as the moderating effects of the external environment on the MO- performance nexus. Using data from South Africa, this study showed that two of the three dimensions of MO (i.e. customer orientation, competitor focus) are significant drivers of business performance and that the MO-performance nexus is moderated by the external environmental factors. Specifically the MO-performance relationship is positively moderated by market turbulence and negative moderated by technological turbulence and competitive intensity. The study culminates with theoretical and practical implications that can be valuable for scholars and businesses operating in South Africa

Reconceptualizing the elements of market orientation: A process-based view

Market Orientation (MO) was originally introduced with a reflective second-order scale, but much recent research has conceptualized MO as a formative second-order construct. However, either the reflective or the formative approach to measuring MO may have issues that obscure relationships between both the individual dimensions and their relationships with other variables. Thus, the current research disaggregates the MO construct into three sub-constructs in an effort to explore relationships between the three dimensions of MO and its implementation process within the firm. The proposed Market Intelligence Implementation Process (MIIP) model suggests both a direct path from intelligence generation to responsiveness and an indirect path through a company-wide focus on dissemination. The process model suggests that firms may select two distinctly different paths to responsiveness when applying market intelligence. Explicating this dual process model allows us to understand how firm characteristics impact the process of MO through the individual elements. If the three sub-constructs do not vary in concert with each other, researchers cannot simply conclude that a firm characteristic (i.e., centralization or international experience) positively or negatively impacts MO's relationship to important marketing variables. The results indicate that for centralized and experienced firms, a high level of intelligence dissemination may actually hinder responsiveness. However, in decentralized and inexperienced firms, high levels of dissemination are linked to increased responsiveness. Using conditional process modeling, our study disaggregates the temporally distinct process of MO to reveal internal relationships among its dimensions. The current research also shows that the mediation of intelligence dissemination on the link between intelligence generation and responsiveness depends on the firm's levels of both centralization and international experience.

The Mediating Role of Innovation Capability on Market Orientation and Export Performance: An Implementation on SMEs in Turkey

The purpose of this study is to investigate the relationship between market orientation, innovation capability and export performance and also to figure out the mediator effect of innovation capability on the relationship between market orientation and export performance with an implementation on small and medium-sized enterprises (SMEs) in Turkey. In this context, a research model and related hypotheses have been developed. In order to test the hypotheses in the research model, a field study was carried out using the survey method with 474 owners and managers in total, from 186 number of firms operating in manufacturing sector. Data collected from 474 owners and managers have been analyzed using correlation and regression analysis with Structural Equation Model (SEM). Analysis is performed using SPSS and AMOS software packages. As a result of this study, it is founded that innovation capability has a partial mediator effect on market orientation dimensions and export performance. This empirical findings show that SMEs can be able to achieve competitive advantage through improving a market-driven innovation capability.

Market Orientation and Organizational Performance: Case of PakistaniSMEs

The purpose of this study is to examine the relationship between market orientation and its three dimensions with firm performance. The study employed a cross sectional research design, using a structured questionnaire survey with a sample of 367 SMEs fully operational in Pakistan. A total of 213 valid questionnaires were completed and returned representing 58 per cent response rate. The results indicate that market orientation as a construct has a significant relationship and influence on performance of SMEs. Multiple regression results indicate that all the three dimensions of market orientation have significant influence on performance. The study will benefit SME managers, business practioners and government at various levels and will also serve as a frame of reference for future studies. Future recommendations are also provided for researchers.

Effects of sales force market orientation on creativity, innovation implementation, and sales performance

Market orientation (MO) lies at the very heart of modern marketing thinking and practice. Although research has shown that MO contributes to firm performance through innovation, an understanding is lacking on how the dimensions of MO (customer orientation, competitor orientation, and inter-functional coordination) may have differential effects on innovation, especially in the sales force context. Using data from business to business sales forces in the US manufacturing sector, this study identifies sales force outcome interdependence as a critical boundary condition that can strengthen the positive effect of competitor orientation but weaken the positive effect of customer orientation on sales force creativity. Moreover, results indicate that effect of sales force creativity on performance is fully mediated by innovation implementation, which can be bolstered by an innovative organizational culture.

Effects of Firms’ Market Orientation Dimensions on Shop Managers’ Attitudes

Effects of Firms’ Market Orientation Dimensions on Shop Managers’ Attitudes

Market orientation, knowledge competence, and innovation

This study focuses on two dimensions of market orientation and the corresponding dimensions of market knowledge competence: i.e., the customer and competitor dimensions. We examine whether customer and competitor orientations are transmuted into market-based innovation either directly, or through customer and competitor knowledge competencies indirectly. The findings support that knowledge competencies are indeed mediators of the positive relationships between orientations and market-based innovation. Also, market-based innovation mediates the positive relationships between customer and competitor knowledge competencies and overall firm performance. A cross-country comparison reveals that, in the U.S. as compared to Chinese firms, customer (or competitor) orientation leads to both higher customer (or competitor) knowledge competence and enhanced market-based innovations; in other words, the model's relationship strengths are greater in U.S. firms, indicating that they are better able to leverage customer (or competitor) orientation to obtain performance consequences.

Moderating Role of Ownership Type in the Relationship between Market Orientation and Supply Chain Integration in E-Business in China

Integrating supply chain processes in e-business in emerging and transitional economies has attracted considerable attention from practitioners and researchers. Based on the theory of market orientation (MO) and the institution-based perspective, this paper investigates the effect of MO on supply chain integration (SCI) in e-business and examines the moderating role of ownership type in the relationship between MO and SCI in China. The results of a survey of 229 firms suggest that the MO dimensions have different effects on the supply and the demand process integration in e-business. Moreover, ownership type moderates the relationship between MO and SCI. Implications and suggestions for future research are likewise discussed.