Digital Services Research Articles

A Langur from Sumatra

Abstract Researchers interested in the colonial provenance of European natural history collections find themselves currently in an ambiguous position. On one hand, there is a fast-growing amount of digital services that provide them with statistics, names and lists of objects that have been accumulated in former colonial areas and are now stored in natural history museums in the Global North. On the other hand, these digital collection services fail to provide researchers with archival information on historical collection contexts, local names and meanings of animals and plants, and the labour, knowledges, colonial infrastructure and (epistemic) violence that were necessary to move tens of millions of natural objects across the globe. By zooming in on the digital representation of a black-crested Sumatran langur collected on the island of Sumatra (Indonesia) in the 1830s, this short paper reflects on the impact of these data absences on the further development of large-scale data infrastructures in the field. Inspired by earlier problematization of the digital turn in collection-based biodiversity sciences, this paper argues for the more sustained use of archival evidence so as to rethink what it means to infrastructure ‘biodiversity heritage’ collections in a digital age.

Translating Law and Code in Government: Algorithmic Decisions and Their Legal Effects in Canada

This article analyzes the translation of law into computer code and the use of automated decision-making systems in government to make legal distinctions. Specifically, how are algorithmic decisions tied to law, and what happens when legal effects are mediated through technologies? The sociology of translation and Bruno Latour's theory of law, as elaborated by Kyle McGee, provides the means to study associations between law and technology. I trace how the force of law can be extended when mediated through computer systems and analyze the associations of law and technology in Canada's government, through projects exemplifying the shift to “code-driven law.” These include the translation of “rules-as-code,” and several of the sociotechnical systems governing Canada's borders, demonstrating how design choices in government digital services inevitably shape the outcomes of public policy and can have legal effects. While Latour's legal scholarship avoided traditional questions of legitimacy, a key consideration for automated government systems is how legitimacy is constructed and contested. For rules-as-code, legitimate algorithmic outcomes should be traceable to law, but existing government systems commonly maintain legitimacy by identifying a human actor “in-the-loop” as the ultimate decision-maker, thereby obscuring how thoroughly imbricated human and algorithmic agency are in contemporary governance.

Analysis of the Competitiveness of Digital Service Trade Between China and RCEP Partner Countries

Abstract: Based on the digital service trade data from China and RCEP partner countries from 2008 to 2022, this study analyzes the current status of digital service trade, including export scale, structure, and policies. It calculates the international market share and trade competitiveness index, and provides an in-depth analysis of the overall competitiveness of digital service trade and the competitiveness levels by industry within RCEP countries. The study finds that while the international competitiveness of digital service trade between China and RCEP partner countries is relatively weak, the development speed is relatively fast. In response, China should increase efforts in digital infrastructure construction with RCEP partners, promote digital technology research and innovation; enhance digital security and privacy protection, and improve relevant laws and policies; reduce barriers to digital service trade, and increase the influence in formulating digital trade rules; strengthen political mutual trust among RCEP countries, and deepen cooperation in digital service trade.

The Digitalization of Social Care in England and Implications for Older, Unpaid Carers: Constructionist Thematic Analysis

Background Globally, populations are aging, generating concerns about the sustainability of health and social care provision. In terms of the public provision of social care in particular, unpaid carers provide much of the support to people with disabilities and older people. In addition, there is an increased onus in many countries on digital transformation projects, in the hope that the digitalization of services can create efficiencies and savings in both costs and care labor. In England, the focus of this paper, the shift to digital services is also framed as a means to enhance choice and control for older unpaid carers, while being part of a broader offering that includes nondigital alternatives and support to mitigate digital exclusion. Objective This study examines the impact of digitalization on older, unpaid carers—a group more likely to be both expected to engage digitally with services and at risk of digital exclusion—in England, focusing on their lived experiences in terms of caring and access to social care. Methods We used a constructionist approach to thematic analysis, where data from 48 older unpaid carers collected through focus groups were analyzed using thematic analysis, resulting in 4 prevailing themes. Results Our findings indicated that while unpaid carers largely acknowledge the benefits of digitalization, they also highlight several points of failure, whereby engagement with digital spaces is experienced as coercive and exacerbates feelings of exclusion. These are further worsened by government failures to address issues of connectivity, imposing additional financial burdens and complicating tasks such as benefit applications. Conclusions In this study, we have highlighted the need for greater involvement in shaping both policy and technological solutions, which in turn will be more inclusive and aligned to the aspirations and circumstances of older carers.

Perspectives of Families with Seriously ill Children and Adolescents in Lower Saxony: Focus on Care and Support - An Analysis of the Current Situation and Possible Support Services

The care of children and adolescents in need of care at home is exacerbated by the shortage of skilled workers in the care sector, which leads to bottlenecks in care and presents caring families with major challenges. The implementation of new care approaches in existing structures in the healthcare system is proving to be a key development task in order to provide targeted support for affected families in the future. Qualitative explorative interview study to record the perspective of families with (seriously) ill children and adolescents on the current care situation and possible helpful support services. The sampling was criteria-driven and the analysis and evaluation was content-analytical. Respondents were given a short questionnaire to record socio-demographic characteristics. In particular, the transmission of the diagnosis, the everyday challenges and the impact on quality of life were named as stress factors by n=10 participating parents. Improved access to information, voluntary structures and central contact points as well as digital services were named as key development needs. The interviews from real life and needs-oriented perspective show that there is a need to expand low-threshold care coordination services, strengthen voluntary structures and use telemedical services. Meeting these needs should enable access to specialized treatment and helpful services, especially in rural areas.

Integrated energy services in parks: Analyzing stakeholder dynamics and innovation under the REITs model through 23 policy documents

Industrial parks are significant consumers of energy, contributing to global carbon emissions and intensifying the need for strategic interventions to meet carbon reduction and energy efficiency goals. In China, the Real Estate Investment Trusts (REITs) model has been adopted to advance the development of Integrated Energy Services (IESs) within these parks. This paper analyzes 23 Chinese government policy documents to explore the key stakeholders in park-based IESs, particularly the central role of energy companies in shaping collective decision-making processes. The study highlights how business models, including financial investment, offline and digital services, and innovative practices, have evolved under the REITs framework to drive the development of IESs and foster collaboration among stakeholders.

Construction and Application of a Private 5G Standalone Medical Network in a Smart Health Environment: Exploratory Practice From China.

To date, the differentiated requirements for network performance in various health care service scenarios-within, outside, and between hospitals-remain a key challenge that restricts the development and implementation of digital medical services. This study aims to construct and implement a private 5G (the 5th generation mobile communication technology) standalone (SA) medical network in a smart health environment to meet the diverse needs of various medical services. Based on an analysis of network differentiation requirements in medical applications, the system architecture and functional positioning of the proposed private 5G SA medical network are designed and implemented. The system architecture includes the development of exclusive and preferential channels for medical use, as well as an ordinary user channel. A 3-layer network function architecture is designed, encompassing resource, control, and intelligent operation layers to facilitate management arrangements and provide network open services. Core technologies, including edge cloud collaboration; service awareness; and slicing of access, bearer, and core networks, are employed in the construction and application of the 5G SA network. The construction of the private 5G SA medical network primarily involves system architecture, standards, and security measures. The system, featuring exclusive, preferential, and common channels, supports a variety of medical applications. Relevant standards are adhered to in order to ensure the interaction and sharing of medical service information. Security is achieved through mechanisms such as authentication, abnormal behavior analysis, and dynamic access control. Three typical medical applications that rely on the 5G network in intrahospital, interhospital, and out-of-hospital scenarios-namely, mobile ward rounds, remote first aid, and remote ultrasound-were conducted. Testing of the 5G-enabled mobile ward rounds showed an average download rate of 790 Mbps and an average upload rate of 91 Mbps. Compared with 4G, the 5G network more effectively meets the diverse requirements of various business applications in prehospital emergency scenarios. For remote ultrasound, the average downlink rate of the 5G network is 4.82 Mbps, and the average uplink rate is 2 Mbps, with an average fluctuation of approximately 8 ms. The bandwidth, performance, and delay of the 5G SA network were also examined and confirmed to be effective. The proposed 5G SA medical network demonstrates strong performance in typical medical applications. Its construction and application could lead to the development of new medical service models and provide valuable references for the further advancement and implementation of 5G networks in other industries, both in China and globally.

Does digital service trade promote inclusive domestic growth? – Empirical research of 46 countries

Does digital service trade promote inclusive domestic growth? – Empirical research of 46 countries

ELEKTRON BİBLİOQRAFİYANIN İNFORMASİYA, TƏHSİL VƏ TƏDQİQAT MÜHİTİNDƏ ROLU

This research paper aims to highlight the current state of electronic bibliography and its role in spheres of information activity. In the article, electronic bibliographic activity was considered as an ele¬ment of scientific communication and interpreted as one of the important actors in meeting the information needs of users working in the field of information, education and scientific research. A brief explanation of electronic bibliographic products was given, and the advantages of the digital bibliographic service realized in the Internet environment were discussed. The article also classified users from a general point of view, and mentioned the necessity of bibliographic support for researchers and students when choosing literature.

Integrating Brand Religiosity Image, E-Service Quality, and Muslim Customer Perceived Value: A Study on Muslim Student Loyalty Mediated by Satisfaction

This study aims to analyze the effect of Brand Religiosity Image, E-Service Quality, and Muslim Customer Perceived Value on student loyalty, with student satisfaction as a mediating variable. This study was conducted at UIN Syarif Hidayatullah Jakarta using explanatory quantitative method. Data was collected through Google Form with a sample of 403 respondents from a population of 35,069 students. Data analysis was conducted using SmartPLS version 4.0.9.6. The results showed that Brand Religiosity Image, E-Service Quality, and Muslim Customer Perceived Value have a positive and significant influence on student loyalty. E-Service Quality and Muslim Customer Perceived Value also have a positive and significant effect on student satisfaction, but Brand Religiosity Image has no significant effect on student satisfaction. Student satisfaction has a positive and significant effect on student loyalty, but does not mediate the effect of Brand Religiosity Image on loyalty. Conversely, student satisfaction mediates the effect of E-Service Quality and Muslim Customer Perceived Value on student loyalty. These findings offer a new paradigm, namely the Islamic Higher Education Brand Religiosity Image (i-HEBRI), which emphasizes that Islamic universities need to internalize Islamic values and science in their brand and operations, and provide capable digital services to build student loyalty. This paradigm shows that to achieve student loyalty, it is not enough for institutions to have a strong brand image, but they also need to provide significant added value through quality services.

Towards a responsible gaming ecosystem: a call to action

Purpose Drawing from transformative service research (TSR) and service ecosystem perspectives, the author seeks to provide multi-level insights into gaming service systems and call to action how this knowledge can contribute to cultivating socially responsible gaming by addressing the following research questions: What insights from service ecosystem and TSR literature can help optimise value co-creation and cultivate socially responsible practices in digital gaming services? What future research directions could advance the understanding of digital gaming services and their potential to develop a responsible gaming ecosystem that balances social well-being with commercial success? Design/methodology/approach Adopting a conceptual approach of theory synthesis and adaptation, the author discusses four overarching themes alongside key research gaps and directions crucial for understanding the dynamics of gaming ecosystem. Findings The central themes – “Exploring individuals as game service consumers”, “Gaming service exchange dynamics among meso-level stakeholders”, “A macro lens to gaming service ecosystem” and “The complexities of multi-actor dynamics and interdependencies” – shed light on how responsible services can be fostered. Research limitations/implications Given the absence of a well-defined scope for understanding responsible gaming, future research should develop a typology to capture its multifaceted aspects. Expanding beyond micro-level analysis, conducting consultation interviews with industry practitioners and policymakers can contribute insights into promoting responsible gaming services. Social implications The author offers insights for the game players, designers and developers, service providers and policymakers to promote a healthy gaming culture. Originality/value Through this research, the author advances the understanding of gaming as a service by illuminating value co-creation and co-destruction within an interconnected gaming service ecosystem through the lens of TSR. Such understanding empowers businesses to prioritise consumer welfare in their decision-making and practices.

Exploring best practices in smart public library services: a survey

Purpose This paper aims to the integration of smart cities and technologies has had a profound impact on public library services globally. However, debates continue about how public libraries are incorporating smart technologies and tools, and what this means for their role in smart city development. This paper explores how public libraries are evolving to meet community needs by providing both physical and digital services. Design/methodology/approach The purpose of this study is to assess the role of public libraries in the smart cities and how they are aligning toward development of smart concepts, technologies, services such as contributions to smart city objectives, community impact, the digital divide, unique projects and readiness for future smart city advancements. So, the authors explored 11 public library systems of cities across the world implementing smart city projects. Findings The authors found that all the library systems offer extensive print and digital collections, sustainable buildings and a well-connected network of branches. They provide self-checkout services, makerspaces equipped with 3D printing and coding workshops and advanced recording and video editing technologies. Furthermore, these libraries function as community centers, serving diverse groups including children, women, the elderly and marginalized communities. They function as third spaces that foster lifelong learning and digital literacy. Originality/value Although smart cities face substantial debate regarding their features, tools and feasibility, public libraries have adapted and redefined their roles to become influential public institutions. They now play a crucial part in supporting vibrant and dynamic communities and neighborhoods within smart cities.

Assessing the impact of digital service innovation (DSI) on business performance: the mediating effect of Artificial Intelligence (AI)

PurposeThe research aims to explore the dynamic relationship between digital service innovation (DSI), artificial intelligence (AI) and business performance (BPer) in service-based models with a focus on how AI-enhanced insights from service use and customer feedback can strengthen business strategies. The aims are to show that DSI and AI are key to driving growth and efficiency in the digital economy and to underscore AI’s role in utilizing contextual data to improve decision-making and business outcomes.Design/methodology/approachThe study uses general structural equation modeling to analyze Spanish manufacturing firms, focusing on medium-sized enterprises and including both business-to-business and business-to-consumer orientations. Data are drawn from the Iberian Balance Analysis System [Sistema de Análisis de Balances Ibéricos (SABI)] database, complemented by a Qualtrics survey to assess the integration of AI in decision-making processes. The methodology is designed to evaluate the interplay between DSI, AI and BPer, with the aim of identifying actionable insights for service-based business orientations.Findings The study clarifies the relationships between DSI, AI and BPer, providing new theoretical and empirical insights. The findings confirm DSI's direct positive impact on performance and suggest AI’s nuanced mediating role, emphasizing the need for strategic DSI-AI integration in manufacturing firms for enhanced performance.Research limitations/implications The research explains the synergistic bond between DSI and AI in boosting BPer and discovering how by-product data can be transformed into strategic insights.Practical implications This study advises manufacturing sector leaders to integrate DSI and AI for enhanced performance and competitive advantage, emphasizing the value of high-quality, contextual data for AI learning and decision-making.Originality/value Researchers will observe that the study confirms the positive impact of DSI on BPer, while also highlighting the significant role of AI in enhancing this effect.

Exploring the Application of ISSM and TTF Theories: A Literature Review

The Information System Success Model (ISSM) and Task-Technology Fit (TTF) theories provide valuable frameworks for assessing how effectively technology supports tasks within a system. These models are widely recognized and have been applied separately in numerous studies. However, there has been limited effort in the existing literature to integrate ISSM and TTF into a cohesive framework. This study aims to (1) review the relevant literature applying ISSM and TTF in higher education settings, (2) determine which model is more frequently utilized, and (3) evaluate studies that have integrated both models, with a particular focus on digital libraries. The results indicate that most research has centered on theory development or practical real-world applications, especially in public universities. The integration of ISSM and TTF in digital library contexts remains relatively rare despite their potential to complement one another. ISSM assesses system success through dimensions like service quality, user satisfaction, and net benefits, while TTF focuses on how well the technology fits the tasks it is intended to support, making it highly relevant for evaluating digital services. This study contributes to a deeper understanding of how ISSM and TTF are applied, offering valuable insights for future research. It highlights the untapped potential of combining these models to enhance technology adoption, user satisfaction, and overall system performance in digital libraries and other educational settings. By identifying research gaps, this paper lays the groundwork for further exploration and refinement of these theoretical frameworks to improve technology implementation in education.

Explainable AI-based innovative hybrid ensemble model for intrusion detection

AbstractCybersecurity threats have become more worldly, demanding advanced detection mechanisms with the exponential growth in digital data and network services. Intrusion Detection Systems (IDSs) are crucial in identifying illegitimate access or anomalous behaviour within computer network systems, consequently opposing sensitive information. Traditional IDS approaches often struggle with high false positive rates and the ability to adapt embryonic attack patterns. This work asserts a novel Hybrid Adaptive Ensemble for Intrusion Detection (HAEnID), an innovative and powerful method to enhance intrusion detection, different from the conventional techniques. HAEnID is composed of a string of multi-layered ensemble, which consists of a Stacking Ensemble (SEM), a Bayesian Model Averaging (BMA), and a Conditional Ensemble method (CEM). HAEnID combines the best of these three ensemble techniques for ultimate success in detection with a considerable cut in false alarms. A key feature of HAEnID is an adaptive mechanism that allows ensemble components to change over time as network traffic patterns vary and new threats appear. This way, HAEnID would provide adequate protection as attack vectors change. Furthermore, the model would become more interpretable and explainable using Shapley Additive Explanations (SHAP) and Local Interpretable Model-agnostic Explanations (LIME). The proposed Ensemble model for intrusion detection on CIC-IDS 2017 achieves excellent accuracy (97-98%), demonstrating effectiveness and consistency across various configurations. Feature selection further enhances performance, with BMA-M (20) reaching 98.79% accuracy. These results highlight the potential of the ensemble model for accurate and reliable intrusion detection and, hence, is a state-of-the-art choice for accuracy and explainability.

GLP-1 RA Prescribing Errors in a Multidisciplinary Digital Weight-Loss Service: A Retrospective Quantitative Analysis.

Digital weight loss services (DWLSs) that use Glucagon-like peptide-1 receptor agonists (GLP-1 RAs) have demonstrated potential in contributing to a shift in global obesity rates. However, reasonable concerns have been raised about the prescribing safety of these services. Prior to this study, electronic prescribing safety had only been investigated in hospital settings and community clinics. This study retrospectively analyzed prescribing errors committed over a 6-month period in 2023 at Australia's largest GLP-1 RA-supported DWLS. The analysis found that 1654 (4.4%) of the 37323 audited GLP-1 RA prescriptions contained an error. Most errors pertained to insufficient safety counselling (49.15%) and inadequate investigations of potential contraindications (30.29%). Although a large portion of prescribing errors were detected via the automated query method (64.9%), the other three auditing methods all detected a significant number of true errors (>100). Patients from the highest body mass index category (40+ kg/m2) were overrepresented in the service's prescribing error data. These findings lay a vital foundation in the emerging literature on GLP-1 RA-supported DWLSs.

Statistical models for classification by handedness of Olympic Trap shooters in digital training services and remote coaching

AbstractIn this paper, we address the problem of classification by handedness of Olympic Trap shooters applying statistical methods to newly available data gathered from the field. We assess the performance of binary classification models based on KNN and Binary Regression, with both symmetric and asymmetric link functions, in a context characterized by unbalanced data. Our results show promising classification performance, suitable for first non-critical applications in data driven training services and remote coaching, encouraging further future research.

The intermediate role of farmland transfer in the impact of digital financial inclusion on agricultural total factor productivity in China

IntroductionEnhancing agricultural productivity and promoting sustainable development in China are critical priorities, given their significant contribution to food security and rural development. However, achieving consistent agricultural productivity growth across regions and sectors has been challenging, leading to inefficiencies and environmental pressures. To address this, the potential of digital inclusive finance (DIF) as a catalyst for progress has been explored.MethodsThis study investigates the impact of DIF on agricultural total factor productivity (ATFP) through farmland transfer, with implications for rural revitalization and high-quality agricultural development. Using the HMB index method, we calculate and decompose China’s inter-provincial ATFP from 2011 to 2020. Employing the dynamic panel fixed effect model and SYS-GMM method, we empirically test the influence of DIF on agricultural productivity in relation to farmland transfer.Results and discussionOur findings reveal a slow upward trend in China’s ATFP, driven primarily by scale efficiency. Notably, a 1% increase in the general index of DIF correlates with a 0.136% increase in ATFP. We analyze the sub-classification indexes of digital inclusive finance, namely coverage breadth, depth of use, and digitalization degree. Their contributions to agricultural productivity growth are significant, with coverage breadth having the greatest impact, followed by depth of use and digitalization degree. Farmland transfer acts as a crucial intermediary, enhancing agricultural allocation efficiency and driving the relationship between digital finance and total factor productivity growth. Interestingly, the western region exhibits the highest growth rates, followed by the eastern region, while the central region shows no significant effects.ConclusionTo comprehensively enhance ATFP, aligning supply and demand for digital financial services, leveraging service depth, and guiding farmland transfer according to local conditions are essential. These findings offer valuable insights into effective strategies for maximizing the potential of DIF, promoting rural development, and achieving sustainable agricultural growth.

EVOLUSI BANK KONVENSIONAL DALAM PERSPEKTIF TEORI PUSH PULL MOORING

This study aims to identify differences in customer perceptions of push and pull factors in switching from conventional banking services to digital banking at Bank Mandiri Tanjung Perak Branch in Surabaya. The research methodology involves questionnaires for quantitative data collection and documentation to support the data. Analysis is conducted using the Push Pull Mooring (PPM) theory to evaluate the influence of Service Quality, Perceived Ease of Use, and Lifestyle on customers' Switching Intention. The findings indicate that for customers with less than 5 years of transaction experience, service quality and ease of use of digital services influence their intention to switch. For customers with more than 5 years of experience, service quality and ease of use have different impacts on switching intention. The t-test results show that switching intention is not significantly influenced by the duration of use (P value 0.93), but lifestyle significantly affects preference for digital services (P value 0.003). Perceived ease of use does not show a significant difference between the two groups (P value 0.716), while service quality shows a significant difference (P value 0.014). The application of these research findings to other Mandiri branches needs to consider demographics, strategy adaptation, and continuous evaluation. Bank Mandiri can optimize its services by focusing on customer retention, lifestyle, ease of user experience, and improving service quality. Understanding the interaction effects between these variables helps Bank Mandiri adapt holistic and customer-oriented strategies. Thus, Bank Mandiri can enhance its competitiveness in an increasingly dynamic market.

Features of consumer behaviour in the sphere of fast food catering on the Moscow market

The article presents the results of the empirical research of consumer behaviour features in the sphere of fast food catering in the Moscow market. The research method is a questionnaire survey with the use of digital technologies. The article reveals the loyalty of consumers to the visited fast food establishments; their motivation to visit new such places is determined; the awareness of consumers about the opening of new fast food establishments is studied; their preferences regarding the use of meal delivery services of these places and staying at them are revealed. The conclusions are formulated that direct visit to fast food restaurants remains a popular social practice among a significant part of consumers; digital meal delivery services of these places is actively used by consumers; visiting fast food establishments and ordering meal delivery there are typical for representatives of low-, middle-, and high-income audience segments; the communication activity of new fast food restaurants being opened is insufficient; the audience’s expectations from visiting these places and ordering food from them are not limited to the satisfaction of basic needs. The results of the research can be useful for the development of marketing strategies and advertising campaigns in the sphere of fast food catering as well as for the adjustment of business strategies of the restaurants.