Digital Kiosks Research Articles

Digital kiosks and inclusivity: a novel perspective on mobility hubs

Mobility hubs facilitate multimodal transport and have the potential to improve the accessibility and usability of new mobility services. However, in the context of increasing digitalisation, using mobility hubs requires digital literacy or even owning a smartphone. This constraint may result in the exclusion of current and potential users. Digital kiosks might prove to be a solution, as they can facilitate the use of the services found at mobility hubs. Nevertheless, knowledge of how digital kiosks may improve the experience of disadvantaged groups remains limited in the literature. As part of the SmartHubs project, a field test with a digital kiosk was conducted with 105 participants in Brussels (Belgium) and Rotterdam (The Netherlands) to investigate the intention to use it and its usability in the context of mobility hubs. This study adopted a mixed methods approach, combining participant observation and questionnaire surveys. Firstly, participants were asked to accomplish seven tasks with the digital kiosk while being observed by the researchers. Finally, assisted questionnaire surveys were conducted with the same participants, including close-ended, open-ended and socio-demographic questions. The results offer insights into the experience of the users of a digital kiosk in a mobility hub and the differences across specific social groups. These findings may be relevant for decision-makers and practitioners working in urban mobility on subjects such as mobility hubs and shared mobility, and for user interface developers concerned with the inclusivity of digital kiosks.

DeLVE into Earth's Past: A Visualization-Based Exhibit Deployed Across Multiple Museum Contexts.

While previous work has found success in deploying visualizations as museum exhibits, it has not investigated whether museum context impacts visitor behaviour with these exhibits. We present an interactive Deep-time Literacy Visualization Exhibit (DeLVE) to help museum visitors understand deep time (lengths of extremely long geological processes) by improving proportional reasoning skills through comparison of different time periods. DeLVE uses a new visualization idiom, Connected Multi-Tier Ranges, to visualize curated datasets of past events across multiple scales of time, relating extreme scales with concrete scales that have more familiar magnitudes and units. Museum staff at three separate museums approved the deployment of DeLVE as a digital kiosk, and devoted time to curating a unique dataset in each of them. We collect data from two sources, an observational study and system trace logs. We discuss the importance of context: similar museum exhibits in different contexts were received very differently by visitors. We additionally discuss differences in our process from Sedlmair et al.'s design study methodology which is focused on design studies triggered by connection with collaborators rather than the discovery of a concept to communicate. Supplemental materials are available at: https://osf.io/z53dq/.

Examination of Rythu Bharosa Kendra (RBK) Services in Vizianagaram District of Andhra Pradesh with a View to Improving Service Delivery to Farmers

Rythu Bharosa Kendra is a State Government initiative of Andhra Pradesh in India for providing various services to the farmers from seed to sale at gross root level. The present study highlights the knowledge level of farmers along with the constraints and suggestions of farmers regarding the services provided by RBK. Ex post facto research design was employed to conduct the study, using multi stage proportionate random sampling procedure, a sample of 140 farmers were selected from Vizianagaram district. Descriptive statistics was used to analyse and categorize the data regarding knowledge level of farmers and to identify and rank the constraints and suggestions Garrett’s Ranking Technique was employed. The findings of the study identified that nearly three-fourths (73.00%) of the farmers had medium level of knowledge regarding services rendered by RBKs followed by high (17.71%) and low (9.29%) levels of knowledge. The prime constraints faced by the farmers were lack of expertise to use digital kiosk, delay in disbursement of payment for the marketed produce and lack of proper infrastructure facilities. The foremost suggestions given by the farmers were on time disbursement of payment for the marketed produce and timely supply of inputs and Rythu Bharosa to farmers and improving infrastructure facilities of RBK. The findings of the study will aid policy makers to formulate new interventions for improving the services of RBK and also functionaries of RBK in improving the existing lacunae and formulating new ones.

A paradigm shift in efficiency and service for commercial buildings

Best-in-class facilities management (FM) is all about high-quality service at a speed faster than ever before. This paper uses case studies to examine in detail the following technologies: indoor mapping and asset tracking, digital kiosks, hotelling and workspace surveying, elevator maintenance auditing, water leak detection, NanoSeptic button covers, 3D virtual tours of buildings, artificial intelligence (AI) for preventive maintenance, emergency light testing, construction management platform, lease abstracting data and analytics and autonomous vacuum systems. Each case study provides a description of the technology, the scope of implementation and the results of each endeavour. The reader will understand ten new technologies and be able to navigate the implementation details to set themselves up for the best chance to succeed.

어포던스디자인 개념을 적용한 무인 단말기 사용 편의성 평가

The remarkable development of information and communication technology is moving toward the pursuit of digital automation of everything throughout society. However, the elderly have various difficulties in using digital devices due to physical, cognitive, and psychological changes caused by aging. Digital kiosks, which are common to society as a whole, should be designed so that users can naturally induce behavior and achieve their purpose even if they do not understand how to use and operate the device to achieve their purpose.
 This study attempted to evaluate the convenience of using digital kiosks for the elderly using affordance, constraint, mapping, and feedback, which are four basic concepts of affordance design that value the user's behavioral perspective. To achieve the purpose of the study, we actually used digital kiosks in community centers, subways, and commercial spaces for elderly experimental participants. Participants used community centers and subway devices relatively easily, but digital kiosks in commercial spaces had difficulty in using them. When participants were cognitively able to guess or know how to use the device, it was found that not only self-efficacy but also confidence in using the device was formed. Through this experimental process, the psychological factors felt during the post-occupancy evaluation and use of elderly participants were summarized.
 Through this study, it is hoped that a plan to improve the design of digital kiosks considering the physical, cognitive, and psychological characteristics of the elderly will be sought.

A study on the use of digital kiosk spatial design by companies in the non-face-to-face era

최근 기업의 공간에서 디지털 키오스크는 새로운 홍보 효과를 가져오고, 고객과 상호작용을 통해 정보 공유의 역할로 자리매김하고 있다. ICT 기반 서비스로 분류되는 디지털 키오스크는 앞으로 공간에 더욱 활발하게 적용될 것으로 예상되며 기업의 비대면 환경을 제공하기 위해 공간에 어떻게 활용할 수 있는가에 대해서 연구가 시작되었다. 본 연구는 디지털 키오스크의 사회적 패러다임과 공간디자인 활용 요소를 이해하고 공간 구성 4가지 유형과 디자인적 3가지 요소를 국내·외 사례 분석을 통해 분석하였다. 그 결과 비대면 요소에서 중간 설명 관리자가 존재하지 않은 부분은 상호보완적 요소를 반영한 접근이 필요함을 알 수 있었으며, 스탠드형이나 벽면 부착형이 대부분의 공간 구성 유형이지만 향후 미디어 패널형이나 스마트폰과 연계한 태블릿형의 발전을 기대할 수 있었으며 조형적 요소가 디자인적 요소에서 가장 중요한 부분을 차지함을 알 수 있었다. 이를 통해 향후 디지털 키오스크의 공간 디자인 활용 가능성의 초석을 다지며 공간 디자인과 디지털 키오스크의 상호보완적인 발전적 활용을 기대하고자 한다.Recently, the digital kiosk of ICT-based services in corporate space is expected to be more actively applied to space with new promotional effects and information sharing roles. This study understood the social paradigm and spatial design utilization elements of digital kiosks, and analyzed four types of spatial composition and three elements of design through case analysis. As a result, it was found that an approach reflecting complementary elements was needed in non-face-to-face elements, and stand-type or wall-mounted types were most of the space components, but media panel types or tablet types linked to mobiles could be expected in the future, and formative elements accounted for the most important part of design elements. It is intended to expect a complementary developmental use of spatial design and digital kiosks.

A Review on Future of Information Technology in Agriculture

Agriculture and the industrial sector in industrialized nations continue to confront issues such as the need to increase food production and output, as well as the creation of employment possibilities for poor and rural people. Economic patterns as well as fast changes have an impact on the agricultural industry. The results revealed that there is a significant need for information technology to be utilized to solve issues, enhance production, and promote agriculture. However, information technology (IT's interest in agriculture was not fully utilized. The adoption of modern information technology in the rural and agricultural sectors has been slower than in other economic sectors where it has been adopted at a faster pace. The purpose of this study is to look at the function, capability, and involvement of information technology in this industry, as well as to show how information technology may be used in various sectors of agriculture. Their findings were based on existing literature and economic theory, and they found that information technology has enormous potential in assisting farmers and stakeholders in improving agricultural performance, effectiveness, and profitability. Players, on the other hand, have additional disadvantages and challenges when it comes to the use and use of information technology. There are a variety of ways that information technology could be used to share data, including digital kiosks that not only provide essential resources such as telephone, schooling, health care, agriculture and irrigation, electronic banking, municipal services, and so on, as well as specialist networks that help define marketing options and optimum approaches. The use of information technology allows for accurate crop physiology forecasting in agriculture. The study of leaf protein is an intriguing subject that aids in the treatment of protein deficit and malnutrition. The present research focused on the role of information technology on agricultural productivity.

Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses

PurposeThis research analyzes how the dimensions of the customer experience derived from using a digital kiosk during the store visit influence shopping value, self-mental imagery and the behavioral intentions of buying and word of mouth. Mediation effects of utilitarian, hedonic and social shopping values are examined, as well as the mediating effect of self-mental imagery.Design/methodology/approachTwo empirical studies were conducted to test the research hypotheses. A first analysis was carried out using a sample of 115 customers from several retail sectors. For the second study, 200 customers of one of the largest international sporting goods retailers were interviewed immediately after their store visit.FindingsThe results confirm significant influences of each dimension of the digital kiosk customer experience (sensorial, pragmatic, cognitive, social) on shopping value and self-mental imagery. They highlight strongest effects as well as the quasi-generalized mediating role of these values, and this self-mental imagery in the relations between the components of the experience and the behavioral intentions.Research limitations/implicationsThe studies were carried out in only one country (France). It would be also useful to consider variations in shopping motives and in involvement between retail sectors. Highlighted relationships should be deepened by experiments intended to identify the psychological mechanisms and emotions capable of mediating influences of customer experience on shopping value.Practical implicationsThe results encourage both advice on the design of digital kiosks and the specifications of their content and several recommendations about the widespread introduction of kiosks or similar new technologies.Originality/valueThis research highlights influences of each of components of customer experience when using an interactive kiosk on shopping values and self-mental imagery, and central roles of these in understanding influences of the customer experience on behavioral responses.

Internet of Things Assisted Monitoring Using Ultrasound-Based Gesture Recognition Contactless System

In the last decade, we have seen an increase in the use of digital technologies in our daily lives, including advanced systems such as mobile applications, smart digital kiosks for intelligent retailing, touch screens for ordering food, or simple implementations such as the ticket machines in the butchers. However, from the perspective of interaction design, those sensing systems suffer from several constraints and limitations such as, low usability and poor hygiene. For example, the elderly or the disabled normally have huge difficulties when interacting with these types of digital systems. Moreover, the recent SARS-CoV-2 pandemic has made us rethink the way we interact with the digital devices. Hence, in this paper, we present a novel solution for digital interaction through a contactless model. This system can provide human gesture recognition and therefore it can be integrated into others to achieve contactless control. We have implemented a prototype based on cost efficient sensors to validate the idea’s feasibility. Moreover, a sequence of real world experiments has also been conducted to evaluate its performance. This system is composed with 1) a 3d printed grid of ultrasound sensors to capture the distance information from a human body; 2) software to analyse the data for gesture predictions. This analysis results will be transformed into control commands to interact with the attached system. The experimental results have shown that the proposed system is capable of providing a contactless Human Computer Interaction (HCI), and also has a great opportunity to replace existing touching interaction manner with a remote control scheme.

The application of Robots, Artificial Intelligence, and Service Automation in the Egyptian Tourism and Hospitality Sector (Possibilities, Obstacles, Pros, and Cons)

Robots (R), artificial intelligence (AI), and service automation (SA) (RAISA) technologies are greatly applied in the tourism and hospitality industry around the globe. Research on this area is getting momentum, however, investigating the topic in the Egyptian tourism and hospitality industry has been fairly neglected. This study aims to analyze the application of RAISA technologies in travel agencies and hotels in Egypt. The researchers adopted an in-depth semi-structured interview method and analyze the qualitative data collected from a sample of twenty IT managers and IT assistant managers in travel agencies and hotels. The results confirmed that there are no robots’ applications in the Egyptian tourism and hospitality sector. However, there are some AI (chatbots, AI search platforms) and SA technologies adopted (digital kiosks, virtual reality, mobile check-in/out, smart rooms). The main obstacles of applying RAISA are cost and the absence of qualified human resources. From the interviewees' viewpoint, the most significant pros of RAISA are increasing the quality of services provided, improving performance, reducing human mistakes, and overcoming problems related to employees' mental and psychological state. While the cons are huge investments required and decreasing the essential human interactions between customers and employees. Additionally, the interviewees declared that the tourism and hospitality sectors are witnessing significant technological changes in Egypt vision 2030.

PERAN TRUST, PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, PERCEIVED E-SERVICE QUALITY, DAN PERCEIVED RISK TERHADAP BEHAVIOR INTENTION: SUATU PENELITIAN PADA KIOSK TYME DIGITAL

In the era of digitalization and high economic growth, several industries, especially in banking industry, compete each other to give the best innovation in technology information area. Digitalization in banking industry is able to create behavior intention of society to keep using the banking services. This research aims to know the effect of some factors including trust, perceived usefulness, perceived ease of use, perceived e- service quality, and perceived risk in society against to behavior intention in using new technology, where in this context is PT. Bank Commonwealth product, Tyme Digital kiosk.Data collection method used in this research is online questionnaire with sample of 240 respondents who are bank people, having ‘NPWP’, and never using Tyme Digital kiosk. Data analysis is done by using the Structural Equation Modeling (SEM).The summary of the result from this research are: 1) Trust have a positive impact to Behavior Intention. 2) Trust have a positive impact to Behavior Intention. 3) Perceived Usefulness have a positive impact to Behavior Intention. 4) Perceived Ease of Use have a positive impact to Perceived Usefulness. 5) Perceived Ease of Use have a positive impact to Behavior Intention. 6) Perceived e-Service is not proven to have a positive impact to Behavior Intention. (7) Perceived Risk is not proven to have a positive impact to Perceived e-Service Quality. 8) Perceived Risk have a negative impact to BehaviorIntention. Keywords: Trust, Perceived Usefulness, Perceived Ease of Use, Perceived e-Service Quality, Perceived Risk, Behavior Intention.

Consumer Resistance Factor to Unmanned Order Payment System Based on Age, Gender, and Experience Difference

최근 스마트폰 앱, 디지털 키오스크, 챗봇 형태의 무인주문결제시스템 사용이 급격히 증가 하고 있다. 이러한 무인주문결제시스템의 수용에 따른 소비자 저항에 영향을 미치는 요인들을 살펴보고자 하였다. 본 연구는 10대~60대 소비자 310명을 대상으로 설문 분석하였고, SPSS 23을 활용하여 빈도분석, 기술통계, 신뢰도 검증, 요인분석, t-test, 다중회귀 분석을 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 지각된 유용성은 모든 성별 집단과 20대 소비자 집단에, 그리고 이전 경험 유무(有無)에 관계없이 무인주문결제시스템에 대한 소비자 저항을 감소시키는 요인으로 나타났다. 둘째, 복잡성은 모든 집단에서 소비자 저항을 증가시키는 요인으로 나타났다. 셋째, 복귀성은 여성소비자 집단, 모든 연령집단, 이전 경험이 있는 집단에서만 무인주문결제시스템에 대한 소비자 저항을 증가시키는 요인으로 나타났다. 넷째, 소비자 혁신성은 30대이상 연령층과 이전 경험이 없는 집단에서 무인주문결제시스템에 대한 소비자 저항을 감소시키는 요인으로 나타났다. 다섯째, 인지된 위험은 남성 소비자 집단과, 20대 연령층, 이전 경험이 없는 집단에서만 무인주문결제시스템에 대한 소비자 저항을 증가시키는 요인으로 나타났다. 본 연구의 결과들은 무인주문결제시스템을 사용하는 소비자들의 저항을 이해하는데 기초 자료로 제공할 수 있을 것이다.The use of unmanned order payment system in the form of digital kiosks, chatbots, and smartphone apps has been rapidly increasing over the past few years. The purpose of this study is to examine the factors affecting consumer resistance to unmanned order payment system. This study analyzed the survey data of 310 consumers in their teens to sixties. SPSS 23 was used for frequency analysis, descriptive statistics, reliability verification, factor analysis, t-test, and multiple r egression analysis. The r esults o f this study are as follows. First, perceived usefulness was found to reduce consumer resistance to the unmanned order payment system in both male and female consumer group, people in their twenties, and those with previous experience. Second, complexity was identified as a factor that increases consumer resistance to the unmanned order payment system regardless of gender, age, and previous experience. Third, reversibility was found to increase consumer resistance to the unmanned order payment system only in the female consumer group, including all ages and those with previous experience. Fourth, consumer innovativeness was found to reduce consumer resistance to the unmanned order payment system in people over the age of 30 and those with no previous experience. Fifth, perceived risk was found to increase consumer resistance to the unmanned order payment system only in the male consumer group, people in their twenties, and those with n o previous e xperience. The r esults o f this s tudy m ay p rovide t he b asis for understanding consumer resistance to using an unmanned order payment system.

CONSEQUENCE OF PERCEIVING USERS OF DIGITAL BANKING (WITH REFERENCE TO PRIVATE BANKS IN CHENNAI)

The paper explores to know a consequence of perceiving users of digital banking with reference to private banks in Chennai. The researcher specified this research through digital banking user in private banks in the city of Chennai. The researcher has collected the primary data through a questionnaire which is well-structured. The researcher has used a method of chances for collecting the data from 60 responders. The percentage analysis and rank correlation method are employed to examine the information. This research inferred that the customers are highly satisfied with digital banking services and usage levels of the customers are also high. Further, it recommended that banking need to improve the following aspects such as one-stop-shop for banking needs, transactions through a digital kiosk, voice command that assist computer illiterate people, interface that make unique customer and the first-time user can perform a transaction easily. Thus, it enables the banking industries to render better services and to retain a valuable customer. Through digital banking, each and every program had been digitized and each and every activity is undertaken through institutions of financial and their customers.

News - Briefing. Communications - Free digital kiosk rollout stalled by crime fears

News - Briefing. Communications - Free digital kiosk rollout stalled by crime fears

외식기업의 무인주문결제시스템에 대한 소비자 수용의도 연구 : 챗봇과 디지털 키오스크를 중심으로

본 연구의 목적은 최근 외식기업을 중심으로 설치 및 운영되고 있는 챗봇과 디지털 키오스크를 중심으로 하는 무인주문결제시스템을 이용한 경험이 있는 소비자들을 대상으로 무인주문결제시스템에 대한 수용의도와 이용행동 간의 영향관계를 분석하기 위해 UTAUT 모형을 적용하여 SmartPLS를 사용하여 실증분석 하였다. 본 연구의 결과 무인주문결제시스템의 하위요인인 중 성과기대, 노력기대, 사회적 영향, 인지적 위험, 촉진조건은 수용의도와 이용행동에 유의한 정(+)의 영향을 미치는 것으로 나타났으며, 수용의도는 이용행동에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 하지만 촉진조건은 수용의도와 이용행동에 유의한 영향을 미치지 않는 것으로 나타났다. 이는 무인주문결제시스템이 비용절감을 통한 경영성과 제고와 주문시간 단축 등을 통한 고객 편의성 증대라는 두 가지 목적을 동시에 달성할 수 있는 효과적인 방법인 것으로 나타났다. 따라서 기존 인적 서비스에 의한 주문 결제 시스템에 비해 미비했던 점들을 개선한다면 무인주문결제시스템을 사용하는 소비자는 증가할 것이며 이를 통한 경영상의 이익 또한 증가할 것으로 사료된다. 본 연구를 통해 최근외식기업을 중심으로 활용이 증가되고 있는 무인주문결제시스템을 사용하고자 하는 소비자의 수용의도가 증대될수록 외식기업은 경영상의 이익은 물론 더 나아가 연관 산업분야까지도 함께 발전해 나갈 수 있을 것이다. 하지만 무분별한 무인주문결제시스템의 도입과 운영은 인적서비스 품질을 저하시켜 고객만족을 저해하는 중요한 요인이 될 수 있기 때문에 외식기업은 종업원의 고용안정과 첨단기술의 조화로운 운영을 통하여 기업의 지속적인 성장을 추구하여야 한다.

Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design

Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging “21st century” way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.

A Taxonomy of Newspapers based on Multi-Platform and Paid Content Strategies: Evidences from Spain

This article examines Spanish newspapers’ means of digital distribution and their adoption of paid content strategies. To that end, the article employs a quantitative, explorative approach with data collected from 88 Spanish newspapers in November 2012. Using a hierarchical cluster analysis four types of newspapers can be differentiated by their utilization of specific means of digital distribution of content. The four distinct clusters differ in their organizational background and their average net circulation. The results of the article highlight the increasing role of digital kiosks for digital distribution in Spain and indicate a high influence of publishing groups on paid content strategies.

Subjectivity Through Self-Education

This article looks at the use of digital kiosks and multimedia and multisensory presentation within the Smithsonian Institution’s National Museum of the American Indian (NMAI) in Washington, D.C., to denaturalize assumptions about visitor and audience subject formation. Museums like the NMAI include numerous media technologies including multimedia presentations and digital kiosks as they vie for the attention of museum visitors. Proponents of digital kiosks in public spaces argue that they promote active engagement among visitors by encouraging “free-choice” learning, a process through which users make decisions about the content reviewed. This article argues that “free-choice” learning makes several assumptions regarding subject formation and that these assumptions constrain understanding of how media technologies shape meaning making potential in indigenous museums. It suggests that the existence of digital kiosks and multimedia presentations indicates disparate assumptions about visitor subjectivity and that these media are integral to the “techniques of the self” performed by the museum visitor as a multicultural citizen.

Use of on-line digital image services to create customized documents for the orthodontic office

ages g the sy— drag t in the and you lace, can With the increased popularity of digital p tography, the traditional photography sh is being replaced by various image-proce ing services, including digital kiosks in your l camera store or drugstore, for example, where you plug your camera’s storage media into a machine will produce high-quality prints while you wait. Also growing in popularity are Internet-based d ital imaging services (examples include Shutterfl Kodak EasyShare Gallery, Snapfish). Online ima services allow you to upload digital images to a site that has multiple functionalities. You can o prints or enlargements to be created and mailed to house. You can share your images online with o people. Not only can your friends see the pictures want to share with them, but they can also order own prints by charging them to a credit card. Yo use the online service to archive your images. If want a CD of your own after uploading your im you can order it and receive it by mail. Many of these service providers also offer var customized products that feature your images— shirts, coffee cups, mouse pads, and greeting cards— that you can create fun things for the office, to away at open houses, or for gifts. A popular customized product is the captio photo album. Although this service is targeted to general consumer for personalized vacation or fam picture albums, it also allows us to produce our elegant documents for use in the office, includ individualized training manuals and patient docume tation for distribution to patients or referring denti The purposes of this article are to introduce to reader just 1 of these uses and to provide a step-b description of the process. The product here is Shutt (www.Shutterfly.com), but many others are available.