This was a two-year project funded by a grant from the Lawson Foundation involving a university and 11 Diabetes Centres. One hundred nine persons with type 2 diabetes or who were familiar with type 2 diabetes (e.g., family member) were trained to use Self-Management behavioural change strategies and to navigate the healthcare system. Diabetes educators recruited 115 adults with type 2 diabetes who were experiencing difficulty. Coaches and subjects were paired and over a 6-month period coaches telephoned subjects once each week and engaged in a 30-minute conversation. Both the coaches and subjects completed questionnaires at baseline, and at 6 and 12 months. A one-way repeated-measures analysis of variance was used to investigate change with 14 measures. To investigate process, a grounded theory qualitative analysis was conducted to obtain information on how the coaching process worked. The analysis showed statistically significant improvements in A1 C, patient activation, depression, self-efficacy, communication with health care professionals, and diabetes empowerment. Improvement levels were sustained at 12 months and these results were not influenced by covariates of age, gender, number of chronic health conditions and education level. The study also obtained information on recruiting coaches and participants, training coaches, pairing coaches with participants, length and intensity of the intervention, liaising with diabetes health professionals and monitoring and supporting coaching integrity. This pilot “pragmatic” study demonstrated that peer coaches are acceptable to clinicians and clients and have an important role in the continuity of care for persons experiencing chronic conditions. At study completion the program protocol was modified slightly and is currently being implemented on a permanent basis to persons experiencing various types of chronic condition, and the program is currently being evaluated in a randomized controlled trial.
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