Development Of New Services Research Articles

Staff engagement through action learning enabling the practice of developing new services in a publicly funded university

Today, universities operate in an exceptionally challenging environment characterized by financial constraints and state‐imposed restrictions on critical strategic and operational issues. At the same time, they face rising student numbers and a more diverse student population. One way to address these challenges is through new service development (NSD). This paper examines how staff engagement through action learning can facilitate the development of new services in a complex organizational setting, such as a well‐established publicly funded university. En route, staff engagement in action learning enables the creation of capabilities for NSD. The empirical work involved four action learning projects carried out over a 15‐month period focused on the development of various service types. Applying action learning research, we describe and reflect on how different actors collaborated to develop new services and capabilities for NSD simultaneously. This study contributes a framework that identifies how action learning serves as an enabler for NSD and capability development, providing guidance for researchers and practitioners alike.

The Impact of Digital Transformation on Enterprise Innovation

By adding cutting-edge technology and digital tools to enhance the effectiveness of data analysis and application, digital transformation generates a more fluid innovation opportunity and space for businesses to expedite the development of new products and services. In this process, limiting financing constraints and internal controls play a key role. Financing constraints can enable enterprises to obtain sufficient support, while strengthening internal controls can effectively manage investments in digital transformation, ensure efficient use of resources, reduce risks, and enhance investor confidence. Therefore, for companies to innovate in the digital revolution, scientific financial planning and internal control mechanisms are essential. Synthesizing the paper's results, financing constraints and internal control, which combined create a situation that is conducive to innovation and offer a strong support system for businesses to achieve sustainable development, have an immediate effect on how digital transformation affects organizational innovation.

The Pharmacy of the Future: Pharmacy Professionals' Perceptions and Contributions Regarding New Services in Community Pharmacies.

The use of information and communication technologies (ICTs) has revolutionized the provision of health services, often referred to as eHealth, benefiting community pharmacies that can offer new services in innovative formats, namely through telepharmacy. This study aimed to explore the perceptions of pharmacy professionals (i.e., pharmacists and pharmacy technicians) on the provision of new services. The study consisted of administering an online questionnaire to pharmacy professionals nationwide. The questionnaire was developed by the research team, based on focus group methodology, from which an inductive analysis led to the categories that made up the dimensions of the survey. Participants were 95 pharmacy professionals with a mean age of 33.69 years old (SD = 10.75). Almost 79% were women. The results show overall receptivity to the development of new services in community pharmacies. Suggestions for the development of the new services, conditions necessary for their implementation, potential obstacles, and strategies to promote adherence to the new services, among others, are identified. The knowledge thus acquired will help community pharmacies to develop innovative solutions in counselling, pharmacotherapy monitoring, and pharmacovigilance, for example, of herb/dietary supplement-drug adverse reactions and interactions. Based on this information, new services can become more accessible, namely through the use of ICTs.

KIBS spillovers in the knowledge production function of manufacturing and services sub-sectors at the USMCA countries

In this paper, the knowledge production function is estimated by regressing R&D knowledge spillovers, capital investment and labor productivity on innovation generation, variable measured as filled patents, in the manufacturing and services sectors of each one of the three countries that integrate the USMCA Agreement (United States-Mexico-Canada Agreement). The results state that direct and indirect spillovers of KIBS R&D expenses, reinforced by capital investment and labor productivity measures, have a significative influence on the number of patents filled by each country over the years analyzed on those sub-sectors of the USMCA economy. That positive and causal effect generates knowledge production value chains from KIBS consultancies to the manufacturing and the services subsectors and backwards therefore reinforcing the value creation system of those services; also, by promoting the development of new goods and services by innovating in the production or administrative processes of the enterprises immerse on those subsectors (the embodied effect). The conclusions could serve as basis for the analysis of the sectorial policies that have to be stipulated by the conjunction of the politicians of the three countries, in the institutions already been established by the USMCA agreement in recent years. Keywords: KIBS, I-O direct and indirect impacts, USMCA, knowledge spillovers, manufacturing and service sectors, patents, innovation, knowledge production function.

Does service modularity enhance new service development performance in supply chains: an empirical study

PurposeCustomer firms and suppliers are valuable knowledge resources that can be used for achieving superior new service development (NSD) performance. This study aims to investigate how supply chain relationship quality (SCRQ) and knowledge sharing promote the success of NSD, and examines service modularity as an important contingency factor that enhances NSD performance in supply chains.Design/methodology/approachBased on service-dominant logic, this study builds a conceptual model to empirically explore the impacts of SCRQ and knowledge sharing on NSD performance, and highlights the moderating effect of service modularity by means of survey methodology of 295 Chinese service firms to test the research hypotheses.FindingsRegression analysis results show that SCRQ has significant positive effects on knowledge sharing and NSD performance; knowledge sharing plays a partial intermediary role between SCRQ and NSD performance; and service modularity partially moderates the relationships between SCRQ, knowledge sharing and NSD performance.Research limitations/implicationsGeneralizations here are limited to Chinese service firms. Service modularity in manufacturing firms experimenting with servitization has yet to be examined and provides a good avenue for future research.Originality/valueThis study contributes to service management literature by providing empirical understanding of how service modularity affects NSD performance in multiprovider contexts. Furthermore, this study offers novel insights on the impacts of inter-firm relationship quality and knowledge sharing in modular collaborative innovation.

Mind the gap: The AURORAL ecosystem for the digital transformation of smart communities and rural areas

Rural areas play a crucial role in addressing challenges related to climate change, food provision, biomass, and energy. At the same time, digital solutions have proven essential in improving safety, quality of life, and resilience in daily life. However, the lower population density and the lack of digital infrastructure in such rural areas make it difficult to develop technology-driven private businesses and public services. This can negatively impact socio-economic indicators and hinder the development of new services to cover peoples’ needs. For this reason, in this document, we seek to provide a stronger focus on rural regions in digitalization efforts and create new opportunities for rural communities. For that, we analyze the barriers and needs of the rural environment and present AURORAL, a digital service platform designed to meet the needs and contexts of rural areas. This ecosystem, comprising sustainable and multi-interoperable apps and services, can help communities succeed in innovation and smart transformation, providing the necessary infrastructure to facilitate long-lasting social, environmental, and economic benefits by prioritizing openness, interoperability, and decentralization. On the principle that the full potential of these technologies can only be realized when they are integrated into societal and economic activity and organization, AURORAL aims to promote economic growth and digitalization in the rural domain and contribute to bridging the digital divide between rural and urban areas.

Entrepreneurship in the age of the digital economy.

Entrepreneurship in the age of the digital economy.

Nexus of knowledge management between industry and academia via third space hybridity and career attitudes

This paper aims to explore the relationship between Protean Career Attitude, Boundaryless Career Attitude and Task and Contextual Performance mediated by Knowledge Management (KM). In this paper, KM is taken as a boundary process view, namely, Knowledge Sharing, Knowledge Integration and Knowledge Transformation. KM is taken as a mediator and the perspective of Third Space Hybridity and Knowledge Brokers have been tested. The role of boundary spanners has been investigated by empirically examining 104 employees teaching as adjunct faculty along with working in their respective fields in Karachi, Pakistan. These visiting faculties are performing the role of Boundary Spanners or Artists-Academic (Lam, 2017) and work using the knowledge from academia and organizations. A measurement model and Structural Equation Model using Partial Least Squares (PLS) technique have been applied using SMART-PLS software to test the hypotheses. While the bootstrapping method has been applied to test the mediation. The results showed that Protean Career Attitudes play a significant role in effecting both Task Performance and Contextual Performance through KM. Specifically, self-driven values (sub-dimension of Protean Career Attitudes) effect the relationship. Task Performance has a stronger effect than Contextual performance. This study discusses how the model works across different boundaries and how sharing, integration and transformation of knowledge occurs. This study will help top management in different organizations to understand the role of these boundary spanners and utilize them in the development of new products and services. The management needs to identify such individuals as they are better suited to take up the role of entrepreneurs in their organizations.

Methods and ways of improving progect management in the field of tourism and recreation in the context of european integration

The purpose of the proposed article is a theoretical study of project management methods in the field of tourism and recreation, highlighting the ways of improving the management process, which justify the need for a modern tourist enterprise to direct efforts to the development or improvement of new products or services. The methodology is based on scientific and special research methods. Methods of analysis, synthesis, systematization, classification, generalization of economic and methodical literature, scientific publications were used. Horizontal analysis, vertical analysis, trend analysis, comparative analysis, analysis of relative indicators were also used. Scientific novely. Scientific novelty. The study of the features of various approaches to project management in the field of tourism and recreation necessitated a thorough analysis of their advantages and disadvantages. The author considered key problems in management processes and identified ways to overcome them during the implementation of tourism activities by business entities. Conclusions. The article solves important problems of the tourism sphere through the effective management of projects in tourism and recreation, the appropriate choice of price and marketing policy strategies, ensuring the quality of tourism and recreation services. based on the analysis of the considered projects in the field of tourism and recreation, we emphasize that the effectiveness of the design process depends on productive management; coordinated activity of project participants; peculiarities of national culture, resources, market conditions; strategies for the sustainable development of tourism in a specific region. Project management in the field of tourism and recreation needs to take into account the peculiarities of tourist services, which consist in the instability of demand, changes in quality and storage conditions, and correctly chosen methods of project management create opportunities for increasing the competitiveness of the destination. It has been proven that the effectiveness of project management in the field of tourism and recreation largely depends on teamwork, creativity of specialists, cooperation and support at different hierarchical levels.

Predictive Maintenance of Lead-Acid Batteries with Sparse Vehicle Operational Data

Predictive maintenance aims to predict failures in components of a system, a heavy-duty vehicle in this work, and do maintenance before any actual fault occurs. Predictive maintenance is increasingly important in the automotive industry due to the development of new services and autonomous vehicles with no driver who can notice first signs of a component problem. The lead-acid battery in a heavy vehicle is mostly used during engine starts, but also for heating and cooling the cockpit, and is an important part of the electrical system that is essential for reliable operation. This paper develops and evaluates two machine-learning based methods for battery prognostics, one based on Long Short-Term Memory (LSTM) neural networks and one on Random Survival Forest (RSF). The objective is to estimate time of battery failure based on sparse and non-equidistant vehicle operational data, obtained from workshop visits or over-the-air readouts. The dataset has three characteristics: 1) no sensor measurements are directly related to battery health, 2) the number of data readouts vary from one vehicle to another, and 3) readouts are collected at different time periods. Missing data is common and is addressed by comparing different imputation techniques. RSF- and LSTM-based models are proposed and evaluated for the case of sparse multiple-readouts. How to measure model performance is discussed and how the amount of vehicle information influences performance.

Digitalization Effect on Business Performance: Role of Business Model Innovation

Digitalization has become a key driver of business innovation in recent years. It provides businesses with new opportunities to innovate and create value. Digital technologies, such as cloud computing, big data analytics, and artificial intelligence, have helped businesses boost the development of new products and services, optimize their operations, and improve customer engagement. This study aimed to analyze the impact of digitalization on business performance within business innovation. This study applied an ordinary least square regression model and an intermediary to explore relationship in the chain of digital capability–business model innovation–company performance. The object of investigation was 1663 listed A-share companies Shanghai and Shenzhen in the software and information technology service sectors. The results showed that digital capabilities could be divided into three dimensions according to the hierarchical relationship: (1) basic digital capabilities, (2) digital operation capabilities, and (3) digital integration capabilities, all of which significantly positively affected enterprise performance. Furthermore, while business model innovation significantly positively affected corporate performance, it was also driven by the preceding variables of digital capabilities. Business model innovation enhanced the positive impact of basic digital capabilities, digital operation capabilities, and digital integration capabilities on company’s performance. Considering the empirical results, this study underlines that the government should promote digital skills development, create supportive regulatory environments, promote access to funding for innovations, foster partnerships between businesses and technology providers, and promote collaboration between businesses, which are conducive to extending digitalization within the business innovation model and improving business performance.

АКТИВИ ІНФОРМАЦІЙНИХ ТЕХНОЛОГІЙ: ІДЕНТИФІКАЦІЯ, ІНТЕГРАЦІЯ І ВІДОБРАЖЕННЯ В ОБЛІКУ

ІТ-активи стали важливими елементами в усіх секторах економіки, оскільки вони здатні не тільки підтримувати функціонування бізнесу, але і підвищувати ефективність діяльності й покращувати конкурентні переваги. Нині вони формують і трансформують бізнес і навіть створюють нові бізнес-реалії. Однак ІТ-активи не мають сенсу без інших корпоративних активів і не створюють вартості самі по собі. ІТ-система координує і забезпечує ефективність, об’єднує активи в унікальний спосіб для створення доданої вартості й чистого грошового потоку. Стратегічні інвестиції змінюють становище фірм на ринку, підтримуючи вихід на новий ринок або розробку нових продуктів, послуг чи бізнес-процесів. Обґрунтовано, що інвестиції в різні ІТ-активи визначаються стратегіями фірм і приносять цінність за параметрами продуктивності відповідно до їх стратегічної мети. Інвестиції в активи інформаційних технологій згруповано за такими напрямами: стратегічні, інфраструктурні, інформаційні й трансакційні активи. Розроблено призначення інвестицій у окремі групи ІТ-активів, очікувані вигоди і варіанти використання. Реалізація цього напряму також потребує інвестицій у інші, крім ІТ, активи, використання яких забезпечить виробництво нових видів продукції, послуг, зберігання продукції і товарів тощо. Визначено, що об’єкти обліку активів інформаційних технологій є високотехнологічними і мають як матеріальну, так і нематеріальну частини. Суб’єкт господарювання, визначивши, що ІТ-актив включає як нематеріальні, так і матеріальні елементи, при оцінюванні, який з них є більш значущим, має використовувати судження. На практиці можливими є ситуації, коли фізична складова об’єкта обліку амортизується більше, ніж нематеріальна. Цінність нематеріальної складової у процесі використання може зростати. У цьому випадку ми рекомендуємо замінити, якщо це можливо, фізичну частину об’єкта до закінчення терміну його використання.

Competencies of Librarians in the Ecosystem of Open Science

The development of an open science information infrastructure requires the presence of highly qualified library staff. He should be capable of responding to and interested in changes in science and technology, able to create innovative information products and make them available to the public, organize new forms of interaction with scientists, implement educational programs, and advise on associated with the concept of open science. The study is conducted in order to determine the areas of training and practice-oriented training for additional professional programs and retraining of specialized specialists. These programs are the specialists to acquire practical skills in the creation and use of open information resources of various types, the formation of information culture of users, the development of scientific communication and new library and information services. The results of the analysis of the required competencies of library specialists are presented. They take into account the trends in the development of the information ecosystem of open science and building relationships with users through partnerships; the system of different training in Russia is studied and the gap between the education of librarians and the practice of their work on information support of research activities is determined.

ПЛАТФОРМИ ЯК БІЗНЕС-МОДЕЛЬ: ЗДОБУТТЯ КОНКУРЕНТНОЇ ПЕРЕВАГИ ЧЕРЕЗ ЕКОСИСТЕМНИЙ ПІДХІД

The object of the article's research is platforms as a business model and their role in achieving competitive advantage using an ecosystem approach. The topicality of the researched problem lies in the perspective of enterprises using the platform to ensure increased efficiency, innovation and cost of products. As a result of the analysis, it was established that platforms contribute to the transformation of traditional business models, providing a convenient infrastructure for interaction between various participants. This allows companies to create an ecosystem where each member brings their knowledge, resources and products that together create value for customers. An ecosystem approach allows businesses to focus efforts on developing their core competencies, share risks, and reduce costs by sharing resources. The obtained results are explained by the fact that the modern business environment requires a more flexible and innovative approach to ensuring competitiveness. Platforms allow enterprises to be more adaptable to changes in market conditions, to respond to new opportunities and challenges, and to attract external partners for joint growth. These results can be used in practice by enterprises of various industries. The integration of the platform approach allows you to create a favorable environment for innovation, the development of new products and services, as well as to ensure sustainable growth thanks to joint interaction with various ecosystem players. The article substantiates the importance of the ecosystem approach in using platforms as a business model to ensure competitive advantage. The results of the study confirm that platforms can become a key tool for enterprises seeking innovative growth and defining new standards in their industries. Platforms as a business model are indeed a powerful tool for achieving competitive advantage through an ecosystem approach. The results of this study indicate that in modern business it is important not only to compete, but also to cooperate, ensuring mutual benefit for all participants of the ecosystem.

Exploring the Influence of Environmental Investment on Multinational Enterprises’ Performance from the Sustainability and Marketability Efficiency Perspectives

Sustainable development strategies are necessary to ensure sustainable performance even though resources are scarce in a firm. In this study, a two-stage production process is designed to analyze a firm’s performance, including sustainability and marketability, using a two-stage network data envelopment analysis. This process will help managers of a firm understand how to improve sustainability and marketability efficiency. The relationship between environmental investment and firm performance is also investigated using truncated regression. The results show that the environmental innovation score (EIS) and resource use score (RUS) have significant negative relationships with firm performance in the short term due to the fact of additional expenses incurred during the innovative research and development of new products and services. Moreover, the study reveals that the emission score positively affects both sustainability efficiency and marketability efficiency, while EIS and RUS have no effects on the efficiencies. These empirical findings are meant to assist managers in better comprehending the characteristics of business sustainability across industries with varying scales and performance levels, offer better business strategies for resource allocation, and enhance a firm’s performance in the post-pandemic era.

Biotechnology and Bio-Based Products Perceptions in the Community of Madrid: A Representative Survey Dataset

(1) Background: Bioeconomy aims to reduce dependence on non-renewable resources and foster economic growth through the development of new bio-based products and services. Achieving this goal requires social acceptance and stakeholder engagement in the development of sustainable technologies. The objective of this data article is to provide a dataset derived from a survey with a representative sample of 500 citizens over 18 years old based in the Community of Madrid. (2) Methods: We created a questionnaire on the social acceptance of technologies and bio-based products to later gather the responses using a SurveyMonkey panel for the Community of Madrid through an online CAWI survey; (3) Results: A dataset with a total of 82 columns with all responses is the result of this study. (4) Conclusions: This data article provides not only a valuable representative dataset of citizens of the Community of Madrid but also sufficient resources to replicate the same study in other regions.

Power Line Data Online Acquisition System of Distribution Network Based on ZigBee

Energy Internet promotes the vigorous development of new access network services, which requires access networks to provide support for new services quickly, flexibly, and efficiently. The extension and penetration ability of the access network has been continuously enhanced, and it can adapt to the complex operating environment of the distribution side. Because it is close to the end of the power grid, the network is exposed to the public environment, and it is vulnerable to illegal intrusion, security protection, and other issues. In this paper, based on the ZigBee network, through the study of time series and ARIMA prediction model, first of all, the original data is analyzed in time series, then the data is stabilized. The model is determined and established, and finally, the simulation model is predicted. The test proves that the model studied in this paper has high acquisition accuracy and achieves prediction analysis. Timely warning of meteorological temperature is used as a part of the source data, which can save energy and reduce the acquisition cost while ensuring the amount of data collected.

INTERACTIVE ARTIFICIAL INTELLIGENCE

Interactive AI is a field of artificial intelligence that allows computers to interact with humans in a natural and intuitive way. This technology uses machine learning algorithms to interpret and respond to voice, facial expressions, and other forms of input. Interactive AI has numerous applications in various fields, including natural language processing, computer vision, robotics, and virtual reality. It can be used to create more natural and intuitive user interfaces and to automate tedious tasks.However, the implementation of interactive AI also comes with challenges and opportunities. One of the primary challenges is the need for significant resources and expertise to develop and deploy this technology. In addition, there are concerns about privacy and security, as well as the potential for bias and discrimination in the algorithms. Despite these challenges, there are also significant opportunities associated with interactive AI. This technology has the potential to revolutionize the way we interact with computers, making them more user- friendly and efficient. It can also lead to the development of new products and services, and improve the overall user experience.To fully unlock the potential of interactive AI, further research is needed to address these challenges and ensure that the technology is developed in an ethical and responsible manner. This includes developing algorithms that are transparent and unbiased, ensuring that user data is protected and secure, and promoting diversity and inclusivity in the development process. Overall, interactive AI has the potential to transform numerous industries and enhance human-computer interactions, making it a field with great promise for the future International Scientific Journal of Engineering and Management ISSN: 2583-6129 Volume: 02 Issue: 04 | April – 2023 DOI: 10.55041/ISJEM00281 www.isjem.com An International Scholarly || Multidisciplinary || Open Access || Indexing in all major Database & Metadata © 2023, ISJEM (All Rights Reserved) | www.isjem.com | Page 2 KEYWORDS: Interactive AI, Artificial Intelligence, Machine Learning, Natural Language Processing, Computer Vision

Consumer decision-making on repair in a circular economy: A process model based on experiences among young adults and stakeholders in Finland

The repair industry, consumer expenditure on repair and the number of repair businesses have been steadily decreasing in many European countries over the last 20–40 years. Our study focuses on consumer repair as a practice, with an emphasis on the interactions between propensity to repair, experience of repair and societal rules and structures that affect repair decisions in different phases of product lifetimes. Moreover, exploring the consumer repair process enables a nuanced understanding of the different paths leading to self-repair, professional repair or non-repair decisions. Drawing on past repair and non-repair experiences (n = 98) of young adults residing in Finland, we develop a consumer repair process model reflective of the individual perceptions, but also of the structural problems that enable or impede repair in the Finnish context. Further, we complement this data with semi-structured interviews of selected repair industry actors and representatives of the educational sector (n = 9), discussing interventions to encourage repair in business, legal and educational systems. The results highlight the role of consumer experience of repair and its situatedness in the shared cultural context, suggesting implications for institutionalizing experience of repair in primary education and other societal activities in order to enhance consumers’ propensity to repair. As a conclusion, we suggest that shifting societal perceptions and rhetoric around repair requires innovative solutions involving actors across production and consumption systems. While not all countries have a strong repair café culture, explicit municipal collaboration with businesses and educators for repair can lead to the development of new services and spaces for systematically embedding repair in the society. These perspectives from the Finnish settings might be particularly informative coming from a country highly involved in the circular economy.

The impact of digitalization on the banking sector: Evidence from fintech countries

Banking services are now branded and are provided in distinct ways. It has been proven that the development of new financial services and products substantially impacts bank performance. This paper investigates the effect of e-banking services on the performance of banks before the pandemic. The study looks at a sample of 24 nations, including leading fintech nations. Data from 2012 to 2019 was gathered from the World Development Indicators and the Bank for International Settlements (BIS) databases. The findings show a significant positive correlation between cashless payments and banks' ROA. The performance of a bank is significantly impacted by mobile subscribers. In fact, customers are willing to use mobile transactions in place of traditional bank accounts. Banks' ability to generate revenue from assets (in the form of credits) is consequently restricted, which has an impact on their ability to earn a profit. The research suggests a range of policy implications and policy interconnections between digital financial services, banking stability, and efficiency. The banking sector has become more digitalized after the recent pandemic. To date, there is very little literature that has focused on the effect of digitalization on the banking sector before the Covid-19 crisis. The current study contributes to the literature by providing an overview of the relationship between the banking industry and digitalization before the latest pandemic for some leading fintech countries. This research will contribute to later comparisons between the different situations of the banking sector pre- and post-pandemic.