Development Of Knowledge Management System Research Articles

Motivations and Potential Solutions in Developing a Knowledge Management System for Organization at Higher Education: A Systematic Literature Review

Background: Amidst a rapidly evolving digital landscape that accelerates the flow of information, higher education institutions face the unique challenge of managing vast and dynamic knowledge resources. This research delves into the motivations and innovative solutions for developing Knowledge Management Systems (KMS), which is key to optimizing knowledge resource utilization and enhancing academic collaboration. Objective: This research provides a comprehensive mapping of problems and solutions for developing university knowledge management systems based on previous research. Not only that, but the results of this study also suggest three future research studies that can be adopted. Methods: This study used the Kitchenham systematic literature review method. The author uses literature in the form of journals and conference proceedings published from 2019 to 2023. Twenty-three articles were used for this study from 5 databases, such as ACM, ProQuest, Scopus, Taylor & Francis, and IEEE Xplore. Results: This study reveals research trends in knowledge management systems within higher education, examining aspects such as country, data collection methods, research methodologies, and theoretical frameworks. The main problems motivating the development of KMS are identified and categorized based on the people, process, and technology framework. In overcoming these problems in the university business process, there are several alternative solutions, both in the form of requirements and systems. Thus, the results of this study seek to provide guidelines for future research to adopt alternative solutions from this research and develop KMS to provide new solutions. Conclusion: This study advances knowledge about various trends, motivations, requirements, and system solutions to address KMS problems in higher education. The authors' research results can add valuable insights to improve our understanding of the development of KMS in universities in various countries. Future research can identify new potential in KMS in business processes currently running in a university with appropriate methodologies. Keywords: Knowledge management system, higher education, systematic literature review, problem, solution

Learning in the wild – exploring interactive notifications to foster organic retention of everyday media content

ABSTRACT The amount of information we consume daily through smartphones has prompted the development of Personal Knowledge Management Systems (PKMS). However, these external memory aids can lead to overreliance and do not help to keep information in our organic memory. This paper presents the design and evaluation of MemoryMate, an app that fosters recall of saved content through interactive notifications. The app's design is based on insights from a focus group (N = 7) that inquired about people's expectations and preferences regarding the notification design. The results of a three-week in-the-wild study (N = 23) of MemoryMate suggest that notifications could trigger engagement with saved content, and two-thirds of participants felt notifications improved their memory and retention. Retrieval practice notifications with interactive tasks performed well and received positive feedback. Content priority and time since the last interaction influenced notification engagement, emphasising the need for periodic reminders to maintain user interest in saved content. We discuss potential implications for the design of PKMSs as a tool for lifelong learning.

Социальные механизмы сглаживания субкультурных противоречий в мире глобальных трансформаций

The relevance of the work is to identify the need to take into account and use the possibilities of subcultural differentiation in the development and implementation of strategies for sustainable development of territories and economic entities. The subject of the study is the social mechanisms of smoothing subcultural contradictions in the context of glocalization. The purpose of the work is to develop effective measures to stimulate sustainable development based on the study of the possibilities of social mechanisms for smoothing subcultural contradictions of subcultures. Based on institutional logic, the article examines the interaction of subcultures and the impact of this interaction on the implementation of a sustainable development strategy at the regional and municipal levels, as well as within the organizational culture of enterprises. It is established that underestimation of the formation and development of subcultures can lead to the marginalization of the territory, characterized by a decrease in qualification and demographic characteristics, as well as to an increase in social problems. The directions and ways of harmonization of urban space are proposed. The role of subcultures in organizational transformations related to the development of knowledge management systems is shown. It is revealed that a better understanding of the driving forces and limitations of organizational knowledge management is achieved through a more thorough study of unique socio-cultural features. It is concluded that the formation and implementation of a sustainable development policy at the macro and micro levels can be carried out more successfully if the development and implementation of projects that take into account the opinions of representatives of different subcultures are envisaged.

Knowledge Management Evaluation Using Digital Capability Maturity Model in Higher Education Institution

In the higher education institutions, they recognize the value of knowledge management (KM) in enhancing organizational performance and productivity. However, the current KM system faces challenges in adapting to modern issues and suffers from inefficient utilization. This paper aims to address these shortcomings by identifying the maturity level of KM using a digital capability maturity model (DCMM). To achieve this objective, data were collected through interviews, questionnaire surveys, and observations, and a descriptive data analysis method was employed. The study utilized the model's eight Business Transformation Management (BTM) disciplines to gain a comprehensive understanding and holistic analysis of digital transformation. The research findings revealed a defined maturity level (Level 3) of Effective Knowledge Worker Digital Capability. This suggests the need for strategic improvements to propel the institution towards a higher level of digital readiness. To elevate the KM maturity level, the paper recommends the development of a web-based Knowledge Management System (KMS) as a pilot project within the IT Operational department, before its potential company-wide implementation. The proposed KMS includes eight essential features, including document management, lessons learned, project management, announcements, schedules, FAQ page, and forum. This web based KMS promises to enhance knowledge sharing, collaboration, and accessibility. Beyond the specific institution studied, the research offers valuable insights for other organizations seeking to evaluate and improve their KM performance. By adopting the digital capability maturity model and considering the suggested features in the KMS, institutions can drive innovation and better adapt to the evolving landscape of knowledge management. Ultimately, this research contributes to the advancement of knowledge management theory and practice in higher education institutions, offering strategies to boost organizational agility and knowledge utilization. The findings can guide decision-makers in enhancing their KM strategies, ultimately leading to improved organizational outcomes and increased competitiveness in today's dynamic and rapidly changing environment.

The Development of Innovation Knowledge Management System in Tangerang Regency

The problem of regional innovation is the absence of data inventory, processes, lesson learning, well-integrated regional innovation management, and supporting infrastructure for activities, namely the Knowledge Management System container. Knowledge Management System is a tool, technique, and strategy used to maintain, analyze, organize, develop, and share business expertise. The purpose of this study is the availability of lesson learned knowledge management system governance in government agencies as a comparison, an integrated KMS model can support the sustainability of regional innovation in Tangerang Regency, and an integrated and sustainable KMS prototype of regional innovation. Research methods are carried out qualitatively with literature studies, comparative studies of research objects, and applied model tests in Tangerang Regency. Data collection techniques use literature review, observation, expert judgment, and in-depth interviews to test the KMS model for Regional Innovation. The expected result is the availability of an innovation knowledge management system model for local governments which can then be developed into a knowledge management system for regional innovation.

Knowledge Management in Indian Higher Education – Issues and Challenges

Purpose : The current research focused on knowledge management in Indian higher education. Knowledge management is an important aspect of higher education, as it helps institutions to effectively manage and share knowledge to enhance teaching, learning, and research outcomes. In the context of Indian higher education, there are several policy implications that can help to improve the effectiveness of knowledge management. Methodology : The research paper was prepared based on secondary data. These include creating a comprehensive knowledge management framework, encouraging collaboration among institutions, investing in technology infrastructure, fostering a culture of knowledge sharing, and supporting open access to research publications and educational resources. Findings : I found that knowledge management in Indian higher education requires a multi-faceted approach that involves policy support, technological investments, and a culture of collaboration and knowledge sharing. As the Government of India welcomes foreign universities, the significance of knowledge management becomes even more vital. Implementing these policy implications can help to improve the effectiveness of KM in Indian higher education and support the development of a more robust knowledge-based economy. Practical Implications : It is recommended that the government framework should also include guidelines for the development and implementation of knowledge management systems in higher education institutions. Collaboration among institutions is essential for effective knowledge management. The government should encourage institutions to collaborate with each other to share knowledge and resources. This can be done by creating networks or consortia of institutions that work together on specific projects or initiatives. Originality : Unlike prior research on knowledge management, the current work is to provide a comprehensive understanding of KM in higher education across various mediums.

Pengembangan Arsitektur Knowledge Management System Untuk Model Bisnis Pendidikan Tinggi

The purpose of this study is to design and develop architecture and application of Knowledge Management System (KMS) with a deep and comprehensive analysis at XYZ University. To get a deep and comprehensive analysis, several tools and methods are needed. The collaboration is contained in the stages of this study, starting from the business area analysis to map the subjects needed in making databases, current condition analysis by mapping the needs of knowledge and measuring KM Readiness with Rao scale. Both analyzes produce centralized KMS architectural recommendations, website -based KM application designs accompanied and cost benefits analysis. The conclusion obtained is the Knowledge Management System is one of the real solutions for the organization in giving contributions to improvement of governance and human resources in the organization, the readiness of the organization in implementing knowledge management also affects the process of developing knowledge management systems, technology is one aspect which contributes to the development of knowledge management, besides that the Knowledge Manage-Ment System can be developed into tools to assist management in assessing employee activity aspects.

Knowledge Management, a Path to Technological Innovation: A Comparative International Case Study of Engineering Companies in Japan, Ghana, and Northwestern China

A civil engineering company in Northwestern China faces communication and innovation challenges, preventing it from moving forward as an organization. These issues stem from challenges of managing knowledge related to technological innovation within the organization. While the company is developing new practices generated in its civil engineering design service, knowledge management system development is insufficiently adopted. Knowledge management has been proven to be an efficient means to create, identify, and share knowledge and best practices in developed countries such as the UK, Japan, and the US. This comparative case study explores the successful applications of knowledge management in technological innovation for companies like the one in Northwest China -- by comparing it to two different organizations in different countries. These companies were chosen as part of this research as they provide insights through the lenses of the macro and micro issues relating to knowledge management. The findings from the study should provide practical guidance for civil engineering companies to practice knowledge management of technological innovation.

Development of Knowledge Management System to Improve the Performance of the New Student Admission System for Higher Education

The New Student Admission System (PMB) is the main door or core business of the University and requires a good management system. Every Academic Year STMIK Amik Riau forms a committee to carry out this PMB activity. The PBM committee consists of several parts, namely the promotion section, the registration section and the selection section. Each section carries out knowledge sharing or knowledge transfer in carrying out its duties. This knowledge sharing is only limited to informal or formal communication through meetings so that the knowledge sharing process has not been carried out optimally. The purpose of this study was (1) to measure the readiness of human resources in the application of knowledge sharing in terms of the dimensions of knowledge, culture, technology and dimensions and (2) to develop knowledge sharing features in the PMB system to support decision making quickly to increase the business value of the institution. The stages used in this KMS were The 10-Step Knowledge Management Roadmap while the evaluation of the application of KMS used the SECI model. The results obtained in this study are a system that helps new PMB officers learn the STMIK Amik Riau PMB system. so that the new PMB officer does not ask the old officer again.

Use of Artificial Intelligence to Improve Knowledge Management in Construction

Considerable progress has been made in the development and deployment of knowledge management (KM) systems in the construction industry. These have included a variety of technology and non-technology-based solutions that have had varying levels of impact on organizational knowledge management. Very few of the technology-based solutions adopted any artificial intelligence (AI) techniques. The current resurgence of AI and data analytics presents a tremendous opportunity to re-engineer knowledge management systems such that they are a much more powerful and critical component of an organization’s business infrastructure. This paper starts with a review of the evolution of knowledge management in construction sector organizations, and highlights the potential for AI-based KM. It also discusses the resurgence of AI and data analytics, and highlights the key technologies that could play a role in enhancing construction KM. Drawing on specific KM sub-processes, it describes the applicability of some AI techniques to organizational KM processes and systems. The benefits of the proposed AI-based KM are also presented.

Improvement of technology of knowledge management system development and introduction at the enterprise

Introduction. Today, in the era of the intellectualization of the economy, knowledge management plays an important role in building an effective strategy for the enterprise. The effective application of the knowledge management system at the enterprise reduces business risks, improves the speed and quality of decision-making processes, promotes innovative activity, and leads to an increase in the competitiveness of the enterprise. By applying an effective knowledge management system, an enterprise can achieve significant savings of resources, which is difficult to achieve using traditional management models and methods. The purpose of the paper is to research and analyze the knowledge management system of the enterprise, as well as to formulate recommendations for the development of effective technology for implementing the knowledge management system at the enterprise. Results. The knowledge management system of the enterprise today occupies a central place in the research of many domestic and foreign scientists. Its main elements are objects, subjects of knowledge, knowledge management goals and tasks, knowledge management processes, knowledge management functions and principles, approaches to knowledge management, as well as knowledge management culture. To improve the process of development and implementation of the knowledge management system at the enterprise, the authors proposed a recommended technology that consists of 9 consecutive stages, the priority of which are: identification of the business bottlenecks, analysis of the knowledge available at the enterprise, development of the enterprise’s knowledge management strategy, creation of a department at the enterprise that will be responsible for knowledge management, as well as the development of knowledge management tools. Conclusion. Implementation and application of the recommended technology for the development and implementation of the knowledge management system will allow the enterprise to clearly organize the knowledge management system and thus improve the efficiency of operations and achieve resource savings that cannot be achieved using traditional management mechanisms.

Integration of Gender Aspects into Development of Knowledge Management System in The Entrepreneurial Organizations in Serbia

For entrepreneurial organizations to be able to successfully develop the business strategy, it is necessary to provide optimal resources for unhindered growth, internal coherence, stability of organizational culture, and competitiveness in the market. At the heart of these processes are employees, who directly influence organizational outcomes with their daily efforts, ability, and thinking. Also, the improvement of business functions is necessary for the organization to be competitive with other organizations in the market. In this context, the effectiveness of knowledge management is one of the key aspects in ensuring the development of both individual and group performance. In today’s time of great challenges for entrepreneurs, managing the processes that provide knowledge to both employees and organizations can be a key aspect of business sustainability that is imperative in turbulent circumstances. The purpose of the study was to examine how organizational culture and gender aspects of employees should be put in the function of knowledge management system (KMS). In line with this, this paper attempts to examine the extent to which the processes of improving the knowledge of employees from a gender perspective in entrepreneurial organizations in Serbia are effectively managed. In order for women to realize a greater contribution in entrepreneurial organizations, it is imperative to stimulate the educational process by empowering both women and men to improve their well-being and participate actively in entrepreneurial organizations building. Authors pointed out that when technology and organizational culture are coupled with educational assistance and training, however, adoption improves, and benefits are greater. Finally, they concluded that statistical parameters explicitly show that there are no significant differences on any tested issue, between males and females. This means that their perspective is identical when it comes to the development and use of knowledge management in entrepreneurial organizations.

Nuclear knowledge management system in the Republic of Belarus

The article provides an overview of the basic concepts in the field of knowledge management, taking into account the recommendations of the United Nations in this area, as well as the nuclear knowledge management from the perspective of the International Atomic Energy Agency. The assessment of the state of nuclear knowledge management in the world, Eurasian Economic Union countries and Republic of Belarus has been carried out. The information and analytical activities and the specifics of the work of the national regulator in the field of nuclear and radiation safety – Department of Nuclear and Radiation Safety of the Ministry for Emergency Situations of the Republic of Belarus (Gosatomnadzor) – in the field of nuclear knowledge management were analysed, as well as the best practices in this area in the Republic of Belarus. A description of modern information technologies for nuclear knowledge management system is given, including the further development of the capabilities and tools of software products – Intellectual information system of an employee of Gosatomnadzor to ensure control (supervision) in the field of nuclear and radiation safety and electronic portal of nuclear knowledge of the Republic of Belarus BelNET (https://belnet.bsu.by/ ). The basic principles for work and further development of nuclear knowledge management system in the Republic of Belarus are presented.

Policy Implications of the Concept of Technological Catch-Up for the Management of Healthcare Sector in Developing Countries

The concept of technological catch-up can be used as a theoretical platform to design policies for the management of the healthcare sector in developing countries. In this article, initially, the factors affecting a technological catch-up process were collected through a conceptual literature review and prioritised using a fuzzy Delphi survey. The interdependences among important contributory factors were investigated as well. They were then used to create some policy recommendations for the management of the healthcare sector in developing countries through an interdisciplinary integration of the literature of technological catch-up and healthcare. Some exemplary projects/initiatives using these policies were collected too. The quality of human resources, a comprehensive knowledge management system, interactive learning and innovation-encouraging culture were rated as the most important contributing factors to an effectual technological catch-up in the healthcare sector in developing countries. Also, the creation of distributed health social networks, development of systematic knowledge management systems, forming strategic partnerships and designing path-creating technological catch-up processes by focusing on indigenous innovation were the final policy recommendations. All in all, the healthcare sector in developing countries should stop chasing frontiers, should try taking detours and flying a balloon by adopting a strategy of differentiation.

Implementation of the Kano Model and Importance and Performance Analysis in the Development of a Web-Based Knowledge Management System

The student department is a work unit that oversees, accommodates and handles various kinds of student activities, both academic and non-academic. The problem that is usually faced by the student department is the occurrence of a knowledge gap (k-gap) between old and new office holders. This problem is caused by the frequent rotation of positions in university departments, while this position rotation is not followed by holding knowledge sharing sessions between employees. The purpose of this research is to develop a web-based knowledge management system for student departments that can overcome the knowledge gap problem. The method used in this research is the Importance and Performance Analysis (IPA) and the Kano Model. The reason for choosing the IPA method is because IPA can be used to measure the value of respondents' mastery of research attributes and can also measure the importance value of an attribute based on the respondent's perception. The Kano model is used in this study because Kano can categorize the attributes of a product or service based on how well the product/service is able to satisfy customer needs. The result of this study is a student department knowledge management system which can reduce the value of the knowledge gap by 1.63 points.

Decision support system for fish quarantine measures in Indonesia

PurposeFish quarantine is a measure to prevent the entry and spread of quarantine fish pests and diseases abroad and from one area to another within Indonesia's territory. Based on these backgrounds, this study aims to identify the knowledge, knowledge management (KM) processes and knowledge management system (KMS) priority needs for quarantine fish and other fishery products measures (QMFFP) and then develop a classification model and web-based decision support system (DSS) for QMFFP decisions.Design/methodology/approachThis research methodology uses combination approaches, namely, contingency factor analysis (CFA), the cross-industry standard process for data mining (CRISP-DM) and knowledge management system development life cycle (KMSDLC). The CFA for KM solution design is performed by identifying KM processes and KMS priorities. The CRISP-DM for decision classification model is done by using a decision tree algorithm. The KMSDLC is used to develop a web-based DSS.FindingsThe highest priority requirements of KM technology for QMFFP are data mining and DSS with predictive features. The main finding of this study is to show that web-based DSS (functions and outputs) can support and accelerate QMFFP decisions by regulations and field practice needs. The DSS was developed using the CTree algorithm model, which has six main attributes and eight rules.Originality/valueThis study proposes a novel comprehensive framework for developing DSS (combination of CFA, CRISP-DM and KMSDLC), a novel classification model resulting from comparing two decision tree algorithms and a novel web-based DSS for QMFFP.

The onlinezation influence on knowledge sharing for corporate innovation during theCoViDcrisis

The article describes the study of the influence of shock onlinezation caused by the CoViD‐19 quarantine on the knowledge management performance and effectiveness in organizations. The methodology of the study is based on a set of multiple linear regression equations linking together the onlinezation, knowledge management parameters, problem‐solving and financial performance. The results of the study allow developing a set of practical recommendations regarding the development of knowledge management systems in organizations under the onlinezation context, with a special accent to solving technical and/or marketing uncertainty‐related problems with architectural or modular innovations.

К вопросам цифровизации при обращении с радиоактивными отходами

The article considers some topical issues associated with the digitalization of preparatory, design development and support processes in nuclear decommissioning and radioactive waste management, as well as the development of an appropriate knowledge management system.

МЕТОДОЛОГІЧНИЙ ПІДХІД ДО УПРАВЛІННЯ КОНКУРЕНТНИМИ ПЕРЕВАГАМИ НА ОСНОВІ ЗБАЛАНСОВАНОСТІ ГРОШОВИХ ПОТОКІВ

Анотація. Урахування загальносвітових тенденцій розвитку, інтеграційних і глоба­лізаційних процесів спонукають до пошуку та подальших розробок новітніх продуктів, послуг та управлінських механізмів. Розроблено економіко-математичну модель оптимізації параметрів типу NBIC-спрямування конкурентних переваг. Модель сформовано за критерієм максимізації чистого дисконтованого грошового потоку. На основі розробленого науково-методичного підходу запропоновано чотири типи NBIC-спрямування конкурентних переваг телекомунікаційних підприємств, які базуються на комбінації рівнів інноваційної активності підприємства (від низького до високого) та комплементарності управління грошовими потоками (від низького до високого). У результаті запропоновано типи NBIC-спрямування конкурентних переваг підприємства: адаптивно-пасивний, адаптивно-активний, об’єктно-цілеспрямований; форсайт-прогресивний. Комплементарне управління грошовими потоками передбачає збалансований розподіл грошових потоків за визначеними NBIC-компонентами, а саме: Nano-компоненти (застосування Nano-розробок для забезпечення надшвидкісних телекомунікацій), Bio-компоненти (запровадження штучного інтелекту в організаційну культуру, втілення принципів самоорганізації на підприємстві), Info-компоненти (упровадження інноваційних стандартів телекомунікаційної діяльності, інформаційного програмного забезпечення і управління бізнес-процесами), Cogno-компоненти (когнітивна гнучкість менеджерів вищої та середньої ланок, здатність персоналу до комплементарності, розвиток системи управління знаннями на підприємстві, запровадження системи безперервного навчання працівників усіх ланок). Таким чином, поєднане застосування цих компонент забезпечує збільшення обсягу грошових потоків і формує сучасну платформу проривного конкурентного розвитку підприємств. Ключові слова: управління, конкурентні переваги, грошовий потік, інноваційна активність, комплементарність. Формул: 14; рис.: 3; табл.: 2; бібл.: 15.

A Sociotechnical Systems Analysis of Knowledge Management for Cybersecurity

Knowledge management (KM) is a tool to tackle cybersecurity issues, provided it emphasizes on the interrelated social, organizational, and technological factors involved in cybersecurity. This paper proposes a sociotechnical systems analysis framework of KM systems for cybersecurity. Specifically, it applies a sociotechnical systems approach to investigation of constructs of KM systems for cybersecurity and identifies five major constructs of KM systems for cybersecurity: roles of KM in cybersecurity, organizational framework of KM for cybersecurity, cybersecurity analytics process, tools of KM for cybersecurity, and system architecture of KM for cybersecurity. The five constructs in the proposed sociotechnical systems analysis framework are analyzed. The paper makes contribution to the growing information systems literature by presenting a special case of sociotechnical systems analysis. The sociotechnical systems analysis framework provides guidelines for the development of KM systems for cybersecurity in organizations.