E-government Development Research Articles

E-Government Development: Catalysing Agile Governance Transformation in Indonesia

E-government is considered a crucial instrument for service transformation as it is believed to assist in achieving the government’s objectives by functioning as a flexible digital service platform for development. Nevertheless, our understanding of its potential impact on governance remains limited, particularly regarding the advancements made in digital-based services for the public sector inside government and the resulting level of public satisfaction. This study examines the crucial significance of e-government in the restructuring of agile governance in Indonesia. Qualitative research methods are employed for this research. Data related to the E-Government Development Index (EGDI) are collected through the United Nations website. After successfully retrieving the data and presenting it in a suitable format, the authors analysed Indonesia’s overall EGDI score and examined individual EGDI indicator levels. The findings show that the Indonesian government has accelerated the implementation of e-government, catalysing the digitalisation of governance and improving efficiency, transparency and public engagement. The report asserts that e-government can revolutionise governance in Indonesia, rendering it more agile and responsive. Nevertheless, a requirement remains to enhance and augment the e-government infrastructure and implement policies that foster digital inclusivity to bolster Indonesia’s governance capabilities. By bolstering e-governance, the government will enhance its efficacy in addressing forthcoming crises and augment citizen participation in policy formulation.

Examining the Impact of E-Government Development Index (EGDI) and Worldwide Governance Indicators (WGI): A Comparative Study of Thailand and The Six Selected ASEAN Countries

The purpose of this research is to analyze how the comparison between Thailand and the six selected ASEAN countries in this study, namely Singapore, Brunei Darussalam, Malaysia, Thailand, Indonesia, and the Philippines. This study will analyze the data further using Google Data Studio which is correlated between two indicators, namely the World Governance Indicator (WGI) and the E-Government Development Index (EGDI). Based on the six indicators of the World Governance Indicator (WGI), it can be concluded that on the Voice and Accountability indicator, Thailand scored 82.53 because the freedom of expression in Thailand is still not completely free. On the indicator of Political Stability and Absence of Violence/Terrorism Thailand itself experienced several acts of terror in its country. In the Government Effectiveness indicator, Thailand's Government has implemented good regulatory practices and is committed to improving the quality of regulations. On the Regulatory Quality indicator, Thailand has been working to accelerate reforms for three years to set a solid foundation for sustainable regulatory policy intervention.

The Impact of E-Government on the New Generation Productive Capacities: Evidence from Cross-Country Data

The New Generation Productive Capacity Index (PCI) and the E-Government Development Index (EGDI) are increasingly used in various economies. Therefore, can e-government contribute to the continuous development of the new generation of productive capacity? Focusing on this important issue, this paper systematically examines the mechanism of the impact of e-government on the new generation of productive capacity and tests it using relevant data from major global economies. Firstly, this paper conducts regression analysis using the panel fixed-effects model, and the results show that e-government has a positive facilitating effect on the new generation of productive capacity. Secondly, the development of e-government will directly reduce the time, procedural, and monetary costs for enterprises and individuals to obtain government services, thereby promoting the development of production capacity. Finally, the specific changes in the structure of social expenditures are that government education expenditures and general expenditures will increase, but total government expenditures and household expenditures will not be affected by the construction of e-government. The research contribution of this paper is mainly reflected in the following three aspects: first, in terms of research perspectives, this paper extends the research on e-government’s ability to improve the efficiency of governments and organizations in handling affairs and its impact on the productive capacity of a society. Second, it contributes to the theory on the topic of e-government. This paper proposes a general equilibrium model to reveal the impact of e-government construction on a government and the public, and to more comprehensively reveal the impact mechanism of e-government construction in the whole economy. Third, this paper contributes empirical evidence. This paper utilizes the data of the major economies around the world to reveal the mutual influence between the construction of e-government and the new generation of productive capacity, and then effectively proves the specific impact of e-government on governments, enterprises, and individuals through the test of cost mechanism and financial mechanism. Different from the existing literature, this paper focuses on the impact of e-government on the new generation of productive capacity, revealing that e-government construction does not increase the financial burden on governments but reduces the burden on firms and individuals, thus providing new insights into the productivity effects of e-government development.

EU experience in the digital transformation of administrative services

The EU’s experience in the digital transformation of administrative services is important because it demonstrates effective approaches to increasing transparency and efficiency of public administration. Studying European practices helps improve digital services in other countries seeking to modernise their administrative systems, including Ukraine. The purpose of the study is to analyse and summarise the EU experience in implementing digital technologies in the field of administration, highlighting successful practices, challenges and opportunities for further development. The case study method, which examines particular instances of successful implementation of digital projects in the field of administrative services in various EU countries, highlighting success factors and challenges, and general scientific methods of analysis and synthesis are used in the research methodology. Such a comprehensive study can be an important contribution to understanding the processes of digital transformation in the administrative sector. Based on the results, the following recommendations are made for the use of the EU experience in Ukraine. Expanding administrative service delivery in Ukraine with the support of the European Union may include a number of initiatives and measures aimed at modernising and effectively using digital technologies. The main areas of EU support for the modernisation and effective use of digital technologies in Ukraine include the following: development of e-governance; development of a network of administrative service centers; further development of electronic identification; improvement of digital literacy; cooperation with European partners. In 2024, administrative services are viewed from the perspective of establishing communication between the government and society, where a number of factors are key to success, including the number of requests, the format of requests, response time, relevance, etc. These initiatives are aimed at improving the quality and accessibility of administrative services in Ukraine with the support of the EU and can contribute to improving the efficiency of public administration and meeting the needs of citizens and businesses. The practical value of this study is the possibility of improving public administration in Ukraine through the introduction of effective digital technologies and improving the quality of administrative services based on the EU experience. This will also help to increase the digital literacy of the population, strengthen cooperation with the EU, and create more convenient services for citizens and businesses, which will improve the economic climate in the country

Analysis of the Role of Stakeholders in the Development of e-Goverment (Study on West Seram Regency)

This research aims to analyze the role and involvement of stakeholders in egovernment development in the West Seram Regency. This research aims to find out the stakeholders involved and participate in the e-government development process, as well as their interests, influences, and interactions intertwined among the stakeholders. This research has been done under the descriptive qualitative method. Field observation methods, limited interviews conducted with some related governmental departments, and documentation to support research data have been used in data collection. Stakeholders that have been identified were then classified based on the level of interest and influence, which will then be seen through the interactions between stakeholders.
 Keywords: e-government, stakeholder role analysis program development

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Examining the global influence of e-governance on corruption: a panel data analysis

This study analyzes the impact of e-governance on corruption using a panel dataset comprising 110 countries over the period from 2003 to 2021. The specific focus of the research is on the relationship between the E-government Development Index (EGDI) and its four components, namely the Online Service Index (OSI), Human Capital Index (HCI), Telecommunication Infrastructure Index (TII), and E-Participation Index (EPI), and their effects on the Corruption Perceptions Index (CPI). To examine these relationships, the empirical analysis employs a fixed effect model, which is a suitable statistical approach for panel data analysis. The findings of the study reveal significant negative associations between the EGDI, OSI, HCI, and TII with corruption levels across countries worldwide. This implies that higher levels of e-government development, online service provision, human capital, and telecommunication infrastructure are associated with lower corruption perceptions. However, the EPI does not demonstrate a statistically significant relationship with the CPI. Based on these results, the paper provides recommendations for governments to prioritize two key areas. Firstly, governments should invest in the development of e-government infrastructure to enhance transparency, accountability, and efficiency in public administration, thereby reducing corruption. Secondly, initiatives aimed at enhancing public awareness and understanding of e-governance should be prioritized, as they contribute to increased citizen engagement and participation, which can ultimately lead to improved governance practices and reduced corruption levels.

An analysis of E-governance in Pakistan from the lens of the Chinese governance model

In this era of digitalization, the role of information and communication technology (ICT) has significantly increased. The integration of ICT into the government system has improved efficiency and working processes. Some countries such as China have successfully integrated ICT into their governance system. However, many other countries especially the developing world are yet to effectively utilize the role of ICT in their governance structure and these countries are struggling to produce a better governance system. It is, therefore, imperative for the developing world to learn from successful nations and devise their governance systems so that ICT can be fully utilized and produce good governance. However, such comparative analyses are not done as such to bring strengths and weaknesses in the integration of ICT into the governance system especially in developing countries' governance systems. This study contributes by conducting a comparative study on the China-Pakistan e-government progress. China has widely implemented e-government, which has helped the country to ensure good governance. Pakistan, on the other hand, is also moving towards digitalization and making efforts to implement e-government. This research examines the United Nations' E-Government Development Index (EGDI) reports and rankings. The findings of our research show that China has significantly improved its ranking, whereas Pakistan's ranking has indicated a gradual decline except for the year 2008. This happened because of a lack of investment in infrastructure, scarcity of financial resources, weak institutional capabilities, and limited access to advanced technologies. Moreover, there is a big gap between public policy and public implementation in Pakistani scenarios. However, it has been dug out in this study that employing the Chinese model and seeking cooperation with China can improve e-governance ranking and overall governance in Pakistan. The study advances the understanding of e-governance and its challenges in Pakistan and the findings of the study will assist researchers, policymakers, and officials in the implementation and development of e-projects in Pakistan.

Kesiapan Elemen Support, Capacity Dan Value Untuk Pengembangan E-Government Pada Aplikasi “Miton” Bagian Administrasi Pembangunan Sekretariat Daerah Timor Tengah Utara Provinsi Nusa Tenggara Timur

This article aims to determine the extent of readiness for e-government development through the Online Integrated Information Management Application (Miton) in the Development Administration Section of the North Central Timor Regional Secretariat, East Nusa Tenggara Province. The problem focuses on 3 (three) important elements of e-Government Development, namely Support Elements, Capacity Elements, and Value Elements based on). To approach this problem, a theoretical reference from Indrajit, and an opinion from Indrajit (Indrajit 2016) was used. Data was collected through questionnaires and analyzed quantitatively. This study concluded that the average level of readiness of 3 (three) elements of successful e-government development in the Miton application it is 75.5% with the details of each element being as follows: (1) Support Elements are ready at 78.59%, (2) Capacity Elements are ready at 70.75%, (3) Value Elements are ready at 70.75% 77.14 %

A Review of E-Government Practices in the Age of Digitalization

In the era of digitalization, this study comprehensively reviews e-government practices, focusing on the European Union member states, with a particular emphasis on Slovakia and the Czech Republic. The purpose of this research is to analyze the impact of public administration digitalization on corruption, utilizing a comparative and correlative research analysis. The study also investigates the clustering of e-government practices in the EU using Gaussian Mixture Models. The methodology employed includes an extensive review of existing literature on e-government maturity models, benchmark frameworks, and national concepts of public administration informatization. Data from authoritative sources such as the Digital Economy and Society Index (DESI), E-Government Benchmark reports, and national reports, including Slovakia's National Concept of Public Administration Informatization, contribute to a robust analysis. Results reveal the nuanced relationship between public administration digitalization and corruption levels in EU member states. Clustering based on Gaussian Mixture Models provides insights into the diverse landscape of e-government practices. Furthermore, the study compares the digitalization progress of Slovakia and the Czech Republic, shedding light on the challenges and successes of these nations in implementing e-government services. In conclusion, the findings underscore the significance of e-government in shaping transparent and efficient public administrations. Recommendations include fostering international collaboration to share best practices and addressing shortcomings in e-government policy implementation. The research implications extend to policymakers, researchers, and practitioners, offering valuable insights for advancing e-government development. This study contributes to the ongoing discourse on e-government, aligning with the global effort towards sustainable development and digital governance. As governments strive to provide citizen-centric digital services, understanding the intricacies of e-government practices becomes imperative for informed decision-making and policy formulation.

Evaluating E-Government Development among Africa Union Member States: An Analysis of the Impact of E-Government on Public Administration and Governance in Ghana

The adoption of e-government promises efficiency in the delivery of government services to citizens across various sectors of the economy. Due to this, most Global North countries have advanced in the deployment of e-government for improving public-service delivery. Unfortunately, most African countries, including Ghana, are still lagging in e-government development. This study examined e-government development across African Union member states. It explored the role of e-government in the reform of public administration and governance, focusing on Ghana as a case study. Using a mixed-method approach, the study analyzed secondary data of key e-government indicators using the TOPSIS method. This helped underscore the transformative impact on public administration and governance by using primary data via interviews. The results show advanced progress in some African countries, including Ghana, due to aligned digital strategies with national policies. Also, technology integration is evident in Ghana’s public sector and is reshaping public administration and governance. The study recommends that to achieve the long-term sustainability of these advancements, interagency collaboration and data-sharing mechanisms between the public and private sectors should be strengthened, while all forms of silos should be broken to promote the delivery of services. This study enhances public-service delivery by identifying areas needing both improvement and allocation of resources for shaping e-government policy development.

INNOVATIONS IN THE SYSTEM OF PUBLIC ADMINISTRATION

The article explores contemporary approaches to implementing innovations in the system of public administration. In the context of rapid technological changes and globalization, innovation becomes a key factor in adapting the system of public administration to complex challenges. The aim of the article is to analyze and study modern approaches in the field of innovation in public administration. Research on the topic indicates a growing interest among scholars in the issues of innovation in public administration. At the same time, challenges remain, particularly related to security and the peculiarities of implementing innovative strategies in this field. Various forms of innovation are considered, including technological innovations (introduction of digital technologies, artificial intelligence, information systems, etc.), social innovations (new approaches to interaction with consumers of public services and the state), innovations in management processes and service delivery, aimed at improving the quality and efficiency of public administration. An overview of practical experience indicates that digital transformation plays a leading role in the innovation of public administration, encompassing the development of e-governance, open data, and integrated platforms for administrative services. Key innovations in e-governance are highlighted, such as electronic taxes, document circulation, payments, and portals for administrative service provision. The advantages of using open data are analyzed. Integrated multifunctional citizen service centers and the concept of "government as a platform" with a unified ecosystem of data and services are also discussed. A separate focus is placed on approaches to classifying innovations in various spheres: service, technological, managerial, systemic, and social innovations. Innovative models of public administration, including the classical bureaucratic model, new public management, network management, and neo-Weberian model, are analyzed. The article explores the prospects of applying artificial intelligence and ensuring cybersecurity as priority directions in the context of digital transformation. The implementation of innovations in public administration is a complex strategic task that requires systematic efforts to modernize both organizational structures and the qualifications of public servants.

The Impact of Electronic Governance on the Quality of Public Services and Municipal Property Management

The quality of digitalisation of most state processes and the possibility of their further development in the context of optimisation of the state mechanism is one of the issues of electronic governance (e-governance). The aim of the article is to determine the effectiveness of e-governance and its impact on the quality of public services, in particular, municipal property. An important area of research is outlining modern trends and prospects of public administration in implementing e-governance. The main theoretical concepts of e-governance, prerequisites, and principles of its implementation are described. The main means of implementing e-governance, public services, and municipal property management as one of the most debatable issues in public administration were studied. The basic aspects regarding the development of egovernance and the possibility of integration with other state services are characterised. The most effective digital technologies that can be used in building a system of e-government and digital public administration are identified to ensure the high quality of public services.

Analisis Aksesibilitas Website Pemerintah Provinsi di Indonesia Menggunakan Pedoman Web Content Accessible Guidelines 2.0

Web accessibility is people with disabilities to be able to use, navigate, and interact with the website. World Wide Web Consortium (W3C) has provided important guidelines about web accessibility known as the Web Content Accessible Guidelines (WCAG). Indonesian government encourages the use of new media through Presidential Instruction Number 3 of 2003 concerning National Policies and Strategies for e-Government Development which mandates every state institution to build websites. Therefore in this study, an evaluation analysis was carried out on the website of Indonesia Provincial Government by using two accessibility evaluation automation tools namely TAW and aXe. This research presents the main problems found from all provincial government websites based on problems, warnings, and success criteria. With the TAW tool, the highest number of problems found in the Perceivable principle section, which amounts to 6490. And the provincial government sites that have the most accessibility issues based on the TAW tool are East Nusa Tenggara and Riau, while for the aXe tool are Yogyakarta and West Borneo.

HOW CAN THE DEVELOPMENT OF E-GOVERNMENT IN THE EUROPEAN UNION INCREASE? BUILDING AN EXPLANATORY STATISTICAL MODEL

The main premise from which we start in the construction of this article is that, in the contemporary era, the need for digitalization and facilitating access to public services has become an imperative in the vast majority of liberal-democratic states. Digitalization is an inevitable process in the natural course of the contemporary age, considering that its benefits have been more than tangible in the vast majority of cases, and e-Government is precisely a concretization of the benefits of digitalization. However, the development of e-Government is not a simple process, as it requires the presence of several factors, which this article will present, analysing their relevance. Moreover, in this article we will also note the main structural differences at European level in the implementation of e-Government: which countries have reached an advanced level of e-Government development, which countries have serious problems in developing e-Government and, above all, why these differences exist.

Research on the Coupling and Coordinated Development of E-Commerce and E-Government

Research on the Coupling and Coordinated Development of E-Commerce and E-Government

Моделювання впливу факторів цифровізації на економічний розвиток країн світу

The article determines that digitalization as a trend in the development of the global economy manifests itself to different degrees, although the place of each country in the world community depends on the degree of impact of digitalization on the national economic and social environment. Studies of the impact of digitalization on the development of countries’ economies are extremely relevant, as digital technologies are becoming a central element of modern economic development, affecting the productivity, efficiency and competitiveness of countries at the global level. The aim of the article is to build a model of the impact of digitalization factors on the economic development of the countries of the world using the cognitive approach. For this purpose, an appropriate methodical approach has been proposed and its approbation has been carried out. The world ranking indices for assessing the level of digitalization were used as indicators of digitalization, and the indicators of the development of the economies of the world countries were used the indicators characterizing GDP, gross value added, employment, production and trade in goods and services of ICT and computer communications. The World Bank’s World Development Indicators were used as a statistical information base. On the basis of the developed methodical approach, a cognitive model of the impact of digitalization factors on the economic development of the world countries has been built, the ties between the factors have been analyzed and conclusions have been drawn about the interdependencies between them. It is determined that an effective strategy for managing digitalization processes to increase the development of the country’s economy should include the development of innovative potential through the support of research and innovative start-ups, the expansion of digital infrastructure, especially in the field of telecommunications and mobile connectivity, increasing readiness for the introduction of new technologies through educational programs and training of qualified personnel, and the development of e-governance to ensure broad access to digital public services. Such measures will contribute to increasing productivity and growth of added value in production and services, which will lead to GDP growth, ensuring sustainable economic growth and quality of life of the country’s population.

THE LINK BETWEEN E-GOVERNMENT AND RESEARCH AND DEVELOPMENT IN THE FIELD OF ICT

The research presented in this article had as objectives carrying out a review of the specialized literature in the field of E-government and the research and development in the field of ICT. To highlight the relationship between E-government and the ICT upsurge opportunities offered by frequent technological breakthroughs, correlation analyzes were carried out using the secondary data made available by the Eurostat databases. Three research hypotheses were formulated and the second research hypothesis, the one regarding the readiness of public sector to upgrade to Digital Transformation (DX) in terms of monetization of digital assets, a weak positive or strongly negative relationship between e-governance activities and companies’ IT research and development expenditures is validated in the case of most European countries. At the opposite pole it was revealed that there are also countries where investments in the development of IT infrastructure led to the upsurge of e-government infrastructure, as a starting point in promoting the increase in expenses with acquiring new IT terminals and services upgrading, as a leading example for countries with lower expenditures on ICT sector development. The other two research hypotheses regarding leveraging the strategic advantages of digitization in terms of state of knowledge and research staff, have been revealed that most European countries, including Romania, have a strongly negative relationship to present e-government services development, requiring future analysis of upstream and downstream use of advanced ICT techniques implemented in e-government development feedback based on reliable data.

Testing the Model for Enhancing Administrative Transparency in Interaction with E-Government Development Programs in the Social Security Organization

Objective: The aim of this research is to examine and test the model for enhancing administrative transparency in interaction with e-government development programs in the Social Security Organization. Methodology: This research is applied in terms of purpose and descriptive-survey in terms of data collection method. Data were collected using a standardized researcher-made questionnaire. The statistical population in the quantitative section includes all employees of the Social Security Organization. The sampling method for the present study, considering the target population, is stratified sampling. Approximately 65,000 individuals are in the population, and based on Cochran's formula, a sample of 385 individuals was selected. Subsequently, the composite reliability and the reliability of each research component were calculated, with the results indicating the reliability of the measurement tool. Additionally, the divergent and convergent validity of the questionnaire suggests the validity of the instrument. For data analysis, structural equation modeling was employed using the Smart PLS4 software. Findings: The results indicate that e-government has a significant impact on the growth and development of the Social Security Organization. Administrative structure and processes significantly influence managerial oversight, public oversight, and public accountability. Environmental factors also significantly impact managerial oversight, public oversight, and public accountability. Furthermore, managerial factors have a significant effect on managerial oversight, public oversight, and public accountability. Organizational culture and atmosphere significantly affect managerial oversight, public oversight, and public accountability. Finally, managerial oversight, public oversight, and public accountability have a significant impact on e-government. Conclusion: The model for enhancing administrative transparency in interaction with e-government development programs in the Social Security Organization can be proposed as a comprehensive and practical package for all managers of executive agencies in general and for the Social Security Organization in particular.

Analysis of e-Government Development Policy in Banda Aceh City

Analysis of e-Government Development Policy in Banda Aceh City