Determine Patient Satisfaction Research Articles

Evaluation of social appearance concerns and satisfaction after orthognathic surgery

The main aim of orthognathic surgery is to provide a good occlusion and masticatory function and to achieve positive changes in facial aesthetics. The aim of this study was to determine the reasons behind patients' acceptance of orthognathic surgery and their expectations from this treatment, to assess whether their expectations were met, the change in their self-confidence and their satisfaction, and finally, to use the results obtained to inform future surgical procedures to increase patient satisfaction. The study was designed as a cross-sectional observational study and included 73 people treated with orthognathic surgery (surgery group) and 42 people with minimal crowding who did not require treatment (control group). The study found that the primary reason for requesting orthognathic surgery was to improve facial appearance and that patients had high expectations in this regard. Using the Social Appearance Anxiety Questionnaire and the Expectation and Satisfaction Questionnaire, 73.97 % of patients in our study said the treatment met their expectations and 90.41 % said they were satisfied with the overall results of the surgery. The study also highlighted the importance of surgeon-patient communication and the satisfaction of the patient's environment with the final result in determining patient satisfaction. In conclusion, since patients' high expectations of orthognathic surgery influence treatment success and patient satisfaction, it is important to know and manage patients' expectations before treatment and to have good patient-surgeon communication to increase patient satisfaction after surgery.

Impact of Sharia hospital service standards and religiosity commitment on patient satisfaction and loyalty: insights from certified Sharia hospital in Indonesia

Purpose This study aims to analyze the influence of the dimensions of Sharia hospital service standards, religiosity commitment and trust of Muslim patients on attitudes and satisfaction, as well as the implications of loyalty. Design/methodology/approach This study was carried out by analyzing data obtained from a survey with purposive sampling techniques with 425 patients in an Indonesian-certified Sharia hospital and analyzing it using partial least squares structural equation modeling software to test the path modeling and the relationship between the instruments. Findings This study shows that hospital amenities, doctor’s services, nurses’ services, health-care technicalities and hospital environmental and administrative behavior affect patient satisfaction. In addition, religiosity and trust in encouraging patient attitudes determine patient satisfaction. High satisfaction points will increase loyalty to Sharia hospitals. Research limitations/implications This study encourages managers to maximize the quality of humanist Islamic medical services and the infrastructure of comfortable facilities. In addition, hospitals need to improve their holistic atmosphere, technical services and administrative behavior so that they can become essential value for hospital marketing – the development of competence and ethical behavior of health workers through various training programs internally and externally. Originality/value This study presents the determination of Sharia hospital service standards accompanied by a commitment to religiosity and trust as a psychological perspective of Muslim patients on attitudes and satisfaction and its implications on the brand loyalty of Indonesian Sharia hospitals that have been officially certified.

The Level of Satisfaction Among Patients with Dental Bridges

Dental bridges are one of the treatments for tooth loss cases. Dental profession students at the Faculty of Dentistry of Universitas Padjadjaran (Unpad) conducted their first dental bridge treatment on patients. Evaluating patient satisfaction is essential to measure the success of treatments provided by dental students. This study aims to determine patient satisfaction with the dental bridges treatment provided by dental professional students at the Prosthodontics Polyclinic in terms of chewing, aesthetics and phonetics function, maintenance of the denture, and psychological aspects. This type of research is descriptive cross-sectional. Eighty-two dental bridges users were selected using total sampling at the Prosthodontic Polyclinic from September 2022 to February 2023 out of a total population of 86 users. The inclusion criteria included male or female patients using PFM or full metal dental bridges in the upper or lower jaw, worn for at least seven days to 6 months after definitive cementation, and made a control visit after the insertion of dental bridges. The instrument used was a modified questionnaire called the Patient Denture Assessment (PDA) and an Indonesian version of PDA (PDA-ID), with 12 modified Likert scale questions given online. The results of the study showed that 86,6% of the respondents were satisfied with masticatory function, 97,6% were satisfied with aesthetics and phonetics, 82,9% were satisfied with the maintenance of the denture, and 93,9% were satisfied with the psychological aspects of the use of dental bridges. Most patients were satisfied with dental bridges regarding chewing, aesthetics and phonetics function, denture maintenance, and psychological aspects.

Therapeutic Transformation through Healing Environment. Evaluation of Post Surgical Facilities Optimization in Selected Tertiary Healthcare Facilities in Post Covid-19 Kpk, Pakistan

Background: Healing environments in post-surgical wards are crucial for patient recovery. Despite their importance, there is a lack of such environments in many hospitals in Khyber Pukhtunkhwa (KPK), Pakistan, which affects patient outcomes. Objective: This study aimed to assess the presence of healing environment factors in post-surgical wards of selected tertiary care hospitals in KPK, Pakistan, and to determine patient satisfaction with these factors. Methods: The study utilized a purposive sampling technique to select 200 respondents from five tertiary care hospitals in KPK: Ayub Teaching Hospital (H1) in Abbottabad, Khyber Teaching Hospital (H2) in Peshawar, Government Lady Reading Teaching Hospital (H3) in Peshawar, Hayatabad Medical Complex (H4) in Peshawar, and Saidu Group of Teaching Hospitals (H5) in Saidu Shareef. Data were collected using structured questionnaires and observational studies conducted in November and December 2022. Observational data focused on five healing environment factors: access to nature, control and choices, positive distractions, social support, and environmental stressors. Ethical approval was obtained, and informed consent was secured from all participants. Data were analyzed using descriptive and inferential statistics to identify the presence and impact of healing environment factors. Results: The study revealed that social support was the only significantly present factor across all hospitals, largely due to cultural and religious practices rather than intentional design. Access to nature, control and choices, and positive distractions were notably lacking. Specifically, 60-70% of respondents reported the presence of social support, while only 20-30% indicated the presence of other healing environment factors. Environmental stressors were absent in two hospitals, indicating a variance in the quality of the healing environment across different settings. Conclusion: The absence of key healing environment factors in post-surgical wards highlights a significant gap in hospital design, impacting patient recovery and satisfaction. Integrating healing environment principles into hospital design can enhance patient outcomes and satisfaction. Future interventions should consider these elements to create more effective and supportive healthcare environments.

Stuydy on hospital meal service satisfaction and associated factors among inpatients of internal departments at Hue University of Medicine and Pharmacy hospital in 2022

Aims: This study aims to determine patient satisfaction with hospital meal service and find out some related factors among inpatients of Internal Departments at Hue University of Medicine and Pharmacy Hospital in 2022. Methodology: A hospital-based cross-sectional descriptive study, using questionnaires survey, was conducted on 255 inpatients in Internal Departments at Hue University of Medicine and Pharmacy hospital. Results: 67.1% of inpatients were satisfied with hospital meal service in our study. Some factors related to hospital meal service satisfaction included education level, length of stay in hospi- tal, appetite, quantity and quality of food, taste, cooking method, food hygiene, eating utensils cleanliness, food delivery time, service attitude, food deliverer’s uniform, comfort when enjoying a meal, meal price, and service fee payment method. Conclusion: Patient satisfaction with the hospital's meals is low among those receiving inpatient treatment in Internal departments. Keywords: satisfaction, hospital meal service, inpatient treatment

Expert consensus recommendations for improving and standardising the assessment of patients with generalised myasthenia gravis.

Regular and consistent disease assessment could provide a clearer picture of burden in generalised myasthenia gravis (gMG) and improve patient care; however, the use of assessment tools in practice lacks standardisation. This modified Delphi approach was taken to review current evidence on assessment tool use in gMG and develop expert-derived consensus recommendations for good practice. A European expert panel of 15 experienced gMG neurologists contributed to development of this consensus, four of whom formed a lead Sub-committee. The PICO (Population, Intervention, Control, Outcomes) framework was used to define six clinical questions on gMG assessment tools, a systematic literature review was conducted, and evidence-based statements were developed. According to a modified Delphi voting process, consensus was reached when ≥70% of the experts rated agreement with a statement as ≥8 on a scale of 1-10. Eighteen expert- and evidence-based consensus statements based on six themes were developed. Key recommendations include: consistent use of the Myasthenia Gravis Activities of Daily Living score (MG-ADL) across clinical settings, followed by a simple question (e.g., Patient Acceptable Symptom State [PASS]) or scale to determine patient satisfaction in clinical practice; use of a Quantitative Myasthenia Gravis [QMG] or quality of life [QoL] assessment when the MG-ADL indicates disease worsening; and consideration of symptom state to determine the timing and frequency of recommended assessments. Expert panel consensus was reached on all 18 statements after two voting rounds. This process provided evidence- and expert consensus-based recommendations for the use of objective and subjective assessment tools across gMG research and care to improve management and outcomes for patients.

Patient Satisfaction in the Inpatient Ward of Aceh Government Hospital: Case Study

Quality health services are services provided effectively and efficiently, focusing on the needs and expectations of patients and following a code of ethics. Patient satisfaction is an indicator of quality health service output. Patient satisfaction is a level of feeling from patients that arises from the performance of health services obtained after comparing it with what they expected. The quality of health services is directly proportional to patient satisfaction. However, patient satisfaction rates are still low, making it a problem for hospitals in low- and middle-income countries. This case study aims to determine patient satisfaction in the inpatient ward of Aceh Government Hospital. This case study is a quantitative study with a cross-sectional study design; the sampling technique uses a total sampling of 30 patients. The data collection tool uses the SERVQUAL Questionnaire, data analysis uses descriptive statistical tests and dimension by dimension gap score analysis. The research results for all dimensions of patient satisfaction have a negative gap score. The most dissatisfied dimension is empathy, with a gap score of -0.59, 87.70% suitability, while the lowest is the assurance dimension, with a gap score of -0.35, 92.70% suitability. Overall, the average reality value (x) is 4.29, the average expected value (y) is 4.80, the average gap score is -0.51, and the average conformity value is 89.37%. The results of the Cartesian diagram analysis show that the eight attributes included in quadrant A are the main priorities that must be immediately improved. The results of this case study show that, in general, all dimensions of satisfaction show a negative gap score, so hospital management is expected to balance expectations and reality regarding health services, especially those related to the eight main priority attributes of patient satisfaction in quadrant A.

Review of Patient Satisfaction with Outpatient Registration Services at Hospital Level. IV Kencana Attack in 2023

The level of patient satisfaction at the Hospital Tk. IV Kencana Serang TPPRJ in terms ofdirect evidence (tangibles), while the respondents stated that they were dissatisfiedwith the toilets at the Hospital Tk.IV Kencana Serang because they were not clean andhad an unpleasant odor. And in terms of empathy, some respondents were dissatisfiedwith the officers' understanding of the needs/feelings of their patients. This happensdue to a lack of caring attitude so that officers cannot understand the patient's wishesif there are complaints or problems related to the outpatient patient registrationprocedure. The purpose of this study was to determine patient satisfaction withoutpatient registration services at Hospital Tk.IV Kencana Serang. The research methodused in this study is a quantitative method. The population in this study were alloutpatients who visited TPPRJ Hospital Tk.IV Kencana Serang as many as 150 peopleand the sample in this study were 60 patients who visited TPPRJ Hospital Tk.IVKencana Serang. The results of this study show the level of patient satisfaction basedon 5 dimensions (tangibles, reliability, responsiveness, empathy and assurance). It canbe concluded that patients who visit TPPRJ at Hospital Tk.IV Kencana Serang aresatisfied with the services provided. However, on the tangibles and empathydimensions, there are still statements with a low percentage of satisfaction. And theHospital Tk.IV Kencana Serang is expected to be able to increase and maintain the levelof patient satisfaction with the quality of service at the Hospital Tk.IV Kencana Serang.

Determinants of Patient Satisfaction in Healthcare Industry in Delhi using PLS-SEM

The healthcare industry in India has advanced significantly in recent years. As a result of corporatisation, hospitals’ classes and quality have significantly changed in modern times. The intangible nature of healthcare services imposes a great challenge to healthcare service providers to measure the quality of service hence satisfaction of patients. The present study highlights the role of corporatisation in the assessment of patient satisfaction (PS). The aim of this article is to evaluate how doctors’ services, nurse services, administrative services, pathological services (PHS) and pricing affect the level of PS in corporate hospitals of Delhi. An exploratory research technique was used. A sample of 342 patients was analysed using a questionnaire. Using partial least squares to a structural equation model, a cross-sectional study was applied. The results revealed that doctor services, nurse services, administrative services and PHS have positive impact on PS and pricing of hospitals negatively influences satisfaction of patients. It indicates that corporatisation of healthcare services has mainly leaded to improvement of satisfaction level. At the same time, research will direct healthcare providers in the right direction towards the rectification and reconsideration of pricing policies making them more pocket-friendly.

Caring Nurse Services Increase Patient Satisfaction in the Catheterization Room

Background: The nursing profession's caring service is one of the indicators of success in determining patient satisfaction which will have an impact on the quality of customer satisfaction in the health facility.Objective: The purpose of the study is to determine the relationship between caring nurse services and patient satisfactionMethods: Correlational descriptive with a cross sectional approach. Results: The results of the univariate analysis showed that caring nurse services were sufficient (53.3%) in the Catheterization Room of EMC Alam Sutera Hospital, South Tangerang City and most patients said they were satisfied (56.7%) with caring care services. The results of the bivariate analysis show that there is a strong relationship between caring nurse services and patient satisfaction in the Catheterization Room of EMC Alam Sutera Hospital, South Tangerang City in 2022 (p value: 0.001, correlation 0.579).Conclusion: There is a strong relationship between caring nurse services and patient satisfaction in the Catheterization Room of EMC Alam Sutera Hospital, South Tangerang City

Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023

This study was conducted at the Mandau District General Hospital in Bengkalis Regency with the goal of determining patient satisfaction at the registration section in 2023 by looking at the level of satisfaction based on five quality dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. A quantitative research design with a cross-sectional design was used in this investigation. This study's sample size was 300 persons. The Mann Whitney test was used to analyze data using univariate and bivariate analysis. According to the findings of the investigation, the overall level of patient satisfaction with the registration part was high for the majority of 184 people (61.3%). JKN patients have a modest level of satisfaction in the majority of quality characteristics. JKN patients reported moderate satisfaction on the reliability dimension, 52% on the responsiveness dimension, and 58.7% on the assurance dimension. Meanwhile, patients had high levels of satisfaction on the areas of empathy and tangibles, with 57.2% and 74.7%, respectively. Non-JKN patients had a high degree of satisfaction in all quality dimensions. 55.3% of Non-JKN patients reported high satisfaction on the reliability dimension, followed by 69.3% on the responsiveness dimension, 66.7% on the assurance dimension, 78% on the empathy dimension, and 80% on the tangibles component. There is a significant difference between the satisfaction of JKN and Non-JKN patients with the registration services at the Mandau District Hospital, Bengkalis Regency in 2023.

Artículo traducido] Uso de rellenos faciales en la práctica clínica: nivel de satisfacción del paciente y visión general de las complicaciones clínicas comunes

BackgroundPatient esthetic satisfaction following facial fillers is an essential topic that should be studied as the number of individuals seeking treatment increases. The face is an essential component of the human body that is frequently associated with beauty, youthfulness, and health. Individuals may seek facial augmentation with fillers for a variety of reasons, such as congenital, acquired by means of aging or disease, or current aesthetic trends. ObjectiveThe aim is to assess patient's aesthetic satisfaction and description of common clinical complications in relation to the facial filler injections. MethodA cross sectional survey using a questionnaire derived from the global aesthetic improvement scale and WHO quality of life scale, convenience sampling was used to recruit patients attending cosmetic clinics, descriptive analysis and Chi-square methods were used to analyze the data. ResultsIn the study, 500 female participants, with an average age of 28.48 years, were included. Over 90% reported improvement after filler treatment, ranging from improved to very much improved. A statistically significant correlation was observed between patient satisfaction and the number of filler treatments and the anatomical injection site. However, no statistically significant correlation was found when considering age groups. Local side effects, such as swelling and redness at the injection site, were common but generally mild and of short duration. ConclusionAlthough the satisfaction level is currently high, practitioners in the field need to pay more attention to this important outcome, since understanding the patient's motivation and expectation before proceeding with the procedure is very important and can contribute significantly in determining patient satisfaction with the result.

ANALISIS KEPUASAN PASIEN TERHADAP APLIKASI HARYOTO ONLINE DENGAN MENGGUNAKAN METODE EUCS

User satisfaction refers to the satisfaction felt by a user with a particular product, service, or experience. A person's satisfaction is simply formed by two components, namely the user's expectations of a product compared to the value the product has provided to the user. The purpose of this study was to determine patient satisfaction in using the Haryoto Online application using the End User Computing Satisfaction (EUCS) model. This study uses a descriptivemethod with a quantitative approach with a questionnaire instrument. Data collection was carried out by distributing questionnaires to 45 respondents using the Haryoto online application who use and utilize the application. The results show that in the ease of use dimension the patient is very satisfied, in the format, content and accuracy dimension the patient is satisfied and in the timeliness dimension the patient is neutral.

Patient Satisfaction with the Outpatient Department Services at a Tertiary Care Hospital in Northern India and Root Cause Analysis of the Lowest-Scoring Attribute using Fishbone Diagram.

Assessing patients' satisfaction is an easy and cost-effective method of evaluating the outpatient services provided by health-care institutions. The objectives of this study were to determine patient satisfaction among patients attending various outpatient departments (OPDs) at a tertiary care hospital and the factors affecting their satisfaction. A cross-sectional study was conducted among patients attending various OPDs at a tertiary care hospital in Faridabad. Exit face-to-face interviews were conducted for 334 patients above 18 years of age who availed OPD services followed by pharmacy services. Information regarding sociodemography, rating of satisfaction with various attributes of OPD services on a 5-point Likert scale, and reasons for dissatisfaction was collected. Data were analyzed using SPSS version 22. Root cause analysis for the lowest-scoring attribute was done using fishbone diagram. About 64% of the patients were satisfied with the OPD services. "Attitude and communication of doctors" was the prime contributor to patient satisfaction. "Promptness at medicine distribution counter" was the attribute that scored lowest followed by "waiting time at the registration counter." The mean waiting time for registration was 38.2 min, for consultation with doctor 41.3 min, for collection of samples 49.6 min, and for drug dispensing 61 min. The issues related to pharmacy services need to be promptly acknowledged and addressed.

#250 : Patient Satisfaction with Ultrasound-Guided Manual Vacuum Aspiration in the Management of First Trimester Pregnancy Loss

Background: Ultrasound-guided manual vacuum aspiration (USG-MVA) has been shown to be safe and effective alternative to traditional surgical evacuation in managing first trimester pregnancy loss. This study aims to determine patient satisfaction and acceptability of USG-MVA for the management of their first-trimester miscarriage. Methods: This was a single-center cross-sectional study conducted in a university-affiliated tertiary hospital. Patients with delayed miscarriage of [Formula: see text]12 weeks of gestation or incomplete miscarriage who underwent USG-MVA were invited to complete a questionnaire 2-hour post-procedure to evaluate their experience. The Client Satisfaction Questionnaire-8 (CSQ-8) was used to assess patient satisfaction and acceptability to USG-MVA in addition to questions evaluating patient’s perception to the procedure. Results: From 2018 to 2023, a total of 137 patients were recruited and all of which completed the questionnaire. Results indicate that patients were highly satisfied with the procedure, with CSQ-8 mean scores of 27 (SD 3.3, range 14-32). 135 (98.5%) patients were satisfied with the procedure, 129 (94.2%) of patients would wish to choose USG-MVA if they required surgical evacuation again and 128 (93.4%) patients would recommend USG-MVA to a friend. Conclusions: USG-MVA is a feasible, effective, safe and highly acceptable alternative to surgical treatment for the management of first-trimester miscarriage. The option of USG-MVA can be presented as a treatment option when counselling for the management of first trimester miscarriage.

Quality Analysis of Health Center Service Management for Efforts to Improve Patient Satisfaction

Health Centers providing the best quality of service can affect consumer satisfaction in using services. If the quality of service, facilities, and promotions consumers offer is unsatisfactory, consumers no longer use Health Center services. This research focuses on consumer satisfaction with the services provided by the Health Center after using these services and what attributes need to be improved to increase customer satisfaction. This study aims to determine patient satisfaction with the services provided by Health Center X. The method used in this study is IPA (Importance Performance Analysis). This method, also known as quadrants analysis, aims to measure the relationship between consumer perception and the priority of improving the quality of products or services. Twenty-one attributes or statements represent each service dimension: tangibles, empathy, reliability, responsiveness, and assurance. For the quality of services provided by the Health Center to be improved, the Puskesmas must make improvements as soon as possible to statements that fall into the categories that need improvement, namely the words "Large car or motorcycle parking," "Officers carry out administrative processes quickly and precisely," "The ability of the Health Center to respond to complaints, criticisms, and suggestions from patients," and "Guarantee of trust given by officers to services." Puskesmas gets a customer satisfaction level value of 79.03%, which means that the performance given by the Health Center to customers or patients is included in the Satisfied category.

Green hospital practices on patient’s satisfaction in Indonesian hospital: medical specialist department case investigation

PurposeThis study aims to explore the empirical correlation between patient flow issues, quality of green health services and patient satisfaction in specialist medical department factors from patients’ perspectives as service consumers.Design/methodology/approachThis research is a type of nonintervention empirical research that uses an open survey to explore the views and experiences of users of specialist medical department services. The targeted population is hospital patients included in the top five national PERSI (Indonesian Hospital Association) Award 2022 Green Hospital Category, with a total number of respondents of 572 people. This study uses the partial least square-structural equation modeling analysis method with the SmartPLS application.FindingsPatient flow problems generally affect the quality of eco-friendly health services, except for the waiting time problem, which affects service quality. It should be understood as a top priority for patients to receive services from medical specialists without risking time as a core service aspect from the patient’s perspective. In addition, all variables in eco-friendly hospital services affect patient satisfaction, except in the case of visits to specialist medical departments, which do not affect medical support services and hospital practices that are responsive to the delivery of care services resulting from medical support services that are inseparable in integrated services as well as health care following medical ethics.Originality/valueThis study has a novelty in understanding the implications of green practice in determining patient satisfaction in medical specialist department as the epicenter of hospital services and the main object of assessment for the quality of hospital services.

Retrospective clinical study on the performance and aesthetic outcome of pressed lithium disilicate restorations in posterior teeth up to 8.3 years

ObjectivesEvaluation of cumulative survival and complication rate of monolithic lithium disilicate inlays and partial crowns performed by supervised undergraduate students up to 8.3 years of clinical service.Materials and methodsIn this retrospective clinical study 143 lithium disilicate posterior restorations (IPS e.max Press) were examined according to the FDI criteria. A standardised questionnaire was used to determine patient satisfaction. The aesthetic outcome was evaluated by dentists and dental technicians using intraoral photographs. Data were descriptively analysed. Cumulative survival and success rates were calculated using Kaplan–Meier estimation.ResultsThe cumulative survival rate of lithium disilicate restorations was 97.5% after a mean service time of 5.9 years and 95.0% after 8.3 years. The cumulative success rate decreased from 94.4% after 5.9 years to 30.7% after 8.3 years. Repairs were required for 7 restorations (4.9%), and 5 (3.5%) were classified as failures. The results of the questionnaire indicate a high level of patient satisfaction. The subjective aesthetics were assessed more critically by dental technicians compared to dentists.ConclusionLithium disilicate posterior restorations survived successfully up to 8.3 years when carried out by undergraduate students.Clinical relevancePressed lithium disilicate glass ceramic inlays and partial crowns are reliable treatment options in posterior teeth.

Antecedents of patient satisfaction in the medical tourism sector: a review

PurposeThe main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual model based on the review.Design/methodology/approachThis paper presents a thorough review of prior studies related to the antecedents of patient satisfaction in the MT sector. Moreover, it provides the theoretical base that helped the researcher to identify significant relationship between the patient satisfaction and its antecedents.FindingsThe researchers identified the prominent antecedents of patient satisfaction and present the potential interrelationships between different antecedents of patient satisfaction such as treatment quality, cost attractiveness, destination image and service quality with patient satisfaction based on the review.Practical implicationsThe results have momentous practical implications as they will help researchers to better understand the antecedents of patient satisfaction and their potential inter linkages with patient satisfaction in MT sector. The conceptual model derived from the review may guide the actions of researchers as well as practitioners in the MT industry as a whole. The present study provides insights for further research in the MT sector and thereby helps to further enrich the existing theoretical base of the MT.Originality/valueThe study brings together the scattered knowledge from the broad and extensive range of medical or health tourism and cognate literature which indicate ideological differences among various aspects of MT as well as potential factors determining patient satisfaction in MT sector (antecedents of satisfaction). The newly developed model incorporates a new construct called “treatment quality” as different from “service quality,” which is a widely used construct to explain customer satisfaction. The antecedents of patient satisfaction and their inter-linkages with patient satisfaction provide a sound theoretical foundation for the future studies.

The Use of Facial Fillers in Clinical Practice: The Level of Patient Satisfaction and an Overview of Common Clinical Complications

BackgroundPatient esthetic satisfaction following facial fillers is an essential topic that should be studied as the number of individuals seeking treatment increases. The face is an essential component of the human body that is frequently associated with beauty, youthfulness, and health. Individuals may seek facial augmentation with fillers for a variety of reasons, such as congenital, acquired by means of aging or disease, or current aesthetic trends. ObjectiveThe aim is to assess patient's aesthetic satisfaction and description of common clinical complications in relation to the facial filler injections. MethodA cross sectional survey using a questionnaire derived from the global aesthetic improvement scale and WHO quality of life scale, convenience sampling was used to recruit patients attending cosmetic clinics, descriptive analysis and Chi-square methods were used to analyze the data. ResultsIn the study, 500 female participants, with an average age of 28.48 years, were included. Over 90% reported improvement after filler treatment, ranging from improved to very much improved. A statistically significant correlation was observed between patient satisfaction and the number of filler treatments and the anatomical injection site. However, no statistically significant correlation was found when considering age groups. Local side effects, such as swelling and redness at the injection site, were common but generally mild and of short duration. ConclusionAlthough the satisfaction level is currently high, practitioners in the field need to pay more attention to this important outcome, since understanding the patient's motivation and expectation before proceeding with the procedure is very important and can contribute significantly in determining patient satisfaction with the result.