Review of Patient Satisfaction with Outpatient Registration Services at Hospital Level. IV Kencana Attack in 2023

Abstract

The level of patient satisfaction at the Hospital Tk. IV Kencana Serang TPPRJ in terms ofdirect evidence (tangibles), while the respondents stated that they were dissatisfiedwith the toilets at the Hospital Tk.IV Kencana Serang because they were not clean andhad an unpleasant odor. And in terms of empathy, some respondents were dissatisfiedwith the officers' understanding of the needs/feelings of their patients. This happensdue to a lack of caring attitude so that officers cannot understand the patient's wishesif there are complaints or problems related to the outpatient patient registrationprocedure. The purpose of this study was to determine patient satisfaction withoutpatient registration services at Hospital Tk.IV Kencana Serang. The research methodused in this study is a quantitative method. The population in this study were alloutpatients who visited TPPRJ Hospital Tk.IV Kencana Serang as many as 150 peopleand the sample in this study were 60 patients who visited TPPRJ Hospital Tk.IVKencana Serang. The results of this study show the level of patient satisfaction basedon 5 dimensions (tangibles, reliability, responsiveness, empathy and assurance). It canbe concluded that patients who visit TPPRJ at Hospital Tk.IV Kencana Serang aresatisfied with the services provided. However, on the tangibles and empathydimensions, there are still statements with a low percentage of satisfaction. And theHospital Tk.IV Kencana Serang is expected to be able to increase and maintain the levelof patient satisfaction with the quality of service at the Hospital Tk.IV Kencana Serang.